ComplaintsforRad Power Bikes Inc.

• Initial Complaint

  07/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I own two Rad Bikes. One has been broken for nearly a month and I can't get any support from Rad. I have reached out multiple times with no response. The bike shop where I have the bike has reached out multiple times with no response. What can a consumer do to get assistance. They do not take phone calls. Their online support is always offline and they don't respond to emails. Very frustrating

  

  Business response

  07/26/2023

  To Whom It May ************************* ID: ********
  Order: 825582
  Customer: *******************
  
  We've responded to the customer's inquiry with the following ticket number: ******* and are awaiting their reply.
  
  A screenshot of our reply has been attached.
  
  Thank you!  

  Customer response

  08/09/2023

  They have responded to me and are sending a part.  However, the part has not been received and we still don't know whether it is going to work or not

• Initial Complaint

  07/18/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Radpowerbikes as zero cusomter support. So if you place an order and decide to cancel it you cannot. Then the order ships arrives and you have to pay to ship it back and 30% restocking fee.A company cannot run like this where customers have zero support for items they purchased.All reviews and online forums report that everyone has had the same experience. I bought a bike that was recalled and they still sent it to me and I got a flat tire and fell. This was a known issue that they ignored and I will seek legal counsel to see how I should move forward.Their company is a scam. Once they take your money you have zero recourse for refunds, service or help.

  

  Business response

  07/26/2023

  Hi!

  Thank you for writing in. We apologize for any frustrations that you have experienced and we extend our sincerest apologies for anything that was unclear or caused confusion. 
  
  Your RadWagon4 order 1126570 placed on June 22, 2023 would not have been part of the recall. Your bike already had the new tires, rim strips and tubes put on prior to shipment. 

  You also stated in your chat (Case# ************) that you filed a credit card dispute for the accessories and your credit card company removed the charge. So you now have the products, have not returned them and have been refunded by your bank by your own admission. 

  Please let us know what specific questions we can answer for you and if you would like return labels to return the accessories you have since you have been refunded in full. 

  Customer response

  07/26/2023

   
  Complaint: 20338747
  
  I am rejecting this response because: I would like to ship the items back to your company but refuse to pay to return them to you as I tried to cancel this order right away. Due to your companies lack of customer service team members you cannot answer phones or respond to emails in a reasonable time frame. 

  Please send me return labels so I can return your product to you. I refuse to pay to send them back due to your company not investing in customer service agents who can pick up the phone.

  
  Sincerely,
  
  *****************************

  

  Business response

  08/06/2023

  Hi! 

  Which items were you wishing to return and can you provide documentation of what items you stated your bank refunded you for? 

• Initial Complaint

  07/18/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On June 18,2023 I placed order ******* online. Based on the website description I thought I was placing an order for a bike that they would build they would have a variety of features that I had selected on the website. Immediately after clicking the buttons on the website I saw my order summary showing a bunch of piece parts rather than a completed bike. I have no assembly skills so there is no way I could put it together. The order was placed late at night so I waited till the next day to try to give them a call to get clarification. I tried calling over and over and tried using the chat feature on their website but nothing worked. It just kept saying to email so I tried emailing but got no response. I then tried canceling the order but it would not allow me to do that. I emailed several times asking for the order to be canceled but no response. I contacted my credit card company to let them know what was happening and then I see that on their website it appears that they canceled the order for the bike and refunds **** of the **** total. A few days later I see that they are starting to ship pieces of the bike to my house. I sent more emails asking them to stop. I finally get an email from the company about a week later saying that they were just getting to their email and could no longer cancel the order because it had started to ship and that I would have to return the items at my own expense and pay the restocking fee. It is now a month later and they are still shipping parts to my house. I have sent them emails begging them to stop. At this point it is just harassment. I went on the website today and now I see they reversed the previously refunded bike and are processing that for shipment. I am seriously in tears because they will not stop. The bike is huge and there is no way I can handle returning that by myself. I am alone with a disabled child. I just want them to cancel the order and stop shipping items to my house and leave me alone.

