Complaints

This profile includes complaints for Big Fish Games, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Big Fish Games, Inc.

  906 Alaskan Way Ste 700 Seattle, WA 98104-1010

  
• 

  Big Fish Games, Inc.

  1999 Harrison St Ste 2300 Oakland, CA 94612-4731

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was playing jackpot magic slots and there was a side game allowing you to win additional coins. This occurred roughly November 29th 2023. I earned over 180 tickets during the side game and the app removes the side game prior to the expiration not allowing me to redeem 300b virtual coins. I wrote in to customer support and they acknowledged the error and still have no compensated me the refund in virtual coins. My friend code pertaining to the app is ********. Im writing here as a last resort to be refunded since customer support continues to not refund me. I have attached the email from customer support acknowledging the error

  

  Business Response

  Date: 12/19/2023

  We understand that ****************** has contacted the BBB in regards to the Chance (Black Friday) and Cyber Monday Crown Rush events being shut down earlier. We are happy to assist him with resolving this issue as quickly as possible.
  
  ******************,  
  
  As you were informed previously, the Chance (Black Friday) and Cyber Monday Crown Rush events were shut down earlier due to some technical issues. We sincerely apologize for the inconvenience you experienced due to a misconfiguration issue with our side games, however, we hope that you understand that technical issues are still possible with any online services. Our developers are doing their best to analyze root cause of the issue and implement all possible measures to avoid it from happening in the future.

  Please be advised that compensation in the form of virtual complimentary chips credited to your account is the maximum that we are able to provide you with for the issue and we won't be able to offer additional compensation beyond what has been added.

  Thank you for understanding and do not hesitate to contact us if you have any other questions or concerns.
  
  We are always happy to help a customer directly. ******************, you are always welcome to contact Big Fish Games for any account, ********************** app, or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below.
  
  We hope that we have resolved Mr. ******** concerns with this issue.
  
  Contact Customer Support
  ***********************************************************************************************

  Customer Answer

  Date: 12/19/2023

   
  Complaint: 21000237
  
  I am rejecting this response because: I was not credited the correct amount.  I should have been credited over 300b coins but instead only received 130m coins.  
  

  I also reject the fact that the 130m coins is the maximum amount to be credited.  *** personally been credited much higher for a malfunction like this in the past and know several friends who were credited the full amount of hundreds of billions. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/11/2024

  We understand that ****************** has contacted the BBB regarding the Chance (Black Friday) and Cyber Monday Crown Rush events being shut down earlier. We are happy to assist him with resolving this issue as quickly as possible.
  
  ******************,  
  
  We understand the frustration caused by recent technical hiccups. Please know that as an online service, unforeseen issues can occasionally arise, and we sincerely apologize for any disruption to your gaming experience. However, with all our desire to help you, unfortunately, there is no technical possibility to add another compensation. The Customer Support Team has provided you the maximum available compensation and we do not have the ability to reinstate the bonuses. Please rest assured that all information along with the customer feedback was gathered and forwarded to the Product Team, who will research it and will put appropriate measures to avoid it from happening in the future. We value your loyalty and are committed to ensuring a smoother gaming experience for you.
  
  We are always happy to help a customer directly. ******************, you are always welcome to contact Big Fish Games for any account, ********************** app, or game-related questions at any time. In the future, the best way to reach us is through our Contact Us Page linked below.
  
  We hope that we have resolved Mr. ******** concerns with this issue.
  
  Contact Customer Support
  ***********************************************************************************************
  

  Customer Answer

  Date: 01/11/2024

   
  Complaint: 21000237
  
  I am rejecting this response because many other players whom this happened to have already received compensation.  In fact I have filed a complaint in the past with a similar situation and was rightfully compensated.  I do not except that I have received maximum compensation as this directly contradicts actions you have demonstrated previously 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent (***************************************** ) a online gaming site 15$ they loaded 15$ onto Orion star the platform I asked them to load it on . I was told I had to win 120$ before I could cash out I won 130 $ and asked to be redeemed. They told me ok I could redeem and to wait a few hours . I waited a few hours when I heard nothing from them I messaged them again and they said a little longer. Then they blocked my account .my account name is sh_trOS

  

  Business Response

  Date: 12/19/2023

  We understand that  ****************** has contacted the BBB in regards to Orion star platform. We are happy to assist him with resolving this issue as quickly as possible.
  
