Complaints

This profile includes complaints for Verity Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Verity Credit Union has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Verity Credit Union

  11027 Meridian Ave N # 101 Seattle, WA 98133-1705

• 

  Verity Credit Union

  PO Box 75974 Seattle, WA 98175-0974

• 

  Verity Credit Union

  18530 33rd Ave W Lynnwood, WA 98037-4775

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a solar loan through Verity. For over a year I have been trying to make a large payment toward my loan, in excess of my monthly automatic payments, which I set up through a third party when I bought solar panels from a solar company.Not once in over a year have I been able to speak to a person at Verity. I have called periodically for a year, but they either don't answer, hang up, do not call back if I do reach someone who tells me they will cal me back, and then if I do get ahold of a person, they always ask for "payment fees" for me to make a payment. Not one of the people I have spoken with actually works at Verity (it is all call centers of some kind).I have been on the phone with Verity for the past week now, and am still not able to make a payment. I just want to pay my loan. That is all. But I cannot find them, though they continue to collect interest on my loan (which I feel is what they are trying to accomplish).

  Customer Answer

  Date: 02/27/2025

  My full name is ******* *****

  Business Response

  Date: 04/17/2025

  Hello-
   
  I was reviewing this complaint and noted that our response was not properly uploaded.  We tried to let you know on 3.21.2025 that we had tried to call the member several times leaving messages at least 3 different times with no luck in reaching them to help them with their payment questions as well as any other questions that they had regarding their loan. 
   
   
  ********* ****** (she, her, hers)
  Risk Department Manager | **** | CUERME
  T ************** | F **************
   
     
   
  Your Future. Your Partner. 
  

  
  

• Initial Complaint

  Date:12/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a secured credit card with Verity Credit Union. Key word (HAD). I was 2 months past due and they closed my account right after they snatched what they could out of my checking account. Now here is the problem. I went online and transferred money to pay off the card in full and realized they had transferred out money already. They then send me a letter quoted. ( We recently reached out to you regarding the past due **** account). This is true. ( and were REPEATEDLY unable to connect.) Now I received one text message from Verity or *** the Senior officer, should I say. I like how she tried to cover her a** and say repeatedly. I would love to see her actual efforts. So now that they are paid in full, she still decided to close my account. Then I call and said so my account go closed after I made my payment, not knowing they had already taken money. She said it was already closed. Maam you are a lie, it got closed the day you took my money 12/10 and I transferred money 12/11. I had to wait for them to release the funds they didnt need to get back into my checking account. And now Im just assed out of $1000.

  Business Response

  Date: 01/13/2025

  Hello-

  We apologize for the delay in responding to this complaint.  The response was delayed due to staffing issues during the holiday season.  We are working on this response and will have a complete member response to you and the complainant by tomorrow. 

  Thank you,

  ********* ******

  Business Response

  Date: 01/14/2025

  Hello-
  
  Here is our response to this complaint:
  
  Dear ********:
  
  Thank you for reaching out to us regarding your concern on how your secured credit card was handled. Further to our investigation, we see that your credit card was closed and your funds securing your card was applied to pay the outstanding balance.
  
  The reason for the card closure was due to the following, which are stated in our **** Credit Card Agreement:
  
  1. Your payments for October 2024, November 2024 and December 2024 returned due to insufficient funds. Section 11. Default of the Agreement states that upon default, we may declare the entire balance unpaid immediately due and payable.
  2. On December 10, 2024 after your third consecutive return payment, we closed your card due to non-payment and delinquency status. This also is in line with Section 11. Default of the Agreement.
  
  On December 12, you reached out to the credit union due to the closure of the card wherein you were advised that closed cards cannot be re-opened. If you would like to re-establish a credit card relationship with us, please feel free to re-apply at your convenience.
  
  If you have further questions, please contact me at ************.
  
  Sincerely,
  ****** *****
  
  ****** *****
  Member Solutions Manager
  

  
  

• Initial Complaint

  Date:01/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two weeks ago I went to verity to talk about refinancing my car. Cool. They looked me up and said no problem. They told me to open an account and apply. I did exaxtly what they said. I was denied the loan and have sent multiple messages and have gotten no response. Shame on you verity!!!

  Business Response

  Date: 02/02/2024

  Attached is the response to this complaint that has been mailed to the member.

