Complaints

This profile includes complaints for Pierre's Money Mart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pierre's Money Mart

  11577 Lake City Way NE Seattle, WA 98125-5327

  
• 

  Pierre's Money Mart

  PO Box 27165 Seattle, WA 98165

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a car and purchased ************* with the car loan. One year into the loan the car was rear-ended and totaled. We contacted Pierre Money Mart multiple times to get a copy of the gap insurance paperwork and we were promised that it would be provided. After months of contacting them, dozens of promises and excuses with NO follow through the commercials stopped running and they stopped answering the phone. I had assumed they went out of business. These guys took our money and REFUSE TO PAY!

  Business Response

  Date: 03/23/2025

  Thank you for sending this complaint.

  Im confused as to the comment about no longer being in business. Our marketing has not changed, our phones are still working. If duplicate copies of the paperwork is all that is needed ********* is welcome to stop in any time and we can provide him another set. 
  

  If he prefers them emailed he can reach out to me directly at ***************************************** and I will respond with them as soon as possible. 
  

  if anyone has additional question please feel free to reach out at the email address above r by phone at ************

  Regards,

  Luk *********

• Initial Complaint

  Date:01/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extremely unprofessional had me sign a contract at the dead of night behind a Jack ** The Box used a flashlight and pointed where I needed to sign didn't explain any of the contract told me it was 655$ for 13 months never gave me a copy of the contract later I find out it's a 84 month car loan after months of requesting the contract! Overcharge me for a car that I asked why on their website was ***** and why they were charging me ***** was told it was too late because the contract was already made! I was completely misled and misinformed they were prey on people with no credit and take advantage of you do not trust any of them especially ****** and *** ******!

  Business Response

  Date: 02/05/2025

  Thank you for sending us this complaint.

  I have reviewed the transaction file and spoke to all the parties directly involved with the purchase. We did accommodate the request of having the paperwork brought to be signed and performed that function in the effort to provide excellent service. The documents were executed, the loan was funded, heard a couple weeks later they were displeased they cosigned, and they felt the price was more than it should have been for the vehicle as other vehicles similar were priced less. *** one of our managers explained that the loan had already been completed, this was not the vehicle they saw for a lesser price and simply rescinding the deal was not that simple. He then received a text apologizing "I am truly sorry, I trusted someone I shouldn't have". 

  If anyone has additional questions, please feel free to reach out to me directly at ***************************************** or by phone at ************.

  Regards,

  Luk *********

  Customer Answer

  Date: 02/07/2025

   
  Complaint: 22861464
  
  I am rejecting this response because: *** knows i was misinformed and mislead but doesn't care and the car that was listed on there was actually the sold vin number checked out but they took it of there website *** is a liar and it wasn't weeks after we had asked for the contract multiple times they did not send it till over a month later cause they do not know how to run a business just a scam!
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from this company that I was told over and over again it was reliable and safe for my family. 2 days into my purchase a piece of the sun roof broke, two weeks later the car dies on my and throws a check engine light for the **** I called and spoke with *** ****** and told me to bring it in, the light went away after a few minutes, but the car was having issues starting. Multiple times with my kids in the car I had to use a jump box to get the car going. So I took it to orlieys and had them test the battery. Battery was good, next they tested the alternator and it was barely working. Mind you this is all in a weekend, I believe it was Tuesday at this point and I had enough with the car not starting. I took it in to the dealers shop and explained everything that was going on and what was just tested, after an hour of waiting there I was finally given a rental..that lasted 8 business days not including weekend days. They were supposed to fix everything that had been going on with the car. All that was done in thous 8 days was a replacement of the battery. Fast forward a week and half later Im driving on the highway and my car blows out tons of white smoke and starts to over heat. I pull over and theres coolant everywhere under the hood, a radiator hose broke and left me stuck AGIAN! Got it towed to the shop once more and told them I want out of this car and to be put into a more reliable one at equal cost to what I paid..I was told thats not going to happen because I havent even made my first paymentwell I get my car back from the shop and personal items are missing from my car. I was told they had talked to the shop and no one took anything, I was then offered a 50 dollar gas voucher.. thats everything thats happened currently as of 10/4/2024

  Business Response

  Date: 10/04/2024

  Thanks for sending us this complaint, I spoke to the parties involved and reviewed the transaction. 

