Complaints

This profile includes complaints for GRE Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GRE Management, LLC

  2801 Alaskan Way Ste 310 Seattle, WA 98121-1135

• 

  GRE Management, LLC

  3202 S Mason Ave Tacoma, WA 98409-2278

• 

  GRE Management, LLC

  1515 Bellevue Ave Seattle, WA 98122-3685

• 

  GRE Management, LLC

  420 W Smith St Kent, WA 98032-4423

• 

  GRE Management, LLC

  97 Byrd Dr Steilacoom, WA 98388-1664

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My maintenance done,stop being stalked,hacked,watched,or manipulated 7e only time they will fix stuff is when we obey and keep our mouths closed and play the stupid game like they like it the Russians I need to know that this is not a waste of time and someone is finally y going to help me and I want to love out of here ASAP I've already contacted housing and some other places to inform them I'm ready to go I would like to see these unhappy individuals go on and complete there er and a great tenant to respect the privacy of others and not breakbin to my home when I'm gone to not hack or dark web or staulk or mirroring or forward calls or magic or any of there games they play I think that management would improve if they took some classes on privacy and respect and the customer is always right I know she would love to have some help and I think they would be able to catch up with the rest of the owners and start being leaders and not follower stop trying to please everyone else and focus on her title I belive she can do it and make a magnificent manager.

  Business Response

  Date: 02/18/2025

  Hi ********,

  Thank you for reaching out and sharing your concerns with us. If you have any maintenance issues that need attention, please ensure you submit a service request through the Resident Portal online. Alternatively, you can contact our leasing office directly, and our team will gladly open a service request on your behalf.  
  
  Please note that our maintenance team handles service requests in the order they are received, unless an emergency arises that requires immediate attention and reprioritization.  
  
  If you have any questions regarding your lease terms or would like assistance with your month-to-month agreement, feel free to contact the leasing office. Were happy to help with any decisions you may be considering.  
  
  Additionally, weve shared your concerns with our Resident Experience Manager, who will be reaching out to you for follow-up.  
  
  Thank you again for bringing these matters to our attention, and were here to assist you.  

  GRE Management 

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been here 3 years paying 2000 for one bedroom with mold and old broken appliances I've been told I don't make enough for a two bedroom but they are less than what I pay my wife is pregnant and we are living with mold and they don't do anything I now pay 2400 that's a house payment but yet they don't explain why my rent is higher than the whole community

  Business Response

  Date: 01/24/2025

  Hi ******,

  Belle has demonstrated professionalism in addressing your concerns promptly. Based on our email records, no additional maintenance requests have been submitted for your home. We extended an option to renew your lease with no rent increase; however, you chose to transition to a month-to-month lease while considering your decision to stay. The month-to-month fee has been applied as outlined in your lease agreement.
  
  Additionally, we understand that you are interested in moving to a two-bedroom home. Our team is currently reviewing your eligibility for this option and will follow up with more details soon. If theres anything else we can assist you with, please dont hesitate to reach out.

  Thank you,

  The Team at GRE Management

  Customer Answer

  Date: 01/24/2025

   
  Complaint: 22819953
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Central Billing Agency - Christian Email: ************************** Ticket ID #******** Move out date: June 16 2024 Incurred move out fees: July 2 2024 I have not paid the apartment move out fees because I have been disputing a labor fee ($75) and a late fee ($66.82) since July 2 2024. The late fee was incurred as a system error per emailing the apt complex. Thus the complex conveniently added a labor fee in lieu of disputing the late fee. I have been contacting the property every three days for an update but no resolution has been reached. I would like to dispute the additional move out fees associated with the account as soon as possible before this affects my credit report.

  Business Response

  Date: 08/19/2024

  Hi ******,

  Thank you for reaching out and sharing your feedback. We understand your concerns regarding the $75 charge and want to clarify that it was applied due to documented countertop damage, as noted in your work order. The charge also included labor for sink removal, as the replacement company does not handle this task.

  You did have a late fee that was assessed and has since been reversed out. 

  We appreciate your communication efforts, including the email exchange with ******* on July 1, 2024, and subsequent phone call, which led us to believe the matter was resolved.