  

  Business response

  07/24/2023

  To Whom It May ************************* ID: ********
  Order: 1123642
  Customer: *********************
  
  We've responded to the customer's inquiry with the following ticket number: ******* and are awaiting their reply. At this time, we are unable to process any refunds as there is an open chargeback or payment dispute with this order. However, we have indicated our desire to resolve this amicably and have offered to schedule a ************ of the items the customer wishes to return. 
  
  A screenshot of our reply has been attached.
  
  Thank you!  

  Customer response

  07/24/2023

   
  Complaint: 20336968
  
  I am rejecting this response because: Absolutely none of the items were in transit when the order was cancelled. You shipped all of the items after I sent numerous emails telling you to stop. I had to contact my credit card company because you refused to respond. Your refusal to handle this properly has lead to all of these issues and you continue to send products to my house more than a month after the order was cancelled. You had numerous opportunities to resolve these issues and you refused to do so. Only now when I file a complaint do actually respond. Your response is full of lies. Hopefully this report will prevent others from being mistreated in the same way and they will take this a warning not to do business with your company!!!!

  
  Sincerely,
  
  *********************

• Initial Complaint

  07/17/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We have been in correspondence with Rad Power Bikes since 2/22/23. Case ID ******* Tracking ID #1 * bike ************ and Tracking ID #2 ************ On 2/22/23 My wife and I purchased the RadRover 6 plus Fat Tire High Step and the RadRover 6 plus Fat Tire Step-Thru along with a bundled accessory package deal. Originally, we were overcharged for the accessories but the next day Rad Bikes did thankfully refund us $419.16. The accessories, which all came separately in 4 small boxes from different locations, were successfully delivered to our address. However, our * bikes never made it to our home. We asked for a signature required upon delivery. They were never delivered to us. According to Rad Bikes both bikes were delivered on the following day 2/23/23 by ***** and were signed by an *********? No one lives at our home but my wife and I. We were not home at the supposed time of delivery. We attempted to file a complaint with ***** only to be told that we had to go through Rad Bikes. Which we did. We had made numerous phone calls, and emails to Rad Bikes. They said they had to open an investigation and that it would take a while. Later they concluded the bikes were delivered to our home. They then told us to file a police report and said that the bikes must have been stolen from our porch? We were advised by VPD not to file a police report as the * bikes were never in our possession. We tried to seek a refund from our credit card company but to no avail. The pictures that were sent by Rad Bikes confirming delivery were only the pictures of the accessories. Not the * bikes. We are now asking Rad Bikes to make good on our initial purchase of 2 *- bikes or a refund of $4200.10. We do find it interesting that both of the separate * bike boxes on the travel history, from Fed *x, shows a shipment exemption of Barcode label unreadable and replaced. In the end, we are hopeful that Rad Bikes will do the right thing. Looking forward to a resolution.

  

  Business response

  07/24/2023

  Hi! 

  Thank you for writing in. We have previously followed up with you in ticket 1783658 and had asked for police reports, but you did not provide those. We do not cover stolen packages as stated in our Terms of Purchase here in Section 4F: 

  **************************************************************************************************

  We then launched a ***** investigation and they have concluded their investigation with the hub and driver that delivered the bikes. They've closed the case and confirmed that the bikes were successfully delivered to the correct address.

  You then disputed the charge with your bank and they have concluded their investigation as well. 

  We will not be able to refund this purchase or send a replacement, we apologize. 

• Initial Complaint

  07/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We need prompt help processing a refund, in order to not have to pursue reversing charges on our **** card.We purchased a RadCity 5 ************* Commuter Bike on May 29. It gave an error 21 preventing operation from the start, but by powering off and back on again, we were able to operate it for a day or two. Then, the error 21 messages stopped going away when following the indicated troubleshooting steps, making the bike completely non-usable.We submitted a customer service ticket to Rad **********************, and were sent a replacement wiring harness and replacement controller.However, weve now taken the bike to two bike shops, and neither can fix the bike, because of multiple stripped bolts preventing the panels involved from being removed.We now have a bike that came to us not only as inoperable, but is also unrepairable on top of that. We have a limited amount of time before we need to pursue a charge back through **** and are looking for speedy cooperation in resolving this through an agreed refund and return.

