Complaints

This profile includes complaints for Ebbets Field Flannels, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Ebbets Field Flannels, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Ebbets Field Flannels, Inc.

  Seattle, WA 98134

• 

  Ebbets Field Flannels, Inc.

  Indianapolis, IN 46278-2736

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 hats on 1/24/25, the order processed quickly as well as the shipping. I received the tracking information it travels for a couple days, then it arrived at a dhl facility in ******** ******** on 1/27/25, where it has been sitting ever since. The tracking information states that **** should be expecting a package to deliver to me, but the package has not left *** in ********. I reached out to ***, and they told me everything I just mentioned. I had **** look for it and they said they have not received it. So where is my package? It has now been in ******** for the last 7 days. I live in ************ and it should not take a package 7 days to be delivered. *** told me to contact the seller, but the only way to reach the company is through email, which is entirely to slow. I just want some answers and a solution in a timely fashion.

  Business Response

  Date: 02/04/2025

  ****** **** contacted Ebbets Field Flannels **************** on Saturday, February 1st regarding a delayed order (placed on January 23rd), noting that while *** indicated the package should have arrived by Monday, February 3rd, **** had not yet received it. Ebbets Field Flannels **************** began investigating on Monday, February 3rd after being alerted to the issue by ******** outreach. After investigating, they confirmed that the package is still pending transfer from *** to **** in ********. After understanding the situation, Ebbets Field Flannels **************** reached out to ****** on Tuesday, February 4th to explain the situation and ensure that if there is no movement by Friday, they will reship the two available hats (Oklahoma City 89ers1994 Vintage Ballcap and Greensboro Patriots 1922 Vintage Ballcap) and issue a refund for the third item (Detroit Cubs 1935 Vintage Ballcap), which is now out of stock. Additionally, Ebbets Field Flannels **************** will continue to track the process and monitor each step until Friday to ensure a final resolution is reached.
  

  Customer Answer

  Date: 02/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:01/12/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ********** jacket from Ebbets Field Flannels on 10 Dec 2024 for $536.11 using my credit card for payment. The order number was #EB436525. The jacket arrived on 16 Dec and was a little too big. My husband decided to purchase the same jacket in a smaller size that same day for $536.10 via credit card to ensure the jacket would arrive in time for Christmas. The plan was for me to try the smaller size one on and see if that fit better. On the 25th of December, I tried the smaller jacket on and it fit better. I immediately filed an online return through the Ebbets Field Flannels website for a return/refund as approved on their website if done within 30 days. So, upon filing the return on their website, the only option for return was a gift card and I could not change it to anything else. I attempted to get a customer service phone number but the business doesn't have one. So, on the same day, I sent the customer service department an email as instructed on their website and explained. that I did not want a gift card for $536.11, ,and that I wanted a refund to my credit card because my husband already purchased the replacement jacket. I received an electronic gift card in my email for $526.10 on 26 Dec. On the 27th of Dec, I sent another email explaining everything above and asked for a complete refund to my credit card. No response. I sent another email on 04 Jan 2025 asking for a response just acknowledging that they received my email and that they were working on my request. No response. According to their website, they state they will respond within 3-5 business days. I have not received any response from this company, and now feel as though they are ignoring my refund request. I do not want the electronic gift card... I purchased the jacket I wanted, and now I want the refund for the initial jacket I purchased with the full refund going to my credit card I purchased the jacket with. Your help is greatly appreciated. Thanks, ****** *****

  Business Response

  Date: 01/13/2025

  Summary: The customer purchased two jackets with the intention of returning one within our 30-day return policy. However, during the return process, the system only provided the option to receive a gift card, which was unsatisfactory to the customer due to the substantial amount involved. She preferred a refund to her original payment method. In response, we deactivated the gift card and issued a refund to her credit card, providing her with confirmation of this transaction.

  Ms. ***** contacted Ebbets Field Flannels on December 25th and 27th, 2024, requesting a refund for a ********** jacket, expressing dissatisfaction with receiving an electronic gift card instead of a direct refund.She emphasized her eligibility for a 100% refund within 30 days, as stated on the company's website, and indicated a deadline of January 10th for the refund before escalating the issue to her credit card company and the Better Business Bureau.

  Ebbets Field Flannels **************** responded on Sunday, January 12th, 2025 and apologized for the delayed communication due to high inquiry volumes during the holiday season, acknowledged the importance of timely responses, and confirmed the cancellation of the electronic gift card. They processed a full refund of $526.10 to Ms. ******* original payment method, provided an attached refund confirmation, and assured her that the amount would reflect in her account within 10 business days, depending on bank processing times.The company reiterated its commitment to exceptional customer service and proactive measures to prevent future delays, inviting Ms. ***** to reach out for any further assistance.

   

  Full email response below:

  Dear Ms. *****,

  I trust this message finds you well and that you enjoyed a delightful holiday season with your loved ones. We sincerely apologize for the delay in responding to your emails dated December 25th and 27th, 2024.The festive period led to an unusually high volume of customer inquiries, which regrettably extended our response times beyond the standard 3-5 business days.

