Complaints

This profile includes complaints for IMDb.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  IMDb.com

  Seattle, WA 98108-1207

• 

  IMDb.com

  PO Box 81226 Seattle, WA 98108-1300

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan. 19, ****, Ive received an email invitation from IMDb.com to try IMDbpro free for 30 days. When I clicked on the link in the email, the only offer made on this site was for discount on a premium subscription. After complaining to Customer Support, I received an email the next day saying that since I had previously received a 30-day free trial 12 years ago, I was ineligible for the offer. However, no such ineligibility statement was made in the email offer I received. On Jan. 21, I received another email from IMDbpro with the same 30-day free trial offer. Again, the offer disappeared after I clicked on the link. Refusing to honor a 30-day free trial offer is false advertising.

  Business Response

  Date: 01/26/2024

  Hi,
  
  My name is ****, from IMDb Customer Support.
  
  I'm sorry for any confusion the received email may have caused.
  
  As we already mentioned, weve reviewed our records and noticed that you previously received a 30-day free trial, that was started on January 11, 2012, with this email address.
  
  One free 30-day trial is automatically applied for all new IMDbPro members, per email address and/or payment method.
  
  This is why you were prompted to pay and we are unable to offer an additional free trial.
  
  Thank you for your understanding.

  Customer Answer

  Date: 01/26/2024

   
  Complaint: 21193425
  
  I am rejecting this response because it shows IMDb is making no effort to stop its false advertising. To continually send an unsolicited email promising a service it has no intention of fulfilling is poor business and unethical.  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My personal information, specifically my complete birthdate, is available for everyone to see. I have requested, many times, for my birth year to be removed from the public site due to privacy, and they have said that their policy states that if they believe to have the correct information, they will not remove it. I must pay $20/month if I want to keep my personal information private. Additionally, my birthdate is incorrect, so not only can I not remove private information, but I also cannot remove incorrect information.

  Business Response

  Date: 01/12/2024

  IMDb does allow registered user to suppress the display of their age/birth year. The process is documented on the site:
  

  *******************************************************************************************************************************************

  Additionally, ****************** has already toggled the display of her birth year, which is not shown on her page:
  

  *************************************************

  So we can't see anything actionable in her request.

   

   

   

   

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received my monthly AMEX bill and discovered a $149.99 charge from IMDB.COM, dated 11/25/23 for a subscription that I don't recognize and don't recall signing up for. I would like an explanation of the subscription (what it's for) and when/how it was made. Unless this was something I actually requested and I simply don't recognize the name and amount, I want a refund and to have the subscription cancelled immediately. I would prefer to be contacted via the email address I provided. Thank you.

  Business Response

  Date: 12/28/2023

  Hi *****,

  My name is ****, from IMDb Customer Support.

  We have contacted you through the email address provided.

  Please let us know if we can offer you further assistance.

  Have a nice day!
  

  
  

  Customer Answer

  Date: 01/04/2024

  Thank you for your attention to this matter.  The company responded quickly and politely.  After researching my issue, they promptly let me know that they were refunding the charge to my original payment method.  I have now checked and the amount has been refunded, so I am satisfied with the outcome.

  - ***********************

• Initial Complaint

  Date:12/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Because amazon is cheap and greedy this happens often. I joined imdb pro as a free trial for 30 days in march of 2023 and couldn't verify my identity *********************** and stage name (**************) because of poor instructions and outsourcing to ***** with staff that don't speak English. I gave up and asked to cancel. Today ****** I wanted to check in to see if I can pay and get verified and found out my membership was NEVER canceled and I was charged any ways for a full year from 19/4/23 and my documents were not accepted. Finally dealing with ***** resulted in verification after hours of emails. I asked them to either give me credit from today till 12/25/24 or give me a refund and I will subscribe again. Of course they don't want to do their job because of poor training so amazon can save money. So here I am asking for my membership to start from 12/25/23 or refund me in full so I can pay for the year from today. This is just not right and is bordering a scam. My imdbpro email is *********************

  Business Response

  Date: 12/26/2023

  Hi *******,
  
  My name is Cece, from IMDb customer support.
  