  Mr. ****** purchased the vehicle from us and while he didn't buy a Service contract, he did come back twice after the purchase for issues that came up which we resolved. The first was a battery issue and the second was a radiator hose that came off which we replaced with a larger hose per a bulletin from ********. We have no knowledge of the phone charger cord he alleges was in the vehicle when he dropped it off and did offer to provide him $50.00 to replace that but are unable to accommodate his request of changing vehicles. 

  If anyone has any questions, please feel free to reach out to me directly at ***************************************** or by phone at ************.

  Regards,

  Luk *********

  Customer Answer

  Date: 10/05/2024

   
  Complaint: 22381741
  
  I am rejecting this response because: although I did not purchase a service contract I was guaranteed a 3000 mile three month bumper-to-bumper warranty. I purchased this car with good faith that I would be able to have a sound car and be able to rebuild my credit. Thats not going to be realistic if I have a car thats not going to last the length of my payments..the cars already been in the shop for 14 days out of the 38 days Ive had the car. 8 of those days, not counting the weekend. all that was done that time is a battery replacement. Which is unbelievably to long for a battery replacement. 

  3 faulty parts, one of which has not been repaired the drip tray for the sunroof that stops rain from leaking into the car. I currently have tape on it so it doesnt get wet! The transmission shifts extremely rough and Im concerned that will be the next issue that leaves me stranded on the side of the highway. I payed ***** dollars cash for a down payment for an unreliable vehicle. Im not asking for my money back and Im not being unrealistic When all I ask for is to be put in a Different vehicle Equal value that I can drive with no anxiety.
  I dont feel safe in this vehicle, at all..! No paying customer should ever have to go through this!! 
  
  Sincerely,
  
  *********** ******

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car in February 2023 from Pierre Money Mart. They used methods of getting approved for an auto loan that are borderline scams. I am paying over 26 thousand dollars for a 9 thousand dollar vehicle. A 2016 Kia ***** My credit has gone into the drain and my mother who is my co-signer has also been affected. They withheld vital details of the vehicles information like the brand and model of the car. They also withheld any finance options until my wife and child were at the dealership and the contract was in front of me. I was pressured into the deal by ******* by repeated phone calls and messages while taking a bus to *******. They knew I was in despair for a vehicle and took advantage of my need of that. Sadly the manager ***** has been no help and promised refinance yet he wont answer a message or a call.

  Business Response

  Date: 06/28/2024

  Thank you for sending us this complaint. The purchase made was completed February 17th, 2023, The make and model aside from being on the vehicle itself is also on all of the documents that were signed, and the loan structure was within guidelines at the time of origination. The only time the credit rating would be negatively impacted is if payments are late or not made.

  If anyone has specific questions, please feel free to reach out to me directly at ***************************************** or by phone at ************.

  Regards,

  Luk *********

• Initial Complaint

  Date:05/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address troubling discrepancies and potential breaches of consumer protection laws stemming from my recent encounter with your dealership, Pierre Money Mart, on February 4, 2024.My experience revealed concerning discrepancies in pricing and financing practices surrounding the purchase of a *** X4. Despite initial discussions involving both myself and my father, the financing process proceeded solely in my father's name without due regard for my involvement. Furthermore, the final sale price of the vehicle was significantly inflated beyond the advertised price on your website, presenting a troubling discrepancy of over $5,000. This, coupled with an unjustifiably high final payoff amount just two months into the loan, raises serious concerns regarding compliance with consumer protection statutes.

  Customer Answer

  Date: 05/04/2024

  As stated in my original complaint I went to Pierre Money Mart to purchase a vehicle in my name. I was given an option of a Chevrolet Bolt EV of which was not a vehicle I was interested in. Although I was looking for an electric vehicle I kept an open mind. Additionally I was asked to see if my father would co-sign for a vehicle. He agreed. I decided on a vehicle and was told they would send someone to my dads residence in *********, ** to sign paperwork the same evening. I left the dealership with the vehicle under the impression that I would sign my portion of the contract once my dad had completed his portion. The price of the vehicle was never disclosed to me but I was informed that my payments would be $600 with GAP, maintenance, and extended warranty. Later that night I got a call from my dad after he was finished and he asked if I had finished my portion of the signing. I told him I had not been given anything to sign. My dad reviewed the documents to find out that the loan was solely in his name. My dad told me to go into the dealer the following day to get it straightened out. The next day I was informed it was too late to change the financial agreement because the loan had been signed.  

