Complaints

This profile includes complaints for Filson C C Company Clothing Manufacturers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Filson C C Company Clothing Manufacturers

  1741 1st Ave S Seattle, WA 98134-1403

• 

  Filson C C Company Clothing Manufacturers

  PO Box 34020 Seattle, WA 98124-1020

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initiated a return on Jan 5th 2025 of a down jacket. I received a canned thank you for contacting support email on Jan 10th.For fear of falling outside of a return window we sent the item back before receiving any direction from Filson.I then reached out again on Jan 22nd since I hadn't received any *************** F responded on Jan 24th and was immediately given all requested information.On Feb 3rd I asked for an update and was told that my item arrived on Jan 17 and they are processing returns that arrived on Jan 9th and deal with them in the order they were received.I contacted them again on Feb 19th and have since got no response at all.

• Initial Complaint

  Date:12/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two Filson Lined Wool Packer Coats in burgundy/dark olive with size xxxl. Coats arrived at my residence. I opened the box and tried coat on to see if it would fit but is was way too big for me. I did not remove any tags and placed coat in original packaging and returned both coats same day with *** return label. Purchased date was 11/29 and Filson received both coats on 12/5. I have not received a full refund yet. I saw they received both coats as they listed them on their website and both sold within a day. I tried calling customer service but I get disconnected as they say no customer service representatives are available and I am number 14 or 15 in line. I tried calling customer service 3-4 times without luck.

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a full price item I wanted for a couple of Halloween parties. I checked the shipping options to make sure it would arrive in time and saw they send out all orders within 3-5 business days. On a whim, I also decided to order a cheaper discounted item that was final sale. I followed up 5 days after order as I hadnt seen a shipping email and was told all discounted items would need 7-10 days processing. I said the bulk of my order wasnt discounted and was told the 7-10 days only applied to the discounted items in that case. I heard nothing back about my item. Then I followed up 3 days later to see if it had been sent to be told it wasnt being process as they needed 7-10 days to process orders as per their website. Their website only mentions discounted items taking this long. I still havent had any updates as to when my items ship, when they will and it is too late now. So frustrating.

• Initial Complaint

  Date:09/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in *********. And bought a sweatshirt which was shipped to my home address in **. MN does not charge sales tax on clothing. When I bought my sweatshirt Filson charged me sales tax. The sweatshirt was $125. Filson charged me ******. Ive called and emailed them several times and theyve stated they dont have to refund the sales tax

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the journeyman on a trip to ** at one of their stores. I wore it one time. ONE TIME. I tried to return it immediately after because the straps did not fit comfortably for long-term wear. I'm a woman, I have no idea if that is part of the issue but the bag sags even when the straps are at their tightest and it's uncomfortable. I told Filson that I had worn the item. I was very clear about the situation. I sent the bag back. They sent it back to me saying it was not saleable because it was worn. Yeah I told them that. I contacted customer service again because I can't believe that a $500 bag isn't returnable after 1 use. I was denied again. They say it's their 'policy'. WTF kinda policy is that? They don't care at all about customer satisfaction. So yes I have a very expensive, cool looking, uncomfortable bag that I can't travel with as planned. I will never spend money with them again. What gets me is they don't tell you the return policy at checkout. The sales reps are all about the lifetime warranty. But at no point do they say, hey once it's worn you are s.o.l, and cannot return it. That would have given me pause at checkout. But come on, it's a bag, not underwear. Also, because I bought it instore, I can't leave a review online! These A-holes at Filson know exactly how to s**** you over. By the way - there are dozens of Filson resellers online who ALL have money back satisfaction guarantees. Some as much as 60days after purchase. So had I bought the bag through anyone other than Filson directly (even amazon) I would have been able to return it.

• Initial Complaint

  Date:01/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction: 12/26/23 Order #: ********* Amount of Money that I paid the business: $664.37 This is where the problem started: I used a $250 Christmas gift card to order a vest that I have always wanted and the remaining balance went on to my credit card. While shopping I noticed that they offer free returns as stated on their website. So I ordered a couple of other items to try on. These items did not fit, so I went through the process to return the unused items. Then I received notice that they did not refund the money to my credit card, but instead back to the gift card. This was not what I intended, so I contacted them to rectify the situation. Their response was "too bad" we charge to gift card first so that's where we put the refunded money back to, without exception. I understand why it makes sense for them to want to put the money back on a Filson gift card rather than my credit card, but that is not "Better" business. It is borderline deceitful.