  I'm sorry for any inconvenience you might be experiencing.
  
  I see a 30-day free trial of IMDbPro was started on your account on March 19, 2023. That trial continued into a paid membership, which is why you were charged. IMDbPro memberships are automatically renewed at the end of each period so there is no interruption in your IMDbPro access and benefits.
  
  Please note we  have reviewed our records and were able to confirm that we did not receive any cancellation request. Also, in order to claim your IMDb name page, per the security of our customers, we must need to verify your identity, if the proper documents are not provided, we can't proceed with the verification.
  
  Per our Subscriber Agreement, IMDbPro membership fees are non-refundable: ***********************************************
  
  We've reviewed the details for your IMDbPro membership. As we can see there has been activity on this account, we are unable to offer an exception in this case.
  
  If youd like to cancel your IMDbPro membership prior to your next billing date, please visit the Cancel page: ************************************************* and select "Continue". You'll be directed to a page where you can provide feedback and then select the "Cancel Membership" button to complete the cancellation.
  
  You'll still have access to IMDbPro until the end of the paid period, but you will not see any additional charges.
  
  For details on what happens after your membership ends, please see our Help page: ************************************************************************************************************************************************
  
  Please let us know if we can offer further help.
  
  
  
  

  Customer Answer

  Date: 12/26/2023

   
  Complaint: 21054757
  
  I am rejecting this response because: their system is set up on a scam. Unable to verify for 8 months! Never wanted to pay for a year if I cannot verify. You either refund me in full and I will rejoin or just give me a year starting from 12/25/23. Be professional. Be nice. Be kind. 
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 12/28/2023

  Its a shame that companies get away with stealing our money in broad daylight. 

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 3rd 2023 - IMDB Pro charged me ***** for a monthly subscription I did not authorize on a bank card connected in my Amazon wallet (that was never given to IMDB) for a subscription service I did not renew nor order. I called Amazon to have it removed and they said they could not find the subscription renewal or the charge, even though I told Amazon the annual subscription purchased one year prior (again this was NOT renewed), was through the Amazon linked account. Amazon said they would file a report against Imdb as they cannot find the transaction nor the subscription active. Here are the many things wrong with IMDB and what they've done that is fraudulent on my account:- Renewed a subscription without my permission and through a 3rd party site without having it on the third party site, notifying the 3rd party site, and giving an option to cancel on the 3rd party site (or even displaying it so Amazon can see the transaction and the subscription). - Using a different card that was never connected to IMBD and is a different bank account and unauthorized (Do not simply state that the subscription allowed you to charge whatever card is in my Amazon wallet. There are other's people's bank cards in my Amazon wallet, and Amazon doesn't show any evidence of your transactions, activity, or has the ability to cancel 'said subscription.' - Renewing a subscription of your own volition without my consent and using a bank card without my consent. - Making it impossible to find this transaction or 'renewed subscription' on the 3rd party site. So much so even Amazon could not find it. - Once successfully canceled, IMDB Pro then displays a very threatening message telling me everything I put on my account - including any changes made while I was a subscriber and paid for the service will be deleted. So, essentially if you want to keep changes made to a bio or anything you have to keep paying for the service. This is illegal. You cant undo what I wrote.

  Business Response

  Date: 12/19/2023

  Hi,
  
  My name is ****, from IMDb Customer Support.
  
  I'm sorry for any difficulties the automatic membership charge *** have caused. IMDbPro memberships are automatically renewed at the end of each period so there is no interruption in your IMDbPro access and benefits.
  
  IMDbPro is an ************** and all payments for IMDbPro are now securely processed via Amazon wallet. If we are unable to complete your order with the payment method associated with your subscription, you authorize us to update your subscription with another payment method you have on file in order to avoid an interruption in your membership benefits. Please note this is part of our subscriber agreement, the subscriber agreement must be acknowledged before joining IMDbPro:
  
  ***********************************************
  
  In order to help you, I've reviewed your email address s*****************[email protected] and see that it isn't registered for an IMDbPro membership. Please confirm if you still need assistance with the cancellation of your IMDbPro membership.
  
