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ComplaintsforMilliman Inc
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Complaint Details
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Initial Complaint
08/10/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I am retiring on 8-31-24. On 6-22-24 I made a mailed distribution request to Milliman from their website. There was missing data in my request and I was contacted by a Milliman representative by phone on 6-25-24. I provided the missing information on 6-26-24 and was told I would receive my packet in 3 weeks. I reached out by phone to Milliman on 7-18-24 because the website stilled showed my request as In Process. I was told by a Milliman representative that it would be 4 weeks to receive the packet, not 3 and according to their records my request was made on 6-28-24. I emailed a question on 7-30-24 via their website asking when I would receive the packet. The reply back via email was that it would take 5 business days to reply with resolution or update. I never received a response. On 8-6-24 I called Milliman and was told by the representative that my request for paperwork was never completed, but they would help me get that resolved and it would take 2-4 weeks to receive my packet. I asked if the packet could be sent overnight. I was put on hold while they spoke with a manager. When they got back to me, they said that they had to send an escalation email and they would get an answer back in 5 business days and would call me to let me know the outcome. I asked if the outcome could still be that it would take 2-4 weeks to receive by mail, the answer was yes. Based on my interactions with Milliman, I do not believe that I will receive a call back or that my packet will be overnighted. The repeated time frames of 5 business days for replies or 2-4 weeks to receive a mailed packet are outrageous and seem to be nothing more than delaying tactics by the company. All of the representatives I have spoken with have been very polite and helpful seeming. I would like Milliman to overnight me my packet so that I can complete the forms and start receiving my benefits on my planned retirement date. Can you please help?Business response
08/16/2024
Milliman, **** is in receipt of your notice of complaint dated 8-10-2024 and relating to the above referenced matter. For purposes of this response, the individual that filed the complaint will be referred to as Complainant.
As a preliminary matter, the relief the Complainant seeks is receipt of his distribution packet which was delivered electronically on 8-13-2024 and via overnight mail on 8-14-2024,effectively settling this matter. The Complainant contacted Milliman regarding the delay in receiving their distribution packet that was requested on 6-26-2024. We sincerely apologize for the inconvenience and frustration that the Complainant has experienced. We understand the importance of timely communication and the necessity of receiving the required documents promptly,especially in preparation for a planned retirement date.
Due to their unique participation in multiple plans under the same sponsor, this individual requires a specialized calculation that falls outside the scope of our standard processing guidelines. This complexity necessitates a tailored approach to ensure accurate and compliant results. In addition, we required additional data clarification from the client. We regret that our initial estimate of three weeks was unrealistic and that subsequent interactions did not provide the clarity or resolution that the Complainant should have received.
In addition to finalizing the Complainants calculations and distribution packets and making them available online, the packages were delivered via ***** on 8-14-2024. We value the feedback and we have reviewed this case internally in order to prevent a similar issue in the future.
Milliman considers this matter closed. To the extent you have any questions related to the contents of this letter, please do not hesitate to contact us.Customer response
08/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
07/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
An older work retirement account got moved to this company (without my consent) however I was sent info to set up an account. First, the code I needed to provide expired. Despite putting in all of my info, I was required to wait for a new code which they can "only" send by paper mail. They took over a week, and it arrived during my traveling and the code expired again so I had to wait weeks for another one. I tried to set up my account and despite now having everything I need, I cannot make an account because their website is broken.I have tried to set it up now on 2 different PC's, 4 browsers total, and even just tried on my phone with no success.I have had to input my ssn, dob, address, name, this code, and then I get to yet another screen where I need to "verify" by email (which I did with another stupid code) and when I hit "continue," the page kind of flashes (for lack of a better term) and nothing happens. This happens every time. I tried additionally verifying my phone #, and requested a text code that never arrived; I then requested a call code which did arrive but again, despite hitting "continue" nothing happened. I e-mailed milliman and explained that I was not able to set up/ register for an account and they sent a generic copy/ paste email that said I needed to go to the website and register.I explained Again that I was not able to register, and I got another reply from someone who clearly cannot read, who said they "couldn't locate the account I am referring to." Milliman is clearly having website issues and at this point is holding my money and account hostage. They need to investigate why their website is not working, and fix it.Business response
07/18/2024
We have assigned a Sr. ************** to give you a call today to assist you in getting successfully registered.Customer response
07/18/2024
Complaint: 21997218
I am rejecting this response because:I do not wish to speak to anyone by phone. I want:
1. The company to confirm that they are actively investigating their website and rectifying problems with registration.
2. to be able to set up my own account with no issues online.
