ComplaintsforYoogi's Closet Inc

• Initial Complaint

  07/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company is a scam. They make you do fake product reviews in the process they steal your money. I lost $360 today all of the money that I had and then they had the nerve to tell me I needed to upload another $1,200 to finish my orders right after I had just paid $360 to reload my account. After paying $360 it let me complete two more orders and then put me in the negative again. And they asked for another $1,200. INSANE!! They cleaned out my account left me completely broke and beyond stressed. I am a single mother and this is unacceptable. HOW CAN THEY GET AWAY WITH DOING THIS TO PEOPLE??? This is all a trick just to steal your money. BEWARE!! I have filed a complaint with BBB and cash app. Don't let them fool you and steal your money!!

  

  Business response

  07/22/2024

  Hello,

  The reviewer is not a customer of ours and is not reviewing our company. They appear to have been solicited by a fraudulent entity representing themselves as Yoogi's Closet.  

  Thank you,

   

  Client Services

  Yoogi's Closet

  Customer response

  07/25/2024

   
  Complaint: 22023285
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  10/21/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I sent my new bracelet ******* Co ( Quote # Y1480063 , tracking number 1Z8041AA0391820038 )which retail price is $24,400, Yoogis Closet quoted it at $11,000. It was so cheap, but based on my situation, I decided to sell it to them. But the nightmare has not yet begun. After I sent with their prepaid label it got stuck in transit for 10 days, they didn't even contact *** about the package, I contacted myself and asked why it was stuck, they said YOOGIS CLOSET should start investigating about lost package because they don't know where the package is located and I have no right to make a claim because the label is not mine! After I reported the problem to Yoogis Closet, they began an investigation and after 1 day they said that *** had damaged the package and Yogis Closet was not responsible for this ,but their policies says this-We offer free prepaid and insured Standard Ground shipping labels through *** for domestic orders. I called *** and said who will reimburse me for this loss, they again said that I have no right to claim it, they said that the package is insured and when Yoogis Closet files a claim, they will reimburse the cost of the item. I take all of this to Yoogis Closet and after trying so many times they agreed to file a claim and told me that in 3-4 business days *** will refund my money. But 1 hour passed and they emailed me that *** denied the claim and said there would be no refund. I don't know actually refunded *** to Yoogi's Closet or not , but I wasn't even offered a percentage of lose my expensive Item. I DID NOT RECEIVE EVEN 1 ***** FOR THE LOST AMOUNT OF $24.400.

  

  Business response

  10/23/2023

  Hello,

  Before the client shipped their item to us using our label, we provided them with a disclaimer requesting that they ship the item to us using their own label due to the value of the item. We sent them a disclaimer stating that due to the high value of the item, we are not able to provide them with a prepaid label as we are not able to provide coverage for any losses that *** occur when shipping this item with our label. Please view the attachment of the disclaimer we provided to them. However, the client proceeded to ship the item to us, disregarding our disclaimer and, unfortunately, *** has deemed the package as damaged in transit. *** has proceeded with a damaged package claim and we have informed the client that we will issue them the claim payment we receive from ***. Please note that *** approves claims for around $100, and they do not cover the entire value of the item.

  Thank you,

  Treasure 

• Initial Complaint

  08/17/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Yoogis Closet has this buy back program of their expensive purses and the instructions on their website says that we just attach their pre paid shipping label and send it off via UPS.A customer can easily miss the detail that it is a prepaid label for domestic shipping in the US.Check their how to video in youtube:www.youtube.com/watch?v=wTqHsPCyU6Y I sent off my purse based on the quote Yoogis closet has given to me. They did not specify that the purse should be shipped from the US.

  

  Business response

  08/21/2023

  Hello, 

  We ask that our international clients please be responsible for the necessary postage to ship their items to our facilities in *******, **********. It is important to note that we are only able to accept shipments sent via local post and are unable to accept parcels shipped through *********** DHL, etc. Our clients can find further information on our international shipping and delivery policies and fees here, ***********************************************************.

