Complaints

This profile includes complaints for Possible Finance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Possible Finance has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Possible Finance

  Seattle, WA 98101-2263

  
• 

  Possible Finance

  PO Box 98686 Possible Finance Las Vegas, NV 89193-8686

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Possible Finance. I do not have a contract with the collection agency trying to collect and report to my credit report. They did not provide me with the original contract as I requested.

  

  Business Response

  Date: 03/05/2024

  ID: ********
  Date: 3/5/2024
  
  Response to Customer Complaint
  
  Dear Resolutions Specialist:
  
  The customer initially filed a ******************** complaint against Possible Financial, **** (Possible) on 2/21/2024. The customer is alleging that they are not liable for the loan with Possible and that they do not have a contract with the collection agency. The customer is requesting to delete the account from their credit report.
  
  The ******** records indicate that the customer originated the loan on 9/13/2020. The customer electronically signed a loan agreement pursuant to the Electronic Signatures in Global and National Commerce Act (E-Sign Act) and consequently, received the funds. 
  
  When a customer is approved for a loan, they would need to sign the loan agreement as well as the electronic payment authorization (ACH authorization) to receive/send funds. The loan agreement and other loan documents are accessible and downloadable on the Possible app.  
  
  During the loan application process, the customer provided the following information: current address, verified phone number and email address, SSN, Date of Birth, full name, Drivers License and 3 live photographs (selfie) (or uploaded on 3 occasions).
  
  In compliance with the Fair and Accurate Credit Transaction Act (*****), the Personally Identifiable Information (PII) was checked and verified to protect the Company and the customer from identity theft. The ***** requires the Company to implement a program to help prevent, detect, and mitigate identity theft for its customers. Once they were verified and approved, they were prompted to review and sign the loan agreement that was later available in the ******** mobile app.
  
  Additionally, the customer has previously repaid one (1) loan with Possible. The 1st loan was opened on 07/17/2020 and was repaid on 09/09/2020.
  
  The active loan has 4 remaining payments and is now charged off. A loan enters ChargedOff_Collections status when it is more than 90 days past due. We recommend that the customer contacts ********************** to update their payments.
  
  Based on the above, Possible cannot remove the late payments from the customers reporting information since as a furnisher under the ***** Possible must report all payment information in a fair and accurate manner.
  
  Thank you.
  
  

• Initial Complaint

  Date:02/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out reoccurring payday loans using Possibel Finance. The first loan was for $105 in June 2020 paid in Aug 2020. This account was then reported as paid off, but the account is closed. Leading to a negative remark on my credit report rather than a good one for on time/full payment of loan without any late/missed payments.This again happened for 4 other loans with the same company. The amounts were for $75 in Aug 2020 - paid Oct 2020; $60 in Oct 2020 - paid in Nov 2020; $190 in July 2021 - paid sept 2021; $190 in Oct 2021 - paid in Dec 2021; and reported as paid & closed; $200 in Dec 2021 with a remaining balance of $117 (which I am currently making monthly payments on with the debt collector the company sold my loan to) and this account was reported ***** days late, closed May 2022. I've had the run around with the Possible Finance company when asked to send an itemized list of what I owe and to have my paid off loans accurately reported as good credit and not tied to the one last loan from Dec 2021. The customer service cannot give me a straight answer as to why the last payday loan eliminates any good credit reporting of the previous 5 loans that which I paid off on time and in full. None of that is reported on my credit report. I've paid a total of $703 out of $820 total loans I've gotten from this company. The remaining $117 is on a payment plan and is expected to be paid off by May 2024. I am filing a complaint in effort to get my credit reported accurately since I can't get the actual company to do so and hopefully this will help get that moving. I have no idea what else to do to fix their wrong reporting. I've disputed then a few times but it doesn't change. There are literally 5 closed accounts that are paid off in full, on time reporting negatively on my credit. Help!

  

  Business Response

  Date: 03/05/2024

  ID: ********
  Date: 2/5/2024
  Response to Customer Complaint
  
  Dear Resolutions Specialist:
  
  The customer initially filed a ******************** complaint against Possible Financial, **** (Possible) on 2/20/2024. The customer is alleging that they have repaid 5 loans on-time and never had any late payments with Possible. However, this made a negative remark on their credit report rather than a good one. They alleged that the accounts were reported as Closed even if they were paid off on-time and in full and are heavily impacting their credit. The customer is requesting a correction to their credit report.
  
  We appreciate the customer sending us their concerns.  The Companys records indicate that the customer had initiated 6 loan transactions with Possible Finance. Below is a summary of their loans:
  
  First loan Opened on 06/22/2020 and is in Paid Off status. The loan was paid off on-time and was reported as such. 
  
