ComplaintsforAlaska Airlines

• Initial Complaint

  08/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a refundable ticket for Alaska airline in July 2023 for a flight in Dec 2023. I canceled the flight in ******* 2023 and never received a refund. I only recently realized I received a certificate credit and when I tried to use it. The credits were expired! This is unacceptable! I paid extra money for a refundable ticket, and now I all my money is gone! Please assist. I would like my money back in total, but I will settle for flight credits. Alaska airlines was not transparent about the type of refund I would receive and were not transparent about my certificate expiring.

  Business response

  08/07/2024

  
  
  
  
  
  
  August 7, 2024
  
  
  Dear *******,
  
  Thank you for your email to the Better Business Bureau regarding your unused ticket for travel in December of 2023.  It's our goal to make sure every trip you have on Alaska goes smoothly. The best way for us to do that is hearing from you.
  In reviewing your ticket information, the ticket was a non-refundable ticket, not refundable.  Therefore when you canceled it on our website, you were issued Residual Value Certificates on December 12, 2023 which had the expiration date on them also.  They were sent to the following email address:  ******************.   
  I did see, however, that you called into our *********************** and an agent made a major exception to provide you with a Discount Code for the value of your expired Residual Value Certificates.
  It is important to note that prior to purchasing your ticket, you were advised it was non-refundable and had to check the boxes stating you agreed to the Terms and Conditions of the ticket.  In addition, when you canceled your ticket on our website, you were also advised that you would be receiving residual value certificates.
  
  *******, it is my hope that your future flights with us will reflect the high level of service you have come to expect when traveling with us. We value your patronage and look forward to welcoming you aboard another Alaska flight soon.
  
  Sincerely,
  
  
  
  ***********************
  Customer Care Specialist
  
  
  Reference#: ********

  Customer response

  08/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I did talk to Alaska customer ********************** and they supported me. Although I think it is not best practice to offer a credit that expires. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Nature of complaint: Price gouging - I purchased a roundtrip travel ticket from Alaska Airlines on 04/20/2024, flying from SEA to ATL on 6/22 and from ATL to SEA on 6/29. On 6/22, I missed boarding for my flight from SEA to ATL. I called Alaska Airlines customer ********************** to have my flight changed to the next available flight on the same day. The plane for the original ticket purchase took off while completing the flight change transaction, thus I was charged the full price of the one-way ticket from SEA to ATL instead of a change fee. Additionally, when I completed the transaction at 6:44 am PDT, Alaska Airlines advertised that there were only first class tickets available for the next available flight (flight 334, taking off at 10:46 am PDT from SEA to ATL). The first class ticket was advertised at $1936.20. The price I paid for my original roundtrip travel purchase ($946.20) was applied to my ticket and I was charged an additional fee of $990. At 8:55am PDT (11:55am EDT), the website advertised that seats in all other cabins on the flight were available for purchase, and the price of first class ticket was slashed by more than 50% and now advertised at $729. At approximately 10:00 am PDT, prior to boarding, I approached the information desk at the gate for my flight and asked for a refund. I was told that I would need to call customer **********************. As the flight was getting ready to board, I waited to call customer ********************** after my flight. The information desk did not state to call before takeoff. When I called customer **********************, I was told that nothing could be done since the flight had already taken place. I reached out to customer ********************** again to have the issue escalated. I was provided a $100 discount code to apply to another flight and asked to send screenshots. I sent screenshots and was told Alaska airlines would do nothing more to resolve the issue. (The email communication I sent states times are standard, not daylight. I misstated as a force of habit).

  Business response

  08/05/2024

  August 5, 2024
  
  
  Dear Victoria,
  
  Thank you for your reply to the Better Business Bureau regarding your recent communication with our ************************ and your flight from ******* to ******* on 6/22.  We want to assure you we have reviewed your concerns again to ensure you have been treated fairly.
  
  I have thoroughly reviewed the situation and all of your documentation and have determined that our agent handled this appropriately.  Unfortunately, we cannot offer you any additional compensation or a refund of the difference in fare you paid.  
  
