ComplaintsforStarbucks Corporation

• Initial Complaint

  07/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I placed a mobile order for drive-thru pickup. I got there at exactly the time that they were making it which is great. The problem is that once I received the drinks both were made incorrectly, but one especially was made with old cream. I asked for it to be remade immediately and the window cashier had a bad attitude argued and did not want to remake it, only argue. I would like a refund! I contacted support and the representative was also very rude and unhelpful.

  Business response

  07/18/2024

  Hi ********, thanks so much for taking the time to reach out. We have reviewed the details of your complaint and are issuing a reimbursement back to your Starbucks card for the purchase. If you're ever unsatisfied with your order, please let our baristas know and they'll be happy to remake it to your satisfaction. Should you like to follow up on your case, please contact the CCC at ***** STARBUC and reference Case #CS9594832.
  
  

  Customer response

  07/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please reimburse as promised. Again, the barista refused to remake when I asked, that is why I reached out. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Wednesday July 10, 2024 I went to Starbucks order a Caramel Frappuccino with a affogato shot, a cookie, a cookies and cream cake pop and a bagel. I paid extra for my affogato shot. I was in a hurry to pick my kids up to take them to their dr ************ I grab my drink left I was half way home when I realized my drink didnt have my affogato shot. I contacted Starbucks and I went back and forth with them about the issue. I just got a email stating that because I dont have a receipt they cant do anything. When I paid for my items at a Starbucks I never get the receipt from the cashier. They never give you a receipt and their no signs stating you need a receipt for a refund. I wouldnt be reaching out if my drink wasnt missing the affogato shot.

  Business response

  07/21/2024

  Hello Isvania,

   

  I'm sorry to hear that your beverage was missing the extra shot that you ordered. That would disappoint me. I have reviewed your Starbucks Rewards Account, and applied a $10.00 credit to your Starbucks Rewards Card ending in 3675. You should see this reflected immediately on your account with a revised balance of $17.90. Should you have any additional questions, please call 1-800-STARBUC and reference case CS9480443.

  Thank you,

  Starbucks Customer Care

  Customer response

  07/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 07/10/2024 @ around 4:35PM I walked into the Starbucks store #***** placed an order for a Venti Iced White ****** I waited and waited and never received my order. Watching as different patrons came in and placed their orders at the register. Observing the workers making drinks for customers whom ordered after myself receive their orders before me. I stayed for approximately 15 mins before attempting to get the attention of the worker, whom seemingly ignored me speaking. After about 20 mins of being in the store I asked for a manager. She came to the register and I advised her of my being there quite a while and my concern of not getting my paid order while I watched as others got theirs whom were certainly after me. She refunded me my money and I left. I was the only black patron. All the patrons after me whom ordered and received their orders before me were white. I felt racially discriminated against and this is an unacceptable practice for such a main stream corporation. I am looking for a resolution and a coaching to come from this instance. Someone needs to take accountability for the way I was treated. I'm deeply upset about what happened to me. It's not right and shouldn't happen to anyone. Something has to be done about this racial injustice. In all the years of my frequenting this establishment I've never experienced such disrespect. My check #****** amount of purchase was $8.61 Drawer:1 Register:1 7/10/24 @4:35PM This issue was with a white male worker. The manager was a female.

  Business response

  07/16/2024

  Dear ******,

  Thank you for contacting Starbucks and bringing this to our attention. We always strive to create a warm environment where everyone feels welcome and we take concerns like these very seriously and address each and every one of them.We abide by a strict anti-discrimination policy and when Starbucks is made aware of a situation that *** violate this policy, an immediate, thorough, and objective investigation is undertaken. We would like to ask you to please contact us at ************ to discuss this further. 

