Complaints

This profile includes complaints for Indigo Real Estate Services Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Indigo Real Estate Services Inc.

  5415 California Ave SW Seattle, WA 98136

• 

  Indigo Real Estate Services Inc.

  3232 Pine Rd NE Bremerton, WA 98310

• 

  Indigo Real Estate Services Inc.

  495 Renton Center Way SW Renton, WA 98057-3500

• 

  Indigo Real Estate Services Inc.

  18506 Smokey Point Blvd Arlington, WA 98223

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live at ********************************* wa I have emailed maintenance and left messages and went to office about my issues in my apartment starting in May 27 2024. And I they either dont answer me or say they are busy I have multiple light that are out and sinks that are plugged and a garbage disposal that hasnt worked for a month now and outlets that dont work

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have moved out of this apartment (*******************************************************************) officially on December 31st, 2024, turning in my keys earlier in December. I filled out the move out form on November 22nd, 2024. During this move out form appointment, I gave a return address (my current) for my security deposit. It is now February 25th, 2025, and I have not received any paperwork regarding my security deposit, not even a statement regarding what they are withholding if anything. I called on February 14th, 2025 to the main Seattle office regarding this issue. I was told that they did indeed write and send a check, but it was not sent to me (my return address I PROVIDED), it was instead sent to THE APARTMENT (***************************************), the apartment I am receiving the security deposit for. I then contacted the office in **********, and was told they would look for the check in the mailbox that day (I assume no one is living there yet). This was 7 days ago (February 18th, 2025). I have emailed twice in regards to where it is at, with no response. To add more in, getting in contact with the Bellingham office has been extremely difficult, I've gotten automatic replies via email, explaining that they are out of office, and I have also went in person to no one being there on multiple occasions regarding other things while living there. For the quality of living in that apartment, drug addicts and homelessness in the hallways all the time, people screaming in the hallways in the middle of the night, and people (homeless) screaming outside on the street for someone to let them inside, I would say getting my security deposit back is the least I could get, as I didn't complain about any of those issues. But if not returned, further action will be taken. The picture provided, is the email conversations I have been attempting to have with the office.

  Business Response

  Date: 03/12/2025

  The resident's refund check was sent to their former address. (address they had with us) Upon checking the old address's mailbox, the check was not there. The accounting team was alerted of this issue, and a new check is being sent to the correct address. 

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 22990210
  
  I am rejecting this response because: I was told 7 business days ago that the check would arrive in 3-5 business days. I have been checking the mail. Nothing. I called the Indigo Real Estate office in ******* today asking if we could figure out where it is, only to get the same response, "I can put down a note for someone to get back to you." I have been told that "someone will call me back" or, "I will put in a complaint". The first time I called, someone looked at the ledger, figured out where the check went. Why can't they do that now, why can I never get in contact with a supervisor? Attached above is the email telling me I would receive it within 3-5 business days. 
  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 04/04/2025

  Previous tenant stated they received the check. See upload

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since October, 2023 I have been asking for help with the tenants above us ******************* with the noise. Blaring TV and stereo; day and night, sounds like girl skateboarding across floor, yelling and screaming day and night and running water all night. Over time I have sent several emails to manager and others, but nothing has ever been done and no replies to emails except the first one. Next is the mother continuously smoking and sometimes it's marijuana. It all comes into our apt., esp. son's room that is below her's. Had to purchase a clean air fan that really doesn't help much. Son and I are highly allergic and he is sick from all the smoke. I have a bunch of stuff in lungs and my dog has a cough. The manager said it would be taken care of, but nothing done. When I ask, she meanly replies I told you I can't tell you what we are doing which means nothing. After some research I find that we should be paying 30% of our income for rent; not 55%. The rent is taking my whole SS check and we have other bills which are inflated and groceries. My husband's SS is less than mine. So, how long have we been overcharged? I would say at least or more. We cannot move, I have been disabled by an ortho doctor in ******* so have no life and get to sit in a chair all day. I have cried out for help for months and there is never a reply. Legally, we could withhold rent. Right now I can't even get on the app to pay and have asked to have it fixed, but not done. We clearly have been discriminated against and have been totally ignored. We are entitled to quiet enjoyment and the lease has been broken by both manager and tenant. It says that loud disturbances, things that cause harm and health issues, etc. are strictly prohibited. We do not have the monies to pay 55% of our income towards rent.

