Complaints

This profile includes complaints for TicTac Relocation, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TicTac Relocation, LLC

  Seattle, WA 98144-5195

• 

  TicTac Relocation, LLC

  14710 46th Ave NE Marysville, WA 98271-6170

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, we have already posted a previous complaint about this company in delivering our stuff from ********** to *************. We eventually received our stuff June 21 from *****************, whose driver told me that his boss did it as a favor to TicTac. I feel like if I did not put in the initial BB complaint TicTac would have probably kept us waiting. But when we got our stuff we had damaged and missing items. I filed the claim already with *********************** who told me they only handle damage items. They already forwarded my claim to Tic Tac November 1st to get payment for damage items. I have emailed TicTac several times and been in contact with ***** (who says he works in the company). Still no one has contacted me about anything. Especially my missing items which I know someone opened the box and took boyfriends PlayStation 4, ******** Switch, and Mic. Also missing a grey gym bag with weighted jump ropes, headphones, a suitcase, small end-table, box that contained a 20-large cube organizers, over the toilet storage shelf, 3ft tall ********* coin bottle, and a tracker. That time frame that our stuff stayed in some warehouse in *********** anyone could have taking it. Even the 3 guys who showed up. The main one ******** couldnt even give us reliable dates or working phone numbers. He took such blurry copies of my paper work over to the AMJA driver. He was confused why they were so unreadable. One more thing, I still have one extra box thats not mine, that I was told someone would contact me about. Still no one. I paid so much money to have stuff stolen and broken.

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired tictoc relocation to Move my house holdings from ***********, ** to *********, **. They picked up the furniture on 4/21 and placed in a storage. Ive been calling them, texting them and emailing them since June. They didnt respond whatsoever. The only time that I got a text from them is when they wanted $500 for storage. I told them that I have an agreement with my broker ( who apparently hired them ) of up to 60 days of free storage ( and I texted them the evidence), they stopped responding. They dont answer their phone. Broker answer when I call and they keep saying that they contacted them and there is an assigned driver. It never went beyond that. Up to today,when I called the broker, he said said that I have to contact tictac but I did several times and no answer!!!!

• Initial Complaint

  Date:05/30/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 5/20/2024 Amount paid to TicTac Relocation: $2706 ***************** paid to ***** Brothers Broker: $1150 credit/debit card.Promised to provide in state moving services. Failed to provide service. Business has not resolved the problem nor has attempted to contact back via phone/email. Job # L1880550 MC # ******* USDOT # ******* ***** Brothers Broker assigned Tic Tac Relocation to provide services for the customer with the customer having no prior knowledge of said Company.

  Business Response

  Date: 05/30/2024

  Customers items are not yet en route for delivery. Items were picked up in CA on 5/20/24 and heading across country to **. Per FMCSA guidelines, long distance moves this time of year can take up to 30 business days to receive and as of today (5/30), we are currently at 7 business days. Customer will be updated as soon as items are in transit to the destination and we are working to have them shipped ASAP.

  Customer Answer

  Date: 05/30/2024

   
  Complaint: 21781096
  
  I am rejecting this response because:

  The broker 3 Brothers Moving told me 7-14 days when I scheduled this move back in January. On top of that your current driver that picked up our stuff has told me that it could go out next day or by the end of the week by driver ****. No where does it say 30 days because its May. No one pays all this money to have things sit thats inconvenient for customer and business. And By that time it could be stolen. Plus can I have your real working business phone number? Your company number and email never got a response and does not work. The driver is the only phone number I have to this entire company, who took my money via Zelle. And who keeps telling us to text a number who is the dispatcher that does respond. It feels like a scam, give me a real person to talk to over the phone.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/06/2024

  We apologize that this feels like a scam and that the customer was not properly informed of the delivery timeframe but unfortunately this is standard practice. Your items are not being stolen and we are in the process of coordinating delivery. As soon as we have an ETA, you will be notified.

