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Business Profile

Furniture Stores

Kardiel

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Kardiel's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kardiel has 2 locations, listed below.

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    • Kardiel

      2021 S 208th St Seattle, WA 98198

    • Kardiel

      Lacey, WA 98516

    Customer Complaints Summary

    • 19 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/04/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a media cabinet from Kardiel on April 30, 2024. Starting in August 2024, I was repeatedly informed of delays in the delivery of the media cabinet due to manufacturing delays. As of January 2025, Kardiel canceled my order and stated that they would be sending a refund within ***** days. I have not received a refund, or provided updates on when the refund would be sent.

    • Initial Complaint

      Date:02/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a couch from this company on December 13th, 2024. When inquiring about pick up instructions, I was informed they were moving warehouses and was forced to pay for expedited shipping that day as I was out of state and could not pick up the couch. I have purchased furniture from this company before, so this did not raise immediate flags for me.After paying an additional $300 for shipping I was told I'd get a tracking number for delivery in the next two days and keep an eye out for it. I have since left a dozen email, a dozen voicemails and even tried DM's on their social media. No one answers the phone, always straight to voicemail. None of my emails or calls have been returned. I have been trying for over a month to settle this. It appears to be a scam, where they managed to squeeze me for extra money just before closing up shop and never delivering the product I paid for.

    • Initial Complaint

      Date:02/17/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12th Jan 2025 ordered Izzah 78 fabric sofa.Was asked to provide details regarding shipping, did so and received confirmation on phone that Id receive and email to organise ************** never arrived so I began contacting via multiple emails and phone calls (phone was never answered) initially asking for an update on delivery, then once I realised this wasnt going anywhere, a ********* response to emails later, I logged in to the website and could see the order was cancelled on 29th January.Have since not received a refund or any communication to that effect

    • Initial Complaint

      Date:02/12/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We placed an order for the Structure 82" Credenza, Walnut in March 2024. Our order ID is #******. After numerous calls and complaints for months, we were finally told they actually are no longer carrying this item. In January Kardiel told us we would get a refund via check in ***** business days and this never happened. We have left messages and sent emails, with no response. The company took $2,009.40 nearly one year ago. This is unacceptable.

    • Initial Complaint

      Date:02/12/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased some sectional sofas which had a 4 month waiting time. After 4 months I received an email saying this product was no longer available. So I canceled my order and asked for a refund. Its been almost 2 months. Ive emailed them and called them. Theyve ghosted me and give me the run around.

    • Initial Complaint

      Date:02/11/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a cabinet 2/24, was charged for it and still have not received. Original cabinet is no longer available, made a decision to receive another. **************** received the cabinet and was scheduled to deliver 2/14/25 but then was told by Kardiel not to deliver. I have sent several emails and left messages for over a week with no response. The website shows 4 cabinets are still available. Today I sent a dispute of the charge to my credit card company.

    • Initial Complaint

      Date:02/07/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a sofa from Kardiel. All was fine until delivery. I paid for white glove, I think it was somewhere around $500. The delivery truck arrived and the driver insisted the steps too slick. They were not, just wet. So my two painters who happened to be here brought the piece up to our front door; at that point the delivery gentleman refused to come in and put the piece together so I have hired someone to do it. It is together now. I would like my money back from them, but Kardiel has been unresponsive.

    • Initial Complaint

      Date:02/07/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Do not buy anything from them. It is a shandy and scam business. They keep moving the delivery date until you end up cancelling so they can charge you a cancellation fee for something they dont have and never delivered.

      Customer Answer

      Date: 02/27/2025

      ***** *******

    • Initial Complaint

      Date:01/30/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 7 pieces of furniture from Kardiel on 12/16/2024 paying a total of $3,989.50.The promised delivery date was to be 01/30/2025.Having waited six weeks and hiring a contractor to remodel a room so one of the pieces would fit,I am informed by e-nail on 01/29/2025 that the two main furniture pieces are no longer available and so they cancelled my entire order.I would think they knew before my delivery date that these items were no longer being made and could have informed me much sooner instead of waiting until the last possible moment to do so.Of course if it were the other way around and I had cancelled , I would have incurred charges of 10 to 30% of the total. I feel they owe me a cancellation fee, maybe it could offset some of the expenses I've incurred.I cannot believe their website is still showing so many items that they no longer have.

    • Initial Complaint

      Date:08/31/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased 4 sofas, 3 storage side boards, 1 coffee table from merchant. Paid $1800 for white glove delivery to my office address, ***************************************************. I own the office building, and all staff at the building know who I am.The delivery service, FragilePAK, states that they called my cell phone prior to delivery and received voice mail. They then proceeded to the building, but did not go inside to talk to the front desk, which would have directed the delivery appropriately, and did not use the intercom on the load dock gate to work with our loading dock attendant to unload the packages. Instead they simply sent photos of the outside of the building, said it was a large building, and left. We receive all the time deliveries at this building, in high volume. So this would not have been unusual at all.Merchant is now asking for an additional $500 for "re-delivery" saying it was my fault the delivery did not occur. This is absurd as I have plenty of staff at the building that was ready, willing and able to receive delivery as scheduled. Basically, in my view, this was the delivery service not wanting to do they job and attempting to extort an additional $500 from **** told the merchant I was unwilling to pay the additional $500 for re-delivery as this was clearly an error of the delivery service and not my issue. Merchant refused to waive the fee. I said then they will need to refund my money if they are unwilling to deliver as agreed. Merchant then stated there would be a 30% restocking fee. This is obviously incorrect, because it is the merchant failing to deliver the goods, not me returning the goods.I either want my goods for the amount paid or a refund in full.

    Kardiel is NOT a BBB Accredited Business.

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