  Second loan Opened on 08/23/2020 and is in Paid Off status. The loan was paid off on-time and was reported as such. 
  
  Third loan Opened on 10/23/2020 and is in Paid Off status. The loan was paid off on-time and was reported as such. 
  
  Fourth loan Opened on 07/25/2021 and is in Paid Off status. The loan was paid off on-time and was reported as such. 
  
  Fifth loan Opened on 10/25/2021. The loan was paid off on-time and was reported as such. 
  
  The customer originated their sixth loan on 12/22/2021 and the loans maturity date (payoff date) is 2/28/2022. The four repayments of the loan were originally scheduled for the following dates, 1/7/2022, 1/21/2022, 2/4/2022, and 2/18/2022. 
  
  On 12/22/2021, the customer attempted the 1st payment. However, our transaction was declined from their debit card [Payment card does not qualify for real time funds disbursement.
  On 1/7/2022 and 1/21/2022, the customer completed the first and second payments via checking account or ACH.
  On 2/17/2022, the third payment was initiated via checking account. However, it came back as unsuccessful due to insufficient funds [R01 -Returned - Insufficient funds]
  The customer switched their payments over to a debit card.
  On 3/4/2022 and 5/3/2022, the third and fourth payments were initiated via debit card. However, our transactions came back as unsuccessful due to insufficient funds [R01 - Insufficient Funds on Card]
  
  We sent payment reminders via emails and SMS but havent heard from the customer. They have not followed up with ********************** in regards to the past due account. The last email correspondence from them was on Dec 24, 2020 when they paid off their fifth loan and were trying to reborrow.
  
  A loan enters ChargedOff_Collections status when it is more than 90 days past due. Since the account is charged off with 2 remaining payments, it was placed with Indebted for collections. 
  
  We do suggest continuing to submit payments through Indebted. This will ensure payment information is not confused and kept in one place. The vendor will also have more options for flexibility around payments. They can contact Indebted directly about your account by emailing them at ***************************************** 
  
  Based on the above, Possible cannot delete the customers reporting information since as a
  furnisher under the ***** Possible must report all payment information in a fair and accurate
  manner.
  
  Thank you.
  
  

• Initial Complaint

  Date:02/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the accuracy of information being reported by your agency regarding an account with the reference number T8R0UR48E389EI****. This account is associated with POSSIBLE FINAnacial.It has come to my attention that the account in question has been inaccurately reported, leading to potential discrepancies in my credit report. As per my rights under the Fair Credit Reporting Act (FCRA), I am requesting that you provide me with comprehensive account-level documentation pertaining to this matter.Furthermore, I am invoking my rights under the ***** specifically under sections 15 USC 6802 and 15 USC 6803, which guarantee my right to privacy and require agencies to maintain accurate records. Additionally, I am invoking my rights under section 15 USC 1692g(b) of the Fair Debt Collection Practices Act (FDCPA), which stipulates that all information must be deleted during the investigation period.I am formally requesting the following actions be taken:1.Provide me with all relevant information pertaining to the disputed **************** all information related to this account from my credit report until the investigation is complete and resolved.3.Furnish the original contract bearing my wet signature, which binds me to any obligations associated with this account.I expect your agency to conduct a thorough investigation into this matter with utmost diligence, ensuring completeness and accuracy in resolving this dispute. Failure to adhere to these requests within the statutory timeframe will result in further action being taken.Please acknowledge receipt of this dispute letter within 30 days and promptly initiate the investigation process. You may reach me at the contact information provided above should you require any further clarification or documentation regarding this matter.Thank you for your attention to this urgent matter.

  

  Business Response

  Date: 03/05/2024

   ID: ********
  Date: 3/5/2024
  
  Response to Customer Complaint 

  Dear Resolutions Specialist: 

  The customer initially filed a ******************** complaint against Possible Financial, **** (Possible) on 2/20/2024. The customer cited multiple regulations that they believe the Company is in violation of including the Fair Credit Reporting Act (FCRA) and the Fair Debt Collection Practices Act (FDCPA).  They alleged that a loan with the Company is reporting inaccurately on their credit report.  They alleged that the Company is attempting to collect on a debt that they do not owe and the debt is not theirs.  The customer requested to be provided with comprehensive account level documentation, that the Company delete their account from its credit reporting, and that you be compensated for the alleged violations of the cited laws.

  We appreciate the customer providing us with their concerns. Rest assured, we take their concerns very seriously. 

  Below is a summary of their loans:

  The Company records indicate that the customer has opened 3 loans with **********************, The first loan was opened on 06/07/2021 and was repaid on 08/20/2021. The loan is in Paid Off status. 
  The second loan was opened on 09/08/2021 and repaid on 11/12/2021. The loan is in Paid Off status. The customer also contacted the Company on 11/23/21 to discuss their income.  
  