  Business Response

  Date: 02/13/2025

  Please see attached reply

• Initial Complaint

  Date:10/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reside at one of the properties this company manages and there's a host of problems. This property has a large amount of external maintenance issues that have not been addressed. One of them is that the lent traps on the external part of the buildings haven't been cleaned in over 3 years which is a fire hazard. Another issue is that one of the buildings faces the street and the main door to the building is in need of maintenance that exceeds the lock on the door and the property manager has been notified of this issue on numerous occasions and hasn't responded.They only want to change the lock but due to the damage inflicted by previous tenants, more than the lock needs to be replaced. This door doesn't lock completely, and homeless people have been found sleeping inside the lobby of this building and the tenants don't feel safe. Another issue is that there's no onsite property manager onsite to enforce the tenant rules and one of them is to pick up after their animals. The pictures attached show that the dog p*** has been there for days and even weeks. Without an onsite property manager, the tenants feel they can get away with doing whatever they want.

  Business Response

  Date: 10/28/2024

  Dear Better Business Bureau,
  We have received customer review #********. After our review, we would like to politely respond as follows:
  As ********************************* & Bremertons multifamily housing community, we at Indigo Real Estate Services, **** are acutely aware of the changes and challenges both we and our residents face. It's a new chapter for all of us, and we're committed to navigating it with a spirit of cooperation, commitment,and understanding.
  
  With that said, please note that addressing these complaint matters with our buildings and team collaboration is our commitment and priority. The following is in process with our site team:
  
  Dryer Vent Cleaning is in the current schedule process with our preferred vendors.
  DoorLock to building C is being assessed and repaired right away.
  ***************** will be installed on property to help with the pet waste around the community.
  Our on-site leasing office for this community is located in ******, **. The residents have been provided with address, leasing office hours, leasing email, phone # to leasing office, and after hours for maintenance emergencies.
  
  We assure you that our residents are treated with respect, professionalism, and the utmost satisfaction of customer ********************. We believe in clear communication and have always been here to provide answers and clarity when needed. Lastly and most importantly, we appreciate your concerns and understanding and want you to know that we are doing and will continue to do our best to ensure that your residency is one that brings you pride to call SeaBrim East Apartments your home.
  
  Thank you and respectfully,
  
  Indigo Real Estate Services 

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against The Villas at ****** regarding serious health and safety concerns, unresponsive management, and unfair treatment related to my tenancy at ******************************Recently, I began experiencing severe health issues, including a psychogenic illness and a rash. After conducting tests, I discovered that high radon levels and pesticide contamination were present in the water from my kitchen sink. I promptly provided substantial evidence of these issues to management.Despite my efforts to communicate these serious concerns, the management failed to address the problems or offer any assistance. I made multiple attempts to reach out to them, but my requests were ignored, and no corrective action was taken.Additionally, I am currently facing financial difficulties due to the inability to work caused by my illness. My rent payment is now late, and the apartment management is refusing to accept partial payments or allow any online transactions. This situation is exacerbating my stress and making it increasingly difficult to manage my living expenses.

  Business Response

  Date: 09/17/2024

  Mena,

  We take your concerns very seriously. We have addressed all communication regarding this matter until it was no longer productive. At that time, we informed you that we would no longer be discussing this specific concern. However, we remain available and happy to assist you with any other matters related to your lease.

  We are committed to ensuring a healthy living environment for all residents, but the changes you're requesting would require federal regulations to be altered. We do not have the power to do that. After thoroughly examining the test results you originally provided, we determined that the radon levels and tap water quality were within acceptable and safe ranges. Therefore, no further action was required.

  In the Radon Test report that you sent us, it stated a radon level of 1.5 pCi/L. According to the same test, for results below 2 pCi/L you do not need to take further action at this time.
  