   

  Customer Answer

  Date: 02/02/2024

   
  Complaint: 21164391
  
  I am rejecting this response because:this is NOT okay! I was told I would be approved. they looked it up before I applied. I will follow up with a lawyer
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:12/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of Verity Credit Union for many decades, ********************* manages *** ********** who persuaded me to use my regular *** account into *** ********** (CUSO ****************** L.P. also called Verity Pershing LLC), after I did it, I immediately regret because he did not clearly state that besides commission fee he deducted from my account, there is other fees. I am elderly who dislikes risk ********** that does not make me rich anyway, plus I am tired of paying maintenance fees or sale fees or hidden fees. When I started to ask ********************* to sale my *** ********** then deposit it back to regular *** account, this did not happen, there after I asked to sale twice, still did not happen. The last time I went to the ********* branch at ******************************************************* asked to sale again, a Verity employee called ********************* and talked a long time and came up with a weird employees signature after I signed a paper, I asked that employee Is that a signature?, he did not answer. But my ********** account is still there. Verity robbed my right to sale; thus, I am being forced to pay maintenance fees ever since **** when this account was opened, if no maintenance fee sends to Verity, deduction would be from my ********** account, my right to control my own money is forced to give up. I want to reserve my rights to sale entire *** ********** plus reimburse me previous maintenance fees I was being forced to pay, then deposit it to regular *** account. I want my account roll over to a different financial institute near me.

  Business Response

  Date: 01/03/2024

  Hello,

  My apologies for the delayed response.  We are working on getting this complaint resolved and getting a response to the BBB.  *********** Services are managed by *************************** and due to this being a highly regulated industry, complaints must be reviewed and managed by the CUSO.  Once I have the completed response, we will ensure that the member (complainant) receives this in writing and will follow up with the BBB.

  Thank you for the follow up.

  *******************************

   

  Customer Answer

  Date: 01/05/2024

   
  Complaint: 20952692
  
  I am rejecting this response because: *************************** is part of Verity Credit Union. My IRA ********** is my money and IS my right to decide when I want to sale, my right need not go through any review whether I should sale or not. My money has been hijacked for so long and Verity is dragging the time now.
  
  Sincerely,
  
  Su-***************************

  Business Response

  Date: 01/16/2024

  ************************** has drafted a response to ********************** which is being mailed this week.  

  Dear **********************:
  
  Please accept this letter as ***********************, LPs (CUSO or Firm) response to the complaint you submitted to the Better Business Bureau. In your complaint,you alleged that your financial professional, *********************, did not disclose all the fees associated with your *** account and did not sell securities as requested. You requested to be reimbursed for *********** fees and to roll over your account to a different financial institution.
  
  The fees associated with your *** account were provided to you in the new account disclosures. You acknowledged by signing your *** Account Application paperwork on April 3, 2015 that: 1) you received a copy of the Pershing LLC Individual Retirement Custodial Account Plan and Disclosure Statement, 2) you understood the terms and conditions which apply to the Individual Retirement Account contained in the Pershing LLC Individual Retirement Custodial Account Plan and Disclosure Statement, and 3) you understood and agreed to the terms of the Customer Agreement. Copies of the Account Application and Pershing LLC Individual Retirement Custodial Account Plan and Disclosure Statement are attached for your reference. ************** stated that you had not brought to his attention your concerns about the fees associated with the account. Based on this information,the firm declines your request to reimburse the *** *********** fees.
  
  As of the date of this letter (1/2/24),your account holds mutual funds valued at $30,376.36. We await your or your new financial professionals submission of a change of broker dealer form to transfer your account. We regret your dissatisfaction with your account and service.

  Customer Answer

  Date: 01/22/2024

   
  Complaint: 20952692
  
  I am rejecting this response because: The whole truth is when ********************* persuaded me to use traditional *** to *** ************ told ********************* that I am too old to invest, he based on my required minimum distribution is small amount, rest of money can be continued invest. But I wanted to discontinue to pay fees by discontinuing invest, I also told him, I lost 2 court cases, traditional *** is protected by law, I was not sure about switching. ********************* told me that *** ********** is same category as traditional ***, so I signed ********** application and understood commission to be deducted, no mention of any other fees. After I singed ********** application, he gave me Disclosure Statement that no signature to be found, see (Appendix 2) showed cover page and last page, the hidden fees mentioned is on page 14 and 15 (Appendix 3). After my signature, my informed decision-making was robbed from me. Furthermore, *** ********** lose money as I reluctantly paid fees. I told ********************* that I must pay money to lose money, I wanted sale, but sale did not happen, his answer was I dont know why they did not sale.. I kept bug him to sale, he got so frustrated by pouring onto other employees in front of me, but fees continued.
  The pandemic followed as ********************* works at home. The last time I went to the Alderwood branch asked to sale again, a Verity employee called ********************* and talked excess of times, that employee asked me to sign a sale paper,then he signed a weird signature (Appendix 1). I asked that employee Is that a signature?, he avoided my question. Without a real signature is an entrapment for me to stuck with them for the purpose of continued fees.
  My mutual funds valued at $30,376.36 to change of broker dealer is another Verity entrapment because my traditional *** is still hold by Verity. As my complaint noted that *** ********** should be together with my traditional *** where was before, then roll over to a new institution.
  Verity owns *********************** and Member First, CUSOs unlawful act demonstrated above has entrapped me to stay invest for the fees, that is Veritys act. Therefore, my request for fees reimbursement is reasonable and should be reimbursed. At least, I did not ask for a civil paneity even it is most proper for Verity.
  