  A couple of weeks ago my father informed me that he had went into his retirement savings and paid off the entirety of the vehicle loan. I was informed that the total amount paid was a few hundred less than $37,000. I was shocked and confused at the amount. I took it upon myself to find out why a car that I was under the impression was around $22,000 could have a payoff of that amount. I contacted the dealer and was eventually told by the finance manager that the vehicle was sold to my father for $27,000. I looked back at my records and found a screenshot I had taken of the advertisement online for the vehicle listed at $21,991 of which I have included with my complaint. 2 days ago I sent a demand letter which included my fathers name outlining the demands for how to fix the situation to satisfaction. 
  

  This evening I spoke with my father and he informed me that the dealership representative contacted him requesting that they meet on Monday but that I would not be welcome to be present at that meeting. This is deeply concerning considering the unethical and deceptive manner in which they have conducted business thus far. This vehicle purchase would have never been initiated had I not walked into the dealership. Then to be left out of the financing completely in addition to illegally inflating the vehicle price from the one advertised just reinforces the poor business practices they operate under. 
  

  I have talked to legal council who have informed me of the tremendous legal exposure and liability for damages they have caused. I have filed complaints with the **** attorney generals office of ****************, and with the BBB. I am adding this statement to be documented for the record should this matter be escalated to other channels for resolution. This way of conducting business is unacceptable and deplorable. 

  Customer Answer

  Date: 05/04/2024

  Demand letter sent to the sales manager ************************* who was the primary contact that I have interacted with throughout this transaction. 

  Business Response

  Date: 05/14/2024

  Thank you for sending us this complaint and apologies for the delay in response. After receiving the complaint we reviewed the transaction file, made contact with ************ and met to address and resolve their concerns. We did not have a vehicle currently in stock that they preferred and wanted to bring resolution to the issue. We agreed to provide a refund for a price concession, processed a cancelation of the additional protection products purchased at the time of sale and the agreed they were happy with that outcome.

  If anyone has any additional questions please feel free to reach out to me directly at ***************************************** or by phone at ************.

  Regards,

  Luk *********

  Customer Answer

  Date: 05/15/2024

  
  Following my complaint to the ************************* of ******************************** the general manager and ************************* the Sales Manager of Pierre Money Mart met with me and my father to resolve the initial grievances. However, their subsequent actions have been equally troubling. Despite assurances by company management that they would work on finding me a Tesla, the dealership's responsiveness has been lacking. As a result, I began exploring alternative avenues for acquiring a Tesla which is adding more time and additional financial burden to pursue a vehicle that will work better for my life. 
  
  Today, 05/13/2024 I was notified by ************************* from Pierre Money Mart about a a recent trade-in Tesla to swap out for the *** X4. However, upon discussion with my father, ***** informed us that the entire difference between the ***'s value, now estimated at $11,000 to $12,000,(sold for $21k a little over 2 months ago) and the Tesla's value at $24,000, would need to be paid upfront by my father. Despite my ownership of the *** and my father's financial strain from the previous transaction, the dealership insisted that the trade be conducted solely in my father's name, thereby excluding me once again from the process and demanding an additional $13,000 payment.
  
  We never agreed to pay out of pocket for this swap after all that we experienced with this dealer. Even though my father has signed over the vehicle to myself as the owner, the dealer refuses to hold up the final demand that I made to make the deal right. Claiming that they will not give me the ** tax rebate for the trade and that it must go to my father, in addition to the unreasonable requirement that my father is the only person that the dealer will accept the *** trade from as well as only allowing the Tesla be registered in his name as the buyer. I should be treated separately from the transaction from my father, as I was left out of the buying process from the beginning add am now the owner of the *** in question. The paid off the *** under deceptive circumstances and made it clear he does not want to be involved with the last agreement to resolve this matter.
  
  This dealer has shown it only cares about the interests of the dealer and not protecting consumers or upholding an agreement to settle this matter. I feel discriminated against and feel as though I have been exposed to abusive business practices and prevented from obtaining an outcome that is equal to the deceptive and discriminatory sales process I encountered on February 4th.
  
  Thank you for your attention to this matter. I trust that your office will take the necessary steps to address these violations and share my experience with other consumers who may potentially be exposed to similar harmful business practices in the event the agreement is not carried out. 
  
