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Business Profile

Furniture Builders

The Rocking Chair Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Builders.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered rocking chair cushions from the Rocking Chair Company on May 2, 2024. The cushions arrived but it was not the fabric I had ordered and what I received was not acceptable or usable for the intended purpose. The company website states that returns are possible within 30 days by contacting customer service at ************. I have left numerous messages and also sent emails through the contact site and have had no response at all. I will be contacting my credit card company to see if the charge can be reversed.

  • Initial Complaint

    Date:01/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order with their website on 12/9/2023 and my credit card was charged on 12/11/2023, at time I placed my order they stated the order should take 1-2 weeks. The only contact from them was that my order was received. I have attached the only information I received. I have tried numerous times to call to speak to someone regarding the status of my order, but was never able to be connected to anyone. The automated response was that no one was available and I should try again. I then tried the contact form on their website in the Contact Us section requesting a status update with no response. On January 2nd I called and was transferred to someone's voice mail, I left a message with my order information and my phone number and still not heard back.

  • Initial Complaint

    Date:08/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 3, 2023, I purchased a ***** Seating Companys Cottage Rocker ******** Hickory for $259.00. Their website stated it would take 4-6 weeks to ship. After 5 weeks It stated the order was complete end of 6th week still no shipping information, I emailed and ********************* emailed stating he would check into it, After a week I emailed him again, and the same response, and after another week same thing. He will not tell me when it will ship. A true business would at least respond with a shipping date but no idea why he refuses to send out the rocking chair.

  • Initial Complaint

    Date:07/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a '5 Farm Road Rocking chair' from 'The rocking chair company', ********************* owner on April 29 2023. I was told it would take 4 to 6 weeks, I paid by credit card $469.99. The only communication I have been able to get was an email saying the order was received. I have sent numerous emails, & even tried calling the number given, but have never been able to get a reply for any of them. It has now been about 12 weeks & still not able to get contact with this company. My order number is *********, I either want the item I ordered, or a full refund. I will be contacting my credit card company to see if I can get any satisfaction. I can supply the email, & an email from BOA that the money was paid if required.

  • Initial Complaint

    Date:07/13/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date I ordered cushions: June 1, 2023 Order number ********* After not hearing anything about my order, I received an email saying that the color/style was no longer available. On July 2, 2023 I reordered a color I was told was available.I have called several times since then and only got a voice mail box which I provided a message asking for the new order number and when I could expect delivery.I have not received any message back from this company but they did charge my ***'s Club master card for $119.98 on June 21, 2023. I sent BBB a copy of that charge.

    Customer Answer

    Date: 07/18/2023

    The Rocking Chair Company delivered the item I ordered. Therefore this complaint is resolved.

    ***********************************

  • Initial Complaint

    Date:08/30/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a set of rocking chair cushions from the Rocking Chair Company on May 10,2022. I ordered them online. I used my credit card to pay for them. The website stated they would ship in 2-4 weeks which was fine but now it is almost September and I have not heard a thing or received my purchase.The order # is *********. When my receipt was emailed to me it showed windows and doors instead of the rocking chair company but it had the rocking chair company email address so I didnt think anything of it.The price was 176.96.I tried sending them a message after the 4 weeks were up and never got a response back. I really want those cushions. Hope you can help. Here is the website URL https://www.therockingchaircompany.com/cushions/striped-fabric-rocking-chair-cushions/deluxe-rocking-chair-cushion-set-striped-fabrics.html Below is my order it still shows processing on the website.About This Order: Order Information Order Date: May 10, 2022 SHIPPING ADDRESS ***************************** **************************************************************************************** T: ********** SHIPPING METHOD Free Shipping - Free BILLING ADDRESS ***************************** **************************************************************************************** T: ********** PAYMENT METHOD Credit Card Using Secure PayPal Payments Pro. ************************ MasterCard and Discover)Credit Card Type:MasterCard Credit Card Number:xxxx-0539 Payer Email:******************** ITEMS ORDERED Product NameSkuPriceQtySubtotal Deluxe Rocking Chair Cushion Set - Striped Fabrics Choose Size 2 x Jumbo (18" x 18" Seat - 18" x 28" Backrest) - $19.9 ...Piping 2 x Do NOT Include Piping Choose **************** Stripe (0438)RF-STRIPE-Chocolate Stripe (0438)$89.98 Ordered: 2 $179.96 Subtotal$179.96 ************************ Grand Total$179.96 Back to My Orders

    Business Response

    Date: 09/22/2022

    I have responded to this customer.  I had sent several emails saying the fabric that she chose had been discontinued but I don't think she received them.

     

    She has responded now and will get order processed.  Important note:  No money ever left her account.  If a fabric is on backorder we do not process the transaction.

     

    Thanks

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