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Business Profile

Event Ticket Sales

Brown Paper Tickets LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for Brown Paper Tickets LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Brown Paper Tickets LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 531 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received a check from this business for ticket money they collected. We were then notified it was not cashable due to insufficient funds. I have contacted the company four or five times in the hope we would be paid. As a small nonprofit, the $1785 is quite important to our association.I don't understand how this company can continue to do business when they have outstanding debt.Though i would like to have our organization paid, I just want this complaint on file.

    • Initial Complaint

      Date:07/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We used BPT (Brown Paper Tickets) to sell tickets online for our flea market event. They have never paid us the amount due for the sale of the tickets ($7680.00).We have made more than a dozen attempts to contact them without any response. Their phone number does not work and they do not reply to emails.

    • Initial Complaint

      Date:06/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 6 and 7, 2023, I held an event that was ticketed through Brown Paper Tickets: ***********'s Undina. Event page here: ************************************** Brown Paper Tickets states that payments arrive within 10 days (*************************************************************************************************************************************************************), but we have still not been paid, despite numerous emails.

    • Initial Complaint

      Date:06/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My organization produced a show in June of 2023 using BrownPaperTickets for ticket sales. We are now one year later and BrownPaperTickets has continued to hold the payment, totaling nearly $3k, hostage. They do not take calls and never respond to emails.

    • Initial Complaint

      Date:06/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Stroke **************** a 501(c)(3) nonprofit organization, used Brown Paper Tickets to sell registrations and sponsorships and collect donations for our charity event on October 15, 2023. We have yet to receive our payout of $3,650. I have contacted Brown Paper Tickets and Events.com (who acquired the company) numerous times without a response. They are fraudulently withholding donor funds intended for our charity.

    • Initial Complaint

      Date:05/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We produced a musical last summer ************ 2023) and are still owed a large some of ticket money from Brown Paper Tickets. There have been numerous inquiries made on our behalf and we keep getting told the money is coming with no resolution in sight. They owe us over 13K.

    • Initial Complaint

      Date:05/20/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Events.com has made multiple promises to pay owed balances incurred from its acquisition of BrownPaperTickets.com. To date, these promises have not been met.I am owed $1,560 which the now defunct BrownPaperTickets.com collected of MY rightful earnings. This sum was supposed to have been remitted to me by February 1, 2023. As of 18 months later, I have not seen a ***** of this.Events.com sent several emails promising to pay off the *** producers who were owed money, yet so far they have not done so. Why would a company make empty promises? Are they just as corrupt as BrownPaperTickets was? Events.com promised as a part of acquiring BrownPaperTickets to pay off the balances owed to producers. If Events.com does not concede this promise, I will have not choice but to do everything in my power as a producer in the music industry to expose their corrupt business practices.

    • Initial Complaint

      Date:05/17/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have two accounts that we are still waiting to receive funds from events in 2022: ************************* and ************************** We received an email on March 6 that the funds would be disbursed within 5-10 days but we have not seen anything yet. The banking information is all current and as I understood it we would receive the funds directly into our bank account. However even a mailed check should have arrived by now with that timeline. I believe all funds were supposed to be paid out by the end of March anyway under the new ownership of Brown Paper Tickets.The payouts were $3560 and $3720, totaling $7280 that is now extremely overdue. We did not submit a complaint within one year because they were bought by Events.com during that time and we hoped to still receive the payout per their court orders to pay out all owed funds.

    • Initial Complaint

      Date:05/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ************************* and I am the Director of La Zooz Dance in *************, **. We do a production every year and have used Brown Paper Tickets without any issue in 2016, 2017, 2018, 2019 and 2022. On June 11, 2023 we ran our program and acculumated $5830 worth of ticket sales, which they said they would mail a check to us or deposit funds into our account within 10 days. After a couple months, they informed us about a merger and that we should be patient with our funds. No longer answering their phones, I have reached out via email a dozen times, wrote emails threatening legal action, all to no avail. On March 6th, I received an email from them where they told me that my payment will be sent within ******************************************************************* the payment. Now we are nearing the year **** where my funds have still not been received and we need the liquidity to do the next production, as we do every year. I am hoping that involving BBB in the complaint will take it to the "next level" in their book and will release the funds that are due to me. My Member Number is #******* and the event in question is "Stepping it Up" on June 11th 2023, where sales were 371 seats. Thank you so much for your help.

    • Initial Complaint

      Date:03/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In the summer of 2023, I used Brown Paper Tickets to sell tickets for a summer musical. We closed on August 3, 2023 and still have not received any funds *********** beyond an e-mail from the new purchaser that we would be waiting another 5 months to get paid.It is now March, and I have not heard anything further.

    Brown Paper Tickets LLC is NOT a BBB Accredited Business.

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