ComplaintsforVintage Brand LLC

• Initial Complaint

  11/16/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I place an order for a sweatshirt on October 25th, 2022. Order number ******. I received the product on October 31st. It came damaged with a pocket not fully sewn on & a hole/large snag on the wrist. On November 1st I reached out to let them know that I needed to make a return & supplied photos of the damage. On November 3rd they offered me a replacement or a full refund, I chose to receive a full refund. November 4th they said I could keep/donate the damaged sweatshirt & a refund would be received within 3-5 business days. November 11th I reached to let them know I still had not received a refund, no word back, November 14th reached out again. I received this response, "I will forward this To our accounting department to see if there are any issues or this needs to be re-processed". It is now November 16th and we have had over 2 weeks of this back & forth and I have yet to see a refund on my credit card or heard anything more from them.

  Business response

  12/02/2022

  Hi ****,
  
  We apologize for our delayed response last month. We had a pretty busy post back-to-school season which caused ** to be behind in responding to all our tickets. We see that you spoke to our agent *** and he was able to answer your questions and provide a resolution. I attached a receipt of the refund we provided and I sent one directly to your email so you could have a copy, for your records. Again our apologies for the delay, if you have any further questions please feel free to reply back to the most recent email we sent to you.
  
  Best,
  ****. H

  Customer response

  12/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  12/12/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  11/26/21, I placed an order to Vintage Brand for 4 items for my grandson in FL. The items shipped and as of now, all is good. They are a Christmas present and haven't been opened. (I am now wondering if it needs to be after the following has happened.) At the same time, I ordered three other items to be shipped to my home for three different neighbor's Christmas gifts. Long story short, I opened the package to wrap the two hooded t-shirts and the Blue Heather Raglan Sweatshirt with a Duke Blue Devils logo from 1957. The sweatshirt has a place on the upper left hand front at the neck that looks like white bird poop or the plastic from the logo dripped onto it and will not come off. Order #****** Blue Heather 1957 Duke blue devils raglan crew sweatshirt. I sent a request to Vintage Brand along with pictures showing the shirt. If this is the way this company treats their customers, then they need to be stopped. I sent the pics and order number and all concerning getting this in order to get it rectified or at the very least, replaced for one not messed up to give as a gift or refund the $54.99 + tax. Their lack of response is not good business. I have tried to upload pics but cannot figure how to do that on this computer from my cell phone. I can email them separately if you need them. Your help is greatly appreciated in this matter. You have my number and I will be happy to answer any further questions. Happy Holidays, *** ******

  Business response

  12/21/2021

  Hi ***,
  
  Thank you for reaching out to Vintage Brand through the BBB. It looks like there were some technological errors as we sent you a few emails in response to your ticket and email inquiries. We attached one of the responses, it may have potentially gone to your junk/spam email folder, our apologies for that. We will be contacting you here shortly to follow-up and provide details on your order. 
  
  Best,
  
  **** **
  Vintage Brand

  Customer response

  01/03/2022

  The complaint #******** has been satisfied and forgiven.

• Initial Complaint

  10/12/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I made a purchase on September 25, 2021, order *****. I have received no update on this in the 12 business days since the purchase was made. I sent an inquiry to the business and received no update. I just want to be certain my order has been received and my items will be shipped soon.

  Business response

  10/19/2021

  Hi *****,
  
  Thank you for contacting us through the BBB and providing feedback on your recent experience. We are deeply apologetic for any inconvenience that your experience with us has caused. Due to the high volume of orders we have received during the back to school season, our production timeframe has increased, and we are experiencing some unfortunate delays. We are glad to see your order was shipped and delivered on the 14th of October. Due to the inconvenience we will be glad to refund you for the cost of shipping ($9.00).
  
  Again, we appreciate your valuable feedback and we hope that you have a wonderful rest of your day.
  
  Best,
  
  ************
  Customer Relations
  **********************

• Initial Complaint

  10/02/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Ordered 4 items but only 3 arrived in the box and missing item was part of same tracking number. I have emailed and direct messaged Vintage Brand numerous times this past week with no response. Missing a 1955 White Sox Softspun White Sweatshirt.

  Business response

  10/04/2021

  Thank you for contacting Vintage Brand via the BBB.

  
  We received your messages sent to our customer service department on 9/29, 9/30 and 10/1 - we sent you the following reply on 10/1, copied and pasted below: 

  
  "Hi ***,
  Thank you for your message.
  I am extremely sorry to hear that! We will send the product as soon as possible, and I have also refunded half of the cost to apologize for our error and the subsequent delay in its delivery. Please allow 3-6 days for the refund of $14.00 to process.
  I have created a free order for you containing the item. Your new order # is *******. The new order number can not be tracked on our site, but if you have any questions on the status of the order, the new order number can be provided to do so.
  Please see my attached screenshot for confirmation of the item. Regrettably, your email address cannot be associated with a replacement order, so if you would like to have the USPS tracking info, please follow up with me in approximately 1 week. Thank you in advance!
  Please let us know if you have any further questions. Take care, and be well."

  Furthermore, I'd like to apologize for our delayed reply to your inquiries - we are currently experiencing a higher than normal volume of inquiries due to the busy back-to-school season and beginning of the sports seasons. Thank you for your patience with us. If you need further assistance, please reply back to our customer service email (sent by Agent *****) and we would be happy to assist.

  Best,

  Christopher ******, Manager of Customer Service Department

  Customer response

  10/11/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