  In order for our sellers to generate a prepaid *** shipping label, they must enter their address. If the the address is within the US, they will receive a *** shipping label. If the address entered is an international address, then the website will not generate a shipping label. Please see the attachment for the page that requires sellers to enter an address before a label generates. 

  Thank you,

  Treasure

  Customer response

  08/21/2023

   
  Complaint: 20485455
  
  I am rejecting this response because:

  Since it is my first time to return something out of a prepaid label and Yoogis ships to ****** and I have had several orders with them and didnt have a problem before I didnt think that the prepaid label was only intended for US shipments. I watched the instructions of consigning and selling in your ******* link. There is no explicit warning for clients outsidw US not to use that label!!!! It is such a poor excuse to blame it on the consumer and not even offer any reimbursement and worse you did offwr it and then withdrew it after! Your business ethics wont let you go far at all.

  I have saved what instructions you have for selling and if this changes then I guess it will help others in the future but for me I lost almost a thousand us dollars.
  
  
  

  

  Business response

  08/23/2023

  Hello,

  We are sorry to hear that you have rejected our response. In regards to our international shipping policy, while we certainly due ship to destinations outside the US, we do not provide free prepaid labels for international shipments. Please note, our website will not generate a prepaid *** shipping label for an international address. Please refer to on our Shipping and Delivery page here, ***********************************************************. Due to this policy, any shipping expenses or losses to international shipments have always fallen under the responsibility of the seller/client. 

  We completely understand your frustration with our correspondences. Unfortunately, this shipment was denied by our claims team because it was an international shipment mistakenly shipped by the seller with a prepaid *** label and is not covered by our policy and we cannot be liable for any loss as international shipments should not be shipped with a prepaid *** shipping label. We ask that all of our international sellers, enter their correct address when generating a label from us as this will prevent them from receiving a prepaid *** shipping label from us. 

  Thank you,

  Treasure

   

  Customer response

  08/23/2023

   
  Complaint: 20485455
  
  I am rejecting this response because:

  I need clarification on this statement: "Unfortunately, this shipment was denied by our claims team because it was an international shipment mistakenly shipped by the seller with a prepaid *** label and is not covered by our policy and we cannot be liable for any loss as international shipments should not be shipped with a prepaid *** shipping label."

  Was the shipment actually received and rejected after because of the label?

   

  

  Business response

  08/24/2023

  Hello,

   

  To clarify, the shipment was not received. The sellers claim was denied by our team because they used a *** shipping label to ship and international package although we do not provide prepaid labels for international shipments therefore we cannot be liable for any losses that the seller has incurred. 

   

  Thank you,

  Treasure

  Customer response

  08/24/2023

   
  Complaint: 20485455
  
  I am rejecting this response because:

  Poor customer service. I was willing to submit the claim to *** myself but even the account number of the prepaid label that *** was asking to complete my claim was not provided.
   

• Initial Complaint

  04/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased a Chanel belt for $687.73, which was described in like new condition and no damage was mentioned in the listing. Yoogis closet attached their security tag which scratched the belt buckle when I tried it on and stored the belt. I sent yoogis closet pictures of the damage, per their request. Consequently, Yoogis closet sent me and email indicating that they refunded me $45.00, however they never refunded any money to me. They asked me to send the belt back for a full refund however I already paid to have the belt altered to fit me so this is not an option. Im requesting a $300 refund so that the belt can be fixed.

  

  Business response

  04/18/2023

  Hi ****,

  Thank you for your feedback. We are sorry to hear that you were not satisfied with your recent communications with our team. Our ****** Services team tried to work with you to come to a reasonable resolution for both parties. You contacted us in March to report scratches on a belt you purchased last September. Although you contacted us outside of our 30-Day Return Policy, our team was happy to provide you with a partial refund once photos of the minor scratches were provided. Since you were unsatisfied with the discount, we offered you a return with a full refund as a one-time courtesy. You then informed us that you had already taken the belt to be altered, so we were no longer able to accept the item back for return. In one of your most recent emails to us, you informed us that the scratches on the belt happened long after the 30-Day Return Policy period, confirming that the item was delivered to you in the condition in which we described, without scratches. Yoogi's Closet cannot be liable for any wear or damage caused to an item after you have had it for 30 days or longer.

