Business ProfileforKeepe Up Inc

We were assigned this company, ************* through our home warranty to repair a washing machine and a gas cooktop. They acted as a third party to schedule the job to a local repair company. For the gas stove, the repair man spent 5 to 10 minutes to lift the lid on the stove and use a screwdriver to increase the flame on the pilot light. This fixed the cooktop. We paid for the service call through our warranty company. However, a few weeks later we got a bill from Keepe Up asking for additional money as our outstanding due on the bill for just the cooktop work, for what they called uncovered labor. The bill states it is for the cooktop repair, however on the phone to our warranty company, Keepe Up also indicated it was for cleaning and routine maintenance and our warranty company stated that Keep Up had billed for three hours of time for this. They did not do three hours of cleaning or routine maintenance. I never agreed to any cleaning or routine service work, and they did not do any. The company is evasive on the phone when questioned about billing, to the point it concerned our warranty company enough to look into it when they had a similar experience to ours when contacting Keepe Up. The communication, actions and billing from Keep Up appear very unscrupulous, and are possibly a scam. They appeared to me to be fabricating false bills then repeatedly demanding immediate payment through text and email, with the threat of unspecified late fees if not paid within 7 days. When contacted, they sound like they are reading canned, scripted responses like you sometimes hear from telemarketing scammers. They also appeared to me to be dropping calls after I called them out on their billing, then claiming -- only after I gave them the service address -- that could no longer hear me talking then hanging up on me. The repair tech has been clear he did not do what Keep Up is claiming. I would avoid having anything to do with them.