Complaints

This profile includes complaints for Bill Pierre Chevrolet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bill Pierre Chevrolet

  11323 Lake City Way NE Seattle, WA 98125-5305

  
• 

  Bill Pierre Chevrolet

  PO Box 27165 Seattle, WA 98165

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently bought a car from them, they charged me with a different price other than what they claimed on their website + their actual quote. During the whole contract process, they didnt show me any price or breakdown details, which lead me to believe its the same price they showed me in the quote, and fooled me with we will refund you the overcharged part.They have blocked my phone number and claimed nothing they can do.Its my first time buying a car, could have been a wonderful memory, but now I feel fooled and looked down on. If you could help me punish this dealership, would be so good for *******. Let everyone know they are actually frauds!

  Business Response

  Date: 03/19/2025

  Thank you for sending us this to review. The complaint states that we didn't show any price breakdown details and that we charged a different price than the vehicle was advertised which are both completely untrue statements. I am thankful that our digital process retains the items shown/ printed along with a digital time stamp, so we are able to prove the claims made in this complaint are untrue.

  We printed/ showed multiple breakdowns of the numbers associated with the purchase (these are visible on page 4 of the attachment labeled CRM). Because of limitation of attachments, I am only including one of those printouts which is the same one that was attached on the complaint showing the $22,990 selling price plus appropriate taxes, license fee estimate, documentary service fee's, down payment, unpaid balance and some options for payments. 

  Our business manager then prepared all of the needed licensing/ lending documents and also presented the customer with available protection products. In this transaction the customer elected to add both a vehicle service contract protecting against mechanical breakdown and also Road Vantage protection which covers issues that arise with the tires, dents, windshield, wheels and also provides key replacement if lost. The attached "RV" is an actual screen print that was shown to the customer while this was being discussed, illustrating the items covered by the road vantage product. The next attachment "Menu" shows the screen that the customer saw/signed with the protection products they selected (Service Contract and Road Vantage), the ones declined *************** Maintenance, Appearance protection) along with the corresponding breakdown of the revised price, tax, license, term, rate, payment and down payment. Both the Road Vantage and the *************** Contract have individual agreement forms that are also signed with the coverages/ pricing, because of attachment limitations I am unable to attached those but can provide anyone copies if they would like. 

  The next attached item is the "buyers order" which again shows a complete breakdown of the selling price, protection products, license, taxes, documentary service fee, down payment and the unpaid balance. The last item attached is the Retail Installment Contract "RISC" that then takes the unpaid balance and shows the payments, interest and another breakdown of the pricing, taxes, etc.

  Our system has no way to block a phone number, nor would we claim there is nothing we can do as both of the protection products are optional/ cancelable products that offer prorated refunds for the time they have not been used. If this is something that our customer would like to do, they are welcome to contact me directly so I can get their authorization on the cancelation request form and once I have that we will happily process it for a refund. They can reach me directly via email at ****************************************** by phone at ************ or in person at the dealership. 

  If anyone has additional questions or would like any additional information, please reach out to me directly at well.

  Thank you,

  Luk *********

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello to whom this may concern,February 11th, I went in to purchase a used 2021 ****** Camry SE. We discussed over text that I would not come in if the price was under $*****. They agreed. I came in and they kept telling me the bottom line was what I ask for but the math shows a different end price. They kept telling me it wasnt *****. The math showed $21556 finance and $1000 down. That would mean $22556 as the bottom line? It wasnt showed or said by them as so. I have paperwork I can provide.There is also undisclosed damage, that was only shown to me after I had signed most of the documents, an ***************** report stating that it was auctioned under severe frame damage but the ****** report stated something entirely different: clear title, and zero accidents. The dealer assured me it was completely damage free and doesnt have frame damage.I am worried I am getting a hidden lemon. I have not picked up the car from the dealership yet, and over call, they said I cant back out of the deal as the contract is already set, they are hard set and wont let the deal go. Should I ask my credit unions offer to hold the payment off, until I can figure out what is going on? They have not paid yet.I want to see if I can back out of the deal, I have been recommended to get a lawyer and claim auto fraud.

  Business Response

  Date: 02/21/2025

  Thank you for sending us this complaint to review.  Upon receipt, I spoke to our Sales Manager that was involved with the transaction, and he contacted Mr. ***** They discussed all the details around the purchase and Mr. **** elected to continue with the transaction.

