11 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Brooke D
1 star08/13/2024
Awful company. Awful customer service. I posted an honest review of a botched tummy tuck. Doctor showed up to perform major surgery on a couple hours of sleep and likely still drunk. He did NOT perform muscle repair, screwed up my belly button, and had me under for 5-6 hours. I had a revision done by another physician who told me there was no evidence inside of any muscle repair. I was furious! I posted a review and RealSelf denied it saying it didnt follow their guidelines. How about looking at receipts and proof and just posting the **** review so others dont get hurt by this negligent doctor???????? Horrible! Shame on RealSelf.
RealSelf, Inc Response
08/14/2024
Hello ******,
Like most review sites, RealSelf has a Code of Conduct. Our guidelines apply to everyone and help keep our community respectful and safe from threats and bullying. We asked you to remove an instance of name-calling from your review. Youre still welcome to do that and then your review will be posted. Please contact our support team at ************************************ if you need any help.
Review from George B
5 stars07/30/2024
I've posted a review so far and also questions. It was a Godsend for researching and picking a doctor. Doctors were honest about my options and not afraid to say no sometimes. I'm thankful for their support and honesty so I didn't waste money on ***** worries.Review from Christian B
1 star05/26/2024
This site is a complete fraud. I use the site to research doctors on a septal perforation in my area. I found a doctor that said he specializes in septal perforations and the doctor said he could fix my perforation, no problem. I woke up from surgery with my head sliced open just behind the hairline with a 7 inch incision. He had drilled through my sinuses to procure cartilage from the back of my septum, and then cut out my entire septal nasal structure. The doctor ***** know how to rebuild my nose after that and close me with basically an empty nose, so no cartilage. This all for a 4 x 5 mm septal perforation, which is tiny. The doctor was looking for patients to perform the procedure he was trying to develop on and in turn, he ended up ruining my face. The doctor ***** get my informed consent to do this. I wrote a review with pictures about this doctor that was up for at least two years if not longer. The other day I went back to the site and noticed Realself had taken down my review. I emailed realself and asked why it was taken down and they gave me some song and dance about Thank you for bringing the store attention and gave no reason for why the review was taken down. I went over to Reddit and posted what had happened and a bunch of people had the same experience. Bad reviews just disappear because reasons. After I got my review put back up a couple of months later I noticed that the review of the doctor that originally caused the perforation(that I paid the perforation specialist doctor to fix and ended up destroying my face) disappeared. This site only cares about making money from doctors and theyre not interested in real reviews that could help somebody avoid doctors like the one that treated me.RealSelf, Inc Response
06/11/2024
Hello *********,
Thank you for sharing your feedback.
We value everyone's stories and welcome all reviews on RealSelf. When you contacted us last year, there was a temporary technical issue that we resolved the following day. We apologize for any inconvenience this may have caused.
Your review is posted on your profile ***** your doctor's ***** and in the septoplasty review section.
Please don't hesitate to reach back out with any other concerns, and we appreciate you sharing your experience in the RealSelf community.
Review from Wendy C.
1 star03/08/2024
I'm very disappointed with RealSelf, Inc as I wrote a lengthy review of my surgical experience with ****************** and it was never posted along with the other reviews in the main thread of reviews. I wondered if it was even posted at all and I was only able to find it by search around and clicking on the notification tab. It's on the website but not accessible to other viewers. The BBB needs to investigate this RealSelf, Inc website further. It seems to only post positive reviews on its main thread of reviews.RealSelf, Inc Response
03/19/2024
Hello *****,
Thank you for sharing your feedback. After checking your account, we've confirmed your review is showing on your doctor's ******* and in the main community. There are different ways to sort the list of reviews, which can make it easier to find - Highest Rating, Lowest Rating, Recent, Nearby, Featured and Most Popular.
Please email our support team ************************************** if you are still having trouble locating your review. We're happy to help.
Review from Carol J
1 star02/13/2024
I'm trying to leave a review on Real Self. Trying to sign in but can't remember my password. When they send me the link to reset my password, the link won't give me the ability to reset the password without signing in first which requires the password which it won't give me the opportunity to reset. They really need to fix this.RealSelf, Inc Response
02/16/2024
Hello ***** - Thank you for your feedback. Our records indicate that you were able to log into your account on 2/15, after our support team contacted you. If you're still having trouble, please reply to our email ************************************** and we'll be glad to help you further. Thanks for being part of the RealSelf community!Review from Luke W
1 star07/07/2023
I wrote a real review on a docter and it has been taken down I provided proof of surgery and everything fake reviews and they take down any bad onesRealSelf, Inc Response
07/10/2023
Dear ****,
Thank you for contacting us. As stated in our previous emails, we value all reviews - whether positive, negative, or neutral - and we encourage individuals to share their experiences. However, it is essential that all reviews adhere to our posting guidelines.