Sincerely,
***************************Business response
07/26/2024
We have tried to reach you multiple times to provide support without success. Our website and registration process is working as designed. If you are still unable to register, we need to speak to you in order to troubleshoot and resolve the issue. Please kindly return our call if assistance is needed.Initial Complaint
07/15/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I have been trying for over a year to apply for ************** coverage in the state of *******. I have been denied by 3 different companies (State Farm, Gerber, and Global). I have been compliant with answering their questions but still get denied letters. ****** was the only company that informed me that it was because of milliman intelliscript having my rx history that they would not insure me. I have never signed anything saying they could have my rx history. This is a huge problem because 1. I never signed a release form for them to have that information. 2. I can't get life insurance because of it. I will be suing if I need to. This is unacceptable.Business response
07/17/2024
Milliman IntelliScript follows all HIPAA regulations in its handling of consumer data. In this instance, the consumer signed authorizations with all three of the insurance companies named before Milliman gathered data and released to them. Our Operations Compliance Manager has contacted the consumer to explain this and shared copies of the signed authorizations with her. We have advised her to follow up with the insurance companies to discuss the individual underwriting decisions.Customer response
07/17/2024
Complaint: 21994345
I am rejecting this response because: I did not agree to release anything to this company. On the authorization it does not state that ******* will gather any and all medical history.Infact it does not list any company. I do not agree to a third party getting my medical information and keeping it. If this is the case than insurance companies need to provide that information on their forms. The only company that told me they did this was gerber. So State Farm and Global are wrong as well for not disclosing this information to me. I will be seeking out guidance from a lawyer.
Sincerely,
***********************Initial Complaint
07/12/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
i had applied for a ************************ called ACE ******** Supplement and on May 9 2024 I received a letter of denial based on a report from this Milliman Intelli Script reporting Co. I had never heard of them before. i feel that my rights were violated by them, and that their facts and accuracy of their record was totally wrong. The confidentiality of my rights were totally violated, and that is why i am reporting this today. I rally want to put a block/freeze on what they have under my name, so that they do not put out false information in the future with my name on it.Business response
07/22/2024
Milliman IntelliScript follows all HIPAA regulations in its handling of consumer data. In this instance, the consumer signed an authorization with the insurance company before Milliman gathered data and released to them. ******************** team is actively working with the consumer to provide a copy of the authorization to her, and to reinvestigate a dispute she has filed with Milliman. Milliman will not gather data for this individual in the future unless she signs a new authorization.Initial Complaint
07/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I had a 401k through milliman where I was employed it had nothing but hassle and trying to access my funds for medical and rolling over to a new 401k. It has been multiple run around emails of want to rollover my amount to new 401k this will take several days because there is an issue and and multiple followups with similar reply. I want access to my money I don't understand how it's been several years sitting and not collecting money for me and no issue accessing my account through the company only problem is there is an issue with trying to access money or rollover to new accountBusiness response
07/10/2024
We are required to administer the *********************** Woodworkers IAM DC Plan according to the specific plan guidelines. We have no authority or ability to override the plan provisions. Your remaining balance is employer match funds and cannot be withdrawn until you reach the age of eligibility according to the plan which is currently 55.Initial Complaint
07/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I was denied ************** on the information that Milliman IntelliScript has about me. I also explained that I have the right to have that information and dispute it if it wrong. I contacted the on 6/14/24 and filled out the information from the their website for that report and got a message say they would mail it within 5 to 7 days. Never got the report. Contacted about 6/27/24 once again I filled out the information per their website and submitted it. However, this time I got and email on 6/28/24 stating that did get the request and if I give them my DOB and last 4 they would send it. Once again I replied immediately. Then I got another email 2 hours later asking it again. Again I sent it. Here it is 7/6/24 another 7 days has passed and no information. They have refused 3 times to provide a report about me that they have suppose to have collected. Either they don't have anything on me and sent the insurance company false information. Or whatever..Business response
07/16/2024
Milliman IntelliScript received our first request 6/28/2024 and has no record of interaction before that date. We were able to fulfill the report request on 7/8/2024 after verifying the consumers' identity per our normal policy. The consumer opened a reinvestigation the same day and Milliman will continue to work with the consumer on a prompt reinvestigation following FCRA requirements.Initial Complaint
06/20/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have retirement benefits due me through a Qualified Domestic Relations Order (QDRO) from my ex-wifes employer (Multicare Health System), which is managed by Milliman, **** I have called Milliman 10 times since 2022 to start the benefits, received 9 promises of callbacks and/or information to be mailed, and have received nothing. They are apparently unwilling or unable to let me start collecting the benefits I am due. They just promise responses that never come, and on nearly every call I've been told the representative is "elevating/escalating" my case to a supervisor; that has not resulted in a response or action on their part. They have also, on my several requests to speak directly to one of these "supervisors", been unable to connect me. I am frustrated and dont know what steps to take next. They have told me I dont have access to any info or application paperwork online so phone calls are all I have done. I have detailed notes from all contacts made, including 7 calls (so far) during 2024. I just want the application paperwork sent to me so I can start collecting the benefits due. I am frustrated and tired of spending my time with this company and getting nowhere. Please help.Business response
06/24/2024
An estimate was provided, via email, June 12, 2024. Election paperwork for a July 1, 2024 start date is being prepared and will be provided to by June 28, 2024.Customer response
07/02/2024
Hello-
A few days after this complaint was filed I did receive a phone call from the business, and then the requested information via email on June 24, and the same information via postal mail on June 29.