  Regarding the IMDbPro benefits, this is also mentioned in the subscriber agreement, under termination:
  
  IMDb *** terminate your subscription and access, or suspend access to all or part of the Site, without notice, for any conduct that IMDb, in its sole discretion, believes is in violation of this Agreement, any applicable law, or is harmful to the interests of another user, service provider, or IMDb. IMDb *** also elect not to renew your subscription and access by providing a notice of nonrenewal prior to the end of your current subscription term. Sections 3, 5, 7-8, *****, and ***** will survive any termination or expiration of this Agreement.
  
  If you cancel your IMDb Pro subscription or if your subscription is terminated, all your of account information (including resume data or information stored in connection with your use of the ************* Services) *** be deleted.
  
  Also, in our help site you will be able to find the information about what happens when your IMDbPro Premium Subscription ends:
  
  **********************************************************************************************...
  
  The following will no longer be displayed on your IMDb and IMDbPro pages, as they are benefits of the membership:
  
  Images: Featured image customizations and photos uploaded via your IMDbPro membership
  Demo reels: Primary video customizations and demo reels uploaded via your IMDbPro membership
  Known for credits: Known For credit customizations will revert to the IMDb algorithm
  Primary professions: Primary profession customizations will revert to the IMDb algorithm
  
  Your IMDb verified credits and filmography will not be affected by your cancellation.
  
  If your IMDb page does not have any verified filmography credits at the time of your cancellation, it will also be removed. If you choose to renew your IMDbPro Premium Subscription membership within 12 months of cancellation, the above information will be restored to your page within 24 hours.
  
  Hope this information is helpful, please let us know if we can provide you further assistance.
  
  Have a nice day!

  Customer Answer

  Date: 12/19/2023

   
  Complaint: 21020286
  
  I am rejecting this response because:

  Dear ****
  
  I want to be reimbursed for this December payment. I spoke with Amazon at great length and they do NOT show that you are set to auto-renew nor did they know anything about this contract in which you can just charge any card you like. I tried to cancel on Amazon. which is where I originally paid for the one year with **** Pro and there was no way to do so. Amazon told me it was an annual subscription paid for up front so it did not automatically renew. 
  
  
  I have logged in to the **** account page and canceled from there but only AFTER I was auto charged. I also have discontinued that card and informed my bank to investigate the charges and place a stop payment on ANYTHING from **** ever again. 
  
  
  I read your BBB reviews and complaints. Almost all are due to your 'auto-renew' policy and ability to charge cards - some that don't even belong to the account holder. This seems like a serious problem and one that deserves to be investigated further. 
  
  
  I expect an immediate refund. 
  
  
  In regards to taking things off that I did while I was a paying customer - how is this legal? I uploaded photos while I was paying. So you are saying now that I'm not paying none of that can stay? 
  
  
  When it comes to my credits -- those can be added to ****. You don't have to pay or upgrade to Pro to add credits so this is not a 'bonus' or favor you are extending. It appears that everything I did while I upgraded to Pro you 'undo' after I cancel membership or decline auto-renewal. I'm not sure how this is legal. You are negating the service people paid hundreds of dollars for by undoing what they did now that they no longer pay. 
  
  Sincerely,
  
  **************

  Business Response

  Date: 01/03/2024

  Hi,
  
  This is Cece, thanks for your reply.
  
  Please note there is no IMDbPro membership under the email address you have provided. It sounds like you may have joined IMDbPro using a different email address.
  
  In order to locate and cancel this membership, please provide us with the following:
  
  the email you joined with
  the email registered to your Amazon account
  Have you claimed an IMDb page? If so, what's the *** to the page?
  the card-holder name (exactly as it appears on the credit card)
  the type of card (e.g. ***** MasterCard, American Express)
  the last 4 digits of the credit card
  the expiration date of the card
  the date and amount of the last charge from IMDb
  the phone number associated with your Amazon account
  
  If you don't recall this information, to continue our investigation, you will need to add the card that was charged as a new payment method to any Amazon account. Once this is done, please write us back with the email address associated to this Amazon account so we can search our records for accounts with charges to this card.
  