  Customer Answer

  Date: 06/08/2024

   
  Complaint: 21781096
  
  I am rejecting this response because: I and others in my family have tried to contact tic tac by email and phone but only to have no response or calls straight to voicemail. This past week Ive been Trying to call between 12 pm to 5 pm only to get no answer. Not even a call back from tic tac saying they missed my call/voice messages. I find it interesting a worker from tic tac gave me the number of the driver thats transporting our stuff only for the driver to never even respond to call nor text. This is a big move for me and Im not happy as your customer nor do I feel helped in anyway shape or form through customer service. June 9, 2024 will mark 21 days since tic tac has picked up my belongings from my apartment. What steps are in place to help a customer of yours who isnt satisfied with the service they paid for?
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/12/2024

  You can file an insurance claim if youd like once items are delivered. Information will be provided at delivery.

  Customer Answer

  Date: 06/14/2024

   
  Complaint: 21781096
  
  I am rejecting this response because: I am requesting all information regarding this moving job from three brothers broker and tic tac relocation from setting a booking date to the pick up of my belongings Via email. That being said, it is generally considered good business practice for companies to provide detailed receipts upon request.

  Email: ****************************

  Important belongings like ashes from a loved one and pictures are in there with our belongings this company is holding. Although law May give you 30 days to deliver our items, TicTac relocation states

  If youre looking for fast, efficient, and professional movers in **************** and the **** then youre in the right place! Experienced, reliable, and honest movers are available for all your long distance moving needs including Residential, Commercial, Apartment and Office buildings, loading, unloading, packing and storage. TicTac relocation also guarantees free storage for the first 30 days which is the length you are saying it will take to find a driver.  For those of you who need a place to store your valuables whether temporarily or long term, our state-of-the-art storage facilities are equipped with many features including climate-controlled storage to keep your items in pristine condition to 24hour video monitoring security to keep your items safe and sound. With TicTac, theres no limit on how long we can store your items whether it be weeks, months, or years. To accommodate your oversized items, we also offer vault storage and a racking system. As an extra thank you for choosing TicTac Relocation for your storage needs, every move includes free storage for the first 30 days! You say state laws allow you up to 30 days to deliver our belongings but after said *********************************************************************************************************************************** over phone. 

  Sincerely,
  
  ***********************

  Business Response

  Date: 06/21/2024

  Your items are in transit and should be arriving in 3-4 days. Delivery documentation and receipt will be provided once the driver arrives.

  Customer Answer

  Date: 07/09/2024

  I do not accept this companys response. Upon payment with the driver, The receipts are unreadable. The driver sent photos of said receipts through iPhone messages which were unreadable and blurry. No physical copy of receipts were received from movers. Items were missing of ours as well as we received other customers items. Items delivered were broken, crushed and damaged beyond repair.  Boxes were opened due to mismatch in tape with other boxes also, items were missing inside said boxes. **************** and company are unresponsive to calls which only go straight to an answering machine. Please send clear photos of receipts to email which would show good business practices.

  Business Response

  Date: 07/12/2024

  Please email company at *********************************** to be provided receipts and claims information.

  Customer Answer

  Date: 07/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 26th - Was supposed to pick up my stuff in Gold Bar Washington on March 25th texts and emails for 3 days saying maybe Tuesday, no Monday ... just jerking me around then showing up late afternoon Tuesday , Then they lie about needing a bigger truck and charge you more. Quote was for $4981, when they finally show up I was charged $13331 Or no move. I had NO choice at this point had to be out of house. House was going to be cleaned, photographed and sold. Listing was "supposed" to go live on Friday. My flight out was 3-27 at 5am... On top of all that one of TicTacs employees ripped out a water pipe in the garage, I was told by ****** and ***** (both TicTac employees) that it would be fixed. ****** said she had a plumber coming between 8am and noon on the 27th. NO Plumber ever arrived. No call from ******. After a week and many lies and promises, I arrange a plumber. Gave the company phone number to ******. ******* refused to pay the $700 for the plumber and the $150 for the firewall repair of sheetrock, blaming me because I was impatient (a week???) AND said I should have disconnected the water. I had no clue their employee would take it upon himself to try to disconnect anything! He did this with no ok from me. I wasnt even there in the house when he did this.. I just got lie after lie for everyone at this company.

