Complaints

This profile includes complaints for Autonation Honda Renton's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Autonation Honda Renton has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Autonation Honda Renton

  3701 E Valley Rd Renton, WA 98057-4948

• 

  Autonation Honda Renton

  200 SW 1st Ave Fl 11 Ft Lauderdale, FL 33301-2073

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 **** F150 from this dealer on 9/21/24. The vehicle was an AutoNation Certified vehicle so it should not have had any major issues or damage. After purchasing the vehicle, damage was located on the Front Right Side Frame Real End (it was bent back). The damage was located when I attempted to have new tires put on the vehicle. AutoNation certified that there was no damage which was not accurate. I contacted the dealer and asked to have an inspection completed by the dealer and any necessary repairs completed since the damage was missed in their inspection. The manager stated that they would not be doing anything in regards to repairs or inspections as it was certified to have no significant damage and that if I wanted it further inspected or repaired I would have to take care of it myself. I brought it to a bodyshop to have it further inspected and repaired. The bodyshop confirmed the damage and repaired the vehicle. The total cost was $771.70. I have contacted AutoNation corporate multiple times and it has been 23 days since initial contact with no response from them. I would like AutoNation to make this situation right by taking care of the repair cost as they either missed the damage in their initial inspection or did not disclose it. They then gave it their AutoNation certification to reassure consumers that the vehicle had no issues when purchasing it.

  Business Response

  Date: 12/06/2024

  Dear BBB,
  We take customer feedback seriously and work to address each situation with care.
  Regarding Mr. ******** complaint about the 2016 **** F-150, we want to clarify that the vehicle was thoroughly inspected and certified under AutoNation's 125-point process, which includes a review of key mechanical components like the engine and transmission. We also verify the vehicles history using CARFAX and AutoVinCheck to ensure no prior damage was reported. At the time of purchase, no issues with the frame or bumper were identified, and both CARFAX and AutoVinCheck reports showed no previous accidents or damage.
  AutoNations Certified Warranty primarily covers mechanical breakdowns and powertrain components, and does not include coverage for structural damage, such as the frame issue Mr. ******* discovered.
  While we cannot reimburse the repair costs as they fall outside the scope of the warranty, we would be happy to have our AutoNation **************** inspect the vehicle and explore potential repair options that may offer savings.
  We value Mr. ******** feedback and are available to assist with any future service needs or vehicle purchases.

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22642501
  
  I am rejecting this response. As AutoNation pointed out the vehicle under went their 125 point inspection and was certified to have no significant damage (frame damage is significant). According to their inspection paperwork the frame was checked and deemed to pass their inspection (this can be seen in the attached inspection report). I have no doubt that the vehicle passed their inspection since they generated paperwork stating this. The problem is that they inspected it, certified it had no significant damage, to include the frame, and then sold it with the earlier described damage. Whether they simply missed the damage or chose to ignore it is unknown. But at the end of the day they sold a vehicle certified to have no significant damage under their inspection process even though it did have damage. Additionally, they probably should have paid particular attention to the front right side of the vehicle because the bumper was misaligned. I knew about the misaligned bumper when I purchased the vehicle but assumed that it was only a minor cosmetic issue since they assured that the vehicle was inspected and the frame was determined to be okay. This can be seen in the attached Inspection Report (Item 112, which I highlighted) which states that they did a frame inspection and that it "Meets Standards". A bent frame rail end should not meet standards and if it does then I think there are bigger issues. Regrettably, I trusted their salesman, their inspection process and assumed that their certification meant something. Clearly I was wrong.

