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          Find a Location

          Car Pros Kia Renton has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Car Pros Kia Renton

              200 SW Grady Way Renton, WA 98057-3116

            • Car Pros Kia Renton

              181 S 333rd St Ste 210 Federal Way, WA 98003

            Business ProfileCar Pros Kia Renton

            New Car Dealers
            Multi Location Business

            Contact Information

            200 SW Grady Way

            Renton, WA 98057-3116

            Visit Website
            (425) 204-6600

            Customer Reviews

            1.36/5

            Average of 11 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            29 complaints closed in last 3 years

            17 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Car Pros Kia Renton offers new and used car dealer and services.

            Business Details

            This is a multi-location business.

            Find a Location

            Car Pros Kia Renton has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Car Pros Kia Renton

                200 SW Grady Way Renton, WA 98057-3116

              • Car Pros Kia Renton

                181 S 333rd St Ste 210 Federal Way, WA 98003

              Location of This Business
              200 SW Grady Way, Renton, WA 98057-3116
              BBB File Opened:
              7/10/1990
              Years in Business:
              8
              Business Started:
              12/1/2015
              Business Started Locally:
              12/1/2015
              Business Incorporated:
              9/24/2015
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Renton K, Inc.
              • Renton Kia
              Business Management
              • Mr. Matthew Phillips, President
              Contact Information

              Principal

              • Mr. Matthew Phillips, President

              Customer Contact

              • Mr. Matthew Phillips, President
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              29 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/12/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              June 12, 2024 10:00 AM Left car for ****** mile service & have ** looked at as it was not blowing cool air. Told the air conditioning needed a recharge. I agreed. Cost $350.00.June 13, 2024 Left for a 2 week road trip. ********************* noticed no improvement in **. June 19, 2024 3:04 pm Called Car Pros Kia Renton. Told them ** not repaired. I want to bring the car in on Wed June 26 at 10:00 am.June 26, 2024 10:00 am.Left car at Car Pros Kia Renton. I was told I would be called.No call this day.June 27, 2024 About 10:00 am I called for a status report. Was told they are fixing a freon leak. No call from Car Pros to pick up car..June 28, 2024 Called 11:00 am. I told them I was picking the car up at 1:30 pm and expected the ** to be working. I left a VM for Service Manafer expressing my disappointment in the poor service I am receiving. Asked for a call back, which did not happen.Arrrived at 1:30 pm and told the car is ready. However, no paperwork could be provided as there were problems with the computer. It would be emailed to me. I was also told a new type of freon was being used and had never been used in my model car. Call if there are any problems.July 10, 2024. 1:29 pm Called Car Pros Renton. Outgoing message said no one was available to take my call and to leave a message. I left the message for ***************************, Service Advisor to call me back. I have not received the paperwork he said would be emailed to me. I also said the ** is still not blowing cool air. (Temperatures in the 90s since Sun. )July 11, 2024, 12:40 No call back from *****. Called Car Pros Renton ******************* Outgoing message said no one was available to take my call and to leave a message. But I could contact them from the Live Chat on the web site. I initiated Live Chat, The response after explaining what I wanted was:"I will send this over to our team, and they will reach out as soon as they are available".Hope BBB can help.
              Read More
              Read 28 More Complaints

              Customer Reviews

              11 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Stephanie B

              04/25/2024

              On March 15th I had my 2023 Sportage towed here because it wouldnt start. I didnt get my car back until April 25th. To start off my car sat there for a week with nobody working on it, I couldnt get anyone to call me back. I had to have my fianc go down there to find out what was happening only to find out nobody had touched my car for the entire week, it took them ****************************************************************************************************** get updates every couple of days, 9 days went by before I heard from anyone. It ended up not being the starter so they had to reach out to engineers at ***, they did this on April 5th and I hear nothing from anyone past this. So another week plus goes by and I cant get ahold of anyone so I drive back down there on the 16th to find out that when the engineers told *** what to do next on April 8th they still did nothing. After all of this, me going down there, talking to management, etc. they still do not touch my car until I reached back out AGAIN on April 23rd and the manager ****** finally got involved and had them respond to the engineers and my car was fixed 2 days later. Long story short, this was drug out over a months time when in reality it maybe should have been 2 weeks. I spent this entire time begging for someone to call me back, sending message after message to my service consultant ****, to get an update and she never responded, leaving voicemails that were never returned and having to physically drive down there anytime I wanted an update on my car. I never expected it to be fixed overnight but I did expect some communication and not to let my car go untouched for weeks. I was also told no when asked if they provided rentals so I also got the opportunity to spend a ton of money on a rental while also making a car payment on a car I couldnt drive. This is by far the worst customer service experience I have ever had and I would never take my car here to be serviced again.
              Read 10 More Customer Reviews

              Local BBB

              BBB Great West + Pacific

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