Customer ReviewsforProliance Surgeons Inc PS

Saw someone and had imaging when affiliated with OPA. My bill came from Proliance but the phone number goes to OPA. Neither place will help me and the admin person at Proliance is very rude. If there's a problem with your bill NO ONE will help and you will get a response to not bother them.

I ********** helping my wife write this review ********** who is Vietnamese. First appointment was 8/13/2021 for left hand Injury, first cortisone shot.My 2nd was 3/01/2022. My last appointment was 10/24/2022. It was on this day that ****************** asked me while yelling at me "Are you really hurt, or just lazy and don't want to work. I went to this doctor for treatment and care. All I got was Judgment, Disrespect and what I interpret as racism. Based on me being Vietnamese, he thought it would be OK to treat me with such disrespect and judgment. I had 8 appointments with *****************. I immediately asked to speak to the office manager.*************************, the Director of Operations was available. I told her what had happened. She said, "His behavior was unacceptable and that the doctor should have never said those things to me".Due to my injuries being severe, genuine and very painful. I asked to be treated by another doctor. On 11/29/2022 My appointment was with ************************** she is a coworker with ******************She told me that I was healing, that I did not need treatment, and that I should go to a local pharmacy and get some ointment off of the shelf to help with the pain and swelling. On that particular day, *************** fill out an Activity Prescription Form. The limits and restrictions with my left hand for grasping, lifting and pushing anything, is never supposed to happen.She tried to refer me back to *****************. *************** would not listen to my concerns of abuse from *****************. I became very upset, confused, hurt, mistress mistreated and ignored. I had a panic attack that was severe enough for them to call a ambulance. I was taken to ******************** I was contacted on 11/30/2022 by phone. I was told to never enter their building again; they would never allow me to be treated there ever again.************************* had given me her business card. She told me to call anytime for help and support. I Left three voicemails, she never returned any of my attempts to contact her.

Dealing with the scheduling rep ****** booked my surgery out 2 months, rescheduled my surgery twice. We had a issue with insurance, and once things were clear I called her to verify my surgery date and everything was a go, well she ignored me, I called the office several times, left messages and got no where. I called from a different number and she answered, yelled at me on the phone and hung up on me with no verification on the conversation we were having. I called back to talk to the Dr. ** ********** and got a dead in. This is my second time dealing with this office and being treated poorly. Such a disgraceful employee. The Dr is highly recommended but will continue to suffer at the hands of his racist staff.

1/6/20 I had arthroscopy on my right thumb by ****************************. My thumb is not functioning correctly and is worse than prior to the surgery. Its rolled inward into the palm of my hand and I only have use of the last two joints. I cant put my hand flat. Ive been back to see her many times and am told that Im fine. Ive had to cut my hours in half and let many clients go. Ive been a hair stylist for 27 years and am self employed. When I saw ******************** assistant and told her that I had to cut my hours and let clients go, ******************* response was, Well! I sure wish I could cut MY hours and let some of MY patients go! I was totally dismissed. When I asked her if she puts everyones thumb in this position she said yes. Its for pinch strength. I have several clients that had the exact same surgery and not one of their thumbs is in the palm of their hand. I do not have good pinch strength. The last time I saw her, hoping for help, she said she was going to put me in a cast. She said its a sport cast and I could work in it and get it wet, etc. I had 4 hands trying to push my thumb back while casting it. The cast was a bulky as any cast and the man who casted it said, I heard her (******************) tell you its ok to get this wet. Do not do that. I went to work with this thing on my hand and absolutely could not hold shears let alone cut my clients hair. I had to go back and have them cut it off so I could work. I did not have this surgery and take 3 months off to be worse. On top of all that, I must say that every time I saw her we spent **** minutes talking about my hand and 45 minutes about her personal life. Without me asking. Needless to say, Im frustrated. I needed to get my left hand fixed as well and planned on doing it in December of the same calendar year for insurance purposes and I did not out of fear. My left hand after 2 more years of work finally became so painful I went to a different Orthopedic surgeon and had it done with much better results.