  

  Business response

  07/26/2023

  To Whom It May ************************* ID: ********
  Order:  1110264
  Customer: ******/*******************;
  
  We've responded to the customer's inquiry with the following ticket number: *******. A return has been authorized, a return label has been provided to the customer, and we have arranged a refund to be processed upon successful receipt of the returned merchandise. 
  
  A screenshot of our reply has been attached.
  
  Thank you!  

• Initial Complaint

  07/17/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Good Afternoon,On Apr_8_2023, I wrote an email to your support email address requesting an update on when a recall repair for the faulty tires and liners on a Radwagon 4 would be replaced. Although I had filled out the recall form earlier, the customer service rep could not locate the info, so I filled it out again, and heard nothing. On May_9_2023, I followed up with another email, keeping the previous email in the chain, about the status of the recall replacement of the tires and liners, and received no reply. I followed up again on May_22_2023, heard nothing, and followed up on May_25. The entire email conversation was in the email chain. On Jun_7_2023, I received a reply indicating that parts restock was to take place on Jun_16_2023, but that date passed, and another month, with no follow-up.On Jul_17_2023, I sent an email, with the previous emails in the same chain, indicating my frustration, and requested one of the following options:1. Return my bike for a full refund.2. Escalate the request for replacement parts.3. Exchange the Radwagon 4 for one with the updated tires and liners.Note: The email has a reference of #********. We enjoy this bike, and would love to use it, but if it is unsafe to ride, we cannot, and are at the end of our rope attempting to find a resolution. Thanks for your time.

  

  Business response

  07/24/2023

  
  To Whom It May ************************* ID: ********
  Order: 627695
  Customer: **************************************
  
  We've responded to the customer's inquiry with the following ticket number: ******* and are awaiting their reply. We have escalated their repair kit order and will be sending it out as soon as we have sufficient inventory. 
  
  A screenshot of our reply has been attached.
  
  Thank you!  

• Initial Complaint

  07/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I whole heartedly regret purchasing my daughter's RR+ from RPB. I bought this 2K+ bike in April. Their website clearly stated you could add on the EXTEND (extra coverage, incl. accidental) up to 90 days after purchase date. I would not let her ride until I got the coverage. After spending over a month trying to get a hold of ANYONE at RPB via phone, email, text, retail store etc.- I received nothing but an auto reply email from support apologizing for the delay. I decided to reach out to EXTEND directly as RPB support & customer service is NON EXISTENT. Extend directed me to RPB support (which again does not exist). Over a month & countless emails, FINALLY a merchant success manager at Extend stepped in and made this right. She was outstanding & I was so grateful for her. She WAS NOT WITH RPB, she works for EXTEND. I purchased the 3 year plan for $359. We took delivery of the bike MAY 4th but it was not covered until JUNE 12th. For over a month, that bike sat unused in my garage. She rode the bike for less than a month before a very minor spill (July 1) that resulted in a flat tire. We inflated the ********* seemed to hold, so she took it out the next day. That day, in addition to the tire losing air again, the battery was not holding a charge. ******, yes -but thank goodness, I got the coverage, should be all good, right? No, not all good. Reached out to Extend and filed a claim which was approved July 6th. I was then told I had to deal with RPB support for the battery due to under the one year warranty thru them & the tire was on back order with no expected ETA. Hopeful things had improved with RPB support, I reached out regarding the ************* on the backordered tire. Nothing but the same auto-reply: "Thanks for reaching out to Rad Power Bikes! We are currently experiencing longer than normal wait times for support requests." So, the bike once again sits in the garage as the summer comes to an end. I so wish I had bought another brand.

  

  Business response

  07/24/2023

  To Whom It May ************************* ID: ********
  Order: 1092464
  Customer: *****************************
  
  We've responded to the customer's inquiry with the following ticket number: ******* and are awaiting their reply.
  
  A screenshot of our reply to the customer has been attached.
  
  Thank you!  

  Customer response

  08/03/2023

   
  Complaint: 20335061
  
  I am rejecting this response because:
  They state they are awaiting my response?  I responded with a lengthy explanation & proof why their response was not only unacceptable but fraud.  ************ needs to be held accountable.  I have attached a pdf of the email back & forth following this initial reply of theirs.

