Complaints

• Initial Complaint

  01/25/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company is a scam all the leads are bad information that they probably just collected data from. I tried to cancel on their website many times and tried calling with no answer. Until my credit card reached its limit and they weren't able to take anymore money is when I finally got in touch with someone. They need to refund all of my money. I had to get a new card so they would stop taking money.

  

  Business response

  01/29/2025

  QuoteWizard has investigated the matter addressed in the complaint. 
  
  The contact record shows that the agent only emailed with QuoteWizard once on 9/26/24 with a request to cancel. QuoteWizard then replied via email and attempted to contact via phone to inform the agent that cancellations must be handled via phone, per QuoteWizard policy. The account was paused for one week to allow the agent to reply, but there was no additional contact so billing continued. Should the agent want to cancel, they will need to contact QuoteWizard via phone at ************.
  
  We sincerely hope this information has resolved the concerns in this matter and apologize for any inconvenience our services have caused. 

• Initial Complaint

  01/23/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid $250 to Quote wizard last Saturday and was told I would receive exclusive leads at $10 each. I was scheduled to receive three leads day Monday through Friday. It is now Thursday and I have not received one lead. Not one. They do not answer the phone, but rather you have to leave a voicemail. I am getting no resolution and feel like Ive been scammed.

  

  Business response

  01/29/2025

  QuoteWizard has investigated the matter addressed in the complaint.  QuoteWizard has processed and closed the agents account as of 1/24/2025. We sincerely hope this information has resolved the concerns in this matter and apologize for any inconvenience our services have caused.  

• Initial Complaint

  01/13/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On January 13, 2025 I requested a health insurance quote comparison online option. I was then bombarded with back-to-back phone calls, emails, and text messages from different people wanting to give me a quote. I want to be completely removed from any call list and any contact from quote wizard, the affiliated insurance companies and money geek.

  

  Business response

  01/15/2025

  QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.  
  Our records indicated we received a lead on 1/13/2025 that the consumer completed a Health insurance inquiry form through one of ********************** network partners. 
  When a consumer provides their information on the website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My XXXX Quotes.   ?   
  By clicking "Get My Auto & Home Quotes" or "Get My Auto Quotes Only" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site,?our marketing and re-marketing network, and up to eight insurance companies or their affiliates?or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time. 
   
  Additionally, by clicking "Get My Auto & Home Quotes" or "Get My Auto Quotes Only", I acknowledge that I have read, understand, and agree to this Web sites?Privacy Policy?and?Terms of Use?. 
   
  I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products. 
  As part of our quoting process, we will be confirming information based on claims reports and your credit based insurance score. This will help us provide you with the best quote possible. We may also use this information to provide you with a quote for another insurance policy, if requested.
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws.  
  QuoteWizard has added the consumers information to its internal Do-Not-Call list, and we have notified our referral agents to cease all contact to the consumer immediately.?This request will take ***** hours to be completed. However, ************ lead partners may have provided the consumers contact information to other vendors that provide services similar to QuoteWizard. *********** has no knowledge regarding whether another vendor or agentover whom QuoteWizard has no controlhas the consumers contact information and continues to contact the consumer. *********** cannot control communications from such third parties. For this reason, QuoteWizard recommends that if the consumer continues to receive calls from any insurance agent, the consumer should ask the caller to add the consumers information to the callers Do-Not-Call list and to cease contacting the consumer. 
  

  We sincerely hope this information has resolved your concerns in this matter.?

• Initial Complaint

  01/10/2025

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I've never once submitted my information to this company yet I've gotten 7 calls in 30 minutes from them. I don't need anything from this company other than to be left alone. Stop calling you freaks.

  

  Business response

  01/15/2025

  QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.  
  Our records indicated we received a lead on 1/10/2025 that the consumer completed an insurance inquiry form through one of ********************** network partners. 
  When a consumer provides their information on the website,the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My XXXX Quotes.   
  By clicking "Get My Auto & Home Quotes" or "Get My Auto Quotes Only" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site,?our marketing and re-marketing network, and up to eight insurance companies or their affiliates?or representatives at the phone number (including wireless number), email address,and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time. 
   
  Additionally, by clicking "Get My Auto & Home Quotes" or "Get My Auto Quotes Only", I acknowledge that I have read,understand, and agree to this Web sites?Privacy Policy?and?Terms of Use?. 
  
  I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products. 
  As part of our quoting process, we will be confirming information based on claims reports and your credit based insurance score. This will help us provide you with the best quote possible. We may also use this information to provide you with a quote for another insurance policy, if requested.
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to ********** addition, we are not able to remove the information from our database due to state and federal record retention laws.   
  QuoteWizard has added the consumers information to its internal Do-Not-Call list, and we have notified our referral agents to cease all contact to the consumer immediately.?This request will take ***** hours to be completed. However, ************ lead partners may have provided the consumers contact information to other vendors that provide services similar to QuoteWizard. *********** has no knowledge regarding whether another vendor or agentover whom QuoteWizard has no controlhas the consumers contact information and continues to contact the consumer. QuoteWizard cannot control communications from such third parties.For this reason, QuoteWizard recommends that if the consumer continues to receive calls from any insurance agent, the consumer should ask the caller to add the consumers information to the callers Do-Not-Call list and to cease contacting the consumer.
   We sincerely hope this information has resolved your concerns in this matter.?
  