  If anyone has additional questions, please feel free to reach out directly at ************ or by email at ***********************************************************************

  Regards,

  Luk *********

• Initial Complaint

  Date:07/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 22nd, I arrived at Bill Pierre Chevrolet for a test drive appointment for a 2019 ********** listed on their website for $13,990 (price including the $4,000 Federal EV Tax Rebate, which I qualified for). Upon completing my test drive with my salesman, *************************, I completed an application through their online portal and received an estimate of the vehicle cost using in-house financing and no down payment. I told him that I had come with pre-approval for an auto loan from my credit union (Twinstar) for up to $9,500 (48 months, 7.74%) and ****** updated the estimate to show the vehicle cost with my loan terms and a $6,000 down payment that I had planned to make.After agreeing to these terms, he sent me to do paperwork with his manager. When I entered the manager's office, he mentioned he could get me a lower interest rate through ************************* and I asked him if the terms were the same. He told me they were. We proceeded to do the paperwork, which he moved through very quickly and explained very little. After the sale was completed, the manager folded my paperwork and placed it in an envelope before handing it all to me. Throughout this process, I was still led to believe the total cost of the vehicle was $17,990 (minus $4,000 for the Federal EV Tax Credit) before taxes and fees.I received no information at the time of sale about my ************************ account related to my auto loan until today when I received access to my account. Upon logging into my account, I saw an auto loan amount that was nearly double ($15,296 vs. $9,000) what I expected. At this point, I opened the envelope the manager had given me with my paperwork only to find that an additional $2,495 had been added to the cost of the vehicle and the terms of my loan had been changed to 60 months instead of 48 months. It is clear to me the dealership intentionally misled me regarding the total price of the vehicle and has done the same to other customers.

  Business Response

  Date: 07/08/2024

  Thank you for sending us this complaint. We are happy that we were able to help find a lower interest rate saving 0.75% APR and the price of the vehicle was as advertised ($13,990 after the federal incentive on EV). After receiving this complaint, I spoke to the parties involved and our business manager reached out to **************. During the purchase a vehicle service contract that covers mechanical breakdown and also a protection package that covers windshield, tires/ wheels, paintless dent repair, lost key and roadside assistance were both purchased, and those amounts were added to the unpaid balance. The person who prepares all of the paperwork and goes over the available protection products makes sure to review the unpaid balance, rate, term, payment, etc. obtains all of the appropriate signatures which should have prevented any questions or confusion, and we are verry sorry to hear that there is.  

  Those two products are cancelable, the request has already been returned by ************** so we are having that processed and the proceeds will reduce the unpaid balance accordingly. 

  If anyone has additional questions, please feel free to reach out to me directly at ***************************************** or by phone at ************.

  Regards,

  Luk *********

• Initial Complaint

  Date:06/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership changed an online advertising price while I was looking at a car.When I sat down to discuss the numbers they said no such thing happened, when confronted with my pictures and prior emails they were quick to tell me they would honor the price.The dealership valued my trade in 32% less than its ***** Blue Book value

  Business Response

  Date: 06/28/2024

  Thank you for sending us this complaint. We were aware of this issue when ******************** emailed us and posted comments online. His belief is not what had occurred which we explained to him by phone and also send the supporting documents that are attached to this response. 

  We price our vehicles very aggressively to offer consumers exceptional deals. In this case, the manufacturer (Chevrolet) had reached out to us Monday the 24th that we were priced too low on a couple of specific units, one being the vehicle ******************** was interested in. We needed to increase the price to above the minimum advertised price which we did the next day (25th) at 2:08PM. The person who was re pricing was not aware that ******************** had an appointment on that vehicle later in the day and when he came in to look at the vehicle, we presented him a proposal with the current pricing at that time. Once we learned that ******************** had come in on a previously seen advertised price we tried to explain the situation and that we would be happy to honor it, but he was too upset, believing that it was done intentionally so he left, emailed, posted online reviews and filed this complaint. 

  If anyone has additional questions, please feel free to reach out to me directly at ***************************************** or by phone at ************.

  Regards,

  Luk *********

   

   

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled our gap coverage and the gap provider confirmed it was successfully cancelled and refunded back to the dealership ***************** Chevrolet, in ******* on their February statement of 2024. ***************** has been saying for the past few months the same careless remarks over and over "leave your number and we'll get back to you". They have failed at paying back a refund to its customer and are now at 90 days past due and running. Either they are greedy, careless, or just cannot keep a fair and honest crew on payroll, but in the end, they are the ones, holding on to funds that do not belong to them, and don't have the care to finalize the refund process. Car sales are down, the economy is not so good, but that doesn't give a dealership the right to use a customer's refunded money, for their own purposes. Next report will be ******* yelp, ********* and anything else, until ***************** Chevrolet does right and pay its obligations to its customers. We will have to contact ******************** corporate of this dealership failing to refund its customer's approved funds, and urge the Gap Coverage

  Business Response

  Date: 05/29/2024

  Thank you for sending us this complaint. 

  We did not have the cancelation request from *************** until May 9th (attached) and therefore did not know what to do with the refund. Once we got the information and needed proof of lien being paid off we issued the check to her and it has subsequently been cashed. 

  If anyone has additional questions please let me know. I can be reached at ***************************************** or by phone at ************.

