ComplaintsforSportswear Inc

• Initial Complaint

  11/02/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered an embroidered sweat shirt. I was charged, but the item was never shipped. They have no contact phone number, and I have no way to contact the organization. I want my money refunded back to my card.

  Business response

  11/10/2023

  Hi *****,
  
  Thank you for reaching out to us via the BBB. We appreciate your feedback and apologize the item took longer than you had expected. We do state most orders average 4 days because there will be moments when we receive a high volume of orders or the customers have chosen our specialty items (your fanthread purchase) which may increase the turnaround time. As, much as we mean to be exact things can fluctuate, and as a small business we try to adjust when we notice a change in time. After reviewing your account we saw that your order was shipped and delivered on Nov. 10th. Please let us know how everything turned out. If you have any further questions or feedback feel free to email ******************************************.
  
  **************************************************************************************
  
  Best,
  
  ***********

• Initial Complaint

  10/31/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered my product on 10/21/2023. Their website says it takes 5 to 7 business days to ship. It's been over a week and there is still no tracking information on the website. No customer support other than the limited chat that only has prep loaded questions. My Order number is *******. I would like my product shipped or my money refunded. This has been a horrible experience.

  Business response

  11/10/2023

  Hi Saim,
  
  Thank you for reaching out to us via the BBB. We appreciate your feedback and apologize the item took 7 business days instead of the average 4. We do state most orders because there will be moments when we receive a high volume of orders or the customers have chosen our specialty items which may increase the turnaround time. As, much as we mean to be exact things can fluctuate, and as a small business we try to adjust when we notice a change in time. After reviewing your account we saw that your order was shipped and delivered on Nov. 4th. Please let us know how everything turned out. If you have any further questions or feedback feel free to email ******************************************.
  
  **************************************************************************************
  
  Best,
  
  ***********

  Customer response

  11/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

• Initial Complaint

  10/27/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order placed for $171.84 on October 4th. Never received the items or any tracking number. There is no customer service. A chat bot just keeps saying it will be ready soon. The website states 4 business days in production and then shipped. It has been 23 calendar days since I ordered and it's still not complete or shipped.

  Business response

  11/10/2023

  Hello *******,
  
  We hope this email finds you well.
  
  We received notice of a complaint filed with the BBB regarding your most recent order. You mentioned you did not receive your items or a tracking number. You also mentioned you tried to contact us but were not assisted. 
  
  We are sorry to hear about these issues with your order. We reviewed your chats on our site, it looks like you actually spoke with two of our agents on 10/19, 10/24, 10/30, and 11/2. Our agent **** refunded your shipping on 10/24 due to the delay with your items, you should already see that refund in your bank account. Looking at your order, it included a higher quantity of items compared to our regular 2-3 item orders and it also included one of our specialty items that typically takes a bit longer to produce. Our website states most orders will take 4 business days to produce but does not guarantee every order will be shipped within this timeframe because there are factors such as the number of items ordered or types of items ordered.
  
  We are glad to see your order was delivered earlier today. I have attached a tracking link so you can check the shipping status: **************************************************************************************
  
  We hope you enjoy the items picked out. Feel free to reach out if you have any more questions or concerns. Have a great rest of your day!
  
  
  Best,
  
  *********

• Initial Complaint

  10/23/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a baseball jersey on October 2, 2023 and paid $65.93. Three weeks later there has been no communication regarding my order. There is no phone number to ask for assistance or information with the order. There is no tracking. The company offers no customer support all. The company's website states "Currently, our estimated completion time frame for most orders is 4 business days before shipping." It has been 3 weeks. The item is needed this Saturday, October 28. Based on the statements made on the website, I believe it was reasonable to assume that the item would be delivered before then. I want either a refund or the item delivered by this Friday, October 27.

  Business response

  11/07/2023

  Hi ******,
  
  Thank you for reaching out to us through the BBB. We apologize you weren't able to speak to a representative, I attached the *** for you to be able to contact us via our site, as well as a link to one of our FAQ articles that describes the 2 different ways you can contact us. After reviewing your account it looks like your order was shipped and delivered prior to the date you needed it. We apologize if there was a worry if your order was going to reach you in time. We have made some adjustments in the chatbot to allow customers an easier path to speak to an agent if needed. Let us know if we can assist you with anything else.
  
  *******************************************************************
  
  ******************************************************************************************************************************
  
  Best,
  
  **************************
  

  Customer response

  11/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  10/23/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Placed order on 10/14/23. Paid $55.43. This amount has been deducted from my account. Ordered a long sleeve shirt with the football team mascot. Order is still being processed. Order status: In Production. Still no tracking number. Have called customer service twice, ************. ******* never wants the order number. He insists on needing more info i.e; my DOB, and other personal information. I find this to be completely unrelated. The order number is all ******* needs, as far as I'm concerned. I would like to be fully reimbursed by Prep Sportswear. I don't think at this point they deserve to refuse a refund, as stated on the order confirmation. I've called my bank regarding this matter and they're pretty sure this is a scam.

  Business response

  11/07/2023

  Hello *********, 
  
  We hope this email finds you well.
  
  We received notice of a complaint filed with the BBB regarding your most recent order. You mentioned the order was placed on 10/14 and had not shipped yet. Our Track Order feature showed the order was in production and no tracking number was available. You also mentioned you tried to contact our customer service via phone call but were not assisted so it felt like we may have been a scam.
  