  Sincerely,
  
  ***************

  Customer Answer

  Date: 05/15/2024

  
  Following my complaint to the ************************* of ******************************** the general manager and ************************* the Sales Manager of Pierre Money Mart met with me and my father to resolve the initial grievances. However, their subsequent actions have been equally troubling. Despite assurances by company management that they would work on finding me a Tesla, the dealership's responsiveness has been lacking. As a result, I began exploring alternative avenues for acquiring a Tesla which is adding more time and additional financial burden to pursue a vehicle that will work better for my life. 
  
  Today, 05/13/2024 I was notified by ************************* from Pierre Money Mart about a a recent trade-in Tesla to swap out for the *** X4. However, upon discussion with my father, ***** informed us that the entire difference between the ***'s value, now estimated at $11,000 to $12,000,(sold for $21k a little over 2 months ago) and the Tesla's value at $24,000, would need to be paid upfront by my father. Despite my ownership of the *** and my father's financial strain from the previous transaction, the dealership insisted that the trade be conducted solely in my father's name, thereby excluding me once again from the process and demanding an additional $13,000 payment.
  
  We never agreed to pay out of pocket for this swap after all that we experienced with this dealer. Even though my father has signed over the vehicle to myself as the owner, the dealer refuses to hold up the final demand that I made to make the deal right. Claiming that they will not give me the ** tax rebate for the trade and that it must go to my father, in addition to the unreasonable requirement that my father is the only person that the dealer will accept the *** trade from as well as only allowing the Tesla be registered in his name as the buyer. I should be treated separately from the transaction from my father, as I was left out of the buying process from the beginning add am now the owner of the *** in question. The paid off the *** under deceptive circumstances and made it clear he does not want to be involved with the last agreement to resolve this matter.
  
  This dealer has shown it only cares about the interests of the dealer and not protecting consumers or upholding an agreement to settle this matter. I feel discriminated against and feel as though I have been exposed to abusive business practices and prevented from obtaining an outcome that is equal to the deceptive and discriminatory sales process I encountered on February 4th.
  
  Thank you for your attention to this matter. I trust that your office will take the necessary steps to address these violations and share my experience with other consumers who may potentially be exposed to similar harmful business practices in the event the agreement is not carried out. 
  
  Sincerely,
  
  ***************

  Customer Answer

  Date: 05/15/2024

   
  Complaint: 21654114
  
  I am rejecting this response because:

  See previous response submitted today 05/14/2024.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2014 **** Focus ST Performance from Pierre Money Mart 07/15/2022- in which later there were problems with the smell of fumes permeating throughout the car and Engine light check. I have a warranty on the vehicle so I was finally able to bring it back to the dealership 08/14/2022 in which later found out the problem was with the catalytic converter. My car was kept for 2 weeks due to part was on back order. I picked up my car on 08/26/2022. The car was filthy had not been washed as I had washed it 2 days before bringing it in. I noticed while at the car wash damage to 3 of my tire rims scratches scrapes etc. Also a device was taken out from my vehicle called an Access Port which range in the amounts of $500-$625. I addressed the issue with the Finance Manager and also the Mechanic in which no one had clear or concise answers. I still have yet to also receive a license plate bracket install on the vehicle for the front plates. The rims were in good shape when I purchased the vehicle and when I brought it in. You'll see in some of the photos and videos one of the videos shows a tire cap in a different color that I did not put on there myself. So it leads me to believe some type of fowl play and theft. I've also filed a claim with my insurance company.

  Business Response

  Date: 09/16/2022

  Thank you for sending us this complaint. I have reviewed the information and spoke to the parties involved.
  
  ******************* purchased the vehicle and brought it back with a mechanical concern that we took care of. The vehicle is a performance car that the previous owner had modified to increase the performance and in doing so made modifications to the exhaust system and added a tuner to bump of the horsepower. The problem is those changes not being factory were what was creating the issues that she brought it back for so when we addressed those items part of the repair was to remove the aftermarket tuner. If she wants the tuner back and installed the vehicle will have the same issues it did prior. If she would like the removed tuner she can reach out to me and we would be happy to give it to her. My direct phone number is ************ and email is ****************************************** As far as the wheels are concerned, we did not do anything to damage them.
  