  Sincerely,
  
  *****************************

  

  Business response

  08/12/2023

  Dear *******, 
  
  We understand that you remain dissatisfied with our previous response and feel that we have not adequately addressed your concerns. It's important to emphasize that we are committed to assisting our customers to the best of our abilities, and we have provided detailed explanations to each of your questions and concerns.
  
  While we respect your right to hold a different opinion, it's crucial to clarify that our policies are designed to operate within legal bounds, and we take our responsibilities seriously. We do not make such decisions lightly, and they are based on careful consideration of industry standards and legal requirements.
  
  Regarding your allegation of fraud, we strongly disagree with this statement. We have a firm commitment to transparency and integrity in our business practices. 
  
  Our goal is to provide you with the best possible service, and we value your feedback. We want to ensure a productive and respectful conversation, and we're willing to reevaluate the points of contention. If there are specific aspects you believe have not been properly addressed, please let us know, and we will do our utmost to clarify and resolve those issues.
  
  We've addressed the confusion regarding the Extend warranty add-on, ensuring it's no longer available as a standalone purchase. We value your input and will review the provided feedback and screenshots to enhance accuracy. While we understand the discomfort regarding your daughter's age confirmation, it's essential for safety compliance, and we'll revisit our approach for a more secure process. We have clearly disclosed this requirement before payment, aiming to educate users responsibly. Safety is paramount, and we appreciate your understanding of our commitment to rider well-being.
  
  Regarding the replacement tires for your RadRunner Plus, they have been in stock for the past three months, contrary to any misinformation. The link provided in our previous email confirms their availability since Mid-April. 
  
  It is on the record that the issues with your bike resulted from an accident. As outlined in our warranty clause this cause of damage is excluded from warranty replacement eligibility. We've confirmed that accident protection is part of your Extend coverage, and you need to contact Extend for a claim, while our Customer Support handles manufacturing defects. We value your feedback and hope to continue in a productive and professional manner. If interested, we can create an invoice for a battery replacement and a new tire.
  
  Thank you for giving us the opportunity to improve, and we hope to find a resolution that meets your expectations.

  
  

• Initial Complaint

  07/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In November 2022, I bought an ebike from Rad Power Bikes and enjoyed using it until late May 2023 when the battery would not accept an additional charge. I sent an email to the company describing the problem on May 31, 2023 and have never heard back from them. On Friday, June 2, I took the bike to one of its ****************** Centers, *********** in **************, **. The mechanic there who assessed the problem -- Buck, who has 24 years experience as a bike mechanic -- determined that the battery was faulty and began a series of five email exchanges with the company seeking a replacement of the faulty battery under its one year warranty coverage. After six weeks, there has been no resolution to the problem. The company continues to send me promotional emails wanting to sell me their bikes but has not resolved the issue with my faulty battery. Quite clearly, they are only interested in selling bikes, not standing behind them, honoring their warranty coverage and resolving problems that emerge. I would appreciate your help in securing a battery replacement.

  

  Business response

  07/23/2023

  Hi! 

  Thank you so much for taking the time to write in to the Better Business Bureau, and for being a part of our Rad Power Bikes community!

  We apologize for the delays in getting through to our support team. We value your time and understand the frustration that *** have resulted from this, and we extend our sincerest apologies.
  
  We show that you got ahold of our support team and a new order 1121067 for a battery was made on June 15th, 2023 and has now been delivered. 

  Thank you so much for your patience and we are glad you are back riding! 

  Customer response

  07/24/2023

   
  Complaint: 20334282
  
  I am rejecting this response because: The battery shipped to me under the order placed on June 15 was one I paid for out of my own pocket and had nothing to do with your support team addressing my warranty issue. Since the bike mechanic at Epic Cycles warned me that Rad Power Bikes was extremely slow in responding to warranty issues, I decided to purchase another battery for $645.13 including sales tax so I could continue to enjoy my bike until the warranty claim was honored. That still has not happened. Please reimburse me $645.13 for the battery I purchased or send me another battery under the warranty coverage that I may keep as a back-up.
  
  Sincerely,
  
  ***********************

  

  Business response

  08/06/2023

  Hi!
  
