ComplaintsforNintendo of America Inc

• Initial Complaint

  06/14/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I SENT IT BACK AND YOU STILL NEVER REFUND ME NOW FOR Order # *********** AND Order # *********** AND YOU STILL NEVER REPLAYED TO ME NOW. I'M NOT CALLING YOU NOW.

  Business response

  06/14/2024

  Hello,
  
  Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************** you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.
  
  Regards,
  
  Nintendo of America Inc.

  Customer response

  06/15/2024

   
  Complaint: 21851904
  
  I am rejecting this response because: NO HELP AT ALL NOW.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had a long standing digital account with ********************** that had hundreds of dollars of software games downloaded onto it. I can provide the receipts and dates of payments for them if need be, although Nintendo should have those records.A 3rd party somehow gained access and deleted my Account. I did not notice the emails Nintendo was sending regarding the deletion until I tried to log into my account and it was no longer there. Now Nintendo says they cannot reinstate the Account, or reinstall the games they have records of me having bought. I would at least like the digital downloads that they can have records of reinstated.

  Business response

  06/11/2024

  Hello,
  
  Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: *********************************************; If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.
  
  Regards, 
  
  Nintendo of America Inc.
  
  

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  They will not let me change my email into my Nintendo switch account no matter what info I provide them. This is f ridiculous. What the is this that Nintendo was on this is a security risk a major security rise to its customers. Am Sueuing them this is a major red flag thousands of dollars are at risk and there not willing to help how as a country do we allow us time and time again?I have uploaded a photo even proving on there end they know am the owner

  Business response

  06/05/2024

  Hello,
  
  Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: *********************************************; If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.
  
  Regards, 
  
  Nintendo of America Inc.
  
  

  Customer response

  06/05/2024

   
  Complaint: 21800512
  
  I am rejecting this response because I have contacted you guys multiple times and you refuse to help even with the information that you guys wanted you told me to email it because my bank was weird you have refused  to respond via email The email is attached to the rejection as long with the employees name that I was on the phone with. Ive also attached to My phone call history to show that Ive been multi times I called three times yesterday the first one was a guy named **** now a person named ****** you have refused help even when all the info is provided required to change the email I am pretty thats illegal I have tired being patient but you guys are not helping. Ive been nice on the phome and still nothing  and on your end the reference  is 240521-003166 if you look it up on your system, you will find it. This is not right. This is not how you treat a customer that spent thousands of dollars in the eshop and brought every switch model This is sad and you guys need to stand up in honor your email change I gave you multiple proof. What else do you want for you guys to do the job instead of some generic response?

  
  Sincerely,
  
  ****** ******************* *****

• Initial Complaint

  06/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I received an invitation to join the Nintendo-US.com platform as an Agent fulfilling orders to help merchants increase sales on the Nintendo e-commerce online platform and earn commission by completing tasks, in April 2024. A task is made up of 40 orders, which entitles the agent to withdraw any earned commission. Commission is higher for package orders with multiple items. Where the package order is above the account balance, the agent is required to increase the balance by paying money into the work account, confirming the order, and completing the task. The agent is then able to withdraw the earned commission as well as the amount paid in by the agent to increase the account balance. When I completed my last task which had 6 package orders and an earned commission of $10,082.18, **************** (CS) informed me that because it took so long for me to raise the money I needed to complete my orders, my credit score on the platform had dropped to 87% and I would have to pay in the sum of $7,500.00 in order to increase my score and be able to withdraw the total sum of $27,748.18, made up of the earned commission in the sum of $10,082.18 and the sum of $17,666.00 that I paid into the work account over time.I borrowed approximately $17,000.00 from financial institutions as personal loans but even after updating my credit score, I was unable to make any withdrawals because CS is insisting that I pay an additional sum of $11,000.00 into the work account, prior to receiving either the earned commission or any of the money I borrowed to fund the work account, as tax. CS is also refusing to issue a statement showing earnings and deductible tax they are deducting from my earnings.My account ID is ************ with invitation code is ******* and I received the invitation from ************************* with account ID ************ and invitation code *******.

  Business response

  06/04/2024

  Hello,
  
  Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: *********************************************; If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.
  
  Regards, 
  
  Nintendo of America Inc.
  
  

  Customer response

  06/04/2024

   
  Complaint: 21796543
  
  I am rejecting this response because:

  The contact details provided by the company is for persons who are having issues with their consoles and need hardware support. 
  

  I have already called the number provided and they were unable to support me because they do not deal with agents who have invested money for the purpose of selling Nintendo games and accessories on the Nintendo-us.com platform. 
  

  Kindly use your good office to initiate a refund of all the money I paid into the work account with ID ************ and payment of the earned commission of $10,082.18 less applicable tax alongside a statement of earnings (W2 etc.) that can be submitted to the **** Thank you. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/13/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have paid for product on the nintendo store that i can no longer access. I have tried over and over to contact support to merge my accounts or move all the games to one account. But they said i had to login and log out. The logging in and out CAUSED MY ACCOUNT TO BE BANNED FROM NINTENDO!!. I WANT THEM TO FIX THIS. They have the ability to join accounts or move games.