  Regards,

  Luk *********

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/13/24 I went into Pierre Chevrolet to cancel ************ coverage as well as GAP insurance. I was told to fill out a form which I did that same day and if there was any issues I would get a call from the finance team. I asked how long, the salesman told me a couple of weeks and when I asked for a rough estimate he said 4-6 weeks. I havent heard from them since that day. I decided to send a message on 3/14/24 in regards to this matter but they didnt get back to me regarding the refund instead mentioned if I was interested in a new vehicle . I then called on 3/19/24 to atleast get an update on my refund and talked to ***** who told me someone in finance would call me back once they werent busy. Today is 3/25/24 still no refund or call back from someone at the dealership letting me know the status of my refund.

  Business Response

  Date: 04/05/2024

  Thank you for sending us this complaint. I reviewed the history and we did not have the cancelation request needed to be able to process this request. We have since remedied that, canceled the products and the refund should arrive within 3 weeks.

  If anyone has any additional questions please let me know. I am available by phone at ************ or email at *****************************************

  Regards,

  **********************

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle. Deal fell through and returned truck November 16th. Put $2500 down. Have been told for last 2 weeks check has been mailed and yet to receive it. It is now Nov. 27th.

  Business Response

  Date: 11/28/2023

  Thank you for sending us this complaint. I have review this with my accounting office who has processed and already sent the refund to the address we have on file for ************ which matches the address on this complaint. I called and left a message letting him know that and provided my direct contact information if he has not received the check by now. 

  If anyone has any additional questions I can be reached at ************ or via email at *****************************************

  Regards,

  **********************

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted **** Pierre finance department about a week ago and informed them that I would like to cancel a service contract I signed up for when I purchased my vehicle. I was told that they would pass the information along to someone else who handles the cancellations, and they would get back to me. A week later, I have yet to hear from someone. I called back two days ago (7/17/23) I asked about how the process was going. I was told that they were not aware of the cancellation which was of no surprise to me. I have heard that dealerships try and avoid cancellations like the plague. I am not going to take a NO for an answer. I asked to start the process of cancelling my service contract. I asked that they pro-rate the contract and provide me with the refund. It was a contract for about ***** for 48 months. I purchased the 2022 ***** Silverado **** HD in October of 2022. It is now 7/19/23. I was asked about the mileage which I provided him. The finance employee, unknown name, made it seem like I was trying to fraud the system and made other excuses as to why it is not that easy to complete the process. I let him know that I would drive up there if it made things easier. He eventually stated that he would send me a cancellation letter via email. I provided him my email address and I made sure he had the correct address. Again, it has been two days and I have not received a cancellation document via my email. I hate to go to this length to get something done but I feel like it is unfortunately necessary. Can they cancel my contact and pro-rate the amount left and cut me a check. Is that too much to ask for? Ill even do the math for them $*****/48 months=$1,145.83/12 months=$95.48 x 10 months used=$954.85. So we subtract $954.85 from $*****= $4,546 <----- This is what my refund should be...(not exactly but in the same ballpark.)

  Business Response

  Date: 07/20/2023

  Thanks for sending this complaint to review. I just personally sent the cancelation request so we can get that process started and the service contract company will send the pro rated refund proceeds back to the lien holder. I will review on our end who the calls went to and address the lack of follow up of our staff which is unacceptable.

  If anyone has additional questions please let me know.

  Regards,

  **********************

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a 2019 ***** Blazer RS vehicle brand new with only 5 miles on it from Bill Pierre Chevrolet in 2020. I've have kept up with the regular maintenance for my vehicle with Chevrolet only. Considering I've paid an excess of $62,000 for a new vehicle I should not being having major issues with this vehicle this early on in my ownership. This is the second time my vehicle has completely cut off on me while driving. The first incident happened on July of 22 and now on November 20th, 2022. This time I had my children in my vehicle with me and an accident was caused behind me due to this occurrence. Fortunately for my family and I we were not hurt and my vehicle was not damage from the crash. However, this incident is serious and should not be taking lightly. Although not harmed this could have much easily been a fatal incident not just for my family but for others on the road as well. My vehicle has been proven to not be reliable and safe to be on the road. I've attempted to contact the dealership, however still have not heard back from the proper person. At this point I'm asking for my money back or a replacement vehicle that does not pose a threat to my family and others on the road.

  Business Response

  Date: 11/22/2022

  We are very sorry to hear that the vehicle has issues and are happy to assist having them assessed and repaired as soon as possible. Pierre Chevrolet is a franchise of Chevrolet, not the actual manufacturer. **************** has very clear details on what is eligible for repurchase under the lemon law https://www.atg.wa.gov/general-lemon-law and those requests should be directed to Chevrolet ************* directly. 

  Please feel free to reach out if we can provide any assistance on the Service or Sales side.

   

  Regards,

   

  Luk *********

  Customer Answer

  Date: 11/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, as I told the gentleman in which whom spoke to that I'm currently residing in *******, ** and will not be be able to bring it in to their location. However it is at Autonation Chevrolet ************* in *******, ** **************. I don't feel like I should have to keep paying large amount of money for the same issue. I'm not satisfied with this response as it does not resolve my issue.
  
  Sincerely,
  
  *********************