  Thank you so much for taking the time to write in to the Better Business Bureau, and for being a part of our Rad Power Bikes community!
  
  We do not have any record of emails regarding needing a warranty replacement battery on your RadCity 5 Plus StepThru. In order to approve the reimbursement of the battery order you placed online, we will need to gather some photos and videos to approve. 
  

  Please respond within support ticket 1884304 with requested photos and videos so that we may review.

  Looking forward to hearing from you!

  Customer response

  08/18/2023

   
  Complaint: 20334282
  
  I am rejecting this response because: It has not yet resolved the issue and honored my warranty coverage. RAD Power Bikes' **************************** *********** in **************, ** -- has been exchanging emails with RAD's support group under Support Ticket ********* since early June but that still has not been resolved.  Under separate cover, a RAD support staff person -- **************** -- sent me an email requesting photos, videos and answers to specific questions substantiating the failure of my bicycle battery. Before I could respond, I had to get the battery back from Epic Cycles and was not able to do so until today because **** was not available to assist me and he was the only one who knew where the battery was. Having finally retrieved the battery today, I have responded directly to **************** with the photos, videos and answers to her questions. It is ridiculous that this has dragged on for two-and-a-half months and that RAD Power Bikes does not trust its own ************************* to determine whether the battery failed and the warranty coverage should be honored. I look forward to finally being reimbursed for the replacement battery I purchased out of my own pocket.
  
  Sincerely,
  
  ***********************

  Customer response

  08/28/2023

  I responded directly to **************** at Rad Power Bikes with the photos, videos and answers to her questions on August 18, 2023.

  

  Business response

  08/30/2023

  To Whom It May ************************* ID: ********
  Order: #*******
  Customer: ***********************
  
  This message is to confirm a refund in the amount of $705.13 has been processed to the payment method we have on file for ******************, on the following date: 08/20/23. It typically takes 3-5 business days for this transaction to be reflected in their account balance. If the customer needs a firmer date of remittance, we recommend contacting their financial institution for further details. 
  
  A refund receipt has been enclosed with our response. 
  
  Thank you!  

  Customer response

  09/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to file a complaint regarding the purchase of Rad City Plus step-thru made 7/11/22 Upon delivery it was unboxed and assembled. 8 days later a problem occured. I requested to return the bike as I didn't think a problem should be occuring after only 8 days. I was informed that I only had 7 days to request a return so not possible, but was told not to worry as bike was under warranty for 1 year. I took the bike to ***'s authorized repair dealer 8/10/22. The problem was the Alignment of the Derail Hanger. It was repaired as best as possible and I was informed by the repair shop that it could NOT be adjusted any further. If it happened again I would need a new derailer. On 11/19/22 New problem. Bike was taken to the authorized repair shop where new brakes, wiring harness, headlight and controller were all replaced.On 12/17/22 New problem occurred with the battery. A replacement had to be sent.On 6/20/22 New problem occurred. I called Rad, got a message that "Rad not accepting phone calls". I then emailed Rad requesting an order for a tail light and a new derailer. Reply received requesting photos to which I sent. *** then with replied with automated message " they would respond as soon as they could". I heard nothing. I sent several emails asking for an update as my 1 year warranty was to expire. I heard nothing. I have had trouble with this particular bike from day 1 of unboxing it. It is/was a "lemon" bike. A look back over the number of issues on my account with this particular bike is proof. I have followed all instructions to date and was awaiting further direction to fix the most recent problems when my warranty lapsed. This type of customer service is shameful!I should have had and still should have the option of returning and exchanging this bike for one that works properly. My bike has only 246 miles on it and is NOT rideable.I simply expect to have the use of the bike as it was paid for and intended to be used.

  

  Business response

  07/23/2023

  Hi!

  Thank you for taking the time to write in to the Better Business Bureau, and for being a part of our Rad Power Bikes community!

  We apologize for the delays in getting through to our support team. We value your time and understand the frustration that *** have resulted from this, and we extend our sincerest apologies.
  
  We would be happy to send you out a new derailleur and a taillight. We have followed up with you in ticket 1879549 to confirm a valid shipping address and get that sent out to you.