  We understand the importance of timely communication and deeply regret any inconvenience this delay may have caused. Regarding your request for a refund for the ********** jacket, we have promptly canceled the previously issued electronic gift card and processed a full refund of $526.10 to your original payment method ending in ******** should receive a confirmation email shortly, and the refunded amount is expected to reflect in your account within 10 business days, depending on your bank's processing times.

  Please find the refund confirmation attached for your records.

  At Ebbets Field Flannels, we are committed to providing exceptional service to our valued customers. While the holiday season presented unforeseen challenges, please rest assured that we are taking proactive measures to enhance our responsiveness and ensure such delays do not recur.

  If you have any further questions or require additional assistance, please do not hesitate to reach out. We are here to support you and are dedicated to ensuring your complete satisfaction.

  Warm regards,
  Blue 
  Customer Support 
  **********************

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 24 we ordered an e-gift card to give to my boss for Christmas. In the order confirmation email it advised the gift card would be sent in a separate email. The email also advised that if we didn't receive the gift card, there was a link to resend the gift card. Several attempts to resend the gift card were made from that link and still no gift card. We've emailed their customer service multiple times (most recent 06JAN) no ******** wife attempted messaging them on X and Instagram, no reply.They either need to deliver the gift card or refund the money.

  Business Response

  Date: 01/07/2025

  **** ************ purchased an e-gift card for $100.00 on December 24, 2024, and received an order confirmation email, but did not receive the actual gift card. He clicked the "Resend Gift Card" button multiple times, but no gift card was delivered. He also checked his spam/junk email folder but still could not locate the gift card. **** reached out to customer service to clarify whether the gift card would be sent in a separate email, as he needed to forward it to the gift recipient.

  In response on January 7, **************** reached out and apologized for the delay due to a high volume of inquiries and confirmed that the gift card had been processed and sent to the email address provided during the order. **************** took action to fulfill the order and sent the gift card to the customer. The customer has been notified via email, and the situation has been resolved. Additionally, **************** investigated the root cause of the issue and found a resolution so this issue will not persist for other customers. **************** provided the update to the customer, apologized for the inconvenience, offered further assistance if needed, and thanked him for his support.

  
  

  Customer Answer

  Date: 01/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ************

• Initial Complaint

  Date:12/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered two items from Ebbets Field Flannels on November 28/24. I received notice that it was shipped on December 4/24 with a delivery date of December 13-17/24. I never received the items. I contacted the shipping company who indicated that they never received the items. I emailed Ebbets Field on December 19 and have yet to receive a response. I have paid $149.20 for the order. The order number is #EB428062.

  Business Response

  Date: 12/30/2024

  The customer reached out to ********************** **************** on December 19, 2024 regarding an order placed on November 28, 2024. The order shipped from our distribution center on December 4, 2024 following the Black Friday holiday weekend however, due to shipping disruptions with ***********'s strike, tracking has been challenging (as noted by the customer). We diverted shipping from ***************** during the strike, but other carriers are now experiencing delays due to the diversion.

  Following the customer's inquiry, ********************** **************** responded on December 27, 2024 apologizing for the delayed response due to an exceptionally high volume of queries, particularly from Canadian orders during this busy sale period and with the ******************* disruptions. The **************** team immediately forwarded the customer's inquiry to our fulfillment team for further investigation, and assured the customer that we are actively monitoring the progress of your order. As soon as I receive an update from the team, I will reach out with the resolution. We will explore the best solution for you, which may include reshipping the order via an alternative shipping partner, offering a refund, or providing a gift card based on the situation.

  We will continue to partner with the customer to reach satisfactory resolution.

• Initial Complaint

  Date:12/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/3, I purchased a ********************* ****** of 12/12, I have received zero tracking update or notification. On 12/10, I sent an email asking for the status of the order with no response since.On 12/12, I forwarded the same email again.I would like my hat to be delivered, as it was a gift for a grandfather.

  Business Response

  Date: 12/13/2024

  The customer placed an order with us on December 3rd and received an automated order confirmation at the time of purchase.

  However, until yesterday (12/12), they had not received any notification indicating that the order had been shipped. This was unfortunately caused by a system error impacting automated shipping information/updates from populating in ******* and notifying customers accordingly. The issue has been resolved and today an email was sent from ******* with the updated order status, shipping/tracking information, and expected delivery timeline.

  The customer had also emailed customer service on Tuesday of this week, stating, "Hi, I placed the order, but I have not received any status update. Could you let me know the status?" indicating that it was a Christmas gift order, and forwarded the email again on Thursday, 12/12.

  Ebbets **************** responded to the customer today, apologizing for the delayed response due to high volume of orders and inquiries, shared the tracking information and delivery status, and ensured the customer understood they will receive the product before Christmas.