  Thank you for this information, we look forward to helping you further.

• Initial Complaint

  Date:11/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial of IMDB, tried to cancel my subscription twice during a very busy month and was under the assumption that i successfully canceled the second time. I was wrong as IMDB just charged 150$ to my brother's debit card(not the card i even signed up for the trial with) as it was somehow linked via Amazon on my IMDB.So basically IMDB made a fraudulent premium debit card charge through a third party website.

  Business Response

  Date: 11/07/2023

  Hi ****************,

  My name is ****, from IMDb customer support.

  We apologize for any inconvenience processing your IMDbPro membership on a different card may have caused.

  I've reviewed our records and verified your issue was already solved by our customer service team.

  IMDbPro is an ************** and all payments for IMDbPro are now securely processed via Amazon wallet. If we are unable to complete your order with the payment method associated with your subscription, you authorize us to update your subscription with another payment method you have on file in order to avoid an interruption in your membership benefits. Please note this is part of our subscriber agreement.
  
  We've reviewed the billing for your membership and see the initial annual fee was declined by your card provider. Therefore, another payment method was charged to avoid an interruption in your benefits. Since you didn't intend to continue your membership, it was cancelled on your behalf. The refund should appear back to your payment method within 3 - 5 business days.
  

  Please let us know if we can offer you further assistance.

  Have a nice day!
  

  Customer Answer

  Date: 11/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 25th of 2022, I was able to use an discount code, provided by mu union, to subscribe to IMDBPro for $118.64 USD ($163.13 CDN). I authorized this fee be charged for access to their services.Fast forward to October 25th, 2023 and IMDBPro sends no notification of a price increase, but charges my card $234.12 CDN ($169.49 USD) and I discover this unauthorized price increase and charge on Sunday, October 29th, 2022. This happens despite IMDBPro stating in their own policy that they obligate themselves to provide notice of price changes, before charging accounts, as you can see in the following extract from their policy: "IMDb may change the fees and charges then in effect, or add new fees or charges, by giving you notice in advance."I received no advance notice by any email, mail or phone notification. Their site has my email, but boosts the fee and doesn't send advance notices about the increases, as their policy suggests.I tried to cancel and get a refund for the unauthorized charge as soon as I found it (on the 29th of October), but customer support refused, saying the cancelation would only be for next year and they were keeping the funds... funds I had not authorized be taken in that amount or been notified about in advance. They further claimed that since I had accessed the account in the mere 3 or 4 days since the charge (to try and figure out how to cancel and see where my money went) they were declining my refund request.I am asking that the funds be returned, as I was not correctly notified of the price increase and am not wanting the IMDBPro service at this increased rate.Also, this charge was taken on the 25th of October 2023 (Wednesday, possibly late that day) and I have records proving I made every effort to have the funds returned upon discovering the unauthorized charge on the 29th of October, 2023 (Sunday).

  Customer Answer

  Date: 10/31/2023

  Regarding the matter with IMDBPro,
  
  They have contacted me after my last email response to the initial denial of refund request and have reviewed the matter more closely.
  As a result, the last email I received from them stated that they will refund me the monies charged.
  
  The email was as follows:
  Hello *********,
  
  This is ****** from IMDb support. Thanks for contacting us, and I'm sorry about the inconvenience experienced.
  
  Dear *********, since you didn't intend to continue your membership, I've made an exception to our standard policy to cancel your IMDbPro membership with immediate effect, and I've issued a prorated refund of the recent charge back to your card. The refund should appear back to your payment method within 3 - 5 business days.
  
  If you'd like to confirm that your membership has been cancelled, or would like to reinstate your membership in the future, you can do so here:
  
  *****************************************************
  
  If you need any further assistance, please do not hesitate to contact us. We will gladly assist you further.
  Thanks, I hope you have a great rest of your day and week.
  
