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Business Profile

Specialists

Kadlec Clinic, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our family physician is Dr. ********** He is amazing and wonderful. The best doctor we have had but for whatever reason whenever we need anything, appointments, shots, we run into a wall with the front desk, the schedulers, company policies, etc. When we finally get into see Dr. ********* and we explain our experience trying to see him he's always disappointed and confused at to why some of that is happening. We are told by our physician that is not supposed to happen. There seems to be a real disconnect with the staff and any kind of customer service. I just got off the phone with one who called to cancel our appointment today and she then proceeded to demand that we go somewhere else. Unfortunately we are not going anywhere else unless Dr. ********* goes into private practice or moves we will stay where we are at. It's very frustrating to have a family physician for as long as we have and to feel like we have no access to him. The customer service by the staff at *** is awful. Improvements need to be made and the lack of respect for customers needs to improve. We have been going to see Dr. ********* for a long time but the last few years the staff and service have become unprofessional, rude and complicated.

Kadlec Clinic, LLC is NOT a BBB Accredited Business.

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