  
  
  ******************, 
  
  It appears there might be a misunderstanding. Big Fish Games has nothing to do with the Orion Star platform. We kindly ask you to contact Orion Star directly to address any concerns or inquiries related to their services.
  
  Thank you for your understanding, and we hope you can resolve the matter with Orion Star promptly.
  
  

• Initial Complaint

  Date:12/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello - Back in October 2023, my debit card information was stolen and I had to get a new one. I asked at that time if Big Fish accepted any other forms of payment for the monthly membership charge. I was told PayPal was an acceptable form of payment. When it came time for my monthly membership charge, I got an email saying that Big Fish could not process the $6.99 monthly fee. I was then told that I HAD to save my debit information.In November, my debit card information was stolen again. The only place I had the info saved online was Big Fish Games. I removed the affected information from my account and contacted them to ask what were the alternatives for paying the monthly fee. I was then told that there were no alternative payment methods.I asked a follow-up question as to how to get a refund of the balance of my "credits" (1 credit = $1.00) and was met with my account being closed and no response from the company.Because I do not have the same purchase options to expend my remaining credits, (some games are available only to members), I want a refund of the monies I already paid and am unable to use.I have contacted Big Fish Games many times, and they will not respond. I want a refund.

  

  Business Response

  Date: 12/19/2023

  We understand that ******************* has contacted the BBB in regards your payment method not being accepted by the site. We are happy to assist them with resolving this issue as quickly as possible.
  
  *******************,  
  
  I would like to apologize for your membership being canceled due to your payment method not being accepted, I can only imagine the inconvenience this may have caused you as this is certainly not the service we aim to provide to our customers. We do accept PayPal payments on our site as long as a credit or debit card is stored on file, this card can only be as an alternate in case the PayPal transactions is unsuccessful. I have also processed a refund for you as a one time courtesy, and this will go back to your original method of payment and an email will be sent to you as a confirmation.  
  
  We are always happy to help a customer directly.  *******************, you are always welcome to contact Big Fish Games for any account, ********************** app,  or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below.
  
  I have also emailed you directly through our Customer Support email system.  If you reply through that message or the link below we can quickly work together to to get this payment method working for your subscription.This will be the quickest way we can resolve this for you. 
  
  We hope that we have resolved Ms *************;concerns with your refund of your credits. 
  
  Contact Customer Support

  Customer Answer

  Date: 12/19/2023

   
  Complaint: 20987167
  
  I am rejecting this response because: I asked for a total refund of the balance of my account, as it is of no use now. While I appreciate that I *can* contact customer service at any time, I *did* contact customer service about the issue of payment methods, and then again when I requested a refund. The response to my question about payment methods was that I can upload a credit or debit card. The response to my request for a refund was silence.

  I prefer not to continue to do business with BFG. I would like a FULL REFUND of the balance of my account.

  Thank you.

  Sincerely,
  
  ****** (Mandi) ********

  Customer Answer

  Date: 12/28/2023

  Big Fish Games now conveniently claims that the "points" on my account don't equate to dollars, and won't refund my money.

  Interesting fact - when purchasing games from their site, 1 point was the equivalent of $1.

  Consumers should be wary of this business, as they do not operate in an honest way. THEY cancel your account when you ask for an alternate payment method to continue your 10 year+ membership, then they keep the fees that make all appearances to equate to cash in your account.

  I consider this matter closed, and a ****** learned about giving a business years of loyal patronage.

• Initial Complaint

  Date:12/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I self excluded from this game, they took 3 weeks to delete my account, and let me create a new account immediately, where I have lost thousands of dollars.

  

  Business Response

  Date: 12/12/2023

  We understand that **************** has contacted the BBB in regards to a self-exclusion request. We are happy to assist her with resolving this issue as quickly as possible.
   
  ****************, 
   
  We are genuinely sorry to hear about your circumstances and we will do our best to help you.
   
  Let us clarify that when you send an email to our Customer Support team, you are provided with the auto-response that contains a ticket ID. For us to assist you properly, we kindly ask you to provide that ticket ID. 
   