  Business Response

  Date: 05/31/2024

  Customers contracted dates were 3/24-3/25. Advised customer we would arrive on 3/24, customer said she was unavailable until 3/25 and we could not come until then. We informed the customer that if she was unable to have us on 3/24, we would need to move the job out a day to 3/26 and while we tried to accommodate the customer and make schedule changes, we informed the customer the morning of 3/25 that they would still not be able to arrive until 3/26. Once the workers arrived and did the walk through, customer had a very large amount of items that took her over her reserved space and we had to change trucks and do her move with a semi truck in order to fit everything in one load. Customer also had several bulky/heavy items along with many things that still needed to be packed by our crew. All of these things resulted in the additional charges and were in accordance with the estimate stipulations that she signed with the broker upon booking the move.
  
  Customer was advised by broker and in contract that all items being moved needed to be disconnected, removed from walls, and packed appropriately. Customer insisted the washer could not stay and needed to go and asked that we try to disconnect from the wall. Customers home had old pipes and unfortunately cracked during removal (confirmed by plumber). Customer was advised that ******* would arrive the following morning (3/27) (which they did) and stated they would not be able to repair until Sunday (3/31) due to the state of the brittle pipes and amount of work it would take to replace them. I advised the customer of this the morning of 3/28 and customer insisted she had a plumber that would 100% do the repair on Friday (3/29) so our plumber was canceled. Customer was informed that we needed the estimate prior to job being done in order for us to approve reimbursement as we already had arrangements and estimates done ourselves. Customer did not provide any cost details prior to having work done. Customer then emailed the afternoon of 3/29 now stating that her 100% guarantee plumber could no longer come Friday and would not be able to arrive until Monday (4/1). Customer requested on Friday afternoon, going into a holiday weekend (Easter), and after she had us cancel our plumber, that we have our plumber rescheduled and to come on Sunday (3/31) as planned. Due to the last minute changes on a Friday afternoon, as well as being a holiday, the plumber was no longer available. Customer never confirmed with us if her plumber was still arriving on Monday (4/1) so we had ours return to the home as planned. ******* arrived and was turned away as theirs was arriving at the same time. Our plumber was paid for the dispatch and cancel of the job and customer still provided no estimate or cost information until the next day after her plumber was finished. I informed customer that I had made it very clear that we would not accept work blind, and that we require the estimate prior to acceptance. Had the customer let us resolve the issue as intended, the work would have been done earlier and paid for.
  
  -screenshots attached to confirm email correspondence with customer. These emails will confirm that customer was not left to search for a plumber on her own after a week and is evidence that we stayed in frequent contact with updates, had a plumber arranged, and highlight that it was in fact the customer that decided to cancel our plumber, and ultimately wanting them rescheduled last minute once hers fell through. We made every attempt to resolve this issue and had the customer had patience, this would have been taken care of without her involvement.

  Customer Answer

  Date: 05/31/2024

   
  Complaint: 21778403
  
  I am rejecting this response because: is it lies. This company over and over again promised to do things that never happened.

  Including the plumber - there was never any plumber at my house sent by ******. No plumber came to ******** and left because he did have the items to do the job and then was going to return on Sunday. Not just any Sunday but Easter Sunday. It didnt happen.

  I and my realtor found a local plumbing company that was able to come out before Sunday and fix it. ****** was given the information so she could call them. IF she was looking so hard for a plumber to come out why would she not call a plumber that we had an appointment with? Why would she not send us the quotes she supposedly had? 

   

  As for the broken pipe, I did not give their employee permission to move or undo the washer. I was not asked if it was going. I was not there when he took it upon himself to rip it out of the wall. Why if it wasnt their fault would ****** and ***** even "get" a plumber? Why would both tell me for a week that they would fix it?

  Because it was their fault. I didnt give anyone permission to rip the pipe out of the wall, to move the washer OR to break the washer. 

  I have also attached 1 of the texts stating they will most likely be able to pick up Monday...
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/06/2024

  As I provided with my previous email screenshots, there were no lies as to the customer cancelling our plumber and then changing her mind. Yes, they were originally willing to do the job on Sunday until they were cancelled last minute on ********* then asked to come back yet again so they stated Monday was their availability. We also had back and forth communication regarding arrival and customer was frequently updated and provided option. If there is a way provided to me to submit the recorded phone calls, please include that information and I will happily send them to also confirm the conversations with the customer regarding scheduling changes and options. I am also attaching a screenshot of the Venmo payment sent on Monday (4/1) to the plumber on site who was turned away because the customer failed to let us know they no longer needed our plumber, again. I am also listing the two separate companies that were sent out to the location. The first company was All Pro Plumbing West, their number is ************. They were out on 3/27, phone log attached for confirmation of contact. They were unable to do the work until almost a week so we did not proceed. The second company was *********************** their number is ************, this is the company who said they would do Sunday, were cancelled, then asked back and offered to do Monday, then turned away upon arrival on Monday, compensation payment was made and attached.
  