  In the water testing, your handwritten results stated that the total hardness and total chlorine were higher than LabTechs recommendations. It also stated that the water is positive for pesticides. Please note that ******** recommendations do not align with the law. See below for more details:

  -The *** has not set a legal limit for hardness in water. This is primarily because the constituents that contribute to hardness (generally calcium and magnesium ions) are not toxic; that is, they do not cause harmful health effects. Read more here:
  *********************************************************************************************************************************************************************.
  -The CDC has determined that Chlorine levels up to 4 ppm are considered safe in drinking water. Read more here: ******************************************************************************************************************************************************.
  -The ******************************* (***) regulates water contaminant levels in *****************, including pesticides in public water supplies, under the Safe Drinking Water Act (SDWA) of 1974. The *** has set maximum contaminant levels (MCLs) for over 90 contaminants, including some pesticides. Your test just shows that there are pesticides in the water, but not the level. You can get more information about government testing results and laws regarding pesticides in water here:
  *****************************************************************
  -On the test you provided, the pH level just said green. We asked if you had the numerical level of the pH results.

  Regarding your rent payment, we are not able to take partial payments or allow online payments once your rent is considered late. When you're able to pay your balance in full, please reach out to the office and we will be able to accept payment.

  Thank You,

  ****** *********

  Portfolio Manager

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The apartment complex I live at has had a host of issues. My main complaint is that I am unable to get ahold of maintenance to get my washing machine (that I am renting from the property) to be serviced or replaced. All calls go to voicemail and no one has called back. I do not have the money to pay for coin laundry and because this isn't considered an emergency I'm at a loss as to what I should do.

  Business Response

  Date: 06/26/2024

  Checked for work order dated before 6/26/2024, Found no work order for maintenance of washer, placed work order for resident dated 6/26/2024 plus sent urgent email to maintenance department and CC'd Investment manager to expidite repair or replacement of unit. informed maintenance they needed to touch base with resident with in 4 working day's. 

• Initial Complaint

  Date:06/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a 60 day notice to vacate for not completing thier tax rcredit review. The review was completed with *********************** in February. I had to reach out to the city of ********** for help contacting them back in February, and it was a mess. I currently cannot get ahold of anyone at thier main line about this current letter. The envelope is dated June 15- the actual letters are dated 5/1. I have always been I compliance and these threats are unwarranted.

  Business Response

  Date: 06/27/2024

  The Manager of this complex has been working for 1 week and is brand new. The prior Manager has completed the initial request to recertify with the tenant. We are in the verification process of the file. The site Manager has communicated with the tenant and tenant is aware that the initial paperwork is done. Tenant also understands that further documentation may be required after reviewed by our compliance department before closing out the file. Site Manager has sent the file to compliance for review, and we are awaiting the "approved" response. I will update the response once closed.

• Initial Complaint

  Date:06/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Decision to allow or not allow me to rent apartment has not been decided in over a month and I am now living in hotels due to their not settling this in a timely fashion and I want either an apartment post haste or my deposit back forth with.

  Business Response

  Date: 06/04/2024

  We need to know the location that you are trying to move into so we can route this concern/request to the appropriate persons.

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Myself and my husband pay $1695 a month to live at one of their properties, ************* in *********, ***- After living on one of their properties for *************************************************************- We have submitted a total of 8 work orders, which not been fixed.- We have called this business multiple times and there have been no resolutions.

  Business Response

  Date: 05/10/2024

  At *************, we take all feedback seriously, and we appreciate the opportunity to address any concerns raised by our valued residents.

  After thoroughly investigating the matter, we have identified the issues outlined by ******* and taken the following steps to resolve them:

  1. On 11/22/2023 a work order was completed for a thermostat, range fan, and disposal. Maintenance technician ordered however could not install right away due to the residents being on vacation.

  2.Ordered garbage disposal, install when residents return back in town. Pet in home and will not enter due to dog not restrained. Completed 10/17/2024

  3. 10/20/2023 ***** was switched out when resident returned back in town.

  4. Current workorder in has not been able to be completed as no access has been given. Several messages have been left as we do not have a key in the office and will not enter with dog loose. More than 3 attempts have been made to complete work order and no one has been home. Last attempt was 5/10/2024 @ 12:06pm. Past appointment missed with previous maintenance supervisor as well. We are unable to enter an apartment home with pets non-restrained and owner not present.

  
  We are committed to providing exceptional service and maintaining the highest standards of quality in all aspects of our operations.We regret any inconvenience or dissatisfaction experienced by *******, and we assure you that steps have been taken to prevent similar issues from occurring in the future.

  
  If ******* has any further concerns or requires additional assistance, please do not hesitate to contact me directly at ************ or **************************************************************.