  Regards,
  
  Luk *********

  Customer Answer

  Date: 09/19/2022

  I tried responding to the original email as to why I don't agree with the business response. And could not upload additional documents.  Hope this helps in my rebuttal.
  First I did not receive any work documentation as to what took place on my vehicle. Second there is still the question as to how damage was done to my wheel rims that were clearly not there when I purchased the vehicle.  I don't drive often as I work from home full time.  The Access Port that mysteriously came up missing still no word of that.  Access port has nothing to do with Catalytic Converter.  It's a plug in device that measures engine computer exhaust, calibrations and other various performances.  Catalytic Converter  causes are from improper fuel mixture, incorrect timing, bad spark plugs, defective fuel injector or valve check.  Which none of these were mentioned in the Carfax and or Autocheck I got on the same day of purchase.  See attached. 
  Sincerely
  ***********************************
  
  

  
  

  Customer Answer

  Date: 09/19/2022

   
  Complaint: 17921711
  
  I am rejecting this response because:  I did not get an invoice of any work that had been done. Service was not professional. I'm still clueless other than what is hearsay.
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 09/22/2022

  First I  want to add that the business rep ********************** that sent the response  I've not worked with that person- don't know that person or have met that person.  July 15 2022 I financed this vehicle with a sales rep the name of ***** who I worked with all the way through. I also have worked and met with ****** the finance manager.  So this might sound like repeat information. I have to reiterate that 2-4 days after getting the vehicle is when the smell of fumes became noticeable. I called the dealership spoke with ***** about it as I have/had the service warranty already. I work from home so I'm not commuting to and from work. The car sits all day- hence why it took me awhile to get it back to have the issue fixed.  Mind you I finish at 5pm and on a weekday that is not a good time to take a car back in during rush hour time.  I had to orchestrate a ride with someone who could follow me out to the dealership to drop off the car so I at least have/had a ride back home.  I dropped the car off to be fixed on August 14 2022 2 days prior I washed the car and it was very clean with no rash marks on the rims.  I got the car back on Friday August 26th 2022 and the body was dirty they did not even take the time to wash the car. As mentioned I took the car and went to the car wash and that is when I noticed the scuff marks on 3 of my rims and also the Access Port device missing.  While at the car wash I made a call to the Pierre Money Mart spoke with ****** who released the car back to my presence  to inquire if he knew of how the scratches scrapes occurred.  He told me no -did not know anything.  I have a witness and or witnesses that can attest my car rims were in perfect shape before I took it back for repair.
  
  Now I want to copy on what Luk ********* response is.  First he mentions I brought the car having a mechanical concern.   well fumes permeating through the car  yes I'd say is a concern there was no secret about it being reported 3-4 days after I got the car. Sure the car is a vehicle performance- the previous owner had some modifications.  What he mentioned is the previous owner added a tuner to bump of the horsepower.   What a tuner is ?  ( I don't know)  it's not listed in the CARFAX and or the AUTOCHECK that was given to me the day I got the vehicle on 07/15/2022 Just to remind you.  He mentions this tuner was the cause of the problem- but doesn't mention in his statement what the problem was.   Remind you- smell of fumes and Engine light on.    I found out over the phone while my car sat at the auto service for almost 2 weeks that the issue was Catalytic Converter.  The device I had in the car when I got it that day 07/15/2022  is called an Access Port it's a plug in device any person can buy that measures and records engine computer, exhausts, calibrations and other various performances.  This Access Port device can run in the costs of $500-$650 depending on the type.  
  
  The Catalytic Converter issue and I quote signs of problems that only results of Catalytic Converter issues. 1. Check Engine light on-  which I noticed 2.  Sluggish engine Performance- which I noticed  3. Strong odor from the Exhaust - which I noticed  4. Poor Acceleration- which i noticed.   The list goes on and on.   I'm not making a huge case of the Catalytic Converter-  It's the damages that was done on my wheels and the Access Port device that was taken and no explanation.  I also want to make this point that  I did not receive a copy of any type of invoice statement that showed what work was done to the car. Very unprofessional- I'm still clueless.   So I've attached copies of the CARFAX and AUTOCHECK list that was given to me the day I purchased the vehicle 07/15/2022 and there's nothing mentioned about this so called tuner.  I've also attached the damage estimate from my auto insurance that I want all this reviewed and taken in consideration.  I want it to be known that I've filed a complaint with the Attorney General because the level of service I received is not acceptable. Therefore I want to be compensated in some way shape or form.  I need to point out again that I did not receive an invoice statement of what mechanical work took place.   
  