  The back and forth he said she said regarding if she gave the crew permission or not is irrelevant. It was her home, she wanted the item moved, she was unprepared so our men offered assistance. Unfortunately it didnt work so we attempted to make it right and unfortunately again, the customer just made everything extremely difficult and chaotic for no reason and she was made well aware prior to her plumber arriving that we would not agree to payment until she provided us with the cost estimate and she refused to do. Im unsure of how else to proceed as its in the customers contract that disconnecting any items was her responsibility prior to arrival and we are ultimately not held liable.

  I attempted from several computers to view this information customer has attached but every file was just the image of outlook, fortunately we have the same email thread which Ive already included in my previous response.

  Customer Answer

  Date: 06/07/2024

   
  Complaint: 21778403
  
  I am rejecting this response because: These are lies. I never said for them to move the washer. It was to stay with the house. The new employee took it upon himself to remove and break something he never should have touched. I should not have to stand over every one of their crew and watch what they are doing.

  ************ is scammers. They lie over and over.

  I never canceled their plumber because no plumber EVER showed up. The plumber was supposed to be through TicToc how could I cancel? I was not even in ********** while all this as going on. From Tuesday when they damaged my plumbing, Wednesday when no plumber showed up and the Next Monday when my realtors plumber showed there was NO response from ****** on when their supposed plumber would arrive, except that he would be there Easter Sunday. 

  Messages show they were looking for someone to come sooner than Sunday BUT there was never any text or email to myself or my realtor, except from us giving ****** information on a plumbing company we found. 

  I never expected them to do as they say. Everything they said was a lie. 

  This is mainly to warn others about this moving company. I honestly hope someone reads these lies and choses another company. An F rating on BBB would have turned me away if I had a choice. 3 Brothers Moving who I had a contract with picked ****** to fulfill the contract. I wasnt given a choice. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/12/2024

  We have already provided all necessary information and documentation that shows customer canceling our plumber via email saying she has someone to come sooner, and then requesting we have our plumber continue to come as theirs was delayed. Theres nothing more to go back and forth with here. We apologize the customer is unsatisfied but we are not reimbursing her for her decisions.

• Initial Complaint

  Date:05/24/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to this company via email/text/call I do not know how many times. Upon delivery my items were badly damaged, missing and I recieved items that are not mine. I have tried reaching out to get the insurance information and a copy of my contract but nothing has been provided to me. We have documented every missing/damaged item and would like a resolution as soon as possible.

  Business Response

  Date: 05/25/2024

  Email was received on 5/22 requesting insurance information. Response has since been sent with the company contact details to initiate a claim. Email didnt contain request for contract but the *** signed at pickup is attached here, as well as being automatically sent to customers email upon signing the day of pickup as it was completed via DocuSign. Delivery driver was contacted regarding a copy of the *** and inventory to be signed at delivery and we were informed that the customer did not sign or return a copy to him so that isnt available from us. Claims company also included below as well.
  
  Anthem Claims Management 
  Toll free # *********************
  Claim website (www.MyMoveClaim.com)

  Business Response

  Date: 05/25/2024

  Was unable to include email in original response, see attached for email dated 5/22 and no request for documents.

  Customer Answer

  Date: 05/31/2024

   
  Complaint: 21756401
  
  I am rejecting this response because: This is unacceptable because I have called and texted dozens of times, I have left voicemails regarding my concerns and need for a copy of my contract. Nobody has ever responded to me to give me any details about my move. I never recieved a copy of anything like they have stated. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/05/2024

  Your documents have been sent along with claims information. Please proceed with claim filings.