  Once again, I would like to express my sincere regret that you had a negative experience with Alaska. Because we recognize and emphasize the importance of customer **********************, we will always err on the side of our customer and will take any and all necessary steps to handle each person appropriately. That said, I do feel that we have handled this matter appropriately. While I would prefer to reach an agreement with you in this situation, I must consider this case closed. My sincere hope is that you will join us on a future flight so that we may demonstrate the level of service that we are known for and that you deserve.
  
  Sincerely,
  
  
  
  ***********************
  Customer Care Specialist
  
  
  Reference#: 10105881

• Initial Complaint

  08/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had booked a flight for August 1st departing @ 10:30 PM Arriving at ********* at 1 AM at 2nd of August. When I arrived at ****** They mistakenly told me my flight was is on August 6 . And charged me an additional $360. To make the flight on time. Confirmation number cgnoeo. I explained to the supervisor on the phone that Something is wrong with the program I simply was ignored.

  Customer response

  08/02/2024

  Also and including what Alaska airlines has done is also changed my return trip from arriving in ******* from at 7:25 AM . And changed it to a 11 PM arrival. Make it very inconvenient because I have work. Confirmation cgnoeo . I think what they have done and are doing is not right and not fair.

  Business response

  08/05/2024

  
  
  
  
  
  
  August 5, 2024
  
  
  Dear ******,
  
  Thank you for your email to the Better Business Bureau regarding your recent flight to Anchorage.  It's our goal to make sure every trip you have on Alaska goes smoothly. The best way for us to do that is hearing from you.
  
  In reviewing your reservation, it was booked via our website and the date you had selected was August 6th, so our agent was correct in charging you the difference in fare.  However, I did see that you contacted our ************************ and spoke with one of our agents who offered you a $300 Discount Code and you accepted it.  
  
  ******, it is my hope that your future flights with us will reflect the high level of service you have come to expect when traveling with us. We value your patronage and look forward to welcoming you aboard another Alaska flight soon.
  
  Sincerely,
  
  
  
  ***********************
  Customer Care Specialist
  
  
  Reference#: ********

• Initial Complaint

  07/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My 5/10/2024 connecting flight ( Alaska ******* Flight # AS717. Departure: 8:47 pm. Arrival: 10:22 pm ) from ********* (***) to ************* (SFO) was delayed over 2 hours. When the plane touched down in ***, my EVA ******* flight ( Flight # BR17. Departure: 5/11/2024 at 00:50 am ) already left the gate, I missed my flight. Alaska ******* arranged a next day flight for me on United ********************** flight # UA949 that departs at 1:10pm on 5/11/2024. One of the customer ********************** agents advised me over the phone to pay for the lodging first and get a reimbursement after my vacation, I spent a night at the DoubleTree by ****** at ************************************************. ( Tel: ************** ) for $158.51. When I returned from my vacation and called Alaska Airlines, the ******* rejected my claim, the ******* said it is not their fault, It's the FAA's fault that caused the delay. I am filling this complain against Alaska Airlines for the extra cost incurred on my trip due to the fault of Alaska Airlines. Here is the breakdown of my claim: $40.88 for a ride (Lyft) from SFO to Double Tree Hilton, $158.51 for a night at the ******************. $262.00 for the extra legroom seat on United **********************. I paid extra for more legroom on the Eva ********************** flight that I missed because I have long legs. Total claim againt Alaska *******: $461.39. Thank you for your assistance.

  Business response

  07/23/2024

  
  
  
  
  
  
  July 23, 2024
  
  
  Dear ****,
  
  Thank you for your email to the Better Business Bureau regarding your flight from ********* to ************* on 5/10/2024. It's our goal to make sure every trip you have on Alaska goes smoothly. The best way for us to do that is hearing from you.
  
  I am very sorry that your flight was delayed which caused you to miss your connecting flight on ***************** reviewing your concerns, I did see that you had contacted our ************************ and they had advised you correctly that we do not reimburse expenses incurred for a delay/cancellation that was not in our control.  Our records indicate that your flight was delayed due to Air Traffic Control as the President was in the area. 
  
  ****, it is my hope that your future flights with us will reflect the high level of service you have come to expect when traveling with us. We value your patronage and look forward to welcoming you aboard another Alaska flight soon.
  