  
  

• Initial Complaint

  Date:11/26/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Size of shirt I ordered didn't fit. Support team told me they would send a new size. They waited a week for the shirt to go out of stock and then told me they don't have a shirt to send me.Apparel doesn't fit true to size and customer service is awful.Stay Away!

  Business Response

  Date: 11/27/2024

  The customer initially reached out to ********************** requesting to exchange a Medium **** ******** **** of Fame T-Shirt for a Large as the shirt he received was too small.

  The Ebbets Field Flannels **************** responded stating that the shirt was a final sale item (which was clearly noted on the website and on the item's product detail page), which meant it wasn't eligible for return or exchange. As a gesture of goodwill, they offered him a 20% discount on his next purchase.

  The customer expressed frustration about the situation, mentioning that the shirt didn't fit and that the discount code didnt work. He also mentioned that he had already paid for shipping and combined the order with another to avoid extra shipping costs. He asked for free shipping for the return or exchange.

  Ebbets Field Flannels **************** apologized and confirmed that they could process the exchange if the requested size was available, while also acknowledging the importance of reviewing the sizing chart before ordering.

  The customer confirmed he needed the Large size and inquired about the return instructions for the Medium shirt.

  Ebbets Field Flannels **************** later informed him that the Large size was out of stock and could not be shipped. They offered the customer the option to either keep the Medium or return it for a refund.

  The customer then expressed frustration over the delay in stock availability and suspected the company had been waiting for the item to sell out. He also indicated he would no longer make purchases from the company and would warn others in the sports and hat enthusiast community.

  Ebbets Field Flannels **************** apologized for the delay and offered another 20% discount for future purchases. They also reiterated that they could process a return for the Medium shirt.

  The customer responded, expressing that the 20% discount was not helpful since the website already had a 30% sale, and the additional discount would not provide any significant value.

  Customer Answer

  Date: 12/05/2024

  Issue was just resolved. Please take down my complaint.

• Initial Complaint

  Date:09/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on July of this year for a Flannel jersey and when I try to contact the company I get routed to a number that says I won a ****** reward card. I asked for Ebbetts Field and they hung up.

  Business Response

  Date: 10/01/2024

  Hi BBB - thank you for reaching out and we are sorry that this customer had a negative experience with our store. We strive to provide a positive customer experience in every instance.

  In this case, I am glad to provide additional details on what happened. We have confirmed that the customer placed an order for a made-to-order jersey, which takes 8-10 weeks for us to produce (see attached image from our FAQ page stating this fact). In his order confirmation email from July, he was notified of this fact (see attached email - sent on July 13). As the garment was produced and shipped, we sent a shipping confirmation email (see attached email - sent on September 18). We are happy to report that his jersey was delivered on September 24 (see attached confirmation email). As you can see, we communicate with customers exclusively over email.

  We will also reach out to the customer directly to apologize for missing his expectations.

  Thank you,

  Ebbets Field Flannels Customer Service

• Initial Complaint

  Date:02/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company barely responds to email requests and ships super slow. After this situation is resolved I will never do business with them again!!! I am yet to get a order placed on Feb 1

  Business Response

  Date: 02/28/2024

  Hello ********,
   
  I certainly apologize for any delay; we now have a tracking number for your jersey. Here is the *** tracking number: 1Z8767Y60318263706

  We had to get a tag sewn on to the jersey. Usually the jerseys are already in stock and made, but the remaining stock we had of these jerseys were missing the tag.
   
  You should be seeing an updated tracking page for this within the next ***** hours once the package has been processed at a *** facility.
   
  Thank you for shopping with Ebbets!

• Initial Complaint

  Date:01/24/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have emailed this place over ***************************************************** on jan 9 i was charge but still no shirt its been sitting in avenel ** since jan ******************************************************************************************** to wait wait fir what i called the credit card and canceled the order they sent me an email back and told that not how it works the tracking nyber ******************************

  Business Response

  Date: 02/05/2024

  Hello ****,

  We are sorry that your order was lost by **** and you were not able to give the item in this order as a gift. Since you were  not able to receive your order, we accepted the chargeback you had made with our card company. 

  We wanted to give you this promo code for 20% off a future order with us. You just have to use this promo code at checkout: EFFCC20.

  Let us know if you have any questions!
  

  Ebbets Customer Care

• Initial Complaint

  Date:12/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order in late November 2023. The tracking number had no updates after Dec 2. I reached out to the company via the customer service email on Dec 15. They responded, and agreed that my times were lost in transit, and asked if I wanted to reorder or receive a refund. I responded that I wanted to reorder, and asked for new tracking information. After emailing every day since then, I still have not received a response, new tracking information, or a refund notification. There is no phone number to call.

  Business Response

  Date: 12/24/2023

  Hello ********,
   
  I apologize for the delay in getting back to you. I have created a new order for you and you were emailed the confirmation to you. 
   
  Unfortunately, I will not be able to get it to before Christmas for you, but I will try to get this to you as soon as I can when our staff returns from Christmas. Once I getting tracking information, I will share it with you.
   
  Thanks,