We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Water Supply System

Company Seventy Nine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Supply System.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The nature of the dispute is the on going poor water quality. This company just threatened to turn my water off because I refused to pay for poor rust filled water back in August and September 2022. There was a test involving another on the water system and the test came back as positive for Cloriform. This owner of the company never notified any of us on the system. I been having some issues related to the water and showed the owner the water filter how ***** it was he shook his shoulders and rolled his eyes and was indifferent to the situation. This problem has been on going for over 4 years and this year was the worst of the last 4. I have went through 2 hot water tanks and the water stinks on the cold side which should not be happening. This is the toxic stench from the bacteria and the health department should be doing something about it instead of ignoring the issue. I am hoping that the BBB will possibly assist in making others aware of this poor water system and that the **** water bill requires action please do not allow him to get away with this any further.

    Business Response

    Date: 01/05/2023

    BBB,

    We run a public water system, with 84 customer households, that is regulated by the ** state ********** of ************* We bill customers for water that goes through the water meter to their property.  

    We are required to take monthly samples testing for coliforms.  Coliforms do not indicate that the water is harmful, but it can be an indication that bacteria could be present in trace amounts.  We received one coliform positive sample this year, and then immediately took the required four follow-up samples, which all turned out to be negative for coliforms or what the *** indicates is satisfactory.  If all follow-up samples are satisfactory then the water customers are not required to be notified.  The satisfactory follow-up samples were most likely caused by the sampling site itself (in this case it was a hose bib) that *** have had something on it that got into the sample bottle, or it's even possible (but not likely) the sample was accidentally contaminated in the lab during testing.  We sample at different time intervals for more than 20 other potential contaminants and have had no violations in the last 3-4 years or more.  

    Our responsibility for the water ends at the meter to each home.  The pipes, systems, and appliances in homes could be a source of contamination, such as in water softeners, water heaters, or even the aerators on each faucet.  Rust is not an issue in the main distribution system so I can only speculate that it has been caused by something beyond our control, after the water meter.

    I have never rolled my eyes at a customer.  I *** have said that I am not responsible for filters inside a customer's home and have tried to answer all inquiries from customers as best I can.

    We meet all the requirements of the State governing body that regulates us and the water in the distribution system itself looks, smells, and tastes good to me.  I hope that helps. 

    Thank you,
     
    ***********************,
    Company Seventy Nine
    Office: ************, 
    ********************

Company Seventy Nine is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.