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Business Profile

Online Retailer

Anker Technology Co. Limited

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 42 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am filing a complaint against Anker Nebula due to their failure to honor a promised refund after I returned a defective product.The projector I purchased had a quality issue (battery overheating and shutdown). After submitting evidence and multiple communications, the company agreed to refund me upon return. I used the ***** return label they provided, and tracking (ID: ************* confirms delivery and signature by "Llee."However, the company now claims they cannot locate the item and refuses to process my refund. They mentioned police involvement but have provided no proof, despite my repeated requests.The package was clearly delivered and signed for at their facility. Any internal issue after receipt is their responsibility, not mine. As a customer, I have fulfilled all obligations.I request an immediate resolution:Issue the promised refund without delay.If unresolved, I will escalate this matter further.Sincerely,

  • Initial Complaint

    Date:04/01/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered four cameras and installed cameras. After three months, one of 4 cameras did not work and i contacted them to replace. They rejected. I feel like i bought for 3-months services only. I can see they try to expand different products and I hope people donot order short-life products.

  • Initial Complaint

    Date:02/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Eufy X10 pro has a known design defect of roller brush struck which makes the robot not usable. **** is refusing to fix this and says their repair shop is opening after several months and they may be able to look at it. What a scam when they dont recall and fix the design defect

  • Initial Complaint

    Date:01/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had send a warranty claim in for a camera and this business is trying to wiggle their way out of warranty of a camera and send a 15% off code to buy another. That is ridiculous.

  • Initial Complaint

    Date:11/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 4, 2924, I purchased an iPhone charger consisting of a Nano 511 charger and a 6 foot USB-C to Lightning cable from **************************. Their only shipping option was ****** while I dont like because they messed up a lot of my orders which forced me to close my account two years ago. I was surprised to find out my item would arrive on Nov 5. Upon receiving the package, the box was small and half inch tall and when I opened it, I discovered it was just the cable with is completely useless without a charger. I have a half dozen emails back and forth from Anker and now theyre jerking me around. I want EXACTLY what I purchased, no more no less.

    Customer Answer

    Date: 11/09/2024

    Hello,

     

    The matter has been resolved, no further action is necessary.

    You may close the case.  Thank you for the help.

     

    ***** ******

  • Initial Complaint

    Date:10/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made a warranty claim while my printer was under warranty . They sent a part to replace in hopes of fixing my issue . It did not . So they sent me other things to try and it was found that another internal part of the printer broke off. They are denying my warranty claim and making me purchase out of my pocket even though the claim was made and unresolved during my warranty period .

  • Initial Complaint

    Date:10/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Reached out to the company about a collaboration on *******. Wanted to do a comparison video of the current system on our property/farm and their S3 Pro Model (and other additional products) After doing lots research on **** and watching many other ******* video reviews I decided to email the company about reviewing/comparing their products. I attached the email response from the company support team stating that there is NO such program offered where the send out products to be reviewed. I am attaching links to a few videos that clearly state the items were sent to them from **** or they even sponsored the channel/video. See links:******************************************* ******************************************* Those are just 2 examples/proof that such a program exists (there are a whole bunch of videos that clearly state the company sent them the product) Its clear and evident that this company discriminates when choosing who they will send products out to for reviews and videos. If you are not graced with their approval you are lied to by their support team stating that no such program exists. Not only will I NOT be purchasing your products based on this lie and response, I will be making a ******* video response to this as well for the public/potential customers to see and understand how you treat and respond to prospective customers looking to review your products!

  • Initial Complaint

    Date:09/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Eufy S340 from bestbuy. The camera has hard time connecting to my fios router. Latest firmware in both devices S340 also has horrible angles with zoom lens. Unusable to zoom for distant views. Cannot see horizon zoomed in. Will not follow people walking by camera if they are in view but close to camera. Stops recording as if they left view *********** made in ***** junk. I would like a refund. My $30 wyze camera works better

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After anker's substandard product broke my laptop, they took more than a month yto issue me an product refund. However once return label generated and I sent the unit back, anker failed to refund my product up to this date: 8.30.2024:[#TNR777912055, ******** I am requesting add'l 5000$ in extensive overhead incurring, creating terror with daily activities with total amounting to ~5200$ with - extensive property damage - anker attempting to hold the refund in leui of troubleshooting for weeks.- kept issueing *** when requesting product refund (delusional) **** AnkerDirect Customer Support - failure to refund.after I made legititmate purchase and paid on time.

  • Initial Complaint

    Date:07/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased an Anker Dual-Zone 50 cooler on July 10, 2024. The battery has not been performing as advertised 27 hours of runtime. Even with full charge and optimal conditions with temps set at 33f and -4f, I am only able to obtain about 10 hours of runtime. I can understand if it ran close to 20 hours but this is less than half of what's stated.I also think it's not right to have customers pay for return shipping under their 30-day money back guarantee. A cooler of that size and weight would cost me $300+ which is half the price of the cooler itself!Additionally, getting in contact with customer supports is very difficult and unresponsive.

Anker Technology Co. Limited is NOT a BBB Accredited Business.

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