Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi officer, my name is *** *** ***** currently I am a ********************* and ** student. In October 23rd 2024, I bought a used ****** Hybrid LE 2019 at Subaru ****** Renton with the price is ***** included warranty packages. On that day, I have a test drive with ***** ****, (***** ****) - he is a Vietnamese too so I saw his post on ******** in our group so I contacted and he is my seller car. On October 23rd, I have a test drive with him, everything is fine but I saw the **** light is on, I did ask him about that Why this light is pop up on the screen? and ***** **** said, thats fine, every ****** have this problem, we just change for you tires and all you need to do is come to any ****** dealer to turn it off because our dealer tried but we cant, I believed it and I did not worry too much so I decided to bought that car. I had 3 times to come 3 dealers ******** Renton, Burien and they all said it not easy as ***** **** said, one or more **** vaults has been broken and I need to change it to turn the **** light off from my screen. I did try a lot of times contact and ask Subaru dealer to fix it for me, the managers keep me waiting for months until now and the way how they treat me is very disrespectful and unprofessional which I believe a dealer in ********** should not have that. They treated me well and smile when take my money from my pocket, but after that, any time I come in, they just ignore and keep me stand there for over hours. I really need help and I want to be treated fair and value as much as my money I paid deserve. Please consider and help me,With all my respectful, Thank you and I appreciated it. Best Regards,*************************, ** 03/01/25

  Customer Answer

  Date: 03/05/2025

   

  Walker's Renton Subaru
  ***************************, Renton, WA 98057

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2017 subaru outback at walkers subaru in Renton wa in mid September. I was assured that it had a good going through. The first time I rolled down the passenger window it kept bobbing up and down. The first time I drove at night,the headlights are pointing far too low. I contacted Walkers subaru and let them know the issues. They notified me that they would look into it. After several emails back and forth they told me that all the problems occurred after I bought the vehicle and they would do nothing to resolve them

  Business Response

  Date: 10/17/2024

  Hello,

   Walker's Renton Subaru conduct a safety inspection on each pre-owned vehicle prior to sale. I was unable to find any logged communication between the customer and the service department so I cannot see what was discussed. The standard policy in these situations is to bring the vehicle into the service department so a technician can diagnose any issues the customer states are occurring. It looks like as of now, the vehicle has not been in the service department since the initial safety inspection done before the sale. ******** is happy to have the car brought to the service department so a a technician can inspect the vehicle and determine what the cause of the issues the customer is experiencing are. 

   

   

  Customer Answer

  Date: 10/23/2024

   
  Complaint: 22431543
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 11/14/2024

  Renton Subaru  did take care of the issues with my car. I wish to thank you for your intervention.  I also want to state that ***** ***** was very helpful, he sent a driver to and from ******* to exchange my car for the loaner car. That saved me a lot of stress from driving back and  forth to Renton. Just hoping that they come up with the registration before the second temporary registration expires. Again thank you for your help 

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Avoid This Dealership - A Frustrating Waste of Time and Money June 2023 My experience with this dealership has been nothing short of a complete waste of time and money. I strongly advise against purchasing a used car from them. I made the mistake of buying a $15k car here, only to discover that it required an additional $15k in repairs. Despite their claims of a thorough 152-point inspection, they sold me a lemon.To add insult to injury, the dealership also convinced me to purchase a service contract, promising that it would cover the repairs my lemon would inevitably need. However, using this service contract has proven to be virtually mind bending. It takes an average of 11 frustrating calls to anyone with a pulse before even considering the option of getting work done on my lemon at another repair shop. It's absurd that the dealership sells service contracts but makes it difficult to use them effectively.What makes matters worse is that the dealership's finger-pointing game is never-ending. Every time I call, the person on the other end shifts the blame to the next person, assuring me that someone will call me back the following day. Unfortunately, those promised calls never materialize. Even when I managed to reach the service manager, instead of taking responsibility, they continued the finger-pointing and refused to acknowledge the problem.This dealership's lack of accountability and poor customer service is disheartening. It seems they are more interested in making a sale than ensuring customer satisfaction. If you value your hard-earned money and want to avoid unnecessary frustration and anger, I strongly recommend steering clear of this dealership. Save yourself the headache and find a more reputable establishment that values its customers and stands behind the vehicles they sell.

  Business Response

  Date: 07/27/2023

  The attachments with this response shows the Service Agreement and the conditions of the Service Agreement that ************** purchased along with the vehicle.  Paragraph G of the agreement states that "If you are within a 50 mile radius of the selling company, all repairs or replacements under this service contract must be performed by the selling company's licensed repair facility.  We, the service contract provider, reserves the right to relocate at our expense to a repair facility of our choosing.

  Nothing was done concerning this claim that is outside of the stated agreement that ************** agreed to and signed.

  ************** called ******** service department very upset about this process.

  ******** service manager responded to ****************** call prior to the repair facility that ************** had her vehicle at for repairs had not even opened a claim with First Automotive, So First Automotive was not even aware of a breakdown or the need to advise ********.

  As soon as ******** was made aware of ****************** situation they consented to First Automotive to authorize any contractually obligated repairs to be done at ****************** selected repair facility prior to that repair facility even submitting a claim.