  Sincerely,
  
  
  
  ***********************
  Customer Care Specialist
  
  
  Reference#: ********

  Customer response

  07/23/2024

   
  Complaint: 22020557
  
  I am rejecting this response because:

  ( 1 )  Alaska Airlines failed to bring me to the connecting point on time that caused me to miss my international flight.  My travel plan was interrupted which resulted my financial loss from extra travel expenses.
  
  ( 2 )  Alaska Airline failed to deliver its promise that I can get my reimbursement after my trip.
  
  ( 3 )  Alaska Airline denied its responsibility and blamed the situation was beyond its control.
  
  ( 4 )  Alaska Airlines failed to deliver its service and doesn't care of its customer, the response on the last paragraph of the letter is just a copy and paste SOP ( standard operation procedure ) response.   ****, it is my hope that your future flights with us reflect the high level of service you have come to expect when traveling with us. We value your patronage and look forward to welcoming you abroad another Alaska flight soon

  I had a very bad experience on my last flight with Alaska Airlines, I have a very bad experience with the current SOP response from Alaska Airline.  I do not believe my future flight with Alaska Airline will be a pleasant one.
  
  ( 5 )  I demand my money back.
  
  

  Sincerely,
  
  *****************

• Initial Complaint

  07/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went on the Alaska Airlines App and purchased a first class ticket from ****** to ********. Alaska assigned me an American Airlines flight for the first leg (they're doing on the app). I am now being told that because the first part of the leg of the trip is through American Airlines, I must pay for my luggage. They advertise first class gets their first two bags for free. This is a marking tactic to make customers actually pay more for a ticket with hidden fees they do not disclose up front. Getting first class, my first two bags were not free and I had to pay the American Airlines fee of almost $100 more on top of the first class ticket fees. I called Alaska Airlines and they stated that there was nothing they could do... it is just what they do. This is not right and I do feel that my money should be given to me in credit or cash back from Alaska for false advertising.

  Business response

  07/23/2024

  
  
  
  
  
  
  July 23, 2024
  
  
  Dear ******,
  
  Thank you for your email to the Better Business Bureau regarding your recent flight from ****** to ********. By taking the time to contact us, you have given me the opportunity to assist you with your concerns today.
  
  So that I may locate all of the details necessary to complete my research, I would like to kindly request that you provide me with your flight information and or confirmation code. 
  
  As always, thank you for flying with us. We look forward to your reply.
  
  Sincerely,
  
  
  
  ***********************
  Customer Care Specialist
  
  
  Reference#: ********

• Initial Complaint

  07/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Today, 7/17/2024, I missed an international flight due to lack of staff at the ticketing counter. Because it was an international flight, I could not check in online and needed to present my passport to a ticketing agent. Despite being early, no staff were present and I was informed by a baggage handler for Alaska Airlines that someone was scheduled to work the counter from 12:30-1:55. No staff were present during that time. Due to missing this flight, I have wasted PTO from work and have had to add a day of travel time. In addition to all of that, they charged me 35k miles for the rebooking.

  Business response

  07/18/2024

  
  
  
  
  
  
  July 18, 2024
  
  
  Dear ****,
  
  Thank you for your email to the Better Business Bureau regarding your recent flight from ******* to *******. It's our goal to make sure every trip you have on Alaska goes smoothly. The best way for us to do that is hearing from you.
  
  Because our customers count on us for an orderly and on-time departure, we have instituted a check-in procedure that requires our customers to be checked in at a minimum of forty minutes prior to the scheduled departure time and available for boarding at the departure gate at a minimum of thirty minutes prior to the scheduled departure time. At ten minutes prior to departure, the flight should be fully boarded and is closed in order to help ensure an on-time departure. There may be stricter airport-specific check-in procedures that vary from airport-to-airport; therefore, we always recommend reviewing our Traveling with us on alaskaair.com prior to your flight for the most up-to-date information. Allowing customers to check-in late may delay the flight, as it affects many behind-the-scenes fuel, baggage, and weight-and-balance calculations being performed by our pilots and dispatch personnel. Therefore, in fairness to all our customers, we must respectfully decline late check-in attempts.
  
