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Business Profile

Decorative Screens

Atmosfx Digital LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Decorative Screens.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In order to use this item as advertised it requires a tremendous amount of technical work. The specific instructions of which is not adequately outlined in the product packaging, on the company/ product website, or in any of the numerous I attempts I made with the request for more detailed instructions directly to the company support. This product has been falsely advertised as easy to setup and use. The company denied my request for return and refund because I opened the package. I will send back the product with all contents originally included. I expect a full refund.

  • Initial Complaint

    Date:11/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 23rd 2022, I purchased a Sprite ******************* Player through Atmosfx website, this device is malfunctioning, I contacted Atmosfx and they were not able to help on providing a solution but stated to contact ******** support, On Nov 15th I contacted that company by email I we didn't received a reply or acknowledgement of any type of action. I am disappointed to say the least. Atmosfx seems to be a support driven company, however, if you have issues with a device they sell on their website, it seems you are out of luck. This was time sensitive as we are schedule to open a ride that includes the use of this device. The device at it's present condition is worthless to us.

Atmosfx Digital LLC is NOT a BBB Accredited Business.

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