• Initial Complaint

  Date:03/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired to move property from ********** to *****. They knowingly charged me to move young trees/plants. They failed to ship stating its agricultural restrictions then said it was confiscated by customs at az border yet refused to show proof. The state it was picked up days later by driver to return to warehouse and said I need to drive to ********** to pick up. I was lied and misled by businesses they failed to complete delivery. I ask for full refund since they failed to complete the deal

  Business Response

  Date: 03/17/2024

  ******* made a mistake taking trees, it is ********** law no agricultural can be transported into or out of the state. Trees were returned to location near customer original address if theyd like to be picked up, amount charged for space trees used was refunded. Remaining job was completed so full refund will not be done as the customers original contract also states live plants can not be transported.

  Customer Answer

  Date: 03/17/2024

   
  Complaint: 21445009
  
  I am rejecting this response because:
  The business was aware of state law and still accepted the plants and charged me it was their employees that made the mistake yet I the customer are being held solely liable by the company. They stated the plants were confiscated at the ******* border yet provided no proof in an attempt to mislead me. I live 22 hrs away from their location . I have not received any type of refund from the company.they mislead me multiple times Sincerely,
  
  *****************************

  Business Response

  Date: 03/18/2024

  We completely understand the customers frustration and because it was our employees mistake taking the trees, the amount charged for that space is being refunded. Beyond reimbursement for the amount charged for the portion that was unable to be moved, we are not able to provide any additional discount as the remaining job was performed and completed as agreed. We cant accept doing a job for free because an error with some trees occurred. Reimbursement for the tree space charged is our only resolution. Whether we mistakenly agreed to take the trees or not, the customer would still be unable to transport the trees across ******** lines and that is not something we can be held responsible for, the only outcome here is reimbursement for the tree space charged.

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21445009
  
  I am rejecting this response because:
  The business has been lying and misleading from day one. They stated. The trees were confiscated at the ******* border yet provided no proof but were able to recover the trees to return to their warehouse. Then they stated that I was refunded for the tree space which I have not received. They admit that it was their employee that made the mistake.  I hired them to complete a service and the job was incomplete do to ********** ag law that they as a company and its employees should be trained on for legal purposes and as a result I have lost ************************************************************************************ customer satisfaction and I ask for some sort of arbitration 
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company arrives in a truck and wants another thousand dollars. They also wanted to charge me more for distance from truck to apartment. They claimed that my original broker didnt give me enough cubic measurement I was at their mercy. I needed to drive out of state so I continue to have them move my stuff then I was told that it would be 2 to 3 weeks which ended up being about six weeks. Got the delivery. Many items broken fine China three huge boxes missing along with other items the large boxes that are missing contain very expensive long fur coats winter jackets, a lot of clothing in a lot of kitchen appliances I dont think I will be able to get anywhere with this company company has zero customer service rarely calls me back I really need them to find the three large boxes which is the most important and to give me a refund for the damage and charging me extra

  Business Response

  Date: 03/20/2024

  We have been in contact with the customer to inform her that we are attempting to locate the missing boxes and provided insurance information to file a claim for missing/damaged items. Unfortunately we have to wait and see if a customer updates us that they received items that did not belong to them, otherwise we dont have a way to track 3 individual boxes.

  Delivery timeframes take anywhere up to ***** business days and was included in initial paperwork signed by customer with the broker. We try to deliver as soon as possible but sometimes that is unable to happen.

• Initial Complaint

  Date:11/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired a moving company for move from ********** to *******, last August 2023. When I called the broker (************** Moving) hired the moving company ( Tic Tac relocation) so the day when I hired they charged $500 by the broker and I did it. Next Day the moving company pick my stuff up and wait for one call for made the first pay (50%) and when delivery the other (50%). For three months these guy never answered my phone calls and my email, rarely answered was the same lies so I went to police station, wrote reviews them websites and then show *** apologizing with me and we had bad communication so, they demanded make the first payment (50% - $879) and when I did it, my delivery should be **** days. So now Its been 15 days and again never answered my phone calls and today 11/02/23. They want to charge me for storage and they don't send things because they don't have a truck and that its no my problem. For me these guys they are a thieves and lies

  Business Response

  Date: 11/13/2023

  We do apologize for the poor communication by our *******. Unfortunately this did take a little extra time due to the location but delivery was delayed for lack of payment. Delivery is currently in transit so the job is now being finished. We have not charged anything than the 50% that you were required to pay the day of pickup and failed to do, requesting more time. Do to the amount of time it took to receive the pickup payment, storage fee was applied and delivery was delayed until original payment was received. Its stated with the broker, as well as the bill of lading that pickup payments are required the day of pickup and delivery will not begin until that received. Once payment was received, delivery was coordinated and within the 21 business day estimates as required by the FMCSA.