  The customer originated their third loan on 06/20/2022. The customer electronically signed a loan agreement pursuant to the Electronic Signatures in Global and National Commerce Act (E-Sign Act) and consequently, received the funds. The loans maturity date / payoff date is 9/2/2022. The four repayments of the loan were originally scheduled for the following dates, 07/22/2022, 08/05/2022, 08/19/2022, and 09/02/2022. 
  
  During the loan application process, the customer provided the following information: current address, verified phone number and email address, SSN, Date of Birth, full name, Drivers License, and a live photograph (selfie).
  
  In compliance with the Fair and Accurate Credit Transaction Act (*****), the Personally Identifiable Information (PII) was checked and verified to protect the Company and the customer from identity theft. The ***** requires the Company to implement a program to help prevent, detect, and mitigate identity theft for its customers. Once they were verified and approved, they were prompted to review and sign the loan agreement that was later available in the ******** mobile app.
  
  Below is their payment history for the third loan:
  
  On 7/21/2022, the 1st payment was processed via checking account or ACH. However, the payment was returned because their bank has reported that a Stop Payment was placed on our transaction [failed - R08 - Returned]. 
  The customer switched their payments over to a debit card.
  On 8/5/2022, the 2nd payment was processed via debit card, our transaction came back as unsuccessful due to insufficient funds [failed - R51 - Insufficient Funds on Card].
  On 8/19/2022 and 9/2/2022, the customer completed two payments via debit card.
  On 9/16/2022, one payment was processed via debit card. The transaction was returned because their bank has reported that a Stop Payment was placed on our transaction [failed - R08 - Returned]. 
  
  The customer cited 15 U.S. Code 6802 - Obligations with respect to disclosures of personal information (a) and (b), and 15 U.S. Code 6803, Disclosure of Institution Privacy Policy.  As explained in the ******** Privacy Notice which you received and agreed to before accepting your loans, the Company shares information of its everyday business purposes with consumer reporting agencies and you may not limit such sharing.  Please see the ******** Privacy Notice: ********************************************, which is provided to our customers pursuant to Regulation P, which implements the ********************************** Act. 
  
  Please note that the Company has an affirmative duty to prevent, detect, and mitigate identity theft for our customers. If they continue to believe that the loan is fraudulent, then they should file a police report and submit an identity theft affidavit. After they provide a police report and complaint affidavit, the Company will proceed with the investigation. If we conclude that there was identity theft or fraud involved, the Company will remove the disputed loan from the credit reports by filing an Automated Universal Dataform (AUD). 
  
  Under Section 609(e) of the Fair Credit Reporting Act, you have the right to request additional information regarding this account opening.  If you would like to obtain additional information, then please provide the above information to **********************************.  
  We encourage you to visit the ************************ (FTC) Identity Theft website, identitytheft.gov for additional information on how to report and/or recover from Identity Theft.  Also, here is important information to assist you: *****************************************************************************************.
  
  The loan has 2 remaining payments and is now charged off. Since they did not make their payments in a timely manner, their loan is in "chargedoff_collections" status. Please note as a furnisher, under the ***** we have an affirmative duty to report their information in a fair and accurate manner. 

  Thank you.
  

  
  

• Initial Complaint

  Date:02/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is trying to say I have not made on time payments on a loan but I have made numerous attempts on time to pay my loan and they keep saying the payment is failing and have now reported inaccurate negative information on my credit report causing my credit to go down over 50 points. I want this company to pull their money from my account and remove the negative remarks from my credit. The payment not being on time is not my fault, I set up the payment more then once and they are not taking the money. I have attempted at least 3 times to contact their customer support to resolve this and they never respond. I want their account paid and removed from my credit report!

  

  Business Response

  Date: 03/01/2024

  Dear Resolutions Specialist,
  
  We appreciate the customer sending us their concerns. Rest assured, we take their concerns seriously. 

  
  We are having issues verifying the correct customer account. The complaint shows it was submitted by a customer, *********************************. However, the email address they provided in the complaint, ************************* is associated with another customer account. The account does not belong to ********************.

  *********************** account and the other account associated with this email both have failed and past due payments and are reported as late to the credit bureaus.

  We ask that the customer verify and provide the correct email address and phone number associated with her Possible loan so we can provide them with more information and clarity here.

  Thank you.
  