  I verified with our Medford station that the counter was staffed up until 40 minutes prior to departure, therefore you must have shown up afterwards that.  She also reviewed the video of the counter and confirmed it.  Unfortunately, we are not able to compensate or reimburse you for any expenses incurred.
  
  I sincerely apologize that this procedure inconvenienced you on your recent trip and hope your future air travels go smoother. ****, it is my hope that your future flights with us will reflect the high level of service you have come to expect when traveling with us. We value your patronage and look forward to welcoming you aboard another Alaska flight soon.
  
  Sincerely,
  
  
  
  ***********************
  Customer Care Specialist
  
  
  Reference#: ********

  Customer response

  07/18/2024

   
  Complaint: 22005249
  
  I am rejecting this response because: Thank you for your response. It isnt about the miles though. Its about the policy/check in procedure itself. The primary issue here is not having the desk staffed throughout the entirety of the flight window. I live in an area that is serviced by a small regional airport. Today, when I checked in for my flight it took 3 minutes to get my boarding pass. Had someone been at the desk yesterday, I still would have made the flight. 
  

  Additionally, you wont let people check in for an international flight online - even in a scenario where the first leg of my flight is domestic. Alaska Airlines is neither a regulatory body nor an enforcement agency. TSA is. Why does an Alaska Airline staff member need to check my passport when TSA will do that -especially for a domestic leg of the flight? 
  
  Sincerely,
  
  *******************

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Alaska Airlines did not provide the seats we purchased on Alaska 817 on 07/01/2024.My family of 4 which includes 2 children under 5 years old booked seats together. At the last minute, Alaska Airlines switched our tickets and tried to make us sit 10 rows away from each other. This obviously doesn't work when you're splitting up families with small children. Alaska Airlines refused to give us back our original seats, but we were able to convince some people on the airplane to move around so we could move back towards the back of the airplane and finally sit together.I have uploaded proof of the tickets I paid for and proof they moved us. They didn't even informed us they had moved our seats until we checked in the day of the flight.

  Business response

  07/17/2024

  
  
  
  
  
  
  July 17, 2024
  
  
  Dear ********,
  
  Thank you for your email to the Better Business Bureau regarding your and your family's recent flight on 7/1/2024 in which your seats were changed.
  I saw that you were in contact with our ************************ and the issue was appropriately handled with you and ******* offered Discount Codes and your acceptance of them.
  
   ********, it is my hope that your future flights with us will reflect the high level of service you have come to expect when traveling with us. We value your patronage and look forward to welcoming you aboard another Alaska flight soon.
  
  Sincerely,
  
  
  
  ***********************
  Customer Care Specialist
  
  
  Reference#: ********

  Customer response

  07/17/2024

   
  Complaint: 21998214
  
  I am rejecting this response because:

  We did not accept anything. We did receive an email, but we did not accept it.

   

  
  Sincerely,
  
  *************************

  Business response

  07/25/2024

  
  
  
  
  
  
  July 25, 2024
  
  
  Dear ******** and *******,
  
  Thank you for your reply to our recent communication. We want to assure you we have reviewed your concerns again to ensure you have been treated fairly.
  
  We're sorry you feel our compensation is inadequate. Unfortunately, for your situation, we cannot offer additional compensation.
  
  Once again, I would like to express my sincere regret that you had a negative experience with Alaska. Because we recognize and emphasize the importance of customer **********************, we will always err on the side of our customer and will take any and all necessary steps to handle each person appropriately. That said, I do feel that we have handled this matter appropriately. While I would prefer to reach an agreement with you in this situation, I must consider this case closed. My sincere hope is that you will join us on a future flight so that we may demonstrate the level of service that we are known for and that you deserve.
  
  Sincerely,
  
  
  
  ***********************
  Customer Care Specialist
  
  
  Reference#: ********

  Customer response

  07/25/2024

   
  Complaint: 21998214
  
  I am rejecting this response because: They switched me with a person of the same size. They moved further back on the airplane. The switch broke up our family which included two children under 5. They refused to fix it by switching our seats back. They prioritized putting a guy by himself in the middle of our family rather than switching the seats back. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My family and I arrived at the airport in plenty of time to make our flight on June 15, 2024. However, Alaska Airlines failed to properly staff their own counters and dreadfully mismanaged the 200+ person line of people just waiting to have documents checked. Virtually every person I talked to in that line had resigned to accepting that they, too, would miss their flight. After this mismanagement caused my family to miss our flight, the staff at the counter was utterly unhelpful and far from apologetic, instead taking a belligerent "not-my-problem" stance. Compounding the issue further, Alaska marked my family as "no-shows" despite us standing in their line for over 90 minutes. This categorization caused us to be dropped from our return flight. What ensued was over three hours on the phone with customer ********************** to try to reverse this and an additional $3,000 spent to get my family to our destination. The very least Alaska should do is refund the money for the outbound flight their malfeasance caused my family to miss.

  Business response

  07/16/2024

  
  
  
  
  
  
  July 16, 2024
  
  
  Dear *****,
  
  Thank you for your email to the Better Business Bureau regarding your recent flight from *********** to ************   It's our goal to make sure every trip you have on Alaska goes smoothly. The best way for us to do that is hearing from you.
  
  We recommend that you check in prior to departure to allow yourself enough time to proceed through the ticket counter line and reach your gate for boarding at least 30  minutes prior to departure. Our records indicate that you checked in at the ***** at 8:34 am and your flight was to depart at 9:15 am.  That simply is not enough time especially for an international flight.  We ask that you arrive 3 hours prior to your departure for all international travel so that we can ensure all documentation is in order for travel.  
  
  Unfortunately, we are not able to provide you with any compensation as we did make an exception and allow you to use the return portion of your ticket.  Your ticket was a saver fare and if you do not use the outbound, no matter the reason, you lose all value.
  
  *****, it is my hope that your future flights with us will reflect the high level of service you have come to expect when traveling with us. We value your patronage and look forward to welcoming you aboard another Alaska flight soon.
  
  Sincerely,
  
  
  
  ***********************
  Customer Care Specialist
  
  
  Reference#: ********

  Customer response

  07/16/2024

   
  Complaint: 21992811
  
  I am rejecting this response because it's nonsense. The check-in at the kiosk referenced here was a ***************** on my part to try to accelerate the process after standing in that outrageous line for over an hour. I asked multiple Alaska reps for help and received none, so I left the line hoping that pinging that computer system would inspire someone to help us, but that was clearly not in Alaska's plans.

  The "exception" referenced here is ludicrous and is borderline offensive. ****, thank you SOOO much for allowing me to use a flight THAT I PAID FOR...A flight, I might add, that my family and I would not have been dropped from in the first place if Alaska Airlines responsibly staffed their counters at ***. It's outrageous that Alaska Airlines thinks it is OK to treat families with small children and elderly passengers this way. 

  
  Sincerely,
  
  *************************

  Business response

  07/23/2024

  
  
  
  
  
  
  July 23, 2024
  
  
  Dear *****,
  
  Thank you for your reply to our recent communication. We want to assure you we have reviewed your concerns again to ensure you have been treated fairly.
  
  We're sorry you feel our response is inadequate. Unfortunately, for your situation, we cannot offer compensation.
  
  Once again, I would like to express my sincere regret that you had a negative experience with Alaska. Because we recognize and emphasize the importance of customer **********************, we will always err on the side of our customer and will take any and all necessary steps to handle each person appropriately. That said, I do feel that we have handled this matter appropriately. While I would prefer to reach an agreement with you in this situation, I must consider this case closed. My sincere hope is that you will join us on a future flight so that we may demonstrate the level of service that we are known for and that you deserve.
  
  Sincerely,
  
  
  
  ***********************
  Customer Care Specialist
  
  
  Reference#: ********

  Customer response

  07/23/2024

   
  Complaint: 21992811
  
  I am rejecting this response because Alaska still refuses to accept responsibility for attempting to torpedo my family's vacation through staff and schedule mismanagement. I have a video of their line on the day in question and nobody I've shared it with views it as remotely acceptable. Their own social media team was shocked to see how out of hand that line was. Regardless, Alaska's response here is effectively this: "We tried to ruin your family's vacation and we aren't remotely sorry about it. Please give us more money in the future." How can this company behave this way and still expect to be seen as a service business? I do not accept their response and will continue exploring avenues to make this right. 

  
  Sincerely,
  
  *************************

• Initial Complaint

  07/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Disputing the amount charged for additional checked baggage.Called pre trip and spoke to representative to discuss baggage fees.Purchased 1st class tickets which included 2 bags I was told by the rep additional bags where ***** each up to 8 bags then the cost went to 1***** each This was fishing trip so I purchased coolers in ********* and was planning on checking these tow bags at a rate of ****** for both When trying to check bags on line it defaults to ****** for four bags Im seeking the ****** extra charge

  Business response

  07/15/2024

  
  
  
  
  
  
  July 15, 2024
  
  
  Dear ****,
  
  Thank you for your email to the Better Business Bureau. By taking the time to contact us, you have given me the opportunity to assist you with your concerns today.
  
  So that I may locate all of the details necessary to complete my research, I would like to kindly request that you provide me with your confirmation code and/or ticket and flight information. 
  
  As always, thank you for flying with us. We look forward to your reply.
  
  Sincerely,
  
  
  
  ***********************
  Customer Care Specialist
  
  
  Reference#: ********

• Initial Complaint

  07/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Subject: Complaint About Premature Gate Closure and Request for Compensation Dear Better Business Bureau,I am writing to formally lodge a complaint against Alaska Airlines regarding premature gate closures and flight delays, which have caused significant inconvenience and financial loss.Flight Details and Issues:Incident 1: ******* to ************ (AS 362, AIMIAJ)Date: June 20, 2024 Scheduled Departure: 9:55 PM Issue: I arrived at the gate at 9:45 PM, but it was already closed, contrary to the policy of closing 10 minutes before departure. I had to purchase a new ticket for the next day: AS 500 for $483.10.Incident 2: ******* to ************ (AS 500)Date: June 21, 2024 Scheduled Departure: 10:42 AM Actual Departure: 11:48 AM Issue: Multiple delays caused me to miss my rescheduled meeting.Incident 3: ************ to ******* (AS 363, AIMIAJ)Date: June 24, 2024 Scheduled Departure: 7:00 AM Issue: Gate was closed at 6:48 AM, prematurely. I had to use ****** miles to book a new ticket: AS 391 (OMOFMG).Financial Impact:New Ticket Cost: $483.10 Miles ***** ****** Request for Compensation:I request a full refund for the $483.10 spent on AS 500 and the ****** miles used for AS 391. Attempts to resolve this issue with Alaska Airlines have been unsatisfactory.Note: A separate issue occurred with Flight 453 (IYXYBO) on July 13, 2024, due to unforeseen circumstances, unrelated to the premature gate closures.I have always chosen Alaska Airlines for its excellent customer **********************, but these recent experiences have been disappointing. I appreciate your understanding and assistance in resolving this matter.Additional Information:Mileage Plan Number: ********* Phone Number: ************ Thank you for your attention.Sincerely,***********************

  Business response

  07/15/2024

  
  
  
  
  
  
  July 15, 2024
  
  
  Dear *****,
  
  Thank you for your email to the Better Business Bureau regarding your recent flights. It's our goal to make sure every trip you have on Alaska goes smoothly. The best way for us to do that is hearing from you.
  
  I saw that you had reached out to our ************* Department.  In reviewing the communication you had with our agent, ****, what she had advised you was correct.  My apologies but we are unable to assist you further.
  
  *****, it is my hope that your future flights with us will reflect the high level of service you have come to expect when traveling with us. We value your patronage and look forward to welcoming you aboard another Alaska flight soon.
  
  Sincerely,
  
  
  
  ***********************
  ************* Specialist
  
  
  Reference#: ********

  Customer response

  07/17/2024

   
  Complaint: 21987722
  
  I am rejecting this response because the gate was closed more then 10 minute of departure time. Let them provide time of closing the gate of the flights mentioned in the complaint. Alaska airline consider this as a ticket type issue and for me it is a schedule issue.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