  Customer Answer

  Date: 11/18/2023

   
  Complaint: 20818322
  
  I am rejecting this response because:

   

  This moving company stolen my ***** 50, my sisters boots, one laptop, and more self cares stuff.  My stuff had in the ex employer moving companys house him name is *****************************, that is him address:

   

  ****************************************************************

   

  so he dispatch my stuff from him house and the dilemma is this guy stole my stuff o someone of the moving company stolen or missing my stuff and broke my microwave and need a refound of money for this case, I pay for the work but something doesnt work very well for part the moving company and that mistake isnt my fault. 

  Sincerely,
  
  ***************************

  Business Response

  Date: 11/30/2023

  Per our email communications, we have been working to resolve this and provided customer with **** information. We have also provided our claims management company information for customer to submit a claim for reimbursement.
  

  Anthem Claims Management 
  Toll free # *********************
  Claim website (www.MyMoveClaim.com)

  Customer Answer

  Date: 12/04/2023

   
  Complaint: 20818322
  
  I am rejecting this response because:

   

  *** is your worker or Ex worker from your company. Your company is responsibility delivery complete and this point you and your company need to pay for my missing stuff ( ******* *********** because are the most value about my missing stuff). 
  

  I have the information about *** means his phone number but guess what never pick my calls up.  
  

  only need from you part you have to responsable about the missing stuff

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/07/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tictac Relocations was assigned by a broker company to move our goods from ******, ** to *****, **. They picked up my items on 6/4/23 with a promised delivery date of 6/9/23, but it's been more than 4 months since them and they still haven't delivered or return our items as of 10/7/23. Despite numerous attempts to address the issue TicTac Relocation consistently failed to communicate, provide updates on the shipping status, ETA, or respond to my calls and emails. They simply refuse to return my items.

• Initial Complaint

  Date:09/30/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TicTac was contracted to make my move. I was notified that they were to be there 9/15/23, but ****** with TicTac said they would be there 9/14/23x so I scrambled to get things done and even paid for a motel ($120) because my apt would be empty, however, ****** texted later on 9/14 and said they couldnt get there, would I mind if they would be there on 9/15/23. I agreed and even then they were 1.5hr late. On that day, ****** said my things would arrive in Cali within 3-5 days from 9/15/23. I followed up with ******, via text, on 9/18 for an update and he said 3-4 days, at most. Based on that, I accepted a position to start 9/25. Nonetheless, I heard nothing all week and finally reached out to ****** via email to get an update. She stated, 4-6 days from Friday, 9/22. Today, is 9/30/23 and Ive yet to receive my belongings and have incurred a weeks wages lost, had to purchase business clothing because I HAVE to get to work.****** assured me the driver would reach out and my stuff would arrive prior to my work day on Monday, but hasnt happened.

  Business Response

  Date: 10/05/2023

  Items has been delivered, claims information provided.

  Customer Answer

  Date: 10/05/2023

   
  Complaint: 20679819
  
  I am rejecting this response because, while true, things were delivered, 3 boxes are missing (one of which is a huge wardrobe box with ****s of dollars of clothing), one is cookware and the other was filled with home decor, some of which is irreplaceable. My TV is broken. My time, concerns and treasured possessions were not valued and I would like a reimbursement for this unnecessary inconvenience caused by this company. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 10/30/2023

  We apologize that items were damaged or missing and do our best to ensure each customers goods receive proper care. You can contact us directly, if not already provided, for our claims management information for reimbursement for any damaged or missing items.

  We will continue to work with the team regarding arrival and delivery time frames and communication but due to the fluid nature of the transportation industry and timing being based upon each individual customers needs and unexpected delays, we are unable to guarantee any pickup or delivery time. Pickup and delivery timeframes are solely an estimate, as stated in original agreement signed with the broker at booking, and in the Bill of Lading signed at pickup so while we will continue to work on better timing estimates, we can not compensate loss wages/personal time for timing discrepancies that are within the contracted guidelines. In this instance, pickup occurred within the quoted dates on the estimate, and delivery occurred within the federal guidelines timeframe.