  Thank you for your patience! 

  Customer response

  07/27/2023

  I really feel like Rad should have paid for the repair not just sent the parts. The bike was under warranty for parts and labor.

  

  Business response

  08/12/2023

  Dear *****, 

  We appreciate your understanding and value your feedback regarding the recent part replacement for your bike. We understand your expectation that the labor costs should be covered under the warranty, and we'd like to provide further clarification on our warranty terms.

  At Rad Power Bikes, we take pride in offering comprehensive at-home guides to assist our riders with installing parts and performing basic maintenance on their bikes. Many of our customers find these guides helpful and are able to successfully complete installations themselves. Our goal is to empower our riders to become more familiar with the repair and maintenance of their bikes, fostering self-sufficiency and ensuring a rewarding ownership experience.

  In line with our warranty terms, we cover the replacement of parts, ensuring that any defective components are promptly replaced. However, we do not cover labor costs or adjustments under the warranty. This policy allows us to provide quality parts and support while keeping our bikes accessible to a wider range of riders.

  We truly value your loyalty as a Rad customer, and we understand that situations like this can be frustrating. We're here to support you throughout the process, and our customer support team is available to assist with any questions you may have while installing the replacement parts. Please rest assured that our team is committed to helping you achieve a successful installation.

  We genuinely encourage our customers to embrace self-service when it comes to minor repairs and maintenance tasks. We believe this approach not only empowers you but also helps build a stronger connection with your bike.

  Once again, thank you for choosing Rad Power Bikes, and we appreciate your understanding of our warranty terms. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help make your riding experience enjoyable.
  
  Thank you for being a Rad customer!  
  

• Initial Complaint

  07/14/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I'm March 2023 I ordered and received a new *** display panel order# *******. On 7/10/2023 that *** display panel went dark and no longer works. RAD has disconnected all their factory customer service lines they instead refer callers to a "live help desk" on their website. That help desk is worthless, I posed my question to the live help desk, 3 hours later they finally responded, their response was "we are now closed try again tomorrow." The *** display is under warranty, but I have no way of contacting Rad Power Bikes. I've purchased 3 bikes from RAD because of the stellar live US based customer service, I would never purchase another bike from them, and i was considering buying the new Rad 6. Stay away from Rad, there are better companies out there.

  

  Business response

  07/20/2023

  Dear *****, 
  
  We understand your frustration with the recent issue you experienced with the *** display panel you purchased from ** in March 2023. We apologize for any inconvenience you have faced due to the possible malfunction of the panel!
  
  Firstly, we would like to clarify that your bike is no longer covered under its original one year warranty, and typically, we do not extend warranty coverage to replacement parts. However, we do stand by our commitment to provide excellent customer support.
  
  On July 17, 2023, our Customer Support team issued a replacement *** display panel at no charge to you, as we value your satisfaction as a valued RAD Power Bikes customer. The replacement was issued under order number 1145701. 
  
  Regarding your difficulty in reaching our **************** team, we sincerely apologize for the inconvenience you experienced when trying to contact us through our live help desk. We understand that timely assistance is crucial when resolving issues, and we acknowledge that the response time fell short of our usual standards. We are taking steps to address this and improve our support channels to better serve our customers in the future.
  
  While it's true that we no longer offer direct phone support, we have shifted our focus to providing comprehensive assistance through our online live help desk, email, and other digital communication methods. We assure you that your feedback has been noted and will be taken into consideration as we strive to enhance our customer support processes.
  
  We deeply regret that this experience has led you to reconsider purchasing from us again. Please know that we genuinely value your patronage and are always here to assist you with any future inquiries or concerns. Our team is committed to restoring your trust in RAD Power Bikes, and we hope you would reconsider your decision.
  
  We take great pride in our products and strive to deliver the highest quality service to our customers. We are continuously working to improve and offer better experiences to all our customers.
  
  If you have any further questions or require additional assistance, please do not hesitate to contact us via email at ********************************** or through our live chat on our website.
  
  Once again, we apologize for any inconvenience caused and hope to have the opportunity to restore your confidence in our brand! 
  
  Thank you for being a Rad customer!  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