I consider the situation handled, and the case resolved.
Thank you.
******************************;Initial Complaint
06/16/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I mailed my notarized Certificate of Existance ad required and supporting document from the IRS/SSA indicating my retirement plan administrator to be able to register. I received no response to let me know if/when I may continue with the registration process. I finally contacted someone via the website and told it takes a week to upload this information into their system. That's a long time just to scan a couple documents and wonder how long it will be before I am actually allowed to register? The account has been there over 30 years and waited long enough. The verification process should be completed by your company in a more timely manner so registration may proceed without delay. That said, would your company please allow me to register so I may move forward with my retirement plans accordingly? Thank you.Business response
06/18/2024
We have received and processed your certificate so that you are able to register. Our call center is able to help with any registration support you may need.Customer response
06/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
06/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I've been attempting to withdrawal my funds since last year. I've requested the pin, received the pin, submitted the pin and then the delays started. I've been told five more days every time I've made contract either by phone, chat or email. There was an issue with my social security name not matching what they had on file. I understand this to be an issue but it was never an issue before. I submitted all required documentation and received a confirmation. Then, a week later I'm told I needed to submit the same. It's a constant battle of information whether it's accurate by them or not. It shouldn't be this difficult for this company to pay out monies. I've done everything I'm supposed to do and all I get now is excuse after excuse. My account now shows zero investments and also shows the liquidation but I'm still not receiving my withdrawal. Please, make this make sense. My next step will be to suggest my previous employer and other employers not to use this company.Business response
06/06/2024
We attempted to resolve the inconsistency between the name on our records and the name reflected in federal tax records in January without success. The participant contacted us on May 21 to request a distribution. The participant still needed to confirm name before check could be processed. She did confirm and the distribution processed on 6/4.Customer response
06/07/2024
21805296
Milliman is staying a "check" was distributed on 6/4.
I did the online chat earlier today 6/6 and I was told a distribution would occur tomorrow by deposit.
This is ongoing with information not matching. I will notify you if and when my funds are deposited.
Thank you for your assistance!Business response
07/08/2024
Two payments were issued on June 6th. One check issued clearing June 13th, and one ACH issued clearing June 6th.Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I applied for life insurance through AAA. I was denied because of my medical history. They get there information through Milliman. Which the information that they have is wrong. I have filed a dispute. I was told everything came through as valid information. I previously worked at a hospital. And most recently Ive moved across the U.S for a job on a freight railroad in transportation.Business response
06/10/2024
Milliman IntelliScript has been in contact with the consumer who filed this complaint and continues to work closely with him to resolve his dispute. Milliman IntelliScript is a consumer reporting agency which abides by Fair Credit Reporting Act regulations. We have followed all such regulations in the process of investigating the consumers dispute. Milliman sent a copy of the full report to the consumer on 5/6/2024 and opened a formal dispute for him when we received a written statement on 5/28/2024. We have reinvestigated fully the data in question and determined that it matches back to the individual. Our current approach underway is to have the consumer sign an authorization for us to contact the health providers linked to the disputed data, so that they can confirm for us directly what their records indicate. Milliman will work to resolve the remainder of this dispute under the guidelines of the **** and protect the consumers rights.Customer response
06/26/2024
They have requested my signature to gain access to files at two locations. I granted them access. I have not heard anything back from them since. They also did not get any other records available for my medical history. I have been to various places of practice.Business response
07/03/2024
After receiving authorization, Milliman IntelliScript is working with medical providers to obtain the relevant records to support the **** reinvestigation. We will promptly complete our reinvestigation per **** guidelines. We provided a status update to the consumer on 7/3/24 and will provide a full update once the reinvestigation is complete.
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Customer Complaints Summary
73 total complaints in the last 3 years.
29 complaints closed in the last 12 months.