  Regarding the Chanel bag you mentioned, a return label was provided to you upon request and a full refund was issued to you once it was received. Our team inspected the item and found no cause for concern and are certain it is 100% authentic.

  If you have any other questions or concerns, our ****** Services team is available Monday - Friday from 8am-4pm PST by phone at ************, by email at ********************************* or by live chat.

   

  Thank you,

  ****** Services, Yoogi's Closet

  Customer response

  04/18/2023

   
  Complaint: 19948156
  
  I am rejecting this response because it does not address my requested resolution. The scratches were caused by the security tag that they attached. The belt was never even worn by be so there is no wear from me only damage from the tag that you attached. Further the damage occurred before the 30 days. It continued to be scratched by the security tag after the 30 days. So what they wrote in their response is simply untrue. 
  
  

  

  Business response

  04/21/2023

  Yoogi's Closet will not be issuing a $300 refund to this client. The client contacted us 5 months after receiving their purchase to report wear. Per our return policy (*********************************************), it is the buyer's responsibility to contact us within 30 days of receiving their item to report any undisclosed wear or request a return. Although they contacted us outside of our return policy, we opted to give the client a $45 refund for the very minor scratches they contacted us about. Due to the amount of time that has now passed since the original date of the transaction, our payment processor did not allow us to issue a refund back to their original method of payment. The client was informed of this and provided us with her payable name and address so we can issue the $45 refund via company check.

  Customer response

  04/24/2023

   
  Complaint: 19948156
  
  I am rejecting this response because:
  
  Sincerely,
  
  ************;

  Customer response

  04/25/2023

   

  I am rejecting their response because:  Yuckies closet's response is not acceptable as it did not resolve the issue.  The scratches to the belt were caused by the security tag that the Yoogis Closet attached directly to it.  The scratches were not due to "wear" as they stated in their response. I never wore the belt. The price of the belt was over $650.00 and the scratches are not "very minor" as they stated.  The condition of the belt was said to be like new. Yoogis closet also said that they issued a $45 refund to my credit card which was never done. Upon contacting them about the $45 refund that they said that was issued to my credit card, they finally admitted that the credit was never issued because the transaction was too old to refund.  My credit card company confirmed that the credit could have been refunded to my card.  Yoogis closet then said that they were sending a check for $45.00, but I never received the check either. 

  Also, the $300 that I requested was to have the belt buckle re-plated.  Even if they refunded $45.00 like they said that they did, it would not cover the cost to re-plate the belt buckle.  Therefore, their response is rejected.

• Initial Complaint

  12/29/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Dear *****/Sir,Please allow me to introduce myself my name is *******************, and thus far I have attempted twice to place an order on Yoogis Closet.My first order was placed as a guest on November 30, 2022 at 3:49 PM, after registering to their mailing list, and emailing a customer service agent for the $75 off code. Because my purchase was less than $500, I did not think it constructive to create an account at that time.The next day after placing the order, I received a message, stating that the order cannot be honored because (allegedly) my credit card was not issued by a US bank. In speaking at a later time with Treasure, the website's customer service representative, it is my understanding that their payment processor made that determination. As a matter of fact, my card was issued in the **, by a ** entity Netspend, headquartered in ******, *****, which in turn is owned by Global Payments, an S&P 500 company headquartered in *******, *******. Both are FDIC insured entities.After verifying the information they sent in response to my order and finding out its blatant inaccuracy, I considered it futile to try to convince them otherwise. I chose however to give them another chance, although the reviews left online were not encouraging. I therefore created an account on Monday, December 5th, and proceeded to place an order with a different US-issued card, and for a higher amount this time, $515 in total. I considered everyone can make a mistake.Two hours after placing the order, and then again before the end of business, I thought it necessary to verify over the phone whether the order had indeed gone through. I connected with Treasure, who indicated that the second order had not gone through either, because either the email address connected to the account wasnt linked to the card (what does this reason even mean??), or because I was an unknown customer, the main issue remaining unclear to me to this moment how can a first-time customer be known if that is the first time they are ordering to begin with??At this point, while keeping in mind the host of negative reviews, I am seriously questioning the companys interest in doing business, any business, as it seems both buyers and sellers dont stand a chance to do honest, transparent transactions with Yoogi's Closet, courtesy of the third party verification, whatever the latter represents considering their bogus reasons.It might sound ridiculous, but at this point both, Yoogis and their customers would be better served by the company's rating being downgraded and the company going completely out of business.Regardless, I look forward to your decision soon.*********,*************************