  
  Thank you for bringing this matter to our attention, and we appreciate your assistance in resolving it promptly.
  Sincerely,
  *******************************, Senior Business Manager
  Sea Brim East Apartments

  Customer Answer

  Date: 05/10/2024

   
  Complaint: 21691821
  
  I am rejecting this response because:

  1) I have never owned a dog; 2) I have been home nearly every day excluding work hours; and 3) there has been no attempt to fix any of these issues since September 2023. 
  
  Sincerely,
  
  Madison ******

  Business Response

  Date: 05/23/2024

  We are sorry if there is any misunderstanding with the information we have on file. We do have a new maintenance supervisor onsite we would like to schedule a time for him to come and meet with you and the manager so we can review your concerns and address these promptly.

  Sincerely,

  *******************

  Sr. Investment Manager

  Customer Answer

  Date: 05/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But due to our move-out date coming up. I feel there is now no need to meet. But we would have been more than happy to if there were more time. I appreciate you for reaching out to me. Its just been upsetting to not hear from the company much until this situation. If there any other concerns or if you still want to discuss, feel free to contact me via email or via cell.
  
  Sincerely,
  
  ********************

• Initial Complaint

  Date:03/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to apply at the reserve at Renton I tried to cancel my application for the place but it was already in pending status.I called on 3/20/2024 and spoke to someone in the office she told me that after my application was approved there is no option to give me back my ****** the ***** was also part of the that to run my credit.They wanted another $715.00 on top of my hold deposit in which I can't do I'm on ssdi disability and can't afford extra deposit on top of that.And regardless of how it works to take my $****** that is from ssdi and not refund it due to the additional deposit is gonna cause me a financial hardship.I do not work and I just don't have money from them to just take my refund and not give it back you think someone on disability check can afford to pay $715.00 additional I can't .Even if they spread it out it would cause a financial strain and stress on me.

  Business Response

  Date: 03/25/2024

  To Whom it May ********

  Below is a timeline of events related to Ms. ****** application and cancellation of her application at the Reserve at Renton. Our policy is that when someones credit and criminal is passed or passed with conditions; the holding monies are retained for holding the unit off the market if the applicant cancels. This is a standard industry practice.
  
  On 3/13/2024 ************** engaged with the chat bot on our website, and made an appointment to tour the community on 3/15/2024 at 12PM per the time stamp of the website activity collected in our software program.
  
  On 3/15/2024 ************** came in to tour with our leasing agent. The leasing agent went over the process in detail prior to ************** beginning the online application while in our office.  During the application entry process, the manager stepped in as the leasing agent had an appointment to go to. Before entering payment information and submitting, the manager went over the fees and process again with **************. She agreed, and the application was processed.
  
  On March 18th, Monday, ************** called and asked if we could cancel her application. The manager said it was pending and explained the process again for cancellation which includes forfeiture of hold monies in the case of approval of an application. ************** decided to continue.
  
  3/20/2024 ************** called again as she had a change in move in date and she asked if we had the results yet. We did, those results required that she pau an additional deposit. The leasing agent let her know that that we offer, as required by law, a payment plan for up to 5 months. She was not happy with that answer and threatened to post bad reviews online about us.

  
  

  Customer Answer

  Date: 03/25/2024

  The only reason I rejected to move is I do not work and it would put a financial hardship on me making payments on a additional deposit

   

  Regardless of the process I still think it is unfair to just take my hold deposit when I'm on disability and can't afford to do 5 months out on payments.

  Its money I don't have now.

  Customer Answer

  Date: 03/28/2024

  Regardless of how there credit check process works even though I did pass it I live on ssdi and don't work and couldn't come up with 715 over the next 5 months without it putting a financial hardship on me every month.

   

  I believe out of common courtesy they should give me my refund deposit back as a one time exception this is ********* I don't have for food or my bills.

   

  I don't have money to just give away free. I don't work and depend on that money,

  Business Response

  Date: 04/04/2024

  While we can appreciate ***************** situation, we cannot make allowances for one person and then not another. This community is specifically for seniors who make 60% or less of the median income for the county. All of our residents are on a fixed income just as ************** is. If I were to refund her, it would be a violation of the Federal and local Fair Housing laws.