  
  Sincerely,
  
  Su-***************************

• Initial Complaint

  Date:12/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My husband ************************* referred me to Verity Credit Union through the referral program (attached). On 9/14/2023, I applied for a checking account using the referral link ************************************************** (attached). Qualifying deposits were made on 9/29/23, 10/13/23, 10/27/23, however the $100 bonuses have NOT been posted to our accounts. We have made numerous attempts in trying to resolve this matter with Verity Credit Union.Last phone call with representative ******* and supervisor on 11/21/23, we were told that bonuses will be posted and that they will personally follow up on this matter which has been escalated. We were told not to call Verity CU again, and to wait for their phone call. We never received a call back and there was no follow up.WE ARE ASKING VERITY CREDIT UNION TO HONOR THE CONTRACT AND TO POST THE $100 BONUSES TO OUR ACCOUNTS ASAP, AS ALL REQUIREMENTS FOR THIS PROMOTION HAVE BEEN MET.Thank you! ****** and *************************

  Customer Answer

  Date: 12/04/2023

  Please close this dispute, the matter has been resolved. Thank you very much for all your help.

• Initial Complaint

  Date:07/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They went in my account and took money out of my account and I call them ask them why they didn't give any answer and then told me I'm who I say I'm am .then they didn't apologize I I didn't give them Optimization to go in my account.

  Business Response

  Date: 07/26/2023

  In reviewing the account and loan history, we found that the member, ************************* used the automated phone payment scheduling system to schedule their loan payment.  Our review shows that the member scheduled three payments through this system for their loan. The member then deleted two of the scheduled payments, which left one payment that was deducted on July 7,2023. The additional payment that was made in July was actually scheduled through the same member use system in July of 2022 for this year.  It appears to be a simple error of duplicate payments being scheduled.  In our response to our member, we would suggest that if they have additional questions regarding these payments of next steps to ensure that this doesn't happen again, they should call our *********** at ************ between the hours of 8:00 am and 5:00 pm. 

   

• Initial Complaint

  Date:04/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Obtuve un crdito para comprar un vehculo (**** Explorer XLT 2019) en Noviembre del 2021 * el banco que me lo dio fue Verity Credit Unin.Al entregarme el vehculo la agencia requiri que el vehculo tuviera aseguranza con cobertura completa * as lo hice. Despus de dos meses la aseguranza en la compaa que tenia se renov * ellos colocaron una aseguranza en mi vehculo sin avisarme, diciendo que eso est escrito en el contrato, estipulando que si el vehculo no tuviera aseguranza ellos tendran que ponerle una por requerimiento del crdito. Desde entonces ellos estn cobrando los meses de Nov-2021 al Feb-2021, *o les envi copias de las plizas donde esta la cobertura de esos meses, pero ellos continan cobrando esas plizas vencidas con recargos de pagos de atraso cada mes. Esto a generado extra gasto para mi * un mal crdito para otras cosas en mi rcord. Deseo que BBB me a*udara a aclarar este caso * hacer un rembolso de todo lo que todo esto me a generado por *a un largo tiempo * que an me persigue. An que ellos me han hablando infinidad de veces no me aclaran **** * no resuelven **** a pesar de enviarles copias donde se ven los meses que ellos alegan.

  Business Response

  Date: 05/04/2023

  We are working on a response to this complaint and request more time.  As the original complaint was written in Spanish we did need to have it translated.  We have the translation and are now working on the response. 

• Initial Complaint

  Date:10/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a quote from ******************** on 8/25/2022. I signed the agreement on 8/25/2022 (This was a Thursday). Upon reviewing the details, I decided to exercise my right to cancel the agreement within three business days from the date of the transaction 8/25/2022. I emailed Solgen Solar on Sunday, 8/28/2022 and provided them with a Notice of Cancellation form that was included in the agreement paperwork.On Monday, 8/29/2022 the representative who set up my agreement ********************* sent me a text message at 9:36am stating: "Hi *******, I have received a notice of cancellation from you,is that correct?" I replied "Hi *****, Yes." He then replied: "Did something happen?" I replied:"Yes. *********************, the Solgen Solar representative called me and began to ask me clarifying questions. I told him I was not happy with the price or interest rate. I also told him I read the complaints on the Better Business Bureau website and I was concerned. He tried to talk me into moving forward with the agreement. I told him he could speak with my husband and I that evening over the phone. We spoke over the phone that evening, Monday 8/29/2022 and concluded that we wanted to move forward with the cancellation notice we emailed 8/28/2022.On Friday, October 7, 2022 I received a Credit Monitoring Alert that stated I have a new Installment Account on my credit report in the amount of $65,861.00 through Verity Credit Union. I am disgusted by the lack of professionalism. There is no reason why an Installment Account should have posted to my credit without my consent. This is illegal. I contacted Verity Credit Union and brought the situation to their attention. They stated they could not do anything unless a Notice of Cancellation was provided by SolGen Solar. I have filed disputes with all major credit bureaus and and filing a dispute with the Better Business Bureau to seek a resolution in this matter immediately.See the attached