We do not permit discriminatory comments (such as those based on race, gender, age, etc.) or criminal accusations that have not been legally resolved in court. RealSelf is not the appropriate platform for reporting crimes. If you have concerns regarding criminal activities, we recommend contacting the appropriate law enforcement authorities instead.
We are happy to accept a revised version of your review that meets our guidelines, and we sent instructions to you via email last week. Please let us know if you have any questions.
Review from Ashley W
1 star06/23/2022
It doesnt matter how many good reviews a doctor has when one bad review can ruin everything. Elective surgery is a very serious decision and if its preformed carelessly can disable, disfigure you for life, or it can kill you. The people who designed this app and the doctors who use it know that. This app is definitely super useful if youre in the beginning stages of your planning, and want to read real experiences from real people that are positive. However DO NOT choose your surgeon from this app. I was researching surgeons in my area and I contact someone I found on RealSelf. I brought up a bad review that I had seen and the nurse brushed me off. Later THAT SAME DAY went to find the review again and it had been deleted. If youre considering plastic surgery make sure they are board-certified, and check reviews on Better Business Bureau, ********************* ***** ******, etc. DO NOT GO OFF OF THIS APP ALONE. Im really disappointed in the creators of this app, it would be a 10/10 app if I didnt know that they were deleting bad reviews.RealSelf, Inc Response
06/27/2022
Hello Ashley,Thank you for sharing your feedback with us and we're sorry to hear you had a poor experience with a doctor's ******* As an unbiased resource for consumers researching procedures, the trustworthiness of the reviews is very important to us. For that reason, doctors cannot remove reviews from RealSelf. We only remove reviews if they violate our Terms of Service, or if the reviewer asks to remove it.In order to fully answer your question, we need to know which review or doctor you're referring to. Please email our team ([email protected]) with this info. We look forward to hearing back from you so we can look into your concerns further.Review from DLC
1 star05/20/2022
I have learned that RealSelf is just an advertisement for surgeons and not really a place for patients/clients to tell their story. You can't even find your surgeon unless they contact real self and get themselves listed as opposed to the client requesting that they be listed because of their work. Very disappointed.RealSelf, Inc Response
05/26/2022
Hello *******, Thank you for contacting RealSelf with your concerns. Weve attempted to email you several times but havent received a response. Hopefully this one will reach you.If your doctor is not on RealSelf, we can create a profile for them. Please email us with your doctors name and location so we can add them to the site. All reviews are welcome on RealSelf. You can review any doctor by clicking "Start your review" and typing your doctor's name in the Provider field. Once their profile is created, it will be linked to your review.Thank you again for your feedback and please let our team know if we can help with anything else.Customer Response
05/26/2022
Please add my surgeon.************************************************ ********************************************************RealSelf, Inc Response
06/01/2022
Your doctor has been added to RealSelf. Here is his profile page: https://www.realself.com/dr/*******************************-**********-**Review from Donea G
1 star03/29/2022
We were very apprehensive to sign a 12 month contract with RealSelf so we were coaxed into signing a 6 month contract as a trial only to be COMPLETELY DUPED and auto renewed for another 6 months after we were so excitedly anticipating our contract to end. The account rep assigned to us had changed 3-4 times no one ever remotely mentioned the auto renew policy, every time we wanted to updated or change something on our ******** the interface was extremely buggy and navigation made little to no sense. Dealing with RealSelf has all in all been a nightmare, DO NOT advertise with this website. I've been trying to get in contact with someone either a rep, billing, customer services for weeks but I can't get a reply. My next step is to file a dispute with our CCC because at this point this should be considered egregious abuse of policy. We're still being charged $75/mo for Doctor ******** $50/mo for practice ******** and then the $20/inquiry which even seem fake like RealSelf is the one putting in fake inquiries because when my staff follows up with communication it seems to reach no one.Review from K. C.
1 star10/29/2021
Only posts positive reviews. Deletes negative reviews. NOT RELIABLE OR TRUE!RealSelf, Inc Response
11/03/2021
Hello *****,RealSelf is an unbiased platform where all opinions are valued. We post all reviews as long as they adhere to our Terms of Service.We've checked your account (based on the email address you provided the BBB) and you haven't written any reviews.If you're trying to share your story on our site, we'd like to help. Please email us at [email protected] so we can assist you further.Customer Response
11/04/2021
Real self refuses to post any negative review as a post.Customer Response
11/04/2021
Real self refuses to post any negative review as a post.RealSelf, Inc Response
12/14/2021
While we of course hope that all consumers have a positive experience with their doctor and procedure, unfortunately some people do have poor outcomes. Anyone is welcome to write a review on RealSelf. You can find negative reviews by clicking the filter options for "Lowest Rating" on any doctor or procedure page.You haven't written a review on RealSelf, so it's difficult to comment on your specific concerns. Please reach out to our customer service team (contactus@*********************** for assistance in posting a review.
Customer Review Rating
Average of 11 Customer Reviews
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