  
  

  Business Response

  Date: 09/28/2022

  Attached is the repair order showing the detail of the $2,436 we spent on the vehicle after the purchase to take care of the issues.

  If anyone has additional questions please feel free to contact me at ************ or by email at *****************************************
  

  Regards,

  Luk *********

  Customer Answer

  Date: 10/04/2022

   
  Complaint: 17921711
  
  I am rejecting this response because:  My complaint is not even about the repair work.  We know the repair work needed to be done 3-4 days after I had notified the dealership.  This is not the primary issue  and why is now  I'm only getting the work that was done statement.  Only because I mentioned that I did not get the statement.   This issue that seems to keep being overlooked.  Are the damages that was done to my vehicle rims.  These scratch marks NOT ON MY RIMS WHEN I PURCHASED THE CAR---NOR WHEN I BROUGHT IT BACK TO HAVE FIXED.   Also the Access Port missing    why is it that I have to trigger a vehicle report of the work that was done.   That's not even the main point.  Looks like I  may just have to go to small claims court.  I'm not getting anyway with this  other than   back and forth with responses.   And no one can fess up to the damage done.  How many times do I need to reiterate that I work from home so I don't drive to and from work.  I looked that car over high and low before driving off the lot before signing all documents  that damage was not there.   So since I'm not getting any results  next step  will be small claims court.   I'm done with this.  
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:09/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they said it was not a hard inquire preliminary application to see about car loan as i told them i was just checking into stuff. ******* was the employee i talked to 2 days ago today after not letting them spam me and blocking them they ran a hard inquiry which affects my credit and should be illegal since they said it wasn't a hard inquire and can affect wether i can get into apartments and im moving the 30th omg im so mad

  Business Response

  Date: 09/16/2022

  Thank you for sending us this complaint. The inquiry we initially received was a credit application from our website which can only be submitted by clicking the box to allow us to run a credit report. I have attached the detail from the original inquiry in our CRM system along with the page that the inquiry was made from.

   

  If anyone has any questions or needs additional information please let me know. I can be reached directly at ***************************************** or by phone at ************.

   

  Regards,

   

  Luk *********

   

  Customer Answer

  Date: 09/16/2022

   
  Complaint: 17918550
  
  I am rejecting this response because:

   

  ****** specifically told me on the phone call, because i said  " i didn't expect a call, i hit the button that said NO CREDIT CHECK preliminary approval thing" and she said    " THAT IS RIGHT WE DIDN'T RUN A CHECK " i said " GOOD CAUSE I WAS JUST SEEING IF ID BE APPROVED NOT FOR ME TO MAYBE HELP SOMEONE BY COSIGNING"

  then they harassed me with multiple calls and then ran a credit check

  ask for their call recordings please!!! this i didn't spend 4 years repairing credit for fascist businesses to get mad i am not really getting a car to ding my credit out of spite      
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased a vehicle from them March of 2020, we traded in that vehicle in May of 2022. We were instructed by the dealer we traded the car in to that we could get a refund on our gap insurance if we told pierre money mart that we traded in the car. I was instructed by ***** at pierre to fill out a form and they would get back to me, and they never did. I started contacting pierre mid may, roughly 2 weeks after we traded in the car. It has been roughly 1.5 months, and my emails, and phone calls are not being returned. According to their reviews on ******* I am not the first person they have done this to. Their customer service when we purchased our vehicle through them was great, however when I told them we traded in that vehicle their attitude totally changed, and they immediately started ignoring my efforts to get a hold of someone. Their attitudes were deplorable as well when I actually did talk to a person.

  Business Response

  Date: 07/05/2022

  Thank you for sending us this complaint. I have reviewed the history and spoke to our accounting office. ************** provided a copy of the cancelation form he completed on May 26^th which is in process, and he should have his refund check in the next 10 days.  

   

  Regards,

   

  Luk

  Business Response

  Date: 07/05/2022

  Thank you for sending us this complaint. I have reviewed the history and spoke to our accounting office. ************** provided a copy of the cancelation form he completed on May 26^th which is in process, and he should have his refund check in the next 10 days.  