  Sincerely,

  Customer Care

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was able to order a drink and food item on the mobile app to pick up in stores. When I got there they told me they didn't have the item I ordered, and told me they couldn't refund me in stores and go to the app. The only thing they offered was another item but I'm a vegetarian and the only option they had was of lesser value than I paid and they wouldn't refund the difference. So I went on the app to request the refund on the item I never received and they also refused a refund. This is basically theft. I paid for an item, they didn't update their inventory on the app to mark it as out of stock, and refused to refund me for the item I didn't receive. This is also not the first time this has happened from the same location.

  Business response

  07/17/2024

  Hi ********, 

  Thank you for reaching out to us. We are so sorry to hear about that experience. We would be disappointed if that happened to us. We appreciate you bringing this to our attention, and we have documented your feedback with our leadership teams in hopes we can improve. We have also applied a $12.29 credit to your Starbucks Rewards Card; your new balance of $24.07 will be reflected in your app upon refreshing. Please dont hesitate to contact us in the future if you have any other questions or concerns.

  Thank you,

  Customer Care

  Customer response

  07/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  I would like to also share that it took going to the BBB after trying to resolve this in stores, through the chat function on their app, calling customer service, and emailing them and the only response I received from them is because it happened before they won't credit me. This is not my fault it happened. It was handled very poorly and very unprofessional and the location that it happened in was the cause of both incidents. As a business they should really look into this because they are known for being rude to customers and overcharging. The location is on ****************************** (stand alone store not inside of Target). I will never go back there after how I was treated and for having to take it this far to get a refund on something I didn't even receive. At this point it was principal. I'm glad it was finally resolved and satisfied with the outcome but this cannot go on in that location. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  07/12/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I'm a regular customer at my local **********************. I signed up for a promotion that if I made a purchase for five days in a row then I would receive 65 reward stars. As a loyal customer I currently have over 640 stars so this isn't something I would make up in order to get free stuff. I spent over $50 on the promotion and would like my ************************************************************** that I would have to buy two more days of items and they would issue my other 35 stars as a compromise. I shouldn't have to spend another dollar.

  Business response

  07/17/2024

  Hello *****,

  Thank you for reaching out to us. We do see that our chat team has assisted with this concern. You can call 800-Starbuc and reference case # CS9538033 if you would like.

  Take care,

  Customer Care

  Customer response

  07/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Starbucks constantly tells their overseas customer support to lie to the customer to Play Mind Games.and say that if Stars expire I can call and they will always add it back they must have had a change of heart so I find this unacceptable can someone please from the executive office in the ************* reach out to me immediately fix this issue also can you please try to make your drinks more consistent at the ************* location and all your locations please and also bring back the Smores Frappuccino.I was lied to and was falsely promised I was going to be corrected the next day with all the issues so immediately fix this I'm tired of this issue happening with Starbucks I don't have this problem with any other company like this

  Business response

  07/12/2024

  Hello *******, 

  Thanks so much for taking the time to reach out. We have reviewed the details of your complaint and have started the process to document your feedback. Please contact the CCC at ***** STARBUC and reference Case #CS9509641 to help us gather more details and best assist you. 

  Best wishes,

  Starbucks Customer Care

  Customer response

  07/12/2024

   
  Complaint: 21976338
  
  I am rejecting this response because: The complaint isnt resolved
  
  Sincerely,
  
  *******************************

  Business response

  07/17/2024

  Hello *******,
  
  I'm sorry your Stars have recently expired. Regretfully, we will not be able to replace your expired Stars as we have done this multiple times for you as a one time exception. I understand this is not the answer you were hoping for and that it is disappointing, however we are no longer able to replace any Stars which expire. Stars expire 6 months after they are earned on the first day of the month at 11:59 p.m. Pacific time. You can also find when your Stars will expire on the app by going to the home screen, selecting details and scrolling to the bottom of the page to view "Recently expired Stars" and "Stars expiring soon. My apologies, ****** is not set to return this year. Your feelings are valid, and we recognize its hard to?not see your favorite?on the menu this year. Please contact us at ***** STARBUC and reference Case #CS9509641 to help us gather more details regarding the issues about the store location you have referenced.
  