  
  

  Customer Answer

  Date: 03/01/2024

   
  Complaint: 21310706
  
  I am rejecting this response because: I have attached a screenshot of my account information as well as a copy of the loan agreement. The information I reported in my initial complaint IS accurate! I want the payment processed and the incorrect negative information reported on my credit report removed! I will take legal action is this is not resolved promptly! 
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 03/01/2024

  Loan agreement and account profile information submitted

  

  Business Response

  Date: 03/13/2024

  ID: ********
  Date: 3/13/2024
  
  Response to Customer Complaint
  
  Dear Resolutions Specialist:
  
  The customer initially filed a ******************** complaint against Possible Financial, **** (Possible) on 2/18/2024. The customer is alleging that they have made numerous attempts to pay their loan on-time and Possible keeps saying that their payment is failing and have now reported inaccurate negative information on their credit report, causing my credit to go down over 50 points. They are requesting Possible to pull their money from my account and remove the negative remarks from their credit report.
  
  We appreciate the customer sending us their concerns. Rest assured that we take their concerns very seriously.
  
  Our records show that the customer has previously requested to delete their account and revoke ACH authorization.
  
  On 11/13/2023, the customer reapplied for a loan and got denied. They reached out to Possible and asked to delete their account. 
  
  On 11/17/2023, the customer wrote **********************. RE:
  
  
  *********************************
  Nov 17 15:27
  Updated subject : DELETE MY ACCOUNT!
  This is the SECOND time I have contacted you to tell you to DELETE my account! I revoke all authorizations from my bank to your company! I want my information off your database!
  On 11/18/2023, they applied for loan again and were approved for $50. The customer still requested to revoke ACH authorization. Our CSR switched their payments over to Money Order so no payments will be deducted from their bank account moving forward.
  
  
  **********************
  Nov 20 10:05
  Hi ********,
   
  Unfortunately, we can't delete accounts that currently have an active loan with us. 
   Also, because you have requested to revoke ACH, we have set your payment method to Money Order. This means your bank account will not be charged on your payment dates. Instead, we will await your money order(s) and apply them to your remaining payment(s) upon receipt.
  
  After advising the customer that they would need to send their payments via money order, we have not heard back from the customer. We sent out payment reminders via email and SMS but we did not receive a follow up until 2/18/2024 through a BBB complaint.
  
  We advise ******************** to contact Possible to provide ACH authorization or they can send in their payments via Money Order.
  
  Money orders should be made out to Possible Financial, **** and mailed to:
  Possible Finance
  PO Box 98686
  Las Vegas, ** 89193
  There are a few things to keep in mind when sending a money order to us as payment:
  Payments may take up to 30 days to process
  Payments will be marked as completed on the day your money order was purchased
  Payments made outside of the 29-day grace ****** will be considered as late to the credit bureaus
  We are not able to accept personal checks
   Money orders should be sent for each of the remaining payments on your loan. We are unable to accept partial payments at this time, so each payment must be made in full. If you ever need more time to make your full payment, you are able to adjust your payment dates in the app up to 29 days from the original due date.
   In order to make sure your payments are correctly applied to your account, well need some additional information sent with each money order.
   Along with your money order, please complete and print out the form attached to this email. Send this document in the same envelope as your payment. If you do not have access to a printer, you can add a hand-written note that includes your name, the email registered to your Possible account, and a phone number.
   
  For added security, we recommend taking a photo of your money order and envelope before sending out your payment. Please send us a copy of this photo as a reply to this email, or to our support page here: ************************************************************
  Once we have received and processed your payment, a member of our team will reach out to you to let you know it has been received.
  Based on the above, Possible cannot delete the late payment from the customers reporting information since as a furnisher under the ***** Possible must report all payment information in a fair and accurate manner.
  
  Thank you.

  Customer Answer

  Date: 03/13/2024

   
  Complaint: 21310706
  
  I am rejecting this response because: I have already stated that I am not now nor have I received any communication from Possible after my attempts to contact them! Their attempts to respond to me are not being received! That is why I have made this complaint because all attempts to communicate have failed! I have attempted to make payments on their app several times the payment is not going through. I have messaged them at least 3 times attempting to set up payment and I get no response! I am simply asking for them to take their payment out of my bank and delete the negative comments on my credit! Also a loan place should not only have a email system for support! I should be able to speak with someone! If I was able to actually talk to someone instead of having to wait for an email response that is not going through this would have been settled months ago! I have not failed to pay this I have tried and and still trying to pay it and possibles communication system is awful! My credit should not suffer due to their poor communication! I will not settle until payment is taken care of and the negative report is removed from my credit! 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put in a form to change my phone number to my new number on my account a day ago and no one has gotten back to me. I think its incredibly unprofessional for a company that handles money to have no way for its customers to get in contact with customer service immediately . Im locked out of my account.