  Business response

  05/14/2024

  Hello,
  
  Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ********************************************; If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.
  
  Regards, 
  
  Nintendo of America Inc.

• Initial Complaint

  05/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I recently purchased a new controller for my sons Nintendo switch and its defective. Nintendo is refusing to replace it at no cost.

  Business response

  05/03/2024

  Hello,
  
  Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************** you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.
  
  Regards,
  
  Nintendo of America Inc.

  Customer response

  05/03/2024

   
  Complaint: 21662057
  
  I am rejecting this response because:
  I already went to the support site and spoke to a representative and wasnt given a replacement to their defective product as requested. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  05/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a nintendo switch online account for my teenage kids to use and i wanted to remove the supervised/restricted status on account. I called in to get help with doing that, and the agents I spoke with were very rude and obnoxious. Instead of walking me thru how to obtain the goal, they wanted to interrogate me as to why I wanted to remove that status and what age the kids were, and what they were playing. Frankly, that isnt Nintendo's business. I am there father, and I paid for this account. I do not need Nintendo's permission to parent my kids.

  Business response

  05/01/2024

  Hello,
  
  Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************** you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.
  
  Regards,
  
  Nintendo of America Inc.

• Initial Complaint

  04/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 04-23-24 I purchased a $10.00 Nintendo Switch EShop card from ******* , the code cannot be read and it's damaged cannot be used. ******* refuses to refund the money and Nintendo customer service refuses to resolve the is*** as well . Someone is gonna get ***d in civil court I might *** both companies with my attorney next month for the money I'm not playing

  Business response

  04/27/2024

  Hello,
  
  Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.
  
  Regards,
  
  Nintendo of America Inc.

  Customer response

  04/27/2024

   
  Complaint: 21632514
  
  I am rejecting this response because: there's no response from business and not resolved 
  
  Sincerely,
  
  ***********************

  Business response

  05/09/2024

  Hello,
  
  Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.
  
  Regards,
  
  Nintendo of America Inc.

  Customer response

  05/15/2024

   
  Complaint: 21632514
  
  I am rejecting this response because: the business did nothing but make excuses and disrespect me on the phone . I'm making this into a legal matter with attorney general office and if still not resolved then will file lawsuit with my attorney 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/21/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I made an order on the Nintendos website at 9:22 PM PST yesterday April 20th. I immediately wanted to cancel the order upon purchasing. I tried to contact customer service, but it was out of their business hours at that time. I looked up on ****** that they do not allow customers to cancel the orders in website, but rather, you would have to contact support within the business hours. So I woke up today, and reached out to customer service via online chat around 10am and discuss to cancel the order since the Nintendo website stated that as long as the order has not been shipped, I can contact support to cancel. And the website has stated that it has not been shipped. The online chat agent said they will not be able to cancel the order for me due to the order is prepared to ship. I also called in, and the supervisor refused to cancel the order for me or to provide me a free shipping label. This means that I will have to pay for the shipping out of pockets when I could have never cancelled this order on time to begin with. The supervisor insinuated that I could have cancelled the order at 6am, which I found that to be ridiculous considering today is Sunday, and I reached out at 10am. There was never a cancel button on the page, which creates difficulties for customers that wants to cancel. Additionally, I would have to pay for the return label out of pocket when the problem here clearly is not my fault.

  Business response

  04/27/2024

  Hello,
  
  Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ***************************************. If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.
  
  Regards,
  
  Nintendo of America Inc.

• Initial Complaint

  04/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased 2 nintendo switch consoles for my sons in December. On March 7th, I was at my desk when I saw one of the consoles that were charging light up. There was a message on the screen that said to power it off and power it back on. It also said that if this does not fix the problem then call the customer service number. I did just that. It never came back on. I went through all the troubleshooting steps provided by the website and it still never came back on. I called customer service and switched to the text system. At that time we opened a repair request. When I went to my account to print off the information I noticed the agent did not submit the correct problem (I have the text conversation where I stated and he acknowledged the problem). I started a new repair and sent the console as directed. The console was in perfect condition.When checking the website, it said I needed to contact nintendo. I did. Nintendo proceeds to tell me that there is physical damage to the console. I stated that is not the case and ask for additional details regarding the damage. Two agents said there were not additional details just that I would have to pay for the repairs despite the warranty, the message, and the fact that the system lost power with a message. The console has never been dropped. It was shippped in wrap, bubble packaging, and in a thick box. It is beyond me why Nintendo is refusing to honor the warranty. It is also unacceptable to not provide evidence of why they are refusing to honor the warranty. I would like to have the switch repaired under warranty as the only problem was it no longer came on after showing a message stating it encountered a problem. It seems as if it is easy to make a claim without proof however that does not work when I know there was no damage to the switch.

  Business response

  04/02/2024

  Hello,
  
  Thank you for reaching out regarding your recent Nintendo experience. For help with our products and services please visit our support site: ********************************************; If you have any additional questions, please call Nintendo's *************************** directly at ************** or ************ for SMS. Representatives are available to help you between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.
  
  Regards, 
  
  Nintendo of America Inc.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