  We would like to clarify that we do not have a phone number. As an e-commerce business, we do not have a direct phone line, our correspondence is through live chats or emails only. We used to have a phone number but it is no longer active so it is possible you may have reached a different business that is not associated with us. Our Contact Us page on our website cites the different ways to contact our customer service department. We also provide this information on our FAQ page and it mentions we do not have a phone number. We apologize if a different site misled you or a directory website that is not kept up to date provided you with incorrect information. line: 
  
  ******************************************************************************************************************************
  
  As for your order, it included one of our specialty items that is made completely from scratch, and typically these items take some time to be produced. Our Track Order feature was correct that your order was in production, tracking information will only be available once an order has been completed and shipped. We are glad to see your order was shipped on 10/25 and is marked as delivered on 10/30: **************************************************************************************
  
  We hope you enjoyed the shirt picked out. Feel free to reach out to us directly if you have any other questions or concerns. Have a great rest of your day!
  
  
  Best,
  
  *********

• Initial Complaint

  10/22/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order with Prep Sportswear on October 17, 2023. I received a confirmation email but item continues to be under production. I am also unable to get in contact with the company. There is no customer support number available. My payment is pending on my bank account. It appears that my order will not be available anytime soon or even at all. I would like for the company to cancel my order and cancel my payment. I really needed the product within 14 days from date of order but there was no way of knowing delivery date options at check out. Item continues to be under production even today October 22, 2023. Thank you.

  Business response

  11/07/2023

  Hi ***,
  
  Thank you for reaching out to us through the BBB. We apologize you weren't able to speak to a representative, it looks like you left the chatbot twice before speaking to any agent. After reviewing your account it looks like both of your orders were shipped and delivered. We apologize if there was a worry if your order was going to reach you in time. We have made some adjustments in the chatbot to allow customers an easier path to speak to an agent if needed. Let us know if we can assist you with anything else.
  
  Best,
  
  **************************
  

• Initial Complaint

  10/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered my product on September 29,2023. There website says it takes 5 to 7 business days to ship. It's been over a week and there is still no tracking information on there website. No customer support other than chat that only has prep loaded questions. My Order number is *******. I would like my product shipped or my money refunded. This has been a horrible experience and Prep Sportswear should have a live customer service number.

  Business response

  10/27/2023

  Hello ****,
  
  Thank you for contacting Prep Sportswear through the BBB
  
  For your own security, we are not able to alter billing information once it's entered. As long as your shipping information is accurate you should be fine. 
  
  Your order was shipped and delivered as of 10/16/23. I have attached a tracking link so you can check the shipping status:
  
  **************************************************************************************
  
  We appreciate your patience and hope everything turned out great. If you have any further questions please reply back to the most recent email we sent to you. God bless
  
  ~*******

  Customer response

  10/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  10/10/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered 3 pieces on September 27th and today is October 10th. Still no delivery date and still in production allegedly. Website says 4 days turnaround and no email or phone number to contact, just a terrible chat bot. I also ordered another piece on October 5th, same result on that as well. Both screenshots attached. I just want my items delivered, totalling nearly 160$

  Business response

  10/27/2023

  Hello *****,
  
  I hope this email finds you well.
  
  We recently received notice from the BBB of a complaint filed regarding your most recent orders with us. You mentioned the site stated 4 days turnaround and you had issues contacting us through our chat bot.
  
  We are sorry to hear about these issues with your orders. Looking at your orders, I see they both include some of our specialty embroidered items. On our site we state most orders are estimated to take 4 business days to produce before shipping. Unfortunately, this does not include our embroidered items because as you might know, all of our items are produced on demand and these items typically take longer to be completed. 
  
  We looked over your chats with our bot and saw that you left both chats early. The bot is able to transfer you to one of our live agents or to allow you to submit a message so that is responded to via email. Unfortunately, because both chats were left prematurely, this was not offered. 
  
  Nonetheless, we are glad to see that both orders have already been delivered as of 10/16 and we hope the items met your expectations.
  
  Feel free to reach out if you have any other questions or concerns. Have a great rest of your day!
  
  
  Best,
  
  *********

  Customer response

  10/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me because I have received the items. However, their response is not correct because they claim the embroidered items are slower, but in fact my 2nd order which was the only embroidered item, shipped first and coincidentally right after I filed my complaint. My original order that had zero embroidered items, still shipped after the embroidered item. This adds to my suspicion that the first order was never going to be filled unless I filed a complaint.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  10/07/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I havent received my full order, I have read the complaints on people not receiving their order on time and not being able to track orders with provided tracking number. I want to know information on my order or send the rest of my money back its been almost two weeks with not updates on rest of my order and provide a phone number if you know your company is not responsible!

  Business response

  10/12/2023

  Hi *****,
  
  We just wanted to follow up with what ****** emailed you about on the 9th of October. The rest of your order just shipped and it looks like it was delivered earlier today. Please let us know how it turned out by replying to the most recent email we sent to you. Have a wonderful day!
  
  **************************************************************************************
  
  Best,
  
  **************************

• Initial Complaint

  10/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Me and my fiance were looking for a college football jersey and I found this site. On 9/23/2023 she ordered them and it's now 10/6/2023 and no update has been given. It still says it is in processing. I am not sure how to get a refund or get my order. We sent 120 or so dollars for our jerseys. I'm not too sure what else to do than dispute it with the bank.

  Business response

  10/12/2023

  Hi ***,
  
  Thank you for reaching out to us via the BBB. We reviewed your interaction with ********* and saw that she was able to resolve the situation as it relates to your order. Due to the high volume we received during our back-to-school season, we were running behind on our fanthread items, which is the in-house brand that we make from scratch. Let us know if there is anything else we can assist you with by replying back to the most recent email we sent to you. We appreciate your patience and please check us out during on non peak periods, most orders are done and shipped by the 3rd day. Have a wonderful rest of your week.
  
  Best,
  
  **************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