   

   

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was stolen so I sent it to ************** they worked on it then sent it to walkers Subaru I never agreed for them to fix anything other the what the insurance paid for but now they are charging me another **** for things I didnt agree too

  Customer Answer

  Date: 06/08/2023

  So this ********************* called today and he he called us on his own time and what business tells someone a customer to shut the f*** up thats real customer service ya we are mad they have had our car 5 months and their sub shop ************** had it 5 months
  

  
  

  Business Response

  Date: 06/08/2023

  The ******/****** vehicle was sent to ******** by ************** on 1/5/23 as they were unable to do some of the repair work needed.  A necessary component needed for this repair was on backorder, bulk head harness.  The repairs were not completed until 5/26/23 due to this.  ********************* was approving all work, as this was an insurance claim.
  
  No work was performed without *****************************, Managed Repair Representative for ********************* approving it first.
  
  The total bill owed ******** on this repair is $9534.53
  
  ********************* sent ******** a check for $2,869.09 leaving a balance of $6.665.34  ********************* sent ************************* a check for $7,493.72 to pay the remaining balance.
  
  This has all been confirmed by ***************************** of ********************* and he has also confirmed that ************************* have cashed that check.
  
  The ******************* vehicle has been extensively modified and ******** does not have the ability to properly tune such a vehicle.  ******/****** were shipped the tuner and port needed for the necessary communication ability needed to perform the tune .  The vehicle will not run properly without this tune being performed.
  
  ************** has stated that they will perform the necessary tune at ******** facility if the ********************* provide the necessary tuner and port, however, they will not do so with ******/****** being present due the volatile nature  of ********************************
  
  ******** obligation in this has been met.  The ******************* vehicle will not run properly without ************** tune.  ************** cannot perform the tune without the tuner and port that has already been supplied to ************************* and will not do so with ******/****** being in the area.  ******** will facilitate the tune being performed if ******/****** provide it immediately and fulfill their promise of being here with either cash or cashier check for remaining  balance on 6/14/23.
  
   

• Initial Complaint

  Date:03/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/7/23: Renton ****** Subaru ************* performed major service maintenance + other recommendations for my 2013 Outback. 2/7/23 I called addressed the price difference, price on the website for $999.95. I was told by the service advisor its old price and they will honor it (new is $1099.95 something). 2/8/23 Pick up ******* asked the service advisor "*****" again if the old price is honored, he said yes...when I get home, reviewed the charges and the price was not adjusted.2/8/23 I did not received reply from ***** until next day, see text attached "2 weeks for refund "2/25/23 I made follow- on call 2/27/23I made follow- on call BUT STILL NO REFUND. ($52.45)

  Business Response

  Date: 03/07/2023

  Too whom it may concern,

  We agreed to refund ****************** $52.45 due to the over charge on his bill and it was being processed and it is being mailed out today. I've attached a copy of the check.

  Sincerely,

  *****************************

   

  Customer Answer

  Date: 03/07/2023

   
  Complaint: 19543603
  
  I am rejecting this response because:

  The mailing address is INCORRECT and give the reason why ***** said via text they'll process the refund check BUT they only process it when I filed a complain?

  I called and talked to **** on 2/25/23 to update my address and the check still showing the old address. MY NEW ADDRESS IS **********************************************************, ** 98059
  
  Sincerely,
  
  *************** A**

  Business Response

  Date: 03/13/2023

  Too whom it may concern:

  ****************** is correct we sent the check to the wrong address. We have two places the address needs to be changed and evidently it was only changed in one. My apologies, it is being sent out again and I have attached the new check with the correct address.

  Sincerely,

  *****************************

  Customer Answer

  Date: 03/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************** A**

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was having some oil consumption issues, took my vehicle in and they told me They needed to reseal my timing chain cover, I dropped off my vehicle 1/10/22 with ****** miles and picked it back up 1/20/22 and paid 2071$. 2/25/22 at ****** miles my engine blew and threw a rod, I paid 5307$ for a used replacement engine and was able to pick up my vehicle on 4/08/22. I immediately noticed my new engine was burning through oil returned it to the dealership 4/25/22 with ****** miles was told it was a catalytic converter issue picked up my car 4/28/22 I replaced my already brand new cat with another one, and when the engine continued to burn oil 5/18/22 the dealership performed a consumption test on the engine which it failed, I needed another engine, dropped off my car on 6/08/22 with ******* miles. I took delivery of the now twice replaced engine 7/30/22 with ****** miles, and on 9/2/22 at roughly 135k I started hearing a rattling sound from the engine bay which Im now being told is another thrown rod and because it was outside 30 days since install Im outside of all warranty coverage. Ive now spent over seven thousand dollars entirely on engine work for an engine that does not run effectively.

  Business Response

  Date: 10/13/2022

  Purchasing a used engine creates an unpredictable solution.  They do come with warranties, but they are for a fairly short periods of time.  These are not rebuilt engines they are from salvage yards with limited history.  All of this is disclosed to the consumer prior to acceptance of the job.  Consumers typically choose this option due to cost savings.  ******** typically helps out in these situations even if it has exceeded the engine suppliers guarantee as we did in this case.  We have provided a solution that ********************** says completely satisfies him.  

  Customer Answer

  Date: 10/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************