Health Savings Administrators
Navia Benefit SolutionsHeadquarters
Reviews
This profile includes reviews for Navia Benefit Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 45 Customer Reviews
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Review fromDaly H
Date: 04/17/2025
1 starIncredibly Frustrating and Unreasonable Claims Process Navia Benefits has made what should be a simple reimbursement process an absolute nightmare. For years, *** submitted the exact same documentationa screenshot of my wifes semi-monthly payroll deductionsto get reimbursed without any issue. Suddenly in 2025, theyve decided that not only is this no longer acceptable, but that all previously approved claims over the past five years were approved in error.Their new requirement? A monthly statement from our healthcare provider (*****) proving coveragesomething that simply doesnt exist. When I explained that we dont receive such statements, their response was to have the provider email them monthly to confirm that we have active coverage. Thats not just impracticalits absurd.Even with my wife being the Global Director of Payroll for her company, with access to every relevant document imaginable, we still cant get Navia to accept standard payroll documentation as proof. If someone in that position cant meet their requirements, how is the average person supposed to?Navias claim process is overly rigid, disconnected from how healthcare and payroll systems actually operate, and borderline punitive. Their lack of flexibility and common sense creates unnecessary stress for participants trying to access funds that are rightfully theirs.If youre an employer evaluating benefit vendors: please reconsider. Your employees deserve better than this.Review fromOrisela Thomas
Date: 04/03/2025
1 starOrisela Thomas
Date: 04/03/2025
Beware of Navia: They Are Stealing from Your Health Funds!I am beyond upset with the service I received from Navia, and I feel compelled to warn others. I had about $400 in my health fund account, but by the time I figured out how to use it, Navia had already taken most of my money with their ridiculously high monthly fees.I submitted a dental insurance claim and received an email confirmation from Navia that they had received it. However, after that, they completely ghosted me. When I logged into their portal to check the status of my claim, I was shocked to find that my claim had been denied. To make matters worse, they charged me their monthly fee which left me with a few bucks balance.This feels like nothing short of theft. I worked hard to accumulate these funds for healthcare, and instead of providing any service, they drained my account with fees and left me without any support or reimbursement. I will never trust them again and strongly advise anyone considering Navia to think twice before using their services.
Navia Benefit Solutions
Date: 04/07/2025
Hi Orisela,
We're sorry to hear of your experience. One of our managers would like to speak to you about your experience and claim. Please reach out to us at ************************************************************************************************************.
Orisela Thomas
Date: 04/19/2025
Hey Navia,You have my contact info in your portal. Why are you asking me to reach out to you when you can reach out to me?Review fromDavid E
Date: 04/01/2025
1 starDavid E
Date: 04/01/2025
Really hard to get reimbursed! If I could give negative stars I would. **** A was helping me to try to figure out why my paperwork wouldnt be accepted (second time submitting). Although it showed that the insurance had paid, because it had a small box at the top that said estimated insurance, which was for a different charge and stating it was for a different charge, they would not accept the paperwork. Im just confused as to why it is so hard to use a card that has money you earned put on it???Navia Benefit Solutions
Date: 04/03/2025
Hi *****,
We understand how incredibly frustrating this can be. We're sorry to hear that you've not had the best user experience. We will use your feedback as a way to improve our system and service. Thank you for sharing.
Review fromAmabelle E
Date: 03/28/2025
1 starI agree with all the reviews. I have submit a claim frim the hospital with a receipt, a date of the service, the names of the providers and they were all denied. Medical expenses need not be revealed because that is HIPAA violation. I only need a valid hospital receipt. I think they have used our money thas kept with them and lost in investments and now try to delay or denyy claims to push back paying them back either to us or our employers.And I will escalate my complaint to our VP for HR and operations so they can change this company.Review fromKaty H
Date: 03/10/2025
1 starThis year they have gotten way worse. They keep denying my claims of eligible expenses. I resubmit a couple of times, then escalate the issue where they finally get approved. This is such a waste of my time and also theirs.Review fromOrestes R
Date: 03/07/2025
1 starTHIEVERY with a total disregard for common courtesy and professionalism.This "company" operates under a bunch of different LLC names. They go around contracting with employers and ROBBING employees of their earned wages.Any search about this company shows how ******** it is. The "positive reviews" here are from their employees. They are COMPENSATED a percentage of the CLAIMS they DENY.THEY ACT LIKE THEY'RE COLLECTING PAST DUE ********'s supposed to be an employee benefit - BEWARE!!AVOID AVOID AVOID AVOIDReview fromRandi P
Date: 03/01/2025
1 starRandi P
Date: 03/01/2025
In 9/10 opportunities my payment attempt for daycare is denied even though it is through the school website and there are plenty of funds on my card. Additionally, no new card was sent to me in January (when mine was set to expire) despite 3 separate requests...until our school systems HR department made a request. Their goal seems to be to make using our dependent care as difficult as possible so that they are able to keep the funds that do not roll over, each year. No one is ever available when I call (I have spent countless hours on hold). It's totally ridiculous and enraging to have to use them.Navia Benefit Solutions
Date: 03/03/2025
Hi *****,
We're sorry to hear about your experience with our services and platform. We understand how infuriating this could be. We take all feedback seriously and will use yours to better train our customer service **** and keep improving our platform. Thank you for your candor.
Review fromJenna H
Date: 02/28/2025
1 starI have had a terrible experience with Navia. We had to go on COBRA when my husband left work because of a brain tumor. When he died in August 2024, my daughter and I continued the **************** Even though I spent over an hour explaining that he had died and provided the death certificate, they were still sending communication to the incorrect email, and my payment was not going into the correct account. I thought everything was okay, but they raised our premium from $1305 to $1791 starting in January 2025. I was not notified of the increase by email and underpaid since the payment is drawn automatically from my checking account. I received a letter on 1/25/2025 telling me that I would be dropped on 1/31/2025. I was out of town and didn't open the letter until February 4th. I called and started the appeals process. They said they would let me know the outcome by 2/21/2025. When that date passed, I asked my husband's former employer to help. At 2:17 on 2/28/2024, I was told I was reinstated. Since I didn't hear back in a timely manner, I enrolled in Covered **********, which only enrolls on the first of the month. It was so stressful.Review fromJF A
Date: 02/24/2025
1 starJF A
Date: 02/24/2025
Your site is clunky and expense submission doesn't work properly and have conflicting messages as error messages.Navia Benefit Solutions
Date: 02/26/2025
Hello,
We appreciate your feedback and will use it to create a better user experience for you and other members. Thank you!
Review fromSusie C
Date: 02/24/2025
1 starSusie C
Date: 02/24/2025
Horrible. You wait online for an hour with no response. I haven't been able to use my card this year and it is incorrect, which is not my employers error. I wish I hadn't gone with them. ******** customer service.Navia Benefit Solutions
Date: 02/25/2025
Hello *****, we're sorry to hear that you've been unable to use your card. We understand how frustrating that is. Please email us at ************************************************************** to connect with one of our benefit representatives.
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