  To assist with any confusion or miscommunication regarding the $75 charge, we have removed that from your move out statement and we will send that to *************** so they have the correct one. Attached please find the original move out statement and adjusted move out statement.

  We apologize for any inconvenience and are committed to ensuring your experience with us is positive. Please feel free to reach out if there are further questions or concerns.

  GRE Management

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22115385
  
  I am rejecting this response because I received a bill from central billing with the incorrect credits. There is a $125 credit instead of a $141.82 as honored in your last email to remove the late and labor fee.  

  As stated in the prior communication the late fee ($66.82) and labor charge ($75) were to be removed. The balance should be $385.17 as opposed to $401.99 (with the original $526.99 balance).

  The labor associated with the replacement was during residency as a tenant. Thus maintenance is paid in the associated monthly charges (ie rent, facility fees, etc.). Moreover the 7/1/2024 statement had no labor fee but the 7/25/2024 statement did. I would like to move forward with the full $141.82 credit to the account. 
  
  Sincerely,
  
  Indigo ********

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to contact the manager at Flats at ****** for weeks to give updated renter insurance information. I have called and left multiple voice mails and I have sent two emails with the updated information. I have received no response. I attempted to go to the office twice and both times the office was closed during business hours. The last attempt was on Wednesday 7/31/24 at 5pm. I was then charged a $50 fee on my rent for not having active renters insurance. This caused financial stress as rent is already almost $2000. My policy never elapsed.This place was great when ******* was here, but as soon as she left this place does not have an active manager. The lack of communication is stressful to tenants and is terribly unprofessional. I also attempted to email GRE but received an email asking me what size apartment I am looking for. I am filing this complaint because I have had no luck contacting manager to resolve the issue and I need someone to contact me. I believe an $50 credit on my next months rent is warranted.

  Business Response

  Date: 08/07/2024

  Hi ********,

  It sounds like you were able to get in contact with the onsite team yesterday and that you were emailing an old email address that we no longer have on file. We have team members onsite 5-days per week from 9 AM - 6 PM, however we are closed on the weekends. 

  Please let us know if there is anything we can assist you with, and our team will be happy to help you! 

  Thank you,

  GRE Management

• Initial Complaint

  Date:07/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********** apartments knowingly hired *****************************, a felon with multiple theft convictions to work in maintenance. He used his master key to illegally enter my apartment and rob me. The complex should be held accountable for negligent hiring, failing to reasonably maintain a safe space, and emotional distress. For the 8 months I lived next door to this employee, I had contacted the office dozens of times to complain about the constant disruption and prohibited conduct. Nothing was addressed. My sense of security is gone. I was pregnant and had a baby at this time. Knowing now who I was sharing a wall with is truly distressing. I would like to settle for 8 months rent and utilities back paid to me. I was at risk every day, and wouldnt want the same to happen to someone else.

  Business Response

  Date: 07/12/2024

  Hi ******,
  
  We perform background screenings for all team members before they are onboarded at our company. The team member in question did not have any criminal background at the time of their hire. The situation has been addressed internally, and due to its sensitivity, we are unable to disclose further details.
  
  Regarding your move-out, you received a refund and were not assessed any charges for damages. The only charge applied was for the final utility bill. Should you have any additional questions, please feel free to contact the onsite team; we will be happy to assist you.
  
  Thank you,
  GRE Management

  Customer Answer

  Date: 07/12/2024

   
  Complaint: 21933814
  
  I am rejecting this response because:
  ***************************** did have a criminal background. In fact your team hired someone who had felony level convictions regarding theft and possessions and assumed he has not and wouldnt commit this sort of crime again. If he is not charged with what he did to me, that would not appear in his background. The point of a background check is to lessen the risk of crime in a community or workplace. I asked for my move out fees to be covered PRIOR to finding out about his background which the Sienna Park team neglected to mention. I did not feel safe going back there and *********** had even denied having an ****** present so I could retrieve the last of my things despite their email stating how important safety is. I wouldve asked for a much higher settlement had I known the whole truth behind his hire. I would like my rent refunded back to October when he started working there. I have multiple complaints monthly regarding disruptive and prohibited conduct that were never addressed. Then of course he used his key and ILLEGALLY entered my apartment to rob me. This is beyond negligent on Sienna Parks part. Every day I leave my home, I have a sick, uneasy feeling that someone will use their position to enter at will and violate my space. I am now anxious the entire time Im not home. I dont know when that feeling will go away. 

