ComplaintsforStarbucks Corporation

Coffee Shop

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
08/12/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My Starbucks app was hacked bad 126 was taken they wont give it back
Business response
08/14/2024
Hi, *********************, thanks so much for taking the time to reach out. We can see that you're currently working with our customer contact center to resolve your concerns. We encourage you to please continue working with them. Should you like to follow up on your case, please contact the *** at ************* and reference Case #CS9917472.

Thank you,
Customer Service
Initial Complaint
08/09/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Date of the transaction: 8/9/2024 - The amount of money you paid the business: NA - What the business committed to provide you: 50% off coupon - What the nature of the dispute is: false advertisement - Whether or not the business has tried to resolve the problem: NO - If the issue involves advertising, when and where the ad was seen or heard: 8/6/2024 on my Starbucks app main page first advertisement Starbucks advertises a 50% off on a handcrafted menu-sized beverage on Friday from 12PM-6PM. When I tried to place an order, the coupon did not appear as advertised. I approached to Starbucks customer service and the agent said the offer is not available to all customers. However, according to the advertisement Terms and Conditions, no such words were mentioned, therefore making the advertisement open to all customers. Upon multiple rounds of communication with Starbucks customer services, the issue persists due to the false advertisement.
Business response
08/10/2024
Hi ****, At this time, we will need to gather a few more details to assist with this matter. Can you please call us at ************ and provide case number CS9920934 for further assistance.
Initial Complaint
08/09/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
There were unauthorized transactions billed from my old and now deactivated Discover ******************* and *********** 4147 .... 1251 card. Discover & *********** would not refund because this was either gift balance loaded onto someone else's balance or purchases at locations I did not go. I did not authorize the transaction as it was not to my own account. I also never received the birthday reward for July ********* Venmo STARBUCKS20 2022-10-082022-10-100181STARBUCKS STORE *****. Dining 10 2022-05-292022-05-311251STARBUCKS STORE 07671Dining5.23 2022-05-282022-05-301251STARBUCKS STORE 13673Dining6.33 2022-05-232022-05-241251GMU STARBUCKSDining5.25 2022-05-232022-05-241251GMU STARBUCKSDining6.31 2022-05-162022-05-171251GMU STARBUCKSDining5.78 2022-05-052022-05-061251GMU STARBUCKSDining5.78 2022-05-042022-05-051251GM STARBUCKSDining6.1 2022-05-032022-05-041251GM STARBUCKSDining6.1 2022-05-022022-05-031251GM STARBUCKSDining6.1 2022-04-302022-05-031251GM STARBUCKSDining5.04 2022-05-012022-05-021251GMU STARBUCKSDining6.1 2022-04-292022-04-301251GMU STARBUCKSDining6.1 2022-04-282022-04-291251GMU STARBUCKSDining5.04 2022-04-272022-04-281251GM STARBUCKSDining6.1 2022-04-262022-04-271251GM STARBUCKSDining6.1 2022-04-252022-04-261251GMU STARBUCKSDining6.84 2022-04-242022-04-251251GMU STARBUCKSDining5.04 2022-04-232022-04-251251GM STARBUCKSDining11.13 2022-04-212022-04-221251GM STARBUCKSDining6.1 2022-04-212022-04-221251GMU STARBUCKSDining4.82 2022-04-202022-04-211251GMU STARBUCKSDining5.04 2022-04-192022-04-201251GMU STARBUCKSDining6.1 2022-04-192022-04-201251GM STARBUCKSDining5.04 2022-04-172022-04-181251GMU STARBUCKSDining5.78 2022-04-162022-04-181251GMU STARBUCKSDining5.04 2022-04-162022-04-181251GM STARBUCKSDining6.1 2022-04-142022-04-151251GMU STARBUCKSDining6.1 2022-04-142022-04-151251GM STARBUCKSDining5.57
Business response
08/10/2024
Hi *****, Thanks so much for taking the time to reach out. We have reviewed the details of your complaint and will need more details from you. Please contact the *** at ************* and reference Case #CS9918774.
Initial Complaint
08/07/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This is the second time in less than 12 months that Ive made a mobile purchase at Starbucks. When I go to pick up an order they tell me they do not have the items. Both times this has occurred ** told at the store to call or go online to request a refund. I go online and refund has been rejected on both occasions from Starbucks. Deny to issue refund. On one occasion paid 9.65 on the second instance paid 6.39
Business response
08/08/2024
Hello *******,

