ComplaintsforBlue Cross Blue Shield Federal Employee Program
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Complaint Details
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Initial Complaint
12/14/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
BCBS FEP is denying claims providing a variety of unconvincing explanations - depending on who we get to answer. It is impossible to get a solid answer, especially a written one. As I have been trying very hard to ensure I have the definite answers on record, BCBS has started to become extremely evasive. First, everything pharmacy related has been transferred to a different company - one that has not been selected on our plan, and which is even more evasive, and can be reached only by phone.We have spent very many long hours in the phone tree of BCBS and Caremark. Unfortunately, this hasn't made us any wiser, nor better informed.BCBS appears to have come up now with a more sophisticated and technologically advanced feature, in order to perfection its own art of evading answers to customer's questions. Technology, however, has a catch - it is often easy to reproduce. Hence, I made a video I made of what I have experienced on the fepblue.org portal, at the spot reserved for me - as a customer - to ask questions and receive answers.I can provide the dropbox.com link to the video.Briefly, one can see that I am permitted to ask benign questions like "Hello, How are you?". As I attempt to post a real question, there is an error, and a prompt to try again later, what I have been doing for the last two days.This only as an easy presentable illustration of what we are going through. It is by far not the only issue with that insurance.
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Customer Complaints Summary
64 total complaints in the last 3 years.
28 complaints closed in the last 12 months.