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Business Profile

Ecommerce

ICF Technology Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a subscription on a website and have canceled the membership and I keep getting random charges for $3 and $19.95... they won't stop trying to charge me so I had to start keeping my card locked

    Business Response

    Date: 02/28/2024

    Hello,

    We have refunded the $4.95 charge and permanently closed the membership.

    Please allow 3-5 business days for the funds to post on your financial account.

    Thank you for reaching out to us.

  • Initial Complaint

    Date:01/31/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am disputing 29 charges of $34.95USD and losses totalling $1308.19 CAD on my credit card dating back to May 7th, 2021. Charges made without my knowledge, without me voluntarily signing up for or accessing the service. Bang.com was charging me through the billing service of ECHST.NET, a carefully inconspicuous looking charge on my credit card. The extenuating circumstances that didnt allow me to resolve this within a year is that this was happening without my knowledge, until being discovered on Jan 15th 2024. This charge has gone undetected on my **** bill because of its similarity to other legitimate charges on my bill, such as my ********************* ECHELON. I signed up in May of 2021 for trial of a website called Deeper.com. I was charged for one month after the trial, I then cancelled the service. Unbeknownst to me, at the time of signing up for that trial, they also signed up for a subscription for bang.com. And because I never voluntarily signed up for it, I wasn't aware I needed to cancel that subscription too. As I remained unaware, the ECHST.NET charge from bang.com continued monthly from May of 2021, and went undetected until just this month, at which point I cancelled it. After I cancelled and investigated I learned there is always a checked box in the fine print on these sites, and unless you uncheck it, you get signed up for a second service you don't want, paying twice without being aware. It's how they make a lot of their money, and it's unethical. Out of 33 charges, I was able to get 1 month refunded from ECHST.NET, and 3 months refund from Bang.com, but I am looking for reimbursement of all funds lost from this site. I have never received any correspondence from Bang.com except a promotional email on May 30, 2022 offering me a deal on a subscription, even though at that time they were already charging me for a subscription without my knowing it. Total Charged: $1490.55 CAD - Total Refunded to date $182.36 CAD Thank you ***************

    Customer Answer

    Date: 02/02/2024

    Hello,

    Thank you for bringing this to my attention. I gave this address because it is on the bottom of the website bang.com. 

    It turns out that this addrtess is for their billing company ****************, which also goes by ECHST.NET. both seem to be offshoots of a company called SCTR, which is that ******* address I gave you. When I called **************** they referred me to call bang.com and when i spoke to bang.com they gave me the addrees for ICF technologies. The only other address they gave me was for SCTR *******************************************************************************. but I don't think that is helpful in this instance. 

    The email address for bang.com is ****************, but this whole system seems to be designed to make it very difficult to file a complaint. 

    This is as much information as I can gather at this point, will it be enough to proceed?

    Thank you

    ***

    Business Response

    Date: 02/19/2024

    Hello,
    We apologize for your poor experience and understand your concern.
    Unfortunately, we do not have the authority to refund anymore charges on this account.
    As of 2/19/24, your account includes 6 refunds of $34.95 USD each. Bringing the total refunded amount to $209.70 USD.
    Please understand ECHST.NET has made every effort to accommodate your situation.
    Thank you.

  • Initial Complaint

    Date:12/31/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/30 was charged **** on my debit card never authorized a charge want refund

    Business Response

    Date: 01/02/2024

    The signup under email address ******************************** has been permanently disabled and all information associate4d with the signup has been blacklisted to prevent further activity.

    The $2.00 transaction is not a charge, but an authorization which will automatically drop off, usually within 72 hours.

  • Initial Complaint

    Date:11/25/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unauthorized purchase

    Business Response

    Date: 12/06/2023

    Please provide the following information to allow us to locate the account:

    Full Name as it appears on the card:
    First six digits of the card charged:
    Last four digits of the card charged:
    Exact date(s) and amount(s) of charge(s):

    Thank you,

  • Initial Complaint

    Date:10/16/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company ECHST.NET has been charging my credit card multiple times a month starting November 28, 2021 through October 10,2023. The charges range as low as $47.00 CAD to $96.00 CAD coming to a total of around $2,500 CAD. No authorization was given for these charges, and I do not even know what to do to stop them. I don't even know who this company is or what services they provide. Contacting the website phone number 1-866-452-5108 ECHST.NET always results in a disconnect by hanging up.

    Business Response

    Date: 10/17/2023

    Multiple accounts have been located associated with the information (name, address, email) provided.