  Please note that we have blocked the account associated with this message from playing (Big Fish Casino/Jackpot Magic Slots).
   
  As players worldwide who enjoy our games know, the social casino-style genre is not real-world gambling. When players reach out to us indicating problems managing their gameplay experience, we want to ensure they have the right information and resources to address areas of concern and assist where possible.
   
  We invite you to visit Smart Social Gamers ( ********************************** ) for a variety of useful articles for managing your experience with social games, its a valuable resource.
   
  There are a few additional links to information and options that *** be of use to you playing other games, based on the platform you use.
   
  For Our Players on ********:
   
  Using Games & Apps Safely (see section "Blocking or Removing Apps") ***********************************************)
   
  You *** wish to consider removal of your card from your ******** account to prevent future purchases. To remove your Credit Card from your ******** account:
   
  1) Select the following link: *************************************************
   
  2) Under the "Payment Methods" you will see the Credit Card(s) displayed. Select the "Remove" link followed by the "Remove My Card" beside the cards for removal.
   
  3) Select the "Close" link once you have removed the card(s) in question.
   
  For Our Players on iOS Devices:
   
  To disable in-app purchases on iOS, please see this article: ****************************************
   
  You *** also consider removing the application from the control panel.
   
  For our players on Android Devices:
   
  To prevent accidental/unwanted purchases in ****** Play through authentication options, please see this article: *******************************************************
   
  Please note that our account blocking system is irreversible - as the block has already been implemented you will no longer be able to access (Big Fish Casino/Jackpot Magic Slots). We will not knowingly allow access to the account going forward using the reasonable technical measures employed to prevent this.
   
  We are always happy to help a customer directly.  ****************, you are always welcome to contact Big Fish Games for any account, ********************** app,  or game-related questions at any time. In the future, the best way to reach us is through our Contact Us Page linked below.
   
  I have also emailed you directly through our Customer Support email system.  If you reply through that message or the link below we can quickly work together to discuss the self-exclusion request. This will be the quickest way we can resolve this for you. You can also reply with the info through this BBB contact. 
   
  We hope that we have resolved ******************** concerns with the self-exclusion request.
   
  Contact Customer Support
  ***********************************************************************************************

  Customer Answer

  Date: 12/14/2023

   
  Complaint: 20985508
  
  I am rejecting this response because: They are still allowing me to play. I actually requested over a year ago, to be removed, but they wanted my money, so did not exclude me. Proof is how they say Im excluded now, but still log in on my phone. Liars! 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have $121.10 in Big Fish Games credits that I have paid for over several months. I have been trying for weeks to redeem these points, and continue to get the same error of "No such entity with addressId = *******". I have contacted Big Fish Games several times (via email and a phone call). I get very slow response, often 5-7 days between responses. When they respond, I continue to get very "canned" responses with things to try, and no actual resolution. I have tried everything they've asked, and keep getting the new errors. I am trying to escalate on their end to get someone to actually fix my account, or get a refund, but continue to get the same basic troubleshooting responses. I'm frustrated. I would prefer to have my account fixed as I like to download and play these games. If it can't be fixed, then I just need a refund of my $121.10 that I have paid. I have tried Clearing Your Browser Cache, disabling any browser add-ons or extensions, purchasing in the Game Manager, different browsers, changing my address, paying with credit card, paying through Paypal. I have spent probably 5 hours on this trying different things. The only time the error code changes is with Paypal, and it says internal system error. If I try through the game manager, it just spins and spins and never completes the transaction. Please get this resolved. I'm very disappointed in the poor customer service I've received up to this point, especially being an active member since 2006 and purchasing over 250 games.

  

  Business Response

  Date: 12/19/2023

  We understand that  ***************** has contacted the BBB in regards to the issue they experience when they are trying to use our credits to purchase any of our games. We are happy to assist them with resolving this issue as quickly as possible.
  
  *****************,   
  
  Firstly, I would like to apologize for you not being able to make any purchases using your Big Fish points, I can only imagine the inconvenience this may have caused you as this is certainly not the level of service we aim to provide our customers. I have raised this issue on my end to the relevant department so that they can look further into this, once there is feedback around this I will definitely get back to you with the resolution.  

