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Business Profile

Apartments

G.R.A.N. Incorporated

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    10/11/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Gran, *** and Residence at ****** advertises that they have a State of the art fitness center. They do not have any fitness center. I lived there from 2020 to 2022. Theyre still advertising this as of today on their websight. They also have a No smoking sign in the building, a smoking addendum in the lease and the manger and company allows everyone to smoke in the building. I picked the building bc it was non smoking. I am now on 2 inhalers bc of this.

  • Initial Complaint

    07/15/2024

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    I signed my first lease in September 2020. Meanwhile, Gran *** changed rent payment app service to a robust property management system called AppFolio. I was left without a written lease due to slow rollout of AppFolio, from September 2021 to June 2022. Gran *** altered my lease start to June 2022 rather than my original lease terms. Gran *** also increased my rent amount by 15% if I signed by June 2022 or required me to go month-to-month for an additional $100/month on top of the $100 increase. Gran *** used AppFolio algorithm to calculate the rent increase property-wide, all tenants were impacted as I was.Late 2021 through June 2024, we experienced multiple water main breaks, twice broken boiler, loss of hot water, and loss of water at all for up to a week without notice of how long the water would be off and without any compensation or assistance. Feb 2024 Gran *** notified all tenants of their intent to pass water and sewer costs to us, but provided no estimate of the cost increase and refused to provide that information or verify that the water system was viable. Code Enforcement would not inspect the property claiming it was a civil matter. CSU would not provide an estimate for the water/sewer due to Customer privacy per URR. Tenants pay the bill but are not considered the Customer, ********************** *** is the Customer.A third-party called Zego mailed a billing statement that lacked details including the name of the water/sewer service provider, estimated usage, the formula that generated the bill, who Zego is and why they are sending a utility bill, and who is receiving the Admin fee referenced on the statement. Furthermore, on consulting the website indicated on the billing statement I found that **** only responds to customers who have an account with them. The lack of transparency is inexcusable, as is the refusal to provide an estimate per common business practice in ****************.

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BBB Rating & Accreditation

F

This business is not BBB Accredited

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Businesses in this category

Years in Business: 29

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

6535 5th Pl S #200

Seattle, WA 98108

Visit Website
(206) 283-4720

Business hours

9:00 AM - 5:00 PM
Business Hours
9:00 AM - 5:00 PM
9:00 AM - 5:00 PM
9:00 AM - 5:00 PM
9:00 AM - 5:00 PM
9:00 AM - 5:00 PM
Closed
Closed

Customer Complaints Summary

2 total complaints in the last 3 years.

2 complaints closed in the last 12 months.

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