Complaints

This profile includes complaints for ActivSpace's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ActivSpace

  819 N 49th St Ste 400 Seattle, WA 98103-6577

• 

  ActivSpace

  819 N 49th St Ste 113 Seattle, WA 98103-6576

• 

  ActivSpace

  4020 Leary Way NW Ste 100 Seattle, WA 98107-5008

• 

  ActivSpace

  700 NW 42nd Street Seattle, WA 98107

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding ActivSpace and its unethical and misleading business practices related to my studio rental.I rented a studio at one of their locations but recently moved out of the area and informed the on-site manager, ******, that I would no longer be utilizing the space. I made this clear after the rent for that month had already been charged, and ****** acknowledged this communication. She agreed to retain half of my deposit to cover the late notice (10 days after rent was charged), and I accepted this as a fair resolution.However, after that agreement, I was informedwithout my consent or any signed documentationthat ActivSpace would be extending my lease by an additional 30 days and charging me a full additional months rent. I never authorized or agreed to extend the lease, and this move feels deceptive and predatory, especially considering I no longer reside in the area and had clearly stated I was vacating the unit.ActivSpace seems to operate with unclear policies that allow them to manipulate tenants into unwanted lease extensions and unjustified charges. Their behavior feels deliberately schemey and exploitativecounting on a lack of tenant pushback to collect additional fees or delay deposit returns.This situation has caused me unnecessary financial stress and wasted time, and I am requesting the following:Immediate confirmation that no additional rent is owed Return of any remaining deposit owed to me Formal acknowledgment that my lease is terminated and that no further charges will be pursued Im submitting this complaint in hopes of protecting other renters from falling into similar traps. Their handling of this issue is unacceptable and lacks both professionalism and integrity.

  Business Response

  Date: 04/23/2025

  Good morning,

   

  I have attached ***** ******** lease.  Section 2, labeled Lease Term, outlines the process to give notice.  ***** came into the office on April 22nd and let the manager know that he moved out and wanted to give notice for the end of April. The manager reminded him that notice given after the 10th, will go to into effect for the following month. That he is responsible for May's rent as well. Mr. ******** then got upset and didn't agree with this. He was reminded that this was laid out in the lease that he signed. He proceeded to ask to speak to ****** (community manager) boss. Which is me but at the time I was in a meeting. He called sisters properties to see what the process is there. Both of the Manager at sister properties told him the same thing. 

  If Mr. ******** has any written proof that he submitted his notice before the 10th, we would be happy to adjust his move out date. Otherwise, we will have to follow the lease agreed to by both parties. 

  Customer Answer

  Date: 04/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/30/2019, I rented unit #*** at *****************************, and provided a damage deposit of $1,675. On 6/25/2024, I provided proper notice of intent to vacate the unit. I fully cleaned and painted the unit in a workmanship like manner. On 7/29/2024, I formally moved out, and presented the unit to the Manager in person. I requested of the Manager any feedback, and indicated that if there was anything unacceptable about the units condition I would like the opportunity to remedy and not pay a 3rd party for any services. The Manager verbally indicated that the units condition was acceptable. The Manager also indicated in an email sent to me that day: Confirming we did a move-out inspection of your unit. Unit has been painted and cleaned and there are no damages. Unit is move-in ready. At no time did the Manager or anyone at Activspace indicate that there were any issues with the units condition. On 8/14/2024, Activspace returned $1,195.00 of the plaintiffs damage deposit, and improperly withheld $480.00 for 3rd party contractor painting.

• Initial Complaint

  Date:04/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed my lease agreement with ActivSpace in ********, **, back in January 2019. Over five years, I operated my lash artistry business uneventfully from their premises. However, when the time came to vacate the space, I encountered an unexpected emergency that delayed my move-out beyond the deadline. I communicated my need for a brief extension and the on-site manager, ***, reluctantly granted me four additional days.On the third day, during regular business hours, after thoroughly cleaning and repainting the space, I attempted to reach Mar for the final inspection before handing over the keys. Unfortunately, he was nowhere to be found, and told me over the phone that he would reach back out early the next day, which was the date the keys were due. The next day, multiple attempts to reach Mar by phone or on-site during business hours were futile. Consequently, I was unable to return the keys as scheduled. To my surprise, *** then became confrontational and insistent about the key return the following day, despite his own unavailability contributing to the delay. Eventually, when I provided evidence of the cleaned and emptied space, corporate initially stated "There are some minor touches up needed. He can just come back and complete them so you can get your deposit back." However, after speaking with Mar, they shifted their stance, shortly afterward abruptly informing me that my deposit wouldn't be returned, claiming they had incurred expenses hiring a contractor to address the alleged damages.This experience left me feeling exploited and frustrated, as it seemed like a deliberate attempt to withhold my deposit. Despite my attempts to resolve the matter, the lack of professionalism, responsiveness, and availability from both Mar and corporate remained unaddressed. Regrettably, it appears I'll have no choice but to pursue this matter through small claims court.