  

  Business Response

  Date: 02/23/2024

  ID: ********
  Date: 2/23/2024
  
  Response to Customer Complaint
  
  Dear Resolutions Specialist:
  
  The customer initially filed a ******************** complaint against Possible Financial, **** (Possible) on 2/15/2024. The customer is alleging that they submitted a request to update their phone number but the response from Possible was very delayed. The customer mentioned that its unprofessional for a company that handles money to have no way for its customers to get in contact with customer service immediately.
  
  We appreciate the customer sending us some concerns. Upon reviewing the email communications, the customer reached out to ********************** on 2/14/2024 to update their phone number. Our CSR followed up with the customer on Monday, 2/19/2024. We sincerely apologize for the delay. We've been experiencing higher than normal volumes.
  
  The customers new phone number is still linked to another customer account. Our team requested a phone bill from the customer. RE: I would be happy to help update your phone number. I am seeing that the phone number has already been used in our system, so we will need verification that this is your phone number before I can make changes. Can you please send me a copy of your most recent phone bill showing the phone number on the bill?
  
  The customer sent us their phone bill showing their new phone number. We have successfully updated the phone number on their account.
  
  Thank you.

• Initial Complaint

  Date:02/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to remove ************* Account information, Such as Check *************** ******* *************** and Debit Card Number. I am requesting to have all personal information removed Thank You.

  

  Business Response

  Date: 02/21/2024

  ID: ********
  Date: 2/21/2024
  
  Response to Customer Complaint
  
  Dear Resolutions Specialist:
  
  The customer initially filed a ******************** complaint against Possible Financial, **** (Possible) on 2/11/2024. The customer is alleging that they cannot remove their personal banking information such as Check *************** ******* *************** and Debit Card Number from their Possible account. 
  
  The customer is requesting to remove all their personal information.
  
  We apologize for any misunderstanding, but we're unable to delete accounts that were charged off and then paid if they are still within the 6 month cool-off ******. 
  
  In reviewing their account, it appears that they had an active loan that was created on 4/14/2023 and the loan has 4 remaining payments.
  
  The four repayments of the loan are originally scheduled for 5/3/2023 (2 payments) and 6/2/2023 (2 payments). Below is a summary of their payments:
  
  5/2/2023 (1st and 2nd payments were initiated) R01 Returned due to Insufficient Funds.
  6/2/2023, 6/16/2023, 6/30/2023, (Payments were processed via debit card)   R01 Returned Insufficient Funds on Card.
  8/10/2023, 8/24/2023, 9/7/2023, and 9/21/2023 (Payments were processed via debit card). All our transactions were returned because the debit card we have on file has been reported by their bank as stolen, and it is no longer valid.
  10/3/2023  (The 4 payments were processed via debit card). All our transactions were returned because the debit card we have on file has been reported by their bank as stolen, and it is no longer valid.
  
  We are happy to assist the customer with repaying their loan. Since they requested to remove their bank account, we have switched their payments to Money Order. This means their bank account will not be charged anymore. Instead, we will await their money order and apply them to their remaining payments upon receipt. 

  There are a few things to keep in mind when sending a money order to us as payment:

  Payments may take up to 30 days to process
  Payments will be marked as completed on the day your money order was purchased
  Payments made outside of the 29-day grace ****** will be considered as late to the credit bureaus
  We are not able to accept personal checks
  Money orders should be sent for each of the remaining payments on your loan. We are unable to accept partial payments at this time, so each payment must be made in full. If you ever need more time to make your full payment, you are able to adjust your payment dates in the app up to 29 days from the original due date.
  In order to make sure your payments are correctly applied to your account, well need some additional information sent with each money order.
  Along with your money order, please complete and print out the form attached to this email. Send this document in the same envelope as your payment. If you do not have access to a printer, you can add a hand-written note that includes your name, the email registered to your Possible account, and a phone number.
  For added security, we recommend taking a photo of your money order and envelope before sending out your payment. Please send us a copy of this photo as a reply to this email, or to our support page here: ************************************************************
  Money orders should be made out to Possible Financial, **** and mailed to:
  Possible Finance
  PO Box 98686
  Las Vegas, ** 89193

  Once we have received and processed your payment, a member of our team will reach out to you to let you know it has been received.

  I hope this helps! Let me know if you have any other questions.

   

  Thank you.
  