   

  On the point "While we cannot reimburse the repair costs as they fall outside the scope of the warranty, we would be happy to have our AutoNation **************** inspect the vehicle and explore potential repair options that may offer savings". That offer is mute at this point and frankly shows the lack of attention to this matter. I have already stated that the repair has been completed. However, before the repair was completed I requested to have the vehicle inspected and repaired by an AutoNation dealer. The General Manager relayed that "if the customer wants to have anything looked at than he can pursue it himself". So the repair was completed, which is why I am seeking reimbursement. Additionally, this is not a warranty issue. This is a matter of AutoNation missing damage in their inspection and now they should rectify their mistake.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never seen such an unprofessional group of lying thieves. I have a 2018 Honda Accord EX-L Silver with about ****** miles. I brought it in and was told a new *** unit was needed and that this is not covered under my warranty. I was given a quote to fix it of over ***** dollars. They made up a fake story about an impact as to the cause. I am the third owner of this used car. This has been confirmed with Honda of ************************* The car has never had an accident under my ownership. I was told I would get a call for the part and that the car is safe to drive. I never heard from anyone despite me calling and leaving voicemails. I worked with ******* ***** and ****** ****. Suddenly the dash had close to a dozen different warnings as well as a check engine light. I took it to a different service center where they actually did a thorough diagnostic. They confirmed that there are no signs of impact to the car and in fact the issues are from damaged wires to the floor harness, dash harness and connector, damaged connectors and engine misfire codes. I'm already being quoted close to ***** for repairs for the wires, connections and harness alone. They are still working to figure out the engine misfire code issue and I have no cost estimate for that as of yet. How Honda of Renton could misdiagnose and create a false story about an impact that never occurred to get thousands out of me is unfathomable. The fact that they never respond nor act accountable for their behavior is unbelievable. This is a place there is very sketchy in how they operate and do business.

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used car with 90-day warranty. Dealership guaranteed car was inspected and 100% functional. Went through their extensive prepurchase inspection process. One day after receiving the car, the temperature sensor did not read causing the **** to malfunction. It reads -40 degrees, and AC would not turn on. Temp outside is ***** degrees. Had car serviced multiple times and currently the car has been with the dealer for 7 weeks. Have to initiate call for update, service department does not follow up with update, even though they stated when they will provide next update.

  Customer Answer

  Date: 10/08/2024

  Hello ******, BBB,

   

  I would like to inform you that this complaint has been resolved.

  I received my vehicle repaired from the dealership. 

  This took a total of ~10 weeks. This dealer did not provide any compensation such as a loaner vehicle for the duration of the service but happy I have my vehicle back. 

   

  Truly appreciate the BBB's help in this matter. 

  Perhaps this helps them make decisions or repair faster towards the end to get this resolved.

   

  Thank you, 

  Boun

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled a ************* on April 7, 2024. Autonation said it's been processed, but to this date (July 31st) I have not seen my refund for $1200. I have contacted Autonation via email, and telephone a few times, but have not heard any follow up since July 3rd stating that they will do a research and if they have to, they will reissue a refund process. No follow up word.

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Day of Transaction: October 17, 2022 - The Vehicle: 2017 *** M2 - The amount of money I paid to the business: approximately $54,000. The vehicle was financed.- The business committed to provided me a vehicle that matched the Carfax report.- The nature of the dispute: On the day of purchase, the business provided a Carfax report that showed that there was "Minor Damage" reported. Fast forward to present day, I have decided to sell my car, and have discovered a separate report named "Experian AutoCheck" that has different information - showing that the car has "Severe Structural Damage" and was previously stolen. This greatly affects the resale vehicle of the car, and the safety of the vehicle is questionable.-All of this information was not shared nor available to me at time of purchase. I have copies of both the Carfax and the AutoCheck report, provided from the day of transaction and after. -According to AutoCheck, the car was built in 2017. The first owner of the car reported the car stolen on 6/9/2017. Structural damage was reported on 12/28/2017. Frame damage was reported on 1/3/2018. Structural Damage reported again on 10/16/2018 - I am the 6th owner of the car, who purchased on 10/17/2023 - and none of the information on the Experian AutoCheck report was presented to me. Had i known this information i would have never bought the car. Now that I have the car, the resale value is severely affected.- The business AutoNation Honda has not tried to resolve the problem, even after I went there directly and spoke to them in person.-AutoNation Honda claims that they didn't use Autocheck at the time, and they only started using it 6 months ago.- I feel like i was sold a car with false information about its history, now I am stuck driving a car that has questionable safety and resale value.