• Initial Complaint

  Date:01/25/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a relatively new customer who is not one to be impressed, I am impressed by the quality of their clothing I found in my search for old school durable quality clothing. Nevertheless, Filson is not perfect when it comes to respecting, appreciating, and being there for their customers. Order number ********* was made in good faith on January 9, ****, though in good faith I inquired in plain English, NOT requested or demanded or implied to cancel the order, which we have legal possession of our original email everyone who has read it clearly understands, the inquiry, NOT me advising Filson to CANCEL my order. Nevertheless, Filson overreacted and cancelled my order. In remedy I emailed Filson at least twice, though as life teaches, it's when things go wrong that we learn who someone truly is, for Filson has intentionally and seemingly maliciously acted in bad faith by wantonly ignoring my emails we received standard Filson confirmation that Filson received, though why when no problems Filson responds, though now that the matter involves Filson in error, we learn that Filson employees are wrongfully entrusted even to the degree of harming the customer, an equal human being. We have called their customer services numerous times at ************, though to everyone's shock, no one answers, then we are automatically disconnected without mercy or option or say. The auto-message coldly states in substance that X amount of customers are ahead of you, then within seconds we excommunicated with no recourse. We have done nothing wrong, and more importantly, we deserve equal respect and dignity. Not insult or injury.

  Customer Answer

  Date: 02/19/2024

  In good faith I purchased various men's vests using the sizing chart provided by Filson.com. Everything vest was too large. Calling and emailing Filson.com ended the same way. No answer by phone, only to be automatically hung up on without an option of a call back or to leave a voicemail. As for email, no response, including to my original BBB complaint Filson.com willfully neglected On Thursday, February 15, **** I needed to waste my time and money to go to the Filson store in *** to exchange the vests, only to learn the hard way that online customer service has serious problems. Plus I could not exchange or get a refund. Store credit was the only option. For the vests were unavailable in my size, so to replace the vests I needed to pay full price, losing the online sale price, paying over $300 more for only 5 vests, versus 6 online on sale. The amount of $1000 I paid is rounded off since I cannot find ****************** receipt for my purchase.
  

  
  

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought size **** shoes (X ****** Trail ****, green). They were too small, so I used their return label to return them for store credit so I could order the same shoe in size 11. My *** tracking shows it was delivered to them. I have not received any store credit or refund. Whenever I call, I get a message that nobody is available and to call back. My email messages go unanswered. At this point, I want a refund on my credit card.

• Initial Complaint

  Date:01/04/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12-14-23 I purchased a jacket from C.C. Filson online, order # *********. The order was placed using my smart phone, and the sale price of the jacket was $227.50. Upon arrival the jacket did not fit well, so I attempted to initiate an online return. After approximately a week I was advised by customer service that the purchased jacket was a "final sale" item, and as such it could not be returned. (This is the first time I had heard this was a final sale item.) At the time of my purchase, I did not see this notation -- very likely for the reason listed below.I have since attempted "mock purchases" of "final sale" items using my cell phone on the Filson website. In order to see the "final sale" notation, I am required to scroll down. At least on my phone with its current settings, it is easily possible to complete a full purchase of a "final sale" item without ever seeing the final sale notation, as the warning is placed too far down on the page to be seen without intentionally scrolling downward. I have no doubt that I did not see the warning for my particular purchase as the final sale notation was located too far down the web page.I pointed this out to Filson customer service via email and have not heard a reply.I would simply like to return the jacket for a refund. Additionally, I believe Filson should relocate their "final sale" notation to a position that is more obvious for purchases made via smartphone.

• Initial Complaint

  Date:12/22/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two gift cards. I only received one. The company is insisting that I received both which I havent. You can not get ahold of any one by phone - they hang up on you.