  Business Response

  Date: 05/06/2024

  13-355 *******************************
  
  Thank you for reaching out and giving us the opportunity to respond to ****************** complaint. She gave notice on 3/8/2024 to be moved out on 3/31/2024. However, due to personal issues, she is not able to be out until 4/5/2024.  
  
  When she turned in her keys, she had a balance of $80. She was charged for two blind replacements, a lost fob, a sink replacement, and the connection of the sink and painting the unit. Last, she was charged for the extra days she occupied the space.  
  
  Her move-out paperwork, invoices for the work, and photos of how the unit was left are attached. I recommend that she get some type of refund from the person she paid to paint her unit since they didn't do a great job.  
  
  ************** insisted on a refund because Mar (the community manager) missed their appointment. However, when notice was given, ************** was given move-out instructions and guidance on how the unit should be turned back with precise details. This is standard practice. After she turned in the keys, Mar walked the unit and texted her, letting her know that the unit was not turned correctly. The conversation is attached for your reference.    

  Details of how the unit should be turned were provided when notice was given, extra time was allowed to turn the unit and she was notified the next day of what wasn't done. Please refer to the text conversation Mar had with **************.  

  Customer Answer

  Date: 05/09/2024

   
  Complaint: 21615320
  
  I am rejecting this response because: it is a lie that the lets were turnt prior to the communication about the units condition. In the email with attachments I provided, the initial statement to justify not returning the deposit was picture of the unit completely full and untouched. Later, after photos of the painting and cleaning of the unit had been provided, management responded confirming there were minor touch *** needed to refund the deposit, but because the on site manager was unavailable for the appointment we set to return the keys, he denied the opportunity to make the minor touch *** the following day. 
  

  So, essentially, had I done nothing at all, I would have been in the same predicament as it relates to having any portion of my deposit returned. 
  

  Im filing a small claim in court, Im sure a judge will see the discrepancy in all the various communications. I have not received paperwork requested to support my claim. ActivSpace is doing shady business period. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:02/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Activspace is an unprofessional business that attempts to scam customers out of money with fraudulent charges against security deposits.I rented #*** for 1+ year (2022-23), putting down $1,220 as security deposit & paying rent ontime via auto-pay from my bank. I alerted Activspace in November 2023 that Id vacate the space by EOY, to which they obliged. I emptied/cleaned the unit & had a walkthrough with site manager; she said I was settled up & would not see additional charges. All seemed ok.By accident, my bank issued an autopay check payment at the end of December for ******* rent: i alerted Activspace; they said they were aware I had vacated the space & terminated my lease. I provided proof of the stop-payment from the Bank & an Activspace rep confirmed they would not cash the check. 4 weeks later I receive an email from unnamed Credit Manager saying I owe $50 for returned check fee - I called the Activspace office, spoke to a woman named ******* & asked why theres a fee considering the lease was already canceled & the check was issued by mistake; she said shed handle it. A week later I receive another email from Credit manager, now asking for $100 for the Return Check Fee (on the bogus check). I immediately cc ******* on the email & later get a response from the nameless Credit Manager that her email was sent by mistake - no money owed.7 weeks later (yes, seven) I finally receive a letter from Activespace with a property managers report including the following breakdown:Security Deposit: $1,220.00 3rd Party Painting Fee: - $780.00 Returned Check Fee: -$50.00 Final check amount: $390.00 (!)I called ******* saying I was told (& have paper trail) that no fee/money would be taken from deposit. She said not to cash the ************* her details (I did). I then stopped by office to speak to *******; she said shed contact corporate again & mentioned the unit wasnt even painted by Activspace post-exit!Im still awaiting full deposit amount.

  Business Response

  Date: 02/23/2024

  From: Credit Manager <**************************************>
  Sent: Thursday, February 22, 2024 6:48 PM
  To: ***************** <*************************************;;***************************** ************************************************ Credit Manager <**************************************>;********************************* <*********************************>;******************************* <*******************************>
  Subject: RE: ActivSpace Unit 402 Mission, CA - Notice to Pay Rent or Vacate
  
  ****,
  
  
  ActivSpace would first like to thank you for your follow up.
  
  We have closely reviewed our records in follow up to your inquiry and accordingly, we have to inform that 3rd party contractor painting charges were generated in error.
  
  We have adjusted your account, and the refund check for $780 has been prepared. It will be signed and mailed out to the address on file tomorrow Friday the 23rd of February.
  
  We hope this answers your questions and addresses your concerns.
  