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vehicle in June 2022 with extended warranty, gap, and theft protection. I traded in the car in June 2023 due to needing a bigger vehicle and I needed to cancel my add on items listed above for a refund. I called 7/3, 7/5, 7/7 leaving a voicemail every time with no call back. 7/7 the second time I called they answered and told me I have to drive down to the dealership to cancel in person. So I did that weekend just to be told I came at a bad time and had me write down the information on a piece of PRINTER paper, PLEASE tell me why I couldnt of sent that information in an email like I asked instead I drove 2 hours with my newborn baby. I was told someone would call me back within 48 hours and nothing. Sent follow up emails and calls with no response then finally after I reached out to the General Manager I got a response and was told the information was submitted and to wait 6-8 weeks for my refund check (about $2,000.00). Waited 8 weeks before reaching out because nothing came, all to find out the information was typed incorrectly and had to start over, waited another 10 weeks and followed up again multiple times to get a response today that the final piece was submitted that I was told was submitted on September 12th. Now I have to wait ANOTHER 6-8 weeks and hope **** doesnt forget to do something AGAIN or have an error. WHY does a process that should only take 8 weeks now turning into an over 27 week timeline? ABSOLUTE joke and will never refer anyone or come back, all they care about is money not their customers or customer service. They show no urgency, organization, and recognition to customers who did purchase a car all they want is new customers.

• Initial Complaint

  Date:10/19/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a car from this dealership. I am happy with the car and the price was fair market value. I made the purchase with a personal check which was cashed and has cleared, with the funds debited from my account. The dealership has not provided me with the title. When I first contacted the dealership I was told the title would be sent once the check cleared. Now that the check has cleared I am being told that I need to wait an estimated 6-8 weeks for Washington State DMV to send the title to Oregon DMV. In the meantime I cannot register my car, and therefore can not drive it legally. I could not sell the car if I wished to or enjoy any other benefits of ownership. At the time of purchase I was not made aware of this 2 month delay. Had I been I would have never purchased the car. I asked specifically what I needed to register the car in ****** and was told that the documents provided at the time of sale would work. They do not.

  Business Response

  Date: 11/07/2023

  Customer was made aware that they can use their purchase paperwork to get a temporary license plate on which they can drive while waiting on the title. Ultimately the title comes from the state in WA and that can take anywhere from 4-6 weeks. 

• Initial Complaint

  Date:10/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last February 2023, I put down a $1,000 deposit for an incoming 2023 Honda Civic, but the sales didn't push through. I was told by the sales person that I cannot get a refund if the sales didn't push through, but the $1,000 deposit I put down can be transferred to a different car I purchase or a family member purchasing a car at the same location.My brother bought a car from the same dealership and sales person but now I am told it's both non-refundable AND non-transferable. Basically my money is just gone like that when they told me I am able to get the deposit transferred.

  Business Response

  Date: 10/30/2023

  Customer has been refunded their $1000 deposit. There was a delay as the deposit wasn't in the same name as the complaintant. Possibly a boyfriend?

• Initial Complaint

  Date:09/05/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In order to capture all relevant details the complaint is attached. Please see complaint PDF. Supporting docs are also attached

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought my car to service and asked to do diagnostic of engine, transmission working pressure, and test/update ECM. I specifically left a note in the car with these instructions and was also given a confirmation that these diagnostics will be performed.Also, in the same note I explained all previous steps I did to find the problem and the results I've discovered. I didn't need the service to re-do same things I already did, and the note clearly stated that (as well as I said in the conversation with service specialist before giving the car keys over). When I received the car back I was given summary of the work completed and the work I requested to do was not completed. All they did is simply copied the things I wrote in the note and pasted it into the work summary, even though they knew I did not need that work to be done. I've been charged for the work that I did not request