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Business Profile

Remodel Contractors

Giant Builders Seattle LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodel Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/02/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have no relationship with this company and they call me repeatedly despite asking to put me on a do not call list.

  • Initial Complaint

    Date:09/06/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/18/23 at 10am, ********************* provided an estimate of $53,562 with a deduction of $2500 for plans cost for a final of $51,062 + tax. I wrote a check for $5858.82 (10%). A contact was executed on May 22nd, 2023. I asked about the *** + 7 for the start date and ****************** indicated that I would be next in line when he completed an existing project and that we would have a start date when he was close to the existing project being finished. He asked if I could meet with an Architect in the area to discuss the project, but this meeting never materialized. He delivered a set of preliminary drawings on June 13th with an indication that these were not for construction. I indicated that the orientation of the roof was incorrect. The Architect was only identified as ****. I reviewed the drawings and indicated that the roof orientation was incorrect in less than 5 hours on the same day. At some point in a phone conversation, *** indicated that he was looking for someone else to provide dwgs suitable for permitting. There were various text and e-mail with a few phone calls over the next few months with no progress. On an e-mail dated 7/11/23, ***************** stated the following: I checked with ****, the architectural drawings are done as *** mentioned and now the engineer is working on the calculations before finalizing everything and submitting for permits. "They ran into some issues and this part was delayed for a little longer then I planned but were trying to finalize it soon". On August 15th, ***************** started a text group that included the Engineer. Engineering was completed and permit drawings were available. Neither the Engineer or myself have been able to communicate with ***************** via e-mails, texts or phone calls for him to provide an estimate of a change indicated in June. We are approaching the end of construction season and this scope of project will most likely damage the interior of the house through weather exposure. All comm's and doc's are intact.

    Customer Answer

    Date: 12/18/2023

    Giant Builders has agreed to proceed with the project in the late Spring/early Summer of ********************************* May of 2023.  The price of the contract would remain the same in ****. 

    If I can receive some sort of documentation from ******* confirming the terms, then I would agree to drop the claim.  Thus far it has just been 1 phone call and a few texts regarding our status.

    We could discuss some construction windows as well so that we can be prepared to be out of the home during construction activities. 

    Customer Answer

    Date: 01/10/2024

    Not resolved yet. I need something in writing regarding specifics as to how we proceed as contracted.  

    Customer Answer

    Date: 01/10/2024

    Not resolved yet. I need something in writing regarding specifics as to how we proceed as contracted.  

    Customer Answer

    Date: 01/30/2024

    I met with the Contractor and we have a plan moving forward to perform per the contract with previously agreed upon construction details. ******* as the owner of Giant was easy to work with and we look forward to the completion of this project. Please drop our complaint and any associated actions related to our complaint. 

     

    ****************************;

Giant Builders Seattle LLC is NOT a BBB Accredited Business.

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