We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Psychotherapist

Mindful Therapy Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Psychotherapist.

Complaints

This profile includes complaints for Mindful Therapy Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Mindful Therapy Group has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charged for services not rendered , and after told it was resolved threatened to send me to collections

      Business Response

      Date: 04/01/2025

      Hi there,

      Can you confirm the date of service that requires a refund? I am not seeing any dates of services since August. The last charge is a late cancellation fee that is at your providers discretion. Please let us know how we can assist further. 

      Customer Answer

      Date: 04/01/2025

       
      Complaint: 23098051

      I am rejecting this response because:

      The late cancelation fee was due to my provider canceling on me and was overcharged for service via contract. I only paid the bill finally because I was threatened with collections
      Sincerely,

      ***** ******

      Business Response

      Date: 04/03/2025

      Hi *****, Thanks for the additional context. I am disappointed to hear your provider charged you for a session they cancelled. I will connect with our billing team and get that refunded to you as soon as possible. I will also be connecting with your clinician to ensure this doesn't occur for any other clients. Let me know if there is anything else I can do to support.

      Lauren

      Customer Answer

      Date: 04/09/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mindful Therapy Group is a 3rd party company for mental health professionals. I was seeing 2 of their providers, when the billing department begain withdrawing money from my bank account WITHOUT authrorization. The billing department was supposed to bill my insurance company & contact me before removing any funds. I had a monthly payment plan set up with them that was an authorization to remove a specifc dollar amount on the 28th of each month and they have pulled that amount twice without authorization & not on the agreeed and authorized date. They have all documents needed. I have reported the fraud to my bank & have cancelled all services.

      Business Response

      Date: 03/19/2025

      Hi ******,

      Thanks for sharing your concerns. I took a look at your account and it appears that the payment plan was set up for the past balance and the other charges were for the new charges that were coming through for new services. Unfortunately since we are using your insurance for these visits, we are obligated to collect according to your plan. Given your concerns around how and when we are charging your card, it makes sense you wanted that removed. I can confirm that has been removed and you will not receive future charges. You are welcome to do so at your connivence through your provider portal. 

      Let us know if there is anything else we can do to assist,

      ****** *******
      Business Relationship Manager

       

      Customer Answer

      Date: 03/19/2025

       
      Complaint: 23082806

      I am rejecting this response because: I never signed authorization for my checking account to be charged for anything other than the authorized payment plan and I expect a full refund for the $300 that was pulled out of my checking account without my authorization. 

      Sincerely,

      ****** *******

      Business Response

      Date: 04/01/2025

      It does appear we have a signed disclosure on file that outlines our collection practices and authorizes us to charge credit cards on file for balances owed.

    • Initial Complaint

      Date:03/04/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have asked for a refund of $89.74. I received no answer via email. If you call their phone #, it immediately hangs up. I tried the sample bottle in which they sent and the pills gave me migraine headaches. My neurologist instructed me to stop taking them. I asked that they stop sending. They have my ****** information and took money out. I need them to STOP the order that is pending and provide an immediate refund in full,

      Customer Answer

      Date: 03/04/2025

      Thank you for resolving my unauthorized payment to Mindful Advantage. I was very clear that I cannot take this medication, it caused migraines. I emailed three times with no response from the company. When I tried to contact them, their phone hung up on me. I used to work for BBB in *********, **. What you all do and accomplished daily is so valuable to consumers! Thank you for assisting me in receiving a full refund. Best, ******

    • Initial Complaint

      Date:02/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mindful Therapy recently charged me $150 for a visit that my psychiatrist said that he would write off last year. I inquired with my psychiatrist two weeks ago and he told me that Mindful Therapy would need to contact him. I reached out to Mindful Therapy last week to ask if they could please contact him, so that I could have my refund. They told me that he needs to contact them and told me that they wouldn't refund me until then. I brought to my psychiatrists attention and am now now getting a response from either party. After reading multiple complaints on here, I know I am not the only one having a billing issue.