  
  Money Order Info Card
  In order to process your payment as quickly as possible, please provide the information associated with your Possible account and your payment requested below: 
  Name (First and Last): 
  Phone: 
  Email:
  Payment Amount: 

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IM NOT OBLIGATED TO PAY POSSIBLE FINANCIAL INC. THE ACCOUNT IS CLOSED AND **********************. ALSO IS COMMITING FRAUD AS THEY HAVE CLOSED THE ACCOUNT AS WELL AS FILED THE 1099 C FORM OVER 2 YEARS AGO WITHOUT SENDING A 1099 A FORM TO ME AND THEY ALSO ARE REPORTING THAT THE ACCOUNT IS OPEN WHICH IS A VIOLATION TO MY RIGHTS DUE TO I NEVER GAVE THEM WRITTEN PERMISSION NOR SIGNED A CONTRACT OR AGREEMENT TO REPORT ANY INFORMATION OF MY PRIVATE LIFE. tHEY ALSO ARE REPORTING INACCURATE INFORMATION WHICH IS ALSO ANOTHER VIOLATION

  

  Business Response

  Date: 02/21/2024

   
  ID: ********
  Date: 2/21/2024
  
  Response to Customer Complaint
  
  Dear Resolutions Specialist:
  
  The customer initially filed a ******************** complaint against Possible Financial, **** (Possible) on 2/9/2024. The customer is alleging that they are not obligated to pay the loan with Possible. They alleged that the account is closed and that they never gave any permission to the Company to report their loan to the credit bureaus. They alleged that they did not sign a contract or written agreement to report their information. 

  We appreciate the customer providing us with their concerns. As explained in the Companys Privacy Notice which they received and agreed to before accepting their loan, the Company shares information of its everyday business purposes with consumer reporting agencies and they may not limit such sharing. Please see the Companys Privacy Notice: ********************************************, which is provided to our customers pursuant to Regulation P, which implements the ********************************** Act. Specifically, the sections Can You Limit this sharing and Why cant I limit all sharing? which explains our customers right to opt out. 
  As required under the fair credit reporting act ("FCRA"), we disclosed to the customer a Notice of Furnishing Negative Information. 

  15 U.S.C 1681 section 602 (a) states (4) There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy." *********** is not a consumer reporting agency. 

  15 U.S.C 1681 Section 604 A Section 2, states any consumer reporting agency may furnish a consumer report under the following circumstances and no other: (2) In accordance with the written instructions of the consumer to whom it relates. 

  Under Section 604 (a)(3)(F), please note the Company did not access their credit score; however, since they applied for a loan, the Company had a legitimate business need for the information. 

  This is also stated in their loan agreement that they acknowledged and signed on 10/12/2022 (page 2).
  NOTICE OF NEGATIVE CREDIT REPORT. You acknowledge and agree that we may submit a negative credit report to a credit reporting agency reflecting on your credit record if you fail to satisfy the terms of your credit obligations.
  
  Below is a summary of the customers loan: 

  ***********s record indicates that the customer originated the loan on 10/12/2022.
  
  The four repayments of the loan were originally scheduled for 10/28/2022, 11/10/2022, 11/25/2022, and 12/09/2022.
  
  On 10/27/2022, the customer completed their 1st payment.
  
  
  On 11/9/2022, the first payment was processed via ACH or checking account, however, it failed due to Insufficient Funds [R01 - Returned - Insufficient Funds].
  
  The customer switched their payments over to a debit card.
  
  On 11/25/2022, 12/9/2022, 12/23/2022, 2/24/2023, 3/10/2023, and 3/24/2023, the remaining payments were attempted via debit card. However, all our transactions were declined due to insufficient funds [R51 Insufficient Funds on Card].

  The loan has 3 remaining payments and is now charged off. Since they did not make their payments in a timely manner, their loan is in "chargedoff_collections" status. Please note as a furnisher, under the ***** we have an affirmative duty to report their information in a fair and accurate manner. 

  Thank you.

• Initial Complaint

  Date:02/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out on January about a payment that I had on January 12 and January 26. I was going through a hardship and I had asked to move my payments to February 2 and February 16th. I made the third payment on February 1st. My final payment is February 16th. At 5:20 PM I received an email from possible loan telling me that my account is 40 days past due and that I have one payment remaining. And that I am at risk of a charge off. The final payment I have is scheduled for February 16 of $85.10. I am on a fixed income, barely making it and already Possible is threatening to send me to collections. When I have been a repeat customer since 2021. I would like the communications and emails to cease-and- desist. My final payment is already scheduled for the 16th.

  

  Business Response

  Date: 02/27/2024

  ID: ********
  Date: 2/27/2024
  
  Response to Customer Complaint
  
  Dear Resolutions Specialist:
  
  The customer initially filed a ******************** complaint against Possible Financial, **** (Possible) on 2/15/2024. The customer is alleging that they reached out to Possible in January to request a hardship plan. The Company rescheduled their final payment for 2/16. However, at 5:20PM, they received an email from Possible telling them that their account is 40 days past due and that they have one payment remaining, and they are at risk of being charged off.
  
