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Find a Location

Lucky Eagle Casino has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforLucky Eagle Casino

    Casino

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers a casino, hotel and restaurants services.

    Business Details

    Location of This Business
    12888 188th Ave SW, Rochester, WA 98579-9643
    BBB File Opened:
    4/21/2004
    Years in Business:
    16
    Business Started:
    6/1/2008
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Alternate Business Name
    • Lucky Eagle Casino & Hotel
    Business Management
    • Mr. John Setterstrom, General Manager
    Contact Information

    Principal

    • Mr. John Setterstrom, General Manager

    Customer Contact

    • Mr. John Setterstrom, General Manager
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/22/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Well I was trying to get a machine and it was this lady that started talking to me and I didn't want to talk to her so I basically asked her please don't talk to me and I got kicked out for 24 hours and then kicked me out as a bigger and heavier set guy I didn't do anything wrong this is so wrong after I had a spent all my money....
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mike K

    1 star

    08/11/2023

    We have been coming almost daily for the last 5-6 months and have spent approx$1000 a week or so at the casino. When receiving our free-play incentive its only approx$60 a week. After talking to several other patrons who travel farther than we do and some only 20 minutes further than us it is disappointing to learn that they receive 5-7 times more than we receive and do not spend as much as we spend at the casino. As a couple that enjoys gambling and did enjoy Lucky Eagle we are going to take our money to other local casinos to ****** and stop gambling at Lucky Eagle. We want to see if Little Creek or Red Wind will be more rewarding for us.Update: spoke to the Ambassador and understand that its a 3rd party company that determines player rewards. It is very apparent that this establishment does not value the players that spend considerable money here, and place value on travel distance. We met a person who lives in ******** and has been there 2 times and receives 6X more rewards than what we receive!!!! We are absolutely done with Lucky Eagle as we have continued to go and it is by far the worst rewards system that we have encountered. Just because we are local we shouldnt be chastised for it. The Ambassador told us there are local only events that happens which is a lie as we are over half way through the year and there hasnt been one!! Well, you lost these two Silver members!!!!

    Local BBB

    BBB Great West + Pacific

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