ComplaintsforAssurance
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/20/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Company is distributing my information without permission or even my personal entry and is calling/having people call nonstop.Roughly **** calls a day plus texts and emails. Contacts come in 2 hour blocks and disable my phone which keeps me from work and from accessing my medical condition management software on my device that I need to survive. I have requested they stop numerous times, FTC has said they are legit cold call. I have tracked my information back through multiple health insurance organizations like "healthnetwork.com" and the leads seem to be originating here, where I did not enter my information, for a service I have not looked up.Business response
09/22/2021
This phone number has been added to our Do Not Call list.Customer response
09/22/2021
Complaint: 15885966
I am rejecting this response because:my phone number has been on the do not call registry since August 2015. Your call was illegal. You passed my information to other groups who also called repeatedly which is illegal. Your constant spam calls made it impossible for me to work as I need my phone to work. This response from you is nowhere near enough for the issue you are responding to.
Sincerely,
***************************Initial Complaint
09/17/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Incessant sales calls, in the scores by now, sometimes 8 or 9 a day. F****** sick of itBusiness response
09/22/2021
This phone number has been added to our Do Not Call list: **************Customer response
09/28/2021
Complaint: 15878323
I am rejecting this response because:I am still receiving 5 or 6 calls a day. When is this going to stop?
Sincerely,
***************************Business response
10/01/2021
We apologize you are still receiving phone calls. The number provided has been added to our Do Not Call list. Please verify that you have not filled out any other forms online and/or provide some phone numbers for further investigation.Initial Complaint
09/14/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Assurance has been calling my home phone number several times a day for the past few months. Each time they call, it's from a different phone number with an 802 (*******) area code. The robo caller tells me that I need to return the call to discuss a health insurance application and to avoid potential future issues. The call back number given is ************. I have called the company and asked them to remove my name from their caller list. I have also been registered on the national do not call registry since ****. Please make this company stop calling!!Business response
09/15/2021
This phone number has been added to our Do Not Call list.Initial Complaint
09/08/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Assurance has been calling me non stop multiple times a day!!! They leave the same voicemail and usually start their first call early in the morning. I NEVER filed an inquiry with them on insurance coverage. They even initiated contact thru text. Im so frustrated over all their calls. Its a different number each time so I cant block themBusiness response
09/10/2021
This phone number has been added to our Do Not Call list.Customer response
09/10/2021
Complaint: 15847841
I am rejecting this response because: I want to know how I got on your call list on the first place as Im already on the national do not call list. And when can I expect to stop receiving calls
Sincerely,
***************************Business response
09/15/2021
We apologize you are still receiving phone calls. The number provided has been added to our Do Not Call list and according to our records, Assurance has not called since 9/10/21. Please verify that you have not filled out any other forms online and/or provide some phone numbers for further investigation.Customer response
09/19/2021
Complaint: 15847841
I am rejecting this response because:correct- I have never filled out any form related to your company inquiring about any insurance services. I am on the national do not call registry. I shouldve never been contacted in the first place. Where did my information come from for your company to start calling me?
Sincerely,
***************************Business response
09/22/2021
Assurance operates a variety of websites to help consumers obtain insurance quotes and information on other insurance providers for a variety of their insurance and other financial needs. In visiting one of our various websites, a consumer entered this telephone number to request an insurance quote. This is why we [and our partner companies] began calling your number.Initial Complaint
08/31/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This company keeps texting and calling me from different numbers. I've asked them to stop but calls continue at all hours as well as texts. PLEASE HAVE THEM STOPBusiness response
09/02/2021
This phone number has been added to our Do Not Contact list.Customer response
09/03/2021
Complaint: 15818652
I am rejecting this response because: I am on the "Do not call registry" and they still call from other numbers even though I have asked them to stop. I will monitor the situation after today to see if I get any more calls from them. Therefore, until I am 100% confident that they won't call, I do not want to close this case.
Sincerely,
*******************************Initial Complaint
08/31/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I continue to be harassed by Assurance IQ despite my repeated attempts and requests for them to stop contacting me. I have told three representatives to take me off of their call list. I have also proactively called their main number and asked to be removed from the list. Despite this, I continue to receive **** calls PER DAY. I will begin tracking each phone number, date/time of these calls and make a formal report with the Attorney General if these calls do not stop immediately. My phone number is attached to this complaint.Business response
09/01/2021
The phone number has *** added to our Do not call list.
Customer response
09/01/2021
Complaint: 15818436
I am rejecting this response because: I have received four more calls in the last hour. I will not consider this complaint resolved until it has been 24 hours and I have not been contacted.
Sincerely,
***********************
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Customer Complaints Summary
150 total complaints in the last 3 years.
30 complaints closed in the last 12 months.