  Regards,
  
  
  
  Credit Manager
  ActivSpace LLC 
  ************
  
  
   
  This electronic message transmission contains information which may be confidential or privileged.  The information is intended to be for the use of the individual or entity named above.  If you are not the intended recipient,please be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited.  If you have received this electronic transmission in error, please notify us by telephone ************** or by electronic mail (*****************************)immediately. Thank you.
  

• Initial Complaint

  Date:05/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Activspace When told which address to put, the manager said to use our current (but old address, we are in the middle of moving and have a new address)When I wrote down specifically what my business was, they pressed me to write something more, like refurbished, which is not at all what I would be doing. I mentioned this in the moment and he pressed me to write more. I am a RE-Sale designer and vintage furniture business. I do not refinish, sand, or do anything related to the refurbishing of furniture, yet, when I wrote down what I would be using the unit for, activspace wanted me to write more (why? This is my business, I know exactly what Im using it for). They also implied that activspace gave preferential treatment and consideration to people in a closer zip code. Unless this is a written policy, I am unsure of the legality or professionalism of this. On top of this already terrible experience, They, In the most unprofessional and indiscriminate manner, insinuated that i might be using the unit as a dwelling space/to sleep, knowing full well what the use of the unit would be for. Not only that; I previously worked for a company who rented from Activspace in good standing. In the business world, that would generally be considered a good faith gesture and you would then react accordingly. That didnt happen. The fact that They had the audacity and lack of professionalism to imply, without any reason, that we could be using the unit as a living space, is extremely concerning and inappropriate. Any positive experience I had with Activspace is tarnished by this absolutely negative experience. Not only did this cross a professional line, it is also worrisome that an Activspace manager was comfortable to make unfounded assumptions, and based on those assumptions, create obstacles in the application process that are unique to the people applying (see above for example on address). He did not at any point treat me professionally.

  Business Response

  Date: 05/24/2022

  Our on-site manager dealt with this customer in a professional manner for the better part of a week. This person was unable to produce a decent set of recurring bills that were paid current, current address, and in their name. They were desperate to move in on the Friday and when that day came and went, they completely ghosted the on-site manager. The person later called down to rent a space at our North ******* property going under a completely different alias/name. Between the "changing of her identity" and the inability to provide proper paperwork would have made them unable to rent from us as this is a very minimal requirements and acts as our background check. The notation the on-site manager rejected her because of her zip code is of course untrue as we have folks from everywhere renting space from opposite ends of the city and it matters not to us. The manager said he was giving her we needed a current name and address on each ****.  Both managers that encountered this person felt like she may have either been unwilling to listen unless it was the answer she wanted or that there was some funny business going on with the intended us of the space - such as wanting to illegally live there or wasn't who she said she was. All didn't seem like a great fit for the ActivSpace Community.  It is the on-site managers job to understand thoroughly what each customer intends to use their space for. We are bound by laws and zoning and safety etc. (such as we can't have fire welding or certain chemicals) and need to know what specifically people are using the space for. 

  Hopefully this helps clear up any confusion as the statements made by this individual are extremely different than the accounts of the other two on-site managers. Please let me know if you have any further questions. Many thanks, 

  Customer Answer

  Date: 05/24/2022

   
  Complaint: 17240782
  
  I am rejecting this response because:

   

  #1 active space has now publically (in their response) again insinuated i was intending  to use the space as a dwelling without any proof whatsoever. 
  #2 the manager of the Fremont location did in fact say that they preferred a closer zip code. My boyfriend was present to the phone call and is happy to confirm this. 
  #3 activspace failed to accept proof of **** payment from credit card statements, my *************** and several other options we offered (my partner and I, who also provided bank statement showing high balances, much more than would be needed for an annual lease at activapace)
  #4 when I told activspace that every **** is paid digitally, and when I sent proof of that payment history, they declined that and said it wasnt sufficient. 
  #5 when I explained all of our utilities  for the last 3 years of tenancy were built into the rent, they did not accept that and declined to use my perfect rental history as evidence of my ability to pay my bills and rent

  #6 never did I say I would use chemicals- in fact, I mentioned to the manager that my mom and I are both chemically sensitive. 
  #7 as evidenced by the wording of their rebuttal, it should be great ugly obvious that words such as ghosted in regards to a formal complaint is entirely unprofessional, unacceptable and shows the exact behavior that I and my boyfriend encountered while dealing with active space 

  #8 there was never an alias used; my boyfriend, in an attempt to help my attain my business space, asked the Fremont manager about the north ******* location in an effort to move away from the unprofessional atmosphere.

  #9 the manager, during our tour, stated that security has also been an issue and that there had been break-ins, which was another reason for our wanting to reach out to the other location 

  
  Sincerely,
  
  *************************