  Take care!
  
  Best regards,
  ******
  IMDb Customer Service
  
  I am satisfied with this resolution.
  
  Sincerely,
  *********************************

• Initial Complaint

  Date:10/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my account on Wednesday, October 18, 2023 but they apparently didn't like that because my account says that it is good until October 18, ****. That is not what I wanted. The company was trying to take money from my bank accounts and then they would try to get it from my girlfriend's account simply because her debit card was on my Amazon account. Since Oct 18, there were no further attempts to withdraw money from either on of out accounts until Saturday, October 21, 2023, at 1:25 p.m. EST. I did not authorize anyone to try to withdraw any monies from any other payment method associated with my Amazon account and my girlfriend certainly didn't authorize IMDb.com to withdraw any monies from her account. That transaction has been reported to her bank as fraud unless she gets a refund of illegally obtained monies.

  Business Response

  Date: 10/23/2023

  Hi ******,
  
  My name is ****, from IMDb Customer Support.
  
  I'm sorry for any difficulties the automatic membership charge *** have caused. IMDbPro memberships are automatically renewed at the end of each period so there is no interruption in your IMDbPro access and benefits. Please note the membership has to be cancelled before the renewal date.
  
  IMDbPro is an ************** and all payments for IMDbPro are now securely processed via Amazon wallet. If we are unable to complete your order with the payment method associated with your subscription, you authorize us to update your subscription with another payment method you have on file in order to avoid an interruption in your membership benefits. You can find this information as part of our Subscriber Agreement:
  
  ***********************************************
  
  Since you didn't intend to continue your membership, I've cancelled it on your behalf. As a professional courtesy, I've refunded the recent charge back to your card. The refund should appear back to your payment method within 3 - 5 business days.
  
  If you'd like to confirm that your membership has been cancelled, or would like to reinstate your membership in the future, you can do so here:
  
  *****************************************************
  
  Have a nice day!
  
  
  
  
  
  
  

  Customer Answer

  Date: 10/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

  I would also like to suggest to IMDb.com to reconsider their partnership with Amazon so someone else doesn't get charged inadvertently or unknowing. Now I have to go close out the fraud charge against IMDb.com with my credit card  company because a charge was attempted on that card because my debit card was declined, and that card was also on file at Amazon. How many others have unwittingly paid for someone else just because their card was on file with that person for an entirely different reason. 

  Good luck

  Sincerely,
  
  ***********************************

   

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reported several times images posted in their system; requesting removal of those that bear my face and identity. But IMDB simply declines my requests. After speaking with representatives, they claim that once something is posted in their system, it is unremovable. This is a violation of my privacy and poses safety concerns. I never consented for these images to be posted of me. The person who posted them, I have reached out and requested that he take them down and he tried doing so but was unable to. He tried using the same method I did - reporting the image to IMDB and flagging it, but they continue to decline. I have written to IMDB several times in an attempt to protect my identity but -- they don't seem to care. Apparently, their IMDB system is superior to the safety and privacy of MY OWN IDENTITY.There are three images I'm requesting removal of. These images of me were taken for the short film 'The Legend of Drizzt Homeland Fan Film' in 2020 by director ******************. Please see these images uploaded below for correspondence. I wish to have these removed.

  Business Response

  Date: 09/07/2023

  IMDb will remove images if they are in violation of our content guidelines located at

  ************************************************************************************************************************

  or if they are reported to be infringing on the rights of the copyright holder.

  If the customer believes that these images were uploaded to our site in a way that constitutes copyright infringement she needs to follow the process outlined at the following page:

  *******************************************************************************************************************************************************

   

   

   

  Customer Answer

  Date: 09/07/2023

   
  Complaint: 20571007
  
  I am rejecting this response because:
  

  The guidelines are irrelevant to my concern of safety as well as my identity being violated. Instead of heeding to the concern of SAFETY and a violation of one's right to the privacy of THEIR OWN PICTURE being posted without consent, they have sent me links that do not relate to my concern.