  

  Business response

  01/05/2023

  Hi *******,
  
  
  Thank you for contacting us here at Yoogi's Closet.
  
  
  Due to the nature of our business, all of our credit card orders are reviewed by a third-party fraud screening team for risk. After requesting that your orders be reviewed again, your order was declined and flagged as a high risk transaction. For this reason, we are unable to process your order and are unable to override this decision. We apologize for any disappointment this may cause. Please note that in our most recent email to you, we provided you with alternative and more secure payment options for you to make a purchase.

   

  Thank you,

  Yoogi's Closet

• Initial Complaint

  12/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Order # ********* - Complete Order placed on 04/08/2017 Company advertising 100% Authenticate or Money back guarantee I noticed after pulling my handbag out to use again as I have many to switch out from that it was peeling and the monogramming was painted with on It kept well as I take great care of them and use them rarely so just now seeing these obvious signs of being sold a fake handbag

  

  Business response

  12/27/2022

  Hello ******, Thank you for your feedback. We apologize that you had a negative experience with us recently. When you first contacted us about your purchase, you wished to return the item due to authenticity concerns, for which we provided you a prepaid return shipping label. Upon receiving your return and reviewing the communication documents you enclosed, we found that the item was declined for purchase by another company because they believe the item was repainted, not because the item was counterfeit. Their response specifically stated that the item is authentic, but does not meet their condition standards. When the item was sold to you, it was listed in Like New condition with only minor signs of wear. If an item has been repainted, this would be noted in our condition description. Our Authenticity Promise is a lifetime guarantee that promises authenticity of an item or your money back. As the item you purchased is an authentic item, we could not offer you a refund for an item purchased 6 years ago. However, when the item was shipped back to you, we understand that it was shipped to the incorrect address and sincerely apologize for this error. For this reason, we have issued you a full refund via company check, per our communication with you. If you have any other questions or concerns, our ****** Services team is happy to assist you. We are available Monday - Friday from 8am-4pm PST by phone at ************, by email at ********************************* or by live chat. Thank you, ****** Services, Yoogi's Closet

  Customer response

  12/28/2022

   
  Complaint: 18610201
  
  I am rejecting this response because:The attached documents are not addressed to me nor  do they pertain to my claim, I have not returned my handbag nor have I received any form of refund from this company. 
  
  Sincerely,
  
  *********************************

  Customer response

  01/11/2023

  12/19/2022 email is attached 

  

  Business response

  01/24/2023

  We apologize as we originally provided our response to the incorrect message. We can confirm that your item has been delivered to us and has been given to our lead authenticator for review. We will contact you via the email thread we have maintained with you regarding our determination of the item's authenticity.

  Customer response

  01/30/2023

   
  Complaint: 18610201
  
  I am rejecting this response because:I have not received my item back
  
  Sincerely,
  
  *********************************

  

  Business response

  02/22/2023

  The item was returned to the client with tracking number 1Z8041AA0396590055. According to tracking information, this item was delivered on 2/6/23.

   

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