  Business Response

  Date: 10/18/2022

  On or about August 24th, Verity received a loan package from ************ in anticipation for a loan funding in September. The loan was funded on the contract date of 9.22.22.
  On October 7th, after business hours, an email notification was sent from Solgen to Verity requesting that the loan be cancelled. We promptly did so on the next business day, October 11th,as Monday the 10th was a holiday. In addition to closing out the loan, we have deleted the account from your credit history. This will be reflected with the credit bureaus within three business days. Please refer to Control Number: ************* in the event it becomes necessary to follow up.
  While Verity acted in good faith when we funded your loan in late September, we were not made aware of the cancellation until October, as mentioned above. We would like to extend our apologies for any inconvenience that *** have been caused by this event.

• Initial Complaint

  Date:08/19/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Verity CU financed my solar panel loan via ************* It is meant to be a personal loan in my name. The loan closes in September 2021. Without my consent and without information. They went ahead to record a lien against my property, breaking the terms of our agreement. I have been paying back without any default. It is a lie, and fraudulent and a breach of contract. I need a redress as soon as possible

  Business Response

  Date: 09/02/2022

  In the response to the above customer complaint:
  On or about August 4, 2021, Verity Credit Union received a loan package from ************ through our indirect loan channel. As demonstrated by the attached Retail Installment Agreement, a secured loan was funded on behalf of ********************* on September 7, 2021.
  For your convenience, an excerpt from page 2 is highlighted below:
  "Collateral;Security Interest". If this Contract is for the purchase of goods, you have given us a security interest in or lien on the goods purchased with the Contract,as described on Page 1 (hereinafter Collateral). You understand that we may file a Uniform Commercial Code (UCC) financing statement as permitted by applicable law to perfect our security interest in the Collateral. You promise to pay us an amount equal to the financing statement filing fee, if any, shown in the Itemization of Amount Financed on Page 1. You agree that you will cooperate with us in doing anything necessary to help us perfect our security interest or maintain our security interest in the Collateral while you owe money under this Contract. Unless we give our prior express written consent, you will not allow any other liens, security interests or encumbrances to attach to the Collateral. Upon payment of all sums due under this Contract, we shall release our security interest in the Collateral. To the extent permitted by law, you agree to pay us any costs associated with releasing our security interest,including the cost of filing any termination statement.
  On August 19, 2022 ********** contacted our call center and asked that we release the lien that ********** claimed was falsely filed. In response, the loan processor provided ********** with the attached document containing the terms and condition of the loan.
  Please feel free to contact us should you have any further questions or concerns.

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Verity Credit Union has not reported to Trans Union since 2020 (pictures below) on other credit bureaus in the remarks it says "involuntary repossession" this was not a repossession as the car was totaled. ****** (from verity) said it would be charged off and send to collections which it was. There was no repossession involved. This needs to be reported correctly to the credit bureaus, as the car was totaled and NEVER taken away.

  Business Response

  Date: 07/29/2022

  Hello-

   

  After researching the complaint we did find that although the member's loan should be shown as a charged-off auto loan, the comment of "Involuntary Repossession" should not be included, as the vehicle was not found and therefore was not repossessed, and in the end the insurance company wrote it off as a complete loss.

  We have sent the attached letter to the member.

  Thank you,

   

  *******************************

  Risk Department Manager

  Customer Answer

  Date: 07/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 08/12/2022

   
  Complaint: 17607789
  
  I am rejecting this response because: Verity has not reported to the credit bureau trans union since August 31st 2020. This account was closed off and sent to collections, and it still shows open. I have attached a photo of my credit report.
  

  
  

  Sincerely,
  
  ***********************

  Business Response

  Date: 08/12/2022

  We have made the necessary corrections to the Credit Reporting of this loan.  This was confirmed with TransUnion and we expect that all reporting going forward will be correct and the loan should no longer appear as an open line.  With this final correction, we have closed this inquiry/complaint on our end. 
  
  *****************************

  Customer Answer

  Date: 08/12/2022

   
  Complaint: 17607789
  
  I am rejecting this response because: :transunion is still showing verity as an open account AND FAI. This needs to be fixed or taken off my credit report. I have disputed several times before this for the same reasons. I will attach a photo of my credit report showing I still have an open account with verity owing $4,998. I am aware it says in collections.
  
  Sincerely,
  
  ***********************