We're sorry to hear that you were unable to receive a refund for the parts of your order not received. We understand how this would be an upsetting matter and rest assured that we strive to provide a warm and welcome experience with all our customers. We would like to assure you that this has been documented for the appropriate teams to review and further assist. We have also applied a refund for $16.04 to your registered Starbucks Card as well. If you have any other further questions or concerns, please don't hesitate to reach back out at ************ with case number CS9888430 for further assistance.

Best wishes,

Kat
Initial Complaint
08/07/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My wife received a ceramic mug from Starbucks as a gift. The mug leaks and does not hold water. We didn't even try to put hot coffee in it. Company is not standing by this unsafe product. Company should be cited for this.
Business response
08/09/2024
Hello *******,
Thanks so much for taking the time to reach out. We have reviewed the details of your complaint. If your wife has the receipt or can get it, she can return the mug for a return/exchange within 60 days of the purchase. Should you like to follow up on your case, please contact the CCC at ************* and reference Case #CS9901588.
Best wishes,
Starbucks Customer Care
Initial Complaint
08/07/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
To whom it may concern,We are (or potentially used to be) avid Starbucks lovers... We have enjoyed Starbucks for over 2 decades, until yesterday evening (8.6.24). Starbucks 3.00$ Handcrafted Tuesday: We (me and 3 friends) ordred via drive through, we happily waited and as we handed our devices over to be scanned for our fabulous 3.00$ coffees, we were told we wouldn't be getting 3.00$ coffees but instead, we were receiving a 0.95 discount. As shocked as we were, we politely asked why, only to have a VERY irritable manager come to the window to inform us, she "Couldn't/wouldn't do anything about it and what did we expect, Starbucks is taking away everything!". We then asked if she could speak with her manager, as we drove all the way over there, because we were informed via the app that it was 3.00$ Tuesday and she informed us "there wasn't anything that could be done, she wasn't upholding the 3.00$ Tuesday and we could take the 0.95 discount or not receive our coffees".We sat in our vehicle, completely blown away by the FALSE ADVERTISEMENT and the DISRESPECTFULLY, AGGRESSIVE undertones ringing through our ears, from a supposed "chosen leader" of one of your stores, completely unsure of what to do. We politely informed, the still, VERY hotheaded manager, that we felt we were being lied to and she simply shrugged her shoulders and replied "ok, so we'll dispose of your order!" as our already prepared coffees were then whisked off the counter and thrown away. It was 5:50 in the evening, the 3.00$ Tuesday "deal" speeding towards the finish line and the only thing we were left clutching were our pearls, in absolute shock and horror. There is absolutely nothing any customer detest more, than falsehoods and bait and switch tactics, not to mention, chosen leadership that has not been properly trained, nor has the tact to address a glitch in the system, without being disrespectful, degrading and dismissive - please advise Duped,Disappointed and Disenchanted,B
Business response
08/08/2024
Hello *****,

We're sorry to hear that this was your recent experience with us. This is not the kind of service we strive to give and would like to look further into this for you. To proceed with this, can you please contact us at ************ to gather a few more details about this visit. Rest assured, we'd be happy to assist with this matter to prevent this from happening during future visits.