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a resident at your complex since **************************************************************************************************************************** February of 2024 I moved into a bigger unit but before doing so I had several work orders that never got answered and getting ahold of management or anyone in the office was unethical. I finally had to reach out to the actual management company to get any type of maintenance person out to my apartment. Since the transition into the new unit, I have filled out the walk-through paperwork and have yet to see anything done regarding all the items that were damaged or not working properly. Since turning that paper in I have put work orders in for some of those major items such as the front door, fridge, dishwasher and shower. There were several other items on that walk-through paper as well as us having an ant problem. The only item I got taken care of was the door because I called and had to harass the office and threaten to not pay rent until it was done because the condition of the door was so unsafe for the children. The work order put in for that after the walk-through paperwork was Feb 1 and still didnt get completed until Feb 29 and the door was the wrong size making the maintenance person having to spend a whole day cutting our doorway bigger and is not your typical apartment door to where we can even see who is knocking at the door. Also, when moving in the amount owed changed so much from person to person spoken to that it took forever to get a hold of anyone to get a straight answer to pay it on rent on time and even then, getting a straight answer wasnt easy which made it hard to pay rent on time.

  Business Response

  Date: 06/11/2024

  Thank you for taking the time to share your experience with us. We sincerely apologize for the challenges you've faced during your time at our community.
  
  We understand how frustrating it must have been to deal with unanswered work orders and difficulties in communicating with our management team. Your feedback is invaluable, and we are committed to improving our processes to ensure better service in the future.
  
  We have passed your message along to the Resident Experience Manager and Community Director who will be following up with you to address the completion of all outstanding work orders for your home and ensure the items you have mentioned are addressed. 
  
  Thank you for your patience and understanding. We value you as a resident and are dedicated to improving your experience.

  - The Team at GRE Management

• Initial Complaint

  Date:02/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************* apartments, moved in July 17th of 2022 We put a deposit down for a 2 bed one bath w walk in closet, sight unseen.Showed up on move in day apartment wasn't ready and no walk in closet.Went to office adressed issues, they corrected the floor plan but put us in a unit that was just moved out of. No new carpets appliances not even a shampooing or new coat of paint.If we run a dehumidifier nicotine runs down the walls. Our toilet floods randomly and runs. Caulking in bathroom around toilet and tub has peeled. Addressed this through maintenence requests they come out and snake the toilet but the problem still occurs. As if pipes are clogged above and below. Now mold is growing around toilet in walls and subfloor is soft. Worried toilet will fall through if complaints are not taken serious.

  Business Response

  Date: 02/27/2024

  Hi ******,

  Thank you for bringing this to our attention. We strive to provide all residents with a great experience and regret any inconvenience you may have had. 

  We have passed your message along to the Resident Experience Manager, and it sounds like she has been in contact with you to address the situation and schedule a time for maintenance to come out and resolve the issues you are experiencing.

  Please let us know if there is anything else we can do for you.

  Thank you for your residency!

  - GRE Management

   

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out November 30, paid to buy out my lease and even got an email saying that I missed $2. I paid it promptly. I went back to the office about a week later because I realized they didn't have my new address so that they could mail my security deposit refund. I gave them my new address and my email as I was told that they would send me an email once my deposit was mailed out. Mid January I went back because it had been over a month and still no email and no check. I was informed that the check was in fact already mailed out but that they they were just clocked out for lunch. I was instructed to send an email to a new address as they were changing their email systems, and told that they would reply with information on the deposit. I get home, send the email and I get a reply immediately that this email was not valid. I have spent the last month trying to get a hold at someone at the Verandas about getting my deposit back, to no avail. I've tried every single email I can find and still they won't reach out. Some emails aren't even being read by a human because I'm getting reply asking what size apartment I'm looking for. I've lived in many different apartment buildings and this is by far the most unprofessional one.

