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Business Profile

Allergist

Northwest Asthma and Allergy Center - Richland

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/19/22 *************** referred my child to NW allergy clinics due to chronic headaches and sinus problems. Since that time, I have called and left five voicemails with no response. I have been unable to reach a live operator. I feel it is the responsibility of the clinic to follow up on patient referrals and if they are unable to see a patient in a timely manner, they should have the courtesy to notify the referring physician so another referral can be made. In the meantime, my child continues to suffer and now his care will be delayed with having to get a new referral.

    Business Response

    Date: 12/10/2022

    We appreciate the feedback and sincerely apologize for not meeting the familys care expectations.  Northwest Asthma & Allergy Center strives to deliver the best care to all our patients and regrets that this was not the familys experience.  We acknowledge how distressed and frustrated the family likely felt.  A review of the concerns shows that the time of contact was soon after we switched to a new electronic health system.  We were experiencing challenges with the transition and had an influx of phone calls.  Of course, this does not absolve us of responsibility, and we are already reexamining our phone call system and workflow.  We have reached out to the family to apologize and have offered an expedited appointment.  

Northwest Asthma and Allergy Center - Richland is NOT a BBB Accredited Business.

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