Thank you kindly,

Starbucks Customer Care
Customer response
08/14/2024

Complaint: 22105920

I am rejecting this response because: After calling the ***** Starbucks customer service number provided, it became abundantly clear, there was no record of the complaint. The *** I spoke with regarding the incredibly aggressive behavior of the manager indicated my friend also had to go through this insanely frustrating process in order for this to be properly addressed. No one should ever be treated in the manner we were, no one should ever feel uncomfortable in the presence of chosen leadership for a business and no one, absolutely no one, should be left to spend hours on the phone trying to find a resolution for a problem they did not create on their own.
Disgusted and Appalled,
**************
Business response
08/21/2024
Hi ******,
Thanks so much for taking that time to reach out. We want every trip to our stores to reflect our mission of nurturing the human spirit -one person, one cup, and one neighborhood at a time and it is heartbreaking this was not the case for you. Regrettably, we were unable to find a Rewards account connected to the information you provided through this platform. Consequently, to properly verify your Reward account, gather the correct information regarding your experience, and provide the appropriate resolution to your concerns, we encourage you to please contact the *** at *************. We apologize for any confusion or inconvenience.
Sincerely,
Starbucks Customer Care
Initial Complaint
08/06/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Tried unsuccessfully to send eGift from Starbucks app 3x on 8/2, and again on 8/3. App message each time said, "Something went wrong on our end". I tried calling 3x being transferred each time to the same department. Sent email with confirmation of receipt, followed by a survey request as if the issue was resolved. Followed up today asking for highest escalation sharing that lack of service would be shared with BBB.
Business response
08/08/2024
Hello Na,

We're sorry to hear about the long wait to receive a resolution for this matter. We understand how this would be an upsetting experience and would like to ensure this matter is addressed appropriately. At this time, our eGift support team will be the best ones to assist with this concern. You can reach them by phone number or email address: ************, **************************************************** Monday-Sunday, 5 a.m.-8 p.m. PST. We apologize for any confusion or inconvenience this may have caused and we appreciate you being such a loyal customer.

Best wishes,

Starbucks Customer Care
Customer response
08/13/2024

Complaint: 22104259

I am rejecting this response because:
I am awaiting a call from ***************************************************. **************** Wrote me to say that a supervisor would call me regarding this issue (#*******).

Sincerely,

Na Ang
8/9/2024: Your request (#*******) has been deemed pending; **************** asked for my phone number to have a supervisor call me.
Business response
08/21/2024
Hi Na,

Thanks so much for taking the time to reach out. We can see that you're currently working with our eGift support team/email customer service team to resolve your concerns. We encourage you to please continue working with them. Should you like to follow up on your case, please contact the *** at ************* and reference Case #CS10049617 or email the eGift support team at ***************************************************.

Sincerely,

Starbucks *************
Customer response
08/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Na Ang
Initial Complaint
08/06/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Starbucks close my account without any explanation on August 3, 2024 with the balance of $355.12. I called multiple times and nobody provides any explanation as to why my account was closed. Every time I called they opened a case and promised to resolve the within 24 hours and I never hear back from them. I attached multiple screenshots as proof. Please help me in getting my money back.
Business response
08/08/2024
Hello ****,

We're sorry to hear about this and we appreciate you bringing this to our attention. Upon looking into this, We do see that with case number CS9846140 a response has been sent from our specialists in regard to this matter. If you're in need of further assistance please don't hesitate to contact us at ************ and provide case number CS9846140 for further details. We apologize for any confusion or inconvenience this may have caused.

Best wishes,

Starbucks Customer Care
Customer response
08/09/2024

Complaint: 22104044

I am rejecting this response because:
I've been informed that my account is in violation of the Starbucks Rewards Terms of Use. However, I have no idea what the violation is. I simply received a link to the generic Rewards policy; this is vague and has no information about my account.
I've been a loyal customer for the last ten years and have always have several hundred dollars on this account. I'd like to know why my account is closed and what the violation is. Additionally, I would like my money to be refunded to me: $355.12.
Without any explanation or details, your cancellation of my account and seizure of my money is both unethical and likely illegal. You can't simply accuse me of violating a policy and not even tell me what I did or give me a chance to resolve this issue.
I look forward to receiving an explanation and reimbursement or the reactivation of my account with the funds available.
Eg: You may view the Rewards policy using the following link *************************************************************************
Sincerely,

