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Business Profile

Bicycle Dealers

Ascent Cycles LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bicycle Dealers.

Complaints

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Complaint Details

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  • Initial Complaint

    09/28/2023

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    Ordered Garmin watch, but they didn't actually have the watch in stock. 10 days after ordering said watch, I email and leave a VM stating I've received no shipping info. Nothing. 2 days later I'm informed via email that AC should be receiving watch early next week...M,T, or Wed. I email and tell them to cancel order that Wed as they've either not received the watch nor shipped it. On Friday of that week after I told them to cancel the order the preceeding Wed... they ship the watch...2 days after I cancelled the order. Now, 1 week after they supposedly shipped the watch its still not been delivered? Theres little to no communication, no one ever called me. 1 month after ordering the watch, 2 day shipping... still no watch. Ordered another from somewhere else, had it in 1 day....

    Customer response

    10/08/2023

    The watch finally showed up however, they've had it for a week and still haven't credited the 400 bucks back to my credit card?? These guys are terrible!! They closed the business a few years ago due to poor service, etc. They stopped renting bikes and have discontinued their repair services. The BBB should really not endorse a business that operates so poorly IMHO!! Thanks for the help!! If you can get my money back that would be much appreciated!!

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BBB Rating & Accreditation

C+

This business is not BBB Accredited

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Businesses in this category

Years in Business: 5

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

5209 Ballard Ave NW

Seattle, WA 98107

Visit Website
(206) 420-2068

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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