Business ProfileforSkyway Luggage Company

I purchased a brand new plastic, hard sided, Skyway Luggage suitcase from Kohls approximately 4 months ago. On December 30, 2023, I used the suitcase for the first time on a flight to *******, *******. The suitcase did not have any damage to the suitcase when I checked in my baggage at ***********. Upon retrieving my suitcase at *****************************, I immediately observed a decent sized crack (approximately 1 foot long) on the side of the suitcase. I attempted to contact Skyway Luggage via email to have it repaired or replaced under their warranty. Skyway Luggage responded, "Thank you for contacting us regarding the damage to your luggage. Our warranty covers defects in manufacturing and workmanship only. The warranty does not cover abuse by any transportation carrier or user, accidental damage, or normal wear and tear. Our quality control team has reviewed all the details of your claim and have determined the damage to your bag was not due to a defect in the manufacturing process. The kind of damage that was done to the exterior reveals that the bag has been subject to blunt force and/or crushing weight. We will have to respectfully decline warranty coverage per our policy, as this is not a defect in manufacturing, but caused by extreme abuse to the bag."I do not agree with skyway luggage response. This was the one and only time I used this suitcase and it failed within the first few hours of use. I have had several hard plastic suitcases in the past that I have used numerous times and none of them ever cracked, including another skyway luggage that didn't crack on the same flight with the same baggage crew handling the item. A suitcase should be able to withstand numerous uses which include sliding down on conveyer belts and sliding down the turnstyle at baggage claims. No luggage should break on the very first trip down the baggage claim terminal. This questions the rigidity of their products that they should stand by.