*******************
Business response
08/21/2024
Hello ****,
We apologize for any confusion. We do see that our specialists did explain what part of the terms and conditions were broken and consider this matter fully resolved. We would have to ask again that you reach out to the merchant that you bought these cards from for further assistance.
Thank you,
Starbucks Customer Care
Initial Complaint
08/06/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
STARBUCKS HAS TO ENFORCE THE NO-PET POLICY!!! JUST ABOUT EVERY TIME I HAVE GONE TO ONE, THERE IS SOMEBODY WITH A DOG (PET, NOT SERVICE ANIMAL) IN THERE!!! THIS IS AGAINST THE *** FOR PLACES THAT SELL FOOD OR DRINK!!! OUTDOOR SEATING AREAS EXIST FOR THIS PURPOSE!!! MOST RECENTLY I WAS AT **************************************************************************, BUT THE PROBLEM IS OCCURRING IN ALL OF THEM!!! NO-PET SIGNS HAVE TO BE PLACED RIGHT ON FRONT DOORS AND HAVE TO BE BIG AND OBVIOUS, AND THE POLICY HAS TO BE ENFORCED!!!
Business response
08/08/2024
Hello,

We're sorry to hear that this has been occurring during your recent visits with us. We understand how this would be a concerning matter and we strive to keep our stores a welcoming place for all our customers. At this time, to work towards a resolution with this matter, can you please contact us at ************ and provide case number CS9888036 to gather a few more details about this ongoing issue with your visits.

Thank you kindly,

Starbucks Customer Care
Initial Complaint
08/05/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 06/26/24, my fiancee gave me various Starbucks gift cards that she had been saving throughout the year from her birthday, college graduation, and Christmas. Totalling $200. We excitably loaded them up to my new Starbucks rewards account, so I could have my own app and grab her Starbucks when needed. About a week later I tried to go into my new account, and I found it would not let me in. I had saved my password, tried to reset it, nothing. I called Starbucks to discuss this issue, and eventually they emailed me and said my account had limited access. Upon further questioning, I was told it was for fraudulent behavior (according to them, Starbucks didnt get money for the gift cards) and that I would have no chance of ever getting my money or my account back. While I suppose this would be possible that maybe one of the cards wasnt activated correctly at checkout, each of these gift cards were gifts to my fiancee, collected at different parts of the year in different parts of the country. Impossible for them all to be fraudulent, if any. However, they are refusing to look further into the issue and treating me like some sort of criminal. They wont give any specific reasons for why they were flagged as fraudulent, and are requesting receipts for all the cards (she didnt even have the receipts to begin with as they were gifts). Im just a guy trying to get my fiancee her Starbucks, but instead I now have $200 stolen from us with no accurate reason why and no solution in sight. Side note, my fiancee, you can look into her account if interested (just reach out for her information) is a VERY loyal customer. She has spent over $10,000 on ********************** pink drinks in the past 6 years. They got her through college, all her stressful times, etc. Theyre her life, and now she might be done forever. This has forever broken our relationship with this company unless there can be some sort of solution.
Business response
08/07/2024

Hi *****************, thanks so much for taking the time to reach out. We can see that you're currently working with our customer contact center to resolve your concerns. We encourage you to please continue working with them. Should you like to follow up on your case, please contact the *** at ************* and reference Case #CS9654755.

Thank you,

Customer Service
Customer response
08/07/2024

Complaint: 22097661

I am rejecting this response because:
Though it is true I have been communicating with customer service via email about this issue, nothing has been resolved in an entire week. They have repeatedly told me that my account has been suspended, and I will not be getting any money back due to "fraudulent behavior and or charged backs." They refuse to look into this further, but I know for a fact my account was flagged by mistake. At this point, $200 has literally been stolen from me, and the customer service agents have been less than helpful at resolving this issue. I fear if I reached out to customer service once again, I would just get the same response. Please look into this, or escalate this issue to someone that can help me get my money back.
Sincerely,

*****************
Business response
08/17/2024
Hi ****,
Thanks so much for taking the time to reach out. We have reviewed the details of your complaint and escalated this matter to our account specialists who have reached out to directly via the email address linked to your Starbucks Rewards account. Should you have any further questions or like to follow up on your case, please contact the *** at ************* and reference Case #CS9654755.
Sincerely,
Starbucks Customer Care

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforStarbucks Corporation

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Business response

Business response

Business response

Business response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Customer response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary