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Business Profile

Air Cargo

Kenmore Aero Services, LLC

This business is NOT BBB Accredited.

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1

Average of 1 Customer Review

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Review Details

  • Jeremy R

    Date: 06/17/2023

    Booked flights for a weekend trip from ******* to ********. First, just days before the trip they change the return flight location from ********** to Lake ********** without explanation. We had planned to drive to the ********** terminal and leave our car there for the weekend so that we would have it easily accessible when we get back. We don't have access to anything at the Lake ********** terminal so we request they help by providing transport to our car at ********** (our departing terminal). They say no and offer run-around excuses as to why they couldn't. Next they cancel our outbound flight 15 minutes before closing the day before. We call immediately to try to change our plans, maybe a different flight or cancel our booking and take the Clipper instead. We sit on hold for 10 minutes before they pick up the phone, mutter "***********************" and hang up. At that point, the office is closed so we can't get ahold of anyone anymore. Now we have a canceled outbound flight, non-refundable $1,300 hotel booking, and can't get ahold of anyone. They do not give one f*** about their customers. Never again.

Kenmore Aero Services, LLC is NOT a BBB Accredited Business.

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