  
  We are always happy to help a customer directly. *****************, you are always welcome to contact Big Fish Games for any account, ********************** app,  or game related questions at any time. In the future the best way to reach us is through our Contact Us Page linked below.
  
  I have also emailed you directly through our Customer Support email system.   If you reply through that message or the link below we can quickly work together to getting the purchasing issue resolved and you can purchase again with the big fish points.This will be the quickest way we can resolve this for you.
  
  We hope that we have resolved ***************** concerns with the purchase issue.
  
  Contact Customer Support

  Customer Answer

  Date: 12/30/2023

  Hello,

  Big fish games has resolved this issue.  Please go ahead and **** as resolved.  

  Thanks for the support!
  ********

• Initial Complaint

  Date:12/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I played Big Fish for several years. At first I enjoyed the game. Then I kept spending and spending and realized I had a gambling problem because of the medicine I was on had a side effect of gambling. I wrote into Big Fish several times and begged them to close my account instead they just dismissed me and sometimes double charged me. I became depressed and begged for help. This company just takes all your money and is a scam!

  

  Business Response

  Date: 12/12/2023

  We understand that ************* has contacted the BBB in regards to the account closure. We are happy to assist her with resolving this issue as quickly as possible.
   
  **************, 
   
  We are genuinely sorry to hear about your circumstances and we will do our best to help you. 
  
  Let us clarify that when you send an email to our Customer Support team, you are provided with the auto-response that contains a ticket ID. For us to assist you properly, we kindly ask you to provide the following details: 
   
  - date when you contacted us with the account closure request;
  - ticket ID;
  - your Friend Code. 
   
  You can find your Friend Code by tapping on your profile picture from the lobby and looking in the About or Help sections.
   
  We are always happy to help a customer directly. **************, you are always welcome to contact Big Fish Games for any account, ********************** app,  or game-related questions at any time. In the future, the best way to reach us is through our Contact Us Page linked below.
   
  I have also emailed you directly through our Customer Support email system.  If you reply through that message or the link below we can quickly work together to close the account.  This will be the quickest way we can resolve this for you.  You can also reply with the info through this BBB contact. 
   
  We hope that we have resolved ****************** concerns with the account closure.
   
  Contact Customer Support
  ***********************************************************************************************
  
  

  
  

• Initial Complaint

  Date:12/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid paradise gamers from ******** $40. I won $200 and asked to cash out and winnings sent to my cash app they logged in stole my $200 and blocked me. I want my $200 and the platform banned. They have done this before

  

  Business Response

  Date: 12/08/2023

  We understand that  ************** has contacted the BBB in regards to the Games played in ********* We are happy to assist her with resolving this issue as quickly as possible.
  
  
  **************, 
  
  
  We are kindly letting you know that Paradise Games have nothing to do with Big Fish Games. Please note that Big Fish Games is not the developer of the games which were mentioned in your message. Therefore, we would kindly recommend you contacting the Customer Support Team of the Paradise ****************** company in order to get the issue resolved. 
  
  
  We are always happy to help a customer directly.  **************, you are always welcome to contact Big Fish Games for any account, ********************** app,  or game-related questions at any time.
  
  
  We hope that we have resolved Ms. ****** concerns.

• Initial Complaint

  Date:12/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was playing online gaming from Game Vault. I deposit the money and won and he kept giving me excuses and took $1,040.94 from me I was on the fire ***** platform. This is not the 1st time he has used other names on ******** to steal my money.

  

  Business Response

  Date: 12/08/2023

  We understand that  ************** has contacted the BBB in regards to the ******** message received recently. We are happy to assist her with resolving this issue as quickly as possible.
  
  
  **************, 
  
  
  After taking a look into the screenshots attached, we have discovered that the message that was sent to you, has nothing to do with Big Fish Games. Please note that Big Fish Games is not the developer of the games which were mentioned in your message. Having analysed the information provided in the screenshots, we can see that you were messaged by the representatives of ******************* Therefore, we would kindly recommend you to contact the Customer Support Team of that company in order to get the issue resolved. 
  
  
  We are always happy to help a customer directly.  **************, you are always welcome to contact Big Fish Games for any account, ********************** app,  or game-related questions at any time.
  