  I have tried ***MANY*** times in the recent past to get these pictures removed using IMDB's edit request tool(s) and never have they ever approved my requests. I've also emailed them directly and - still, they do not approve. They write me off - just as they appear to be doing right now with the copying and pasting of two irrelevant links. I do not have to write to IMDB with regard to copyright infringement when pictures of me were posted without my consent. The individual who posted them did not seek my permission - nor did he seek permission to make an IMDB profile on my name to begin with. 

  What I'm seeing is that their guidelines and policies are superior to MY SAFETY despite the violation of my identity. I will not be mailing a letter to IMDB. The request is simple. Remove the pictures OF ME with MY FACE, and MY IDENTITY that I DID NOT CONSENT to the publicization of. I have uploaded them for a second time.

  I don't want to do so, but for concerns of safety - I will be forced to pursue higher legal means if they continue to disregard my concern. 

  Sincerely,
  
  ************************************

  Customer Answer

  Date: 09/12/2023

  Sent a DMCA Takedown notice in compliance of the copyright infringement guidelines listed on IMDb's website but they are not responsive. Phone line is not responsive, email to the copyright infringement department has gone without response. Seeking removal of material off IMDb.com website.

  Business Response

  Date: 09/13/2023

  This is not the proper channel to send a DMCA takedown request. Please follow the instructions located at ******************************************************************************************************************************************************* to submit a DMCA notice.

   

  Customer Answer

  Date: 09/13/2023

   

  As I've told IMDb's customer support department, your communication skills are awful as whoever did receive my DMCA Takedown Notice already removed the photos - but failed to send an update informing me of this. So, naturally, I did not know. 

  You obviously are not well-informed. I don't know who hired you but -- you are a pathetic excuse for a human being. Note that I've already made complaints regarding your audacity to close my complaint last week without even trying to offer further guidance on how to get those pictures removed. Nevermind my strive for safety to avoid a fatal threat as you deliberately closed the complaint without hesitation. Muck like now, you have sent correspondence without context. 

  Now, whether IMDb does anything about these complaints is up to them.

  See what I've written here: 

  -----------------
  "As one concerned for her privacy and safety, I was alarmed about the pictures and was stunned to find that after filing a BBB complaint - it was immediately closed. Whoever it be that responded to my BBB complaint may have been following policy to forward links for the removal of material. But, I did not understand as they were sent without explanation. All I was given were the copying and pasting of two URL links that did not seem to relate to my concern. The research on my end led to a DMCA listing of what your copyright infringement page instructs. If the IMDb responder had spent more time explaining, I would have understood. However, their convoluted communication skills and delivery of the information was horrible at best before deliberately closing the complaint and abandoning my concern altogether.
  
  The way in which your employee handled the situation was - tasteless and disgusting, considering my avid means to seek help in the hopes of securing safety. I've warned I will do so but, by a hair's breadth, you are fortunate greater legal action has not been served just yet. I am no arbitrary person by any means. I have an *** player for a husband and a colossal wit of mind.

  Next time, do not be so quick to write one off. You never know the power for which they might possess.
  
  May God have mercy on that responder - despite the lack for which they bear on others."
  ------------------

  Next time, do your job. Or perhaps you are too incompetent to do that - apparently. 
  
  Good Riddance,
  ************************************

   

   

   

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find the issue resolved.
  

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My reviews are not being posted to the site and I would like to know why. I have never been vulgar in my reviews. I have never threatened anyone in my reviews. All I do is honestly say how I feel about a movie. Thats it. So why arent my reviews being posted?

  Business Response

  Date: 09/07/2023

  We are unable to verify the claim from the customer. There are 258 reviews currently posted on IMDb.com and associated with an account matching the email address of the customer, so clearly his review are being posted as recently as August 28th. **********************************************************

  Reviews can be rejected if they are found to be non-compliant with our content posting guidelines located at *****************************************************************************************************************************************