      Business Response

      Date: 02/05/2025

      Hi there, thanks for letting us know the situation. We were able to get in contact with your provider and they approved the refund. You can expect that amount back onto your card in 3 business days. I apologize for the delay and efforts you had to go through to get this resolved. Please don't hesitate to reach out to me if you need anything else.

      ****** *******
      Business Relationship Manager
      ******************************************************************************************* 

       

    • Initial Complaint

      Date:10/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A medical service provider: Mindful Therapy Group, in **, has been harassing me for a service they didn't provide. I am a resident of **, and one day out of blue, my credit card was charged by this group without my authorization.After investigation, the bank flagged the charge as fraudulent, and Mindful Therapy Group is sending me emails notifying me they are submitting claims to my "provider" with "balance under auto-payment".

      Business Response

      Date: 10/23/2024

      Hi Jiawei,

      Thanks for letting us know about this situation. It appears the balance was charged for a visit you had with us in 2023. However, given the situation we are happy to waive the balance and discontinue any additional outreach. Please let us know if there is anything else we can support with.

      Take care,

      ****** *******
      Business Relationship Manager

    • Initial Complaint

      Date:08/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mindful therapy coded my billing wrong with my insurance company and they wouldn't cover it. This is after a month of weekly sessions. I told them they needed to code it differently and re-bill it. One week later they charged my debit card $930 which was unauthorized. I even got an email stating I had until the 30th of August to figure out my insurance or come up with a payment plan. My primary card on file was my HSA account which they didn't charge?

      Business Response

      Date: 09/03/2024

      Thanks for letting us know about your experience. Our goal is to help folks utilize their insurance to access mental health care and while working with insurance is never straightforward, I am disappointed that this charge caught you off guard. I connected with our billing team on your behalf to see if we can issue you a refund and possible next steps for resolving this issue. We were able to speak with your insurance and confirm you were given incorrect information about the reason for the denial. They told us that the reason they are not paying for services is due to a coordination of care issue. This means they believe that there is another insurance active that is responsible for paying for the sessions. We don't have any other insurance on file for you so we are unable to bill the claims to another payer. Are you able to contact your insurance and complete a coordination of care form and clarify which insurance is primary and secondary? Once this is clarified and we receive payment, we would be happy to issue you a refund. Someone from our team will be in touch with you to walk you through next steps for getting this resolved as soon as possible. 

    • Initial Complaint

      Date:06/13/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was sent a list of claims to be paid to me as a provider with documentation to support this and the owner of the company boasting of over 11k in unpaid claims since May and I left end of May and was then sent a revised list containing about 8k less in pay owed to me supposedly after I ended my employment. Unpaid claims from insurance companies dating back to January 2024.

      Business Response

      Date: 06/14/2024

      Hi ******,

      I believe you have the wrong organization, I do not have any record of you in our system. Please let us know if we can further assist.

    • Initial Complaint

      Date:04/03/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mindful Therapy changed their billing practices this fall and claimed to inform me via email, this did not happen, I have no such email from them and when I inquired they couldnt give me a date on when it was sent or what the title of the email was. On 4/1/24 my debit card was charged $199, when I called to inquire I was told full payment of services that werent covered by insurance were due every Monday and that a notification is sent the Friday before to notify the patient. Again, Mindful Therapy is claiming they did this however I cannot find any communication from them. This is an extremely unprofessional way to run a billing system and puts financial pressure on patients without proper notification. How can this company not be able to account for the notifications they supposedly sent to patients??