   

  Regards,

   

  Luk

  Business Response

  Date: 07/05/2022

  Thank you for sending us this complaint. After reviewing the details, I see 

• Initial Complaint

  Date:06/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2015 Jeep Grand Cherokee 5.13.2022 and on 06.28.2022 the transmission started having issues on 509 while I was with my kids. I called the dealership, spoke to ********* and was told that they only provide 90 day warranty on vehicles that are under 100k. My vehicle had 110K and was told because my vehicle was over mileage and because I didnt take the extended coverage they couldnt help me. I am a single mother of 3 and had a hard enough time getting a vehicle in the first place. I made one payment on the car, now I am without a vehicle literally 45 days after my purchase. This is insane and the fact that they didnt offer any help because I declined the extended coverage is ABSURED. ***************** is what they are. They kept running my credit until someone took me and its not like I can go and get another car. ***** in finance said that it was pointless for me to accept the ext warranty because it would be void once the vehicle hot 150k in miles.06.29.2022- learned that there is an safety open recall on my vehicle regarding the transmission shifting gears while driving on its own. Reading WA state laws says that all recalls on new and used vehicles myst be performed PRIOR to being sold edpecizlly when it affects the safety of the vehicle.The Safety Recall U63 / ************* Reprogram Powertrain Control Module explains what issues the transmission has and it could potentially cause an accident.Pierre money mart did not do their job and did just enough to sell the vehicle. I am in the process of getting a lawyer to pursue further action and have reported this to the *** Enough is enough and I will not be stuck with a safety hazard vehicle and risk my life, my familys lives, nor the lives of other people. P.S- they refuse to issue me a new temp tag because ***** says my plates were mailed out but **** pierre title says my registration and plates arent ready

  Customer Answer

  Date: 07/03/2022

  Update to my original complaint: Received a call from the dealership who tried to perform the recall and they stated that the transmission is already ruined and its $12k to fix it which includes a radiator that had been leaking prior to my purchase. I called pierre money mart 3 times to speak with ******** and was hung up on each time. They priced the vehicle well over than what it should have been being that the vehicle has all these issues. They definitely got over on me and i need a resolution NOW!

  Business Response

  Date: 07/05/2022

  Thank you for sending us this complaint. I reviewed the transaction, the vehicle inspection, repair order and history. The vehicle passed our inspection and the transmission was not showing any signs of issues at that time. While we did sell the vehicle "as is" and the customer did not purchase a service contract being so soon we certainly want to help. I spoke to ********************* this morning, she is going to have the vehicle brought to a repair facility we work with so we can ***** a solution to help get it fixed.
  
  If anyone has any questions please let me know.
  
  Regards,
  
  **********************

  Business Response

  Date: 07/05/2022

  Thank you for sending us this complaint. I reviewed the transaction, the vehicle inspection, repair order and history. The vehicle passed our inspection and the transmission was not showing any signs of issues at that time.

  While we did sell the vehicle "as is" and the customer did not purchase a service contract being so soon we certainly want to help. I spoke to ********************* this morning, she is going to have the vehicle brought to a repair facility we work with so we can ***** a solution to help get it fixed.
  

  If anyone has any questions please let me know.
  

  Regards,
  

  Luk *********

  Customer Answer

  Date: 07/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Update: *** is a man of his word and he has helped me greatly with this situation. We have a shared cost for the repair and I really appreciate the help even though the vehicle was sold as is. His professionalism and willingness to rectify the situation just kept me as a customer. Thanks ***, this helped me and my family out greatly. This is a huge burden lifted and I wish there were more people like you in the dealerships.
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 03/07/2023