  Thanks,
  
  Starbucks *************

  Customer response

  07/17/2024

   
  Complaint: 21976338
  
  I am rejecting this response because: you should be able to add something else
  
  Sincerely,
  
  *******************************

• Initial Complaint

  07/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  To whom it may concern, I am thoroughly annoyed by the conversation I just had. With customer service representative ******. A very exhausting conversation, he repetitiously for approx. 12 minutes repeated the same things without getting to a resolution. I found the conversation to be quite annoying. With consideration that was very simple situation to resolve. Im the customer and make me happy.. I was merely trying to add my receipt to my account to gain my rewards.

  Business response

  07/11/2024

  Hello ******,

   

  We're sorry to hear about this and we appreciate you reaching out. We understand how important earning Stars is for our customers and would be happy to assist with this matter. We have added the appropriate amount of Stars for this purchase, and the updated Star balance may take up to 24 hours to appear within your Starbucks Rewards account. Please note that moving forward, in order to earn Stars for Starbucks purchases, you will need to use your Starbucks app or Starbucks Card for your purchase. If you have any further questions or are in need of any further assistance with this matter, please don't hesitate to reach out with case number CS9479999 at ************. 

   

  Best wishes, 

   

  Starbucks Customer Care 

  Customer response

  07/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******************************

• Initial Complaint

  07/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I went in to use my birthday reward on my birthday and it declined saying it was no longer available despite being July 6th and the reward expired July 7th (I went in July 6th the day of my birthday) . The barista was very rude even after I showed her the screen to show her but she insisted that the app isnt working and did not honor it as she needs the app working. She scrolled thru the app to make sure it was not a screenshot and even then. I dont know why offer a reward if it wont be honored and to be rude on a loyal customers birthday :( The location is **************************************************************************************************************** in addition, I spent about $15 for drinks and the stars did not appear in my account.

  Business response

  07/09/2024

  Hello *******, 

  Thank you for reaching out to us. We are so sorry to hear about that experience. We can understand your concern. We have documented this experience for our leadership teams to review. We have also added 215 Stars to your Starbucks Rewards account. You will be able to see these Stars within 24 hours.

  Thank you,

  Customer Care

  Customer response

  07/11/2024

   
  Better Business Bureau:
  
  Thank you, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  As a Gig Worker, I depend on Eats orders to help sort out finances. This location failed to secure a coffee beverage before handing it out for a delivery. The order spilled inside the vehicle. Ruined and damaged the car. My earnings are going towards a shampoo. Manager didnt apologize or acknowledge the fact that my car was ruined and theres pictures provided. This is not acceptable.

  Business response

  07/03/2024

  Hi *****, thanks so much for taking the time to reach out. We have reviewed the details of your complaint and are escalating it for review. Should you like to follow up on your case, please contact the CCC at ***** STARBUC and reference Case #CS9393684.

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 29, 2024 at 0607hrs i went to Starbucks and purchased a grande iced matcha latte with in 3 to 4 hours of consumption I started feeling unwell. Ive been vomiting non stop.

  Business response

  07/03/2024

  Hi ******, thanks so much for taking the time to reach out. We have reviewed the details of your complaint and are escalating this for review with our specialists. Should you like to follow up on your case, please contact the CCC at ***** STARBUC and reference Case #CS9394043.

  Customer response

  07/03/2024

   
  Complaint: 21920702
  
  I am rejecting this response because:

  The employees need to do a better job by not giving people food poisoning. I will never go back thank you for traumatizing me. 

  Sincerely,
  
  *******************

  Business response

  07/17/2024

  Hi ******,

  Thanks so much for taking the time to reach out. We have reviewed the details of your complaint and are escalating this for review with our specialists. Should you like to follow up on your case, please contact the CCC at ***** STARBUC and reference Case #CS9394043. We do see that our specialists are awaiting your response to their email.

  Take care,

  Customer Care

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