      Business Response

      Date: 04/15/2024

      Hi ****,

      Thanks for sharing your concerns. I took a look at your account and see that you did acknowledge our collection process when beginning services with us (see attached screenshot, our full disclosure is available in your patient portal.) The reason you experienced a change in the collection process recently is because last year your insurance was covering session in full. This year it appears a visit applied towards your deductible and additional visits are coming back with $20.19 co-insurance amount per visit. If you have questions about the cost of your visits, your insurance carrier will be able to give you more guidance. Since you opted to use your insurance for your sessions, we are obligated to collect the amount your insurance company indicates per our insurance contracts. For this reason we cannot process your requested refund. However, it does appear you have been placed on our "do not charge" list which means that you will not be automatically charged if you accrue a balance in the future. We will still auto charge the anticipated co-insurance amount of $20.19 per session. I hope that this helps clear up our collection practices so you better know what to expect moving forward. 

      Customer Answer

      Date: 04/19/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:03/30/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It has come to my attention that this firm has unjustifiably overcharged me for services rendered, under the erroneous claim that I failed to provide a copy of my insurance.I have phone records that I can provide on 12/12 & 12/13 where I spoke with the group to insure my insurance was accepted and filled out all patient portals on Jan 7th including uploading a copy of my insurance.This assertion is demonstrably false, as evidenced by the marked increase in my payments from the standard copay of 30 dollars to an inexplicable 110 dollars from 2/12 -2/16. I contacted my insurance to find that they never billed my issurance and now are refusing to refund the charges desit Despite these ***********, the firm continues to decline my requests for a refund of the overcharge. This action is in clear violation of standard practices, as it is the responsibility of the provider to file these claims directly with my insurance and issue any necessary reimbursements within a 30-day window.They refuse to take accountability for their mistake and are trying to but the blame on the client for this overcharge.

      Business Response

      Date: 04/09/2024

      Hi Alexandria,

      I apologize for any error we made in updating your insurance information in a timely manner. I do see that we have successfully billed all visits in the new year to your new insurance and issued you a refund. Thank you for notifying us of this issue and we will be reviewing where this got missed and auditing to ensure we catch all notifications in a timely manner going forward. Please let us know if you have any other questions or feedback for us.

      Business Relationship Manager
      ***************************


    • Initial Complaint

      Date:02/17/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into the service. Another provider was returning and said this was a really good service she had worked for. I called up with this office and they said yeah we take your insurance for a preferred provider. I gave them my insurance information and they called my insurance and said you will owe 15 to $16 per visit. I set myself up for the first visit and now I'm getting a bill for $400. They set me up for a nurse practitioner that is not licensed for the services she provided. That's the insurance company will not recognize it and have charged me out of network specialist fee.

      Business Response

      Date: 02/21/2024

      Hi there,

      Thank you for notifying us of this issue. It is our goal to ensure all our clients are invoiced in a timely and accurate manner and it sounds like something went wrong in this process. We were able to reach out to your insurance on your behalf and get the claim reprocessed correctly as your provider is in network and qualified to provide the billed services. To confirm, we will be issuing you a refund for your payment as we are confident the claim will be reprocessed correctly by your insurance carrier. Please don't hesitate to reach out if there is more we can do to resolve this issue. 

      ***************************
      Business Relationship Manager

      Customer Answer

      Date: 02/22/2024

       
      Complaint: 21309089

      I am rejecting this response because: No reimbursement has been received. Insurance says provider is only credentialed as ARNP today over the phone they will reprocess the claim, but this office needs to put in the credentials and provider needs to accept to be listed as a ARNP with the certifications and licenses to provide and bill for those services. If ARNP is qualified and credentialed correct, it would only be a 10% co-pay. I will accept the response once this issue is refunded and completed with the correct bill uploaded to my account and/or mailed to me. There is no reason I have been getting the run around up until Monday. 

      Sincerely,

      ***********************

      Customer Answer

      Date: 03/01/2024

      Claim has not processed yet. Want to make sure the claim processes correctly before closing my BBB case.

      THanks!

      Business Response

      Date: 03/18/2024

      Hi There,

      Everything looks like it has been processed correctly on our end. I will double check with our accounting team to confirm if there are any issues. Please let us know if you are not seeing that completed in the next few days.

      Thanks,

      ***************************
      ***************

    Mindful Therapy Group is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.