  We appreciate the customer sending us their concerns. Below is a summary of their loan.
  The loan was originated on 9/21/2023 and its maturity date is 11/16/2023.
  The four (4) repayments of the loan were originally scheduled for 10/05/2023, 10/19/2023, 11/02/2023 and 11/16/2023.
  On 10/6/2023, the customer completed the 1st payment.
  On 11/16/2023, the customer completed the 2nd payment.
  
  Upon reviewing the email communications, the customer reached out to ********************** on 1/10/2024 and said that they are in financial hardship.
  
  They requested to reschedule their 3rd and 4th payments. Our CSR rescheduled the 3rd payment for 02/01/2024 and final payment for 2/16/2024 per the customers request.
  
  Possible apologizes for any inconvenience this has caused the customer. We should have provided a hardship plan to the customer. ********************** will send a request to the credit bureaus to amend their 09/21/2023 credit report.
  
  TransUnion and Experian process data at different rates, so changes in their loan status may not be immediately reflected on their credit report. If they are using a credit monitoring platform, such as Credit Karma, there may be further delays in seeing the update reflected.
  
  Thank you.

  

  Business Response

  Date: 02/27/2024

  Dear Resolutions Specialist,

  We appreciate the customer reaching out to discuss their ******************** situation and understand the challenges they may be facing. We have carefully reviewed their account and considered their request for a hardship plan.
  
  After thorough examination, we regret to inform you that, at this time, we are unable to offer a hardship plan for their account.

  Please be aware that we have already extended two accommodations for you, showing our commitment to assisting you during this period. While we are unable to provide additional relief, we want to assure you that your account is not currently charged off. However, it is being reported as 30+ days past due.
  
  We understand the impact that credit reporting can have, and we empathize with your situation. Unfortunately, we are unable to amend your credit report as it reflects the accurate status of your account based on credit bureaus reporting guidelines.
  
  Thank you.

  Customer Answer

  Date: 02/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently open up a loan with them on December 2023 for $335 they charged lots of interest and unable to work with you on your payments and I get paid 1st of every month because Im on SSI but they change my pay date on the 4th of march and told me it will hurt my credit . But I never said I wanted to be on the 4th maybe change it on the 1st because I dont have any money on the 29th I will pay this loan off early today and they didnt update my balance to the credit bureaus after 30 days and mess up my credit I want them to do it ASAP and I dont want nothing do with this company every again the loan will be paid in full today

  

  Business Response

  Date: 02/21/2024

  ID: ********
  Date: 2/21/2024
  
  Response to Customer Complaint
  
  Dear Resolutions Specialist:
  
  The customer initially filed a ******************** complaint against Possible Financial, **** (Possible) on 2/8/2024. The customer is alleging that they took out a loan with Possible in December 2023 for $335 and the Company charged them a lot of interest. They alleged that they get paid every 1st of the month because they are on SSI benefits. However, Possible Finance changed their pay date to 3/4/24 and told them that  it will hurt their credit.
  
  We appreciate the customer sending us some concerns. The customer originated the loan on 12/18/2023 for $335.
  
  Possible's algorithms does its best to choose their payment dates on their pay days. Since the customer is paid monthly, they will make 2 payments per pay day. Our loans are short-term installment loans. Everyone is responsible for 4 equal payments and has approximately 8 weeks (2 months) to repay the loan. Customers always have the ability to pay sooner or update each payment date (up to 30 days out from the original date) using the updating payment date feature in the app. We provide a 29-day grace ****** for each of the payments. 
  
  The four repayments of the loan were scheduled for the following dates: 12/29/2023 (2 payments) and 1/31/2024 (2 payments). 
  
  After reviewing the email communications, it appears that the customer requested to move their 2nd payment to 3/2/2024 which falls on a Saturday (non-banking day) so our CSR advised that we schedule it for 3/4/2024 (Monday). They are paying via checking account or ACH. We do not want the payment to be processed the banking day prior to 3/2/23 so we suggested 3/4/24. 
  
  The last day of our 29-day grace ****** for their 2nd payment is 2/29/2024.
  
  We provide our customers with as much flexibility as possible. We give a 29-day grace ****** for each of the payments. Since the 2nd payment would have exceeded our 29-day grace ****** for bureau reporting, our CSR advised the customer that this will affect their credit report.
  
  The customer repaid the loan on 1/6/2024 (original payment date was 1/31/24). Their payments will be reported as on-time.
  
  Thank you.
  