    All accounts have been terminated and can no longer be accessed.

    As a good faith gesture, the last two $34.95 USD charges for Bang.com have been refunded.

    Refunds can take up to seven business days to post back to your card.

    Customer Answer

    Date: 10/17/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 20739072, and find that this resolution is satisfactory to me.




    Sincerely,



    *****

  • Initial Complaint

    Date:09/15/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2 months ago, I bought a trial subscription to one website and a month for another. I tried to cancel both before they renewed through their online portal, but no matter which combination of (entirely correct) criteria I entered, I would get an error message and it would ask me to try again, rinse and repeat several times over. I would then try several times with a different device, even different wifi networks, and would still get the same result. I gave up, and told myself I would bite the bullet and actually call customer service in the morning. Morning comes around, I forget, a month goes by, I get charged for both again. Naturally, this was unexpected and upsetting, so once again, I go to their website to try and cancel those subscriptions via their website subscription look-up service, only to encounter the same exact error message from the month before. Repeat the same process of trial-and-error across criteria combination, multiple devices, and multiple different internet connections. At this point, this has been a bug that persisted for over 2 months, and should be relatively easy to fix. While I only have my personal experience to rely on, other billing websites similar to echst.net have working online portals using the same criteria combination format, and all have worked splendidly, except for this one. I believe this website/order lookup was made flawed/glitchy by design, in order to provide the illusion that customer the customer has the option to cancel their private subscriptions without having to deal with the embarrassment of interacting with a person, only to then force their hand into making an awkward phone call, to a customer service line that *** or *** not be open at the time. This is a predatory practice.Furthermore, at the time of purchase, the website wouldnt let me access my account (see the attached transcript). I am certain this goes beyond bugs/coding errors.

    Business Response

    Date: 09/15/2023

    The account has been closed and the last charge refunded, as requested.

    Refunds can take up to 7 business days to post back to your card.

  • Initial Complaint

    Date:08/27/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a free account with a cam website. I was unaware that i would be signed up to an additional website called WildOnCam without my knowledge, this site has a subscription attached which charged me $29.95 a month for 5 months. I was then billed without my knowledge of said subscription until I caught the charges and questioned where they were coming from. I requested a refund, they have siad they can give me a refund for the most recent charge but will not refund the full amount. I've seen that this is a regular thing this company seems to do. Ive seen people back charged hundreds and thousands of dollars and recived full refunds for these amounts all through echst.net as the transaction company . I would like a full refund from the dates ranging from 08/11/32 to 04/6/23 I am seeking help from BBB to do this.

    Business Response

    Date: 08/30/2023

    All accounts located for this customer have been closed, blocked and fully refunded.

    Refunds can take up to 7 business days to process.

  • Initial Complaint

    Date:07/23/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being charged ***** for something that i did nkt authorize

    Business Response

    Date: 07/24/2023

    We are unable to locate an account based on the information provided.

    Please provide the following additional information to allow us to locate, cancel and refund the account:
    Name as it appears on the card:
    First six digits of the card:
    Last four digits of the card:
    Exact date(s) and amount(s) of charge(s):

    Thank you.

  • Initial Complaint

    Date:04/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have multiple charges from this company dating back to September 1st 2021 to as recent as April 6th 2023. The charges range as low as $2.00 to over $200. I never once authorized these charges and do not know how to even stop them. I contacted the website but seem to be disconnected every time.

    Business Response

    Date: 04/13/2023

    The charges are for your LiveHDCams.com account under email address *********************

    If you are disputing these charges, please confirm and we will close, block and refund the charges.

    Due to the high dollar value, the webmaster will most likely forward all account information to the authorities and request they investigate this matter as felony credit card fraud.

    Please let us know at your earliest convenience.

  • Initial Complaint

    Date:03/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been being charged by this site ***** per month since July of 2022. I reached out via chat in March 2023 when I noticed the charge on my bank statement. I requested to cancel and requested info on what the charge was for. I was told that it was a charge that was for a partner site that I never used nor consented to and they offered to refund me $58.00. I thought this was great until I went back to my bank statements and saw that I had been charged $134.55. I went back and via chat requested a refund of the full amount and was told they could only refund me for 3 months. I think I should be refunded the full amount if I did not consent to being charged nor use the service whatever it is.

    Business Response

    Date: 03/30/2023

    We contacted the webmaster and they approved the additional refunds.

    All charges have been refunded.  Refunds can take up to seven business days to post back to your card.


ICF Technology Inc is NOT a BBB Accredited Business.

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