  
  We hope that we have resolved ************** concerns.

• Initial Complaint

  Date:11/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is ***********************. I reside in ********. My friend code for Jackpot Magic Slots is ******** I am a long time customer of Jackpot Magic slots and have spent many years as a Loyal customer. I have tried to resolve this with them but feel I am being dismissed without resolution Im unsure why they seem to brush their paying customers off and refuse to own up to their mistakes. I purchased several packages over the weekend. I made 5 purchases but only received 4 of the credits instead of 5. Theyre claiming *** received what I paid for but I assure you that I have NOT. They need to correct this and credit my account with the 9 plus Billion chips in which I paid for but didnt receive.Thank you for your help in resolving this matter. Sincerely ***********************

  

  Business Response

  Date: 11/30/2023

  We understand that ************ has contacted the BBB in regard to her recent purchases. We are happy to assist her with resolving this issue as quickly as possible.
   
  ************, 
   
  We value you as our loyal customer and rest assured that we are committed to investigating the issue properly and if any discrepancies are found, we address them accordingly. 
  
  Upon checking your account, you've made 5 ********** purchases recently. The cost of each package is $49.99. The dates/timestamps (PST) and amounts of virtual chips are the following:
  
  2023-11-24 04:08:10 - ************** virtual chips
  2023-11-24 17:09:34 - ************* virtual chips
  2023-11-25 13:42:12 - ************** virtual chips
  2023-11-26 09:18:18 - ************* virtual chips
  2023-11-26 17:14:15 - ************* virtual chips
  
  The last purchase increased your balance from ************** to ************** virtual chips. 
  
  Considering the above data, all purchases were credited properly and no issue was found. 
   
  We are always happy to help a customer directly.  ************, you are always welcome to contact Big Fish Games for any account, ********************** app,  or game-related questions at any time. In the future, the best way to reach us is through our Contact Us Page linked below.
   
  I have also emailed you directly through our Customer Support email system.  If you reply through that message or the link below we can quickly work together to discuss your purchases. This will be the quickest way we can resolve this for you.  You can also reply with the info through this BBB contact. 
   
  We hope that we have resolved **************** concerns with the purchases.
   
  Contact Customer Support
  ***********************************************************************************************
  
  

  
  

• Initial Complaint

  Date:11/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11-24-2023 I made a purchase of $49.99 with Big Fish Casino. I was to be awarded ************* points however the points were not received. I reached out to consumer service and they insisted the points were placed. However this isnt factual.

  

  Business Response

  Date: 11/29/2023

  We understand that  **************** has contacted the BBB in regards to his recent purchase. We are happy to assist him with resolving this issue as quickly as possible.
  
  ****************, 
  
  According to purchase logs of your account, on the 24th of November you made several purchases that were successfully credited to your account. Please check the timestamps below for your reference:
  
  2023-11-24 00:08:20 PST - ************* virtual chips;
  2023-11-24 09:59:38 PST - ************* virtual chips;
  2023-11-24 10:59:13 PST - ************* virtual chips;
  2023-11-24 11:28:45 PST - ************* virtual chips;
  2023-11-24 20:23:16 PST - ************* virtual chips;
  2023-11-24 20:56:49 PST - ************* virtual chips;
  2023-11-24 21:50:42 PST - ************* virtual chips;
  2023-11-24 22:00:07 PST - ************* virtual chips.
  
  I can see that purchases on your account go through iTunes. To look into the order you are referring to in question, can you please send me a screenshot of the receipt for the purchase from iTunes? This will allow me to confirm if the purchase credited correctly. If you need any steps to attach a screenshot, please reply directly to this email and let me know!
  
  We are always happy to help a customer directly. ****************, you are always welcome to contact Big Fish Games for any account, ********************** app, or game-related questions at any time. In the future, the best way to reach us is through our Contact Us Page linked below.
  
  I have also emailed you directly through our Customer Support email system. If you reply through that message or the link below we can quickly work together to reach an agreement. This will be the quickest way we can resolve this for you. You can also reply with the info through this BBB contact. 
  
  We hope that we have resolved Mr. ******* concerns with this issue.
  
  Contact Customer Support
  ***********************************************************************************************