  Bought a vehicle from them on 05/13/2022. When I test drove the vehicle, the check engine light came on and I heard a light ticking noise. I let my sales person ****** know and she brushed it off to "oh it is probably the gas cap". I asked that the check engine light be checked out prior to me picking up my vehicle the next day. When I came back to get my vehicle on 05/14-She stated the check engine light was cleared 30 min after I had left. She said it was the gas cap (there is no way because is a capless tank!). I never received a car fax showing any history of the vehicle. May 31st, I received a letter stating that I needed to come back in and sign the terms and conditions of the contract (which I never did go in) and I thought that was odd. 45 days after the vehicle purchase, the transmission went out in which they did pay for and I ended up paying for radiator that was also bad. Since the vehicle purchase I have to replace all four tires, my power steering reservoir was completely empty, and had to fill that, my brake fluid was also low-had to fill that, my vehicle was sold to me completely out of alignment in which i paid for that, brakes had to completely be replaced front to back including rotors, I thermostat replaced (they knew this was an issue as they replaced it with an aftermarket part that failed 3 months later). 02/21/2023-I took my vehicle in for a check engine light, routine maintance, a tune up to learn that the tune up could no be complete because of the engine. When I asked why, they informed me that the check engine light and ticking noise I was hearing is the lifters and cam shaft that had fail. they said 5 lifters have low compression and that the engine needs to be replaced. I cried because I have had the vehicle a little over 9 months and it has been nothing but issues. He stated that the check engine light definitely was on before because the lifters dont fail like that in in 9 months. issue was definitely there prior to purchase

  Business Response

  Date: 03/27/2023

  Thank you for sending us this complaint. I am familiar with Mrs. ********* purchase and happy that we were able to address the repair she needed after her transaction. We inspected the vehicle prior to her purchase,the tires/brakes and vehicle were in good working condition at that time (see attached repair order and inspection form).
  
  I reviewed the history report and see that while it may have only been 9 months the vehicle has had ****** miles put on it since its purchase last May. Unfortunately preowned vehicles do not come with a warranty nor did she purchase a vehicle service contract so she has no mechanical breakdown coverage.    
  
  If anyone has any additional questions, I can be reached by email at ***************************************** or phone at ************.
  
  Regards,
  
  Luk *********

  Customer Answer

  Date: 03/29/2023

   
  Complaint: 17502612
  
  I am rejecting this response because: the inspection form alone does not prove that the vehicle was test drove because there is no mileage logged. Secondly regardless of the amount of miles that I put on the vehicle, the things I had to pay for After the transmission issue says that the inspection was not properly done. There was a ticking noise present and I asked ******* what that was and she said it was normal. THIS IS NOT THE ***** They stated vehicle started and idled normal (which it never has) and the alignment was off because ALL the tires measured at different depths. The power steering and brake fluid resuvoire were completely EMPTY which they marked off that It was topped off. I can provide receipts to my purchase of these fluids. Bottom line it looks like someone just went down the inspection list and was randomly checking things off. There is only a two mile difference from the ** and the inspections sheet! I will be obtaining a lawyer at this point because the paperwork is not lining up and I have worked for a dealer before. I know what should be done on inspections for used vehicles. They simply did enough to sell it and get it off the lot. Then to send me a letter letting me know I needed to come back in and sign the terms and agreement After my purchase is bizarre! Luk I understand you are doing your job but at the same time this was a bad purchase and someone did not do their job correctly. I have lost pay and my whole savings due this car and its issues and I refuse to go unheard. I will get through to somebody.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/30/2023

  I stand by my previous response and call attention to ************************* previous statement "Update: *** is a man of his word and he has helped me greatly with this situation. We have a shared cost for the repair and I really appreciate the help even though the
  vehicle was sold as is. His professionalism and willingness to rectify the situation just kept me as a customer. Thanks ***, this helped me and my family out greatly. This is a huge burden lifted and I wish there were more people like you in the dealerships."

  As can be seen by ************************* statement, we take care of our customers as best we can but with the time and miles after the purchase are not responsible nor are able to offer any additional assistance.

  Regards,

   

  **********************

  Customer Answer

  Date: 04/03/2023

   
  Complaint: 17502612
  
  I am rejecting this response because: Yes, you followed through on your word of fixing my transmission but I would like to point out that in the inspection, it was stated that the radiator was fine but it infact was leaking fluid which is why I ended up having to replace it 45 days after purchase too. Botttom line the dealership was not honest in their inspection of the vehicle!!!! Sales person even lied about engine running normal. Again Luk I understand it is your job to protect the dealership but as a consumer I know I have rights regardless if the vehicle was sold as is! I will be exercising those rights because I was wronged by the dealership. This vehicle should have gone straight to the junk yard and yall did the bare minimum just to get it off the lot. I am not going away and I will be heard and taken care of. I do not care if I have to go to every news outlet because I am not the only one who this happened to. Money mart is bad business and I stand on that statement right there. 

  
  Sincerely,
  
  *****************************