  

  Customer Answer

  Date: 02/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************

• Initial Complaint

  Date:02/04/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out some loans with Possible Finance in 2022 and 2023. When I got the 2022 loan, I was terminated from my employment leaving me without a job, car and home. I got evicted from my home along with the repossession of my vehicle, I am currently homeless sleeping in motels with vouchers, on street corners, shelters, public restrooms, places and abandoned buildings. Having the late payments from 2022 and 2023 are EXTREMELY BAD FOR MY CREDIT REPORTS AS I AM TRYING TO GET APPROVAL FOR HOUSING, A VEHICLE AND MORE STABLE EMPLOYMENT WITH MORE INCOME. For the December 2023, I paid off the loan EARLY!!! EXPEDITIOUSLY REMOVE ALL OF THE LATE PAYMENTS FROM ALL CREDIT REPORTS EXPEDITIOUSLY OR PAY $34,000 to $100,000 IMMEDIATELY!!! IF YOU FAIL TO COMPLY MY REQUEST, YOU ALL CAN AND WILL PAY ME $100,000 IMMEDIATELY ALONG WITH THE IMMEDIATE REMOVAL OF THE LATE PAYMENTS AND MY CURRENT LOAN PAID IN FULL OR IN ADDITION TO REMOVING THE LATE PAYMENTS, $100,000, PAID IN FULL FOR MY CURRENT LOAN, I WILL GLADLY HAUL YOUR A***ES TO COURT UNLESS YOU ALL REMOVE ALL LATE PAYMENTS, PAY $100,000 and PAY OFF MY CURRENT LOAN EXPEDITIOUSLY!!!

  

  Business Response

  Date: 02/20/2024

  Dear Resolutions Specialist,

  We are actively reviewing this complaint and will provide a response today.

  Thank you.

  Customer Answer

  Date: 02/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me because I know you all are working on it 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/20/2024

  ID: ********
  Date: 2/20/2024
  
  Response to Customer Complaint
  
  Dear Resolutions Specialist:
  
  The customer initially filed a ******************** complaint against Possible Financial, **** (Possible) on 2/5/2024. The customer is alleging that they took out a loan with Possible in 2022 as they were experiencing financial hardship. The customer is alleging that their ********************** accounts damaged their credit report from 2022 to 2023. The customer is requesting a correction to their credit report or pay $34,000 to $100,000 for the damage.
  
  We appreciate the customer sending us some concerns. The customer has repaid 8 loans with ********************** and has one (1) currently active loan. 
  
  Unfortunately, they are late on several loans:
  Their 1st loan from 8/2022, XF7CC4G30KSVH2XQZ68IUH3D is 60+ days past due.
  Their 07/2023 loan, H6WO6Q0826YRJG83KGRT8JD7 is 30+ days past due.
  Their loan from 11/03/2023 82IDYUHMWDVYXXAVZD70RB6K5 is also 30+ days past due.
  
  After reviewing the email communications, it appears that the customer reached out to ********************** on 12/13/2023 and told us he was homeless and was requesting plans for extension on his loan. This was the first time they mentioned that they were experiencing hardship. Our CSR pushed their payments out 4-weeks for their 11/2023 loan 82IDYUHMWDVYXXAVZD70RB6K5. We should have extended the customer ***** with a relief plan. 
  
  Our Escalation and Resolution Specialist and CS Manager has followed up with the customer and advised the customer that we will provide a good faith adjustment to their late status on their last loan 82IDYUHMWDVYXXAVZD70RB6K5. 
  
  Unfortunately, despite our best efforts to engage with the customer, their communication consistently included offensive language, and they expressed a refusal to work with the Company.
  
  
  
  
  
  
  
  
  
  
  
  RE: I am going to make a good faith adjustment to the late payment for your last loan due to the hardship at the time. 
   
  My name is ***** and I am an Operations Manager at Possible and I have looked into your account and the previous reported issues you have mentioned. I wanted to reach out personally to help resolve some of these issues and ensure you know that your concerns are being heard, and I addressed some of them directly already. I took a look at previous messages you sent to us and recognize you have been dealing with some hardship that you informed us about back in December, I see this also may have impacted your credit with a late payment. I have submitted an adjustment for this already.
   
  Please note, the abusive language being used is not acceptable and if it continues, we will no longer be responding to these emails or doing service with you. I want to be able to help you, so please take a second before responding back to us to reflect, and know we are here to help. 
   
  Is there any other areas of concern I can help address?
   
  Hoping we can continue to chat and get your situation sorted out.
  
  Since they did not make their payments in a timely manner, we cannot provide an adjustment to the late payments for their previous loans, specifically the 8/2022 and 7/2023 loans.
  
  We are happy to provide a good faith adjustment to the late payment for their last loan (11/2023) 82IDYUHMWDVYXXAVZD70RB6K5 due to the hardship at the time. 
  
  Thank you.

  Customer Answer

  Date: 02/20/2024

  NEVER BEEN LATE THESE AND THE OTHER ACCOUNTS WITH NEGATIVE INFORMATION NEED BE EXPEDITIOUSLY REMOVED