  Business Response

  Date: 02/09/2024

  Hi ***,

  Thank you for contacting us. You may always get in contact with us by completing the Contact Us form linked on the community website. Our team is available from 9 am - 6 pm Monday through Friday the respond to emails, text messages, and for phone calls. The chatbot that is on our website does not answer specific questions pertaining to resident information such as what you have mentioned.

  We have passed your message along to the Resident Process Manager and they will be contacting you to learn more about the situation and provide a solution.

  You may also call the team directly at **************

  Thank you and enjoy the rest of your day!

   

• Initial Complaint

  Date:01/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sienna park apartments is horrible do not live here Theres been people's cars stolen at gun point Countless vandalized vehicles Even if you rent a carport my truck has been vandalized under the lighted carports If I would have checked it out id never moved in here So don't live here your better off being homeless in a tent My apartment had a water leak several times and I called emergency maintenance and they said put a towel down and soak up the water the emergency guy is stuck in traffic and can't get there took 3 days The last time I had a water leak the emergency phone didn't answer and I couldn't leave a message because mailbox was full that was monday they pulled out my dishwasher and a week later it is not reinstalled yet and my kitchen stinks like mold ********** staff ***** very bad attitude and is only open by appointments.In the last 2 months my truck has been vandalized 6 times to over 8000$ worth of damage.The cameras don't work and the night security drives through 1 time and doesn't look at anything Ive contacted the office and they say they are not liable for vehicle damage.Ive talked to the upper management at GRE but I am still waiting for a response Ive talked to several attorneys and this is considered private property and they are responsible for any damages to your vehicle while parked on the property and i was advised by the attorneys to file a lawsuit in small claims court so thats what I have done.So any other tenants that have had vehicle damages file a small claim lawsuit against GRE management The pictures are not all of the damage to my vehicle

  Business Response

  Date: 01/31/2024

  Hi ***,

  
  We are sorry to hear about your recent experience at our community. We strive to provide an exceptional customer service experience for all residents and guests who visit our community. The Investment Portfolio Manager for *********** has been informed of your concerns and will be taking necessary steps to address them with the team.

  
  We are available Monday through Friday from 9 am to 6 pm to answer phone calls and respond to emails and text messages. For residents coming to the leasing office, we ask that you email the team onsite to schedule a time to meet with a team member so we can ensure we are giving you undivided attention without interruptions and uphold our standards of providing residents with a great customer service experience.

  
  We are sorry to hear about the recent experience with damage related to your car, and with the surrounding neighborhood. We dont have control over the neighborhood surrounding our community, nor criminal incidents that take place such as car theft, as that lies within the police departments jurisdiction. We encourage you to reach out to the local police department and file a police report if you have not already done so. You may also consider reaching out to your local and state representatives to express your concerns regarding neighborhood safety, as they hold the capacity to make changes that can positively impact the community.

  
  Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. If there's any other way we can be of assistance in the future, please don't hesitate to let us know.

  
  Sincerely,

  
  GRE Management

• Initial Complaint

  Date:10/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The office hours that this property has posted is misleading. One would think at the beginning of the month they would uphold these hours so people can pay rent and not get late fees. I took them a money order on the first and they didn't post it to my account until the 4th during the time they had my money order I was getting emails telling me that I need to pay or I will be charged late fees. In my lease they state that water sewer lights and garbage you have ************************************** be charged a late fee. Today I get a notice on my door saying that they are due on the first if not paid by the 5th I will be charged a late fee. So I go into the office today after work get there at 4pm and the office is closed now it says office hours till 6pm Mon- Friday another tenant was sitting outside the office and she said she had been there since 3pm waiting to pay her rent so because they want to be open when they feel the need to working people have to pay late fees at their expense. My lease is a legal agreement which is what I agreed to. But they seem to think they can change things as they feel. I can't wait till my lease is up I will be definitely moving and would never recommend them to anyone. Bad Business all the way across the board.

  Business Response

  Date: 10/10/2023

  Hi *******,

  Thank you for bringing this to our attention. Our office hours are 9 AM - 6 PM Monday through Friday and we will be communicating with the team onsite so they also understand.

  We have passed your message along to our team and someone will be reaching out to you today to discuss what you mentioned in further detail.

  Thank you,

  GRE Management