  Customer response

  01/16/2025

   
  Complaint: 22793536
  
  I am rejecting this response because: I did not input my information to anything on 1/10/2025. I have zero reason to do that. So it seems like your company let someone use my information to ask for something that I never did. Remove my information from whatever data base you have and you can inform all these numbers that keep calling me that I am not interested. I never once signed up for anything or looked at any new insurances or asked for a quote. Pretty sure Id have an email from you guys stating I did and I do not. Inform me of the email address used and all information provided and well see who actually put my information in. 
  
  Sincerely,
  
  ********* *****

  

  Business response

  01/24/2025

  QuoteWizard.com LLC apologizes for any inconvenience our services have caused. 
  
  The below contains the consumers information from the request made 1/10/25.
  Date: 1/10/2025
  Email:*******************************
  Address: ********************
  Phone Number: *************
  
  Compare Cheap Insurance Quotes
  The consumer information was input through one of ********************** network partners accompanied by their respective consent disclaimers giving permission to for QuoteWizard to contact the consumer:

  
  Best Insurance Quote:

  By clicking Get My Auto Quotes I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time. Additionally, by clicking Get My Auto Quotes, I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use. I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.  As part of our quoting process, we will be confirming information based on claims reports and your credit based insurance score. This will help us provide you with the best quote possible. We may also use this information to provide you with a quote for another insurance policy, if requested.
  
  Compare Cheap Insurance Quotes:

  By clicking "Get My Health Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time. Additionally, by clicking "Get My Health Quotes", I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use. I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
  
  We apologize for any inconvenience this has caused and have processed contact opt-out requests, as stated in our previous communication. This concludes QuoteWizard's ability to address this matter. 
  
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws.
  QuoteWizard has added the consumers information to its internal Do-Not-Call list, and we have notified our referral agents to cease all contact to the consumer immediately.?This request will take ***** hours to be completed. However, ************ lead partners may have provided the consumers contact information to other vendors that provide services similar to QuoteWizard. *********** has no knowledge regarding whether another vendor or agentover whom QuoteWizard has no controlhas the consumers contact information and continues to contact the consumer. *********** cannot control communications from such third parties. For this reason, QuoteWizard recommends that if the consumer continues to receive calls from any insurance agent, the consumer should ask the caller to add the consumers information to the callers Do-Not-Call list and to cease contacting the consumer.
  We sincerely hope this information has resolved your concerns in this matter.?
  
   

• Initial Complaint

  12/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am continually tormented with automatic offers from Quote Wizard for car insurance even though I have no interest and told their company to desist. Despite this, they continue to keep polluting my inbox. This has become harassment. They said I would be put on some kind of do-not contact list but that was a lie. Every day I keep being bombarded with offers for car insurance. This is pure harassment.

  

  Business response

  01/14/2025

  QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose. 
  
  QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list as of 11/11/2024, and we have notified our referral agents to cease all contact to the consumer ************** not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws.  We sincerely hope this information has resolved your concerns in this matter.?  
  
  Our records indicate that you have been removed from receiving any communications by email or telephone from *********** or its affiliates, however the serving of any advertisements by a web browser is influenced by a browsers own web history.The serving of ads related to QuoteWizard cannot be managed by our organization and you should look into a adblocker to potentially reduce their appearance.
  
  QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is an insurance comparison shopping website where consumers can find insurance quotes from agents. We do not provide insurance quotes, and we do not contact consumers for this purpose. *********** has added the consumers information to its internal Do-Not-Call list, and we have notified our referral agents to cease all contact to the consumer immediately.?This request will take ***** hours to be completed. However, ************ lead partners may have provided the consumers contact information to other vendors that provide services similar to QuoteWizard. *********** has no knowledge regarding whether another vendor or agentover whom QuoteWizard has no controlhas the consumers contact information and continues to contact the consumer. *********** cannot control communications from such third parties. For this reason, QuoteWizard recommends that if the consumer continues to receive calls from any insurance agent, the consumer should ask the caller to add the consumers information to the callers Do-Not-Call list and to cease contacting the consumer. We sincerely hope this information has resolved your concerns in this matter.

• Initial Complaint

  12/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I repeatedly get interrupted with these people's ads when I am not at all interested. I never asked for anything from them. The thing is, I cannot find out how to get to where I can get them to stop sending anything. I have looked everywhere, at least on line. Any help would be appreciated!

  

  Business response

  12/18/2024

  *********** has reviewed the issue raised in the consumers complaint. We sincerely apologize for any inconvenience caused by our services.However, QuoteWizard has no influence over the consumer's personal searches or actions on their computer that may lead to pop-up advertisements from our company appearing in their browser. We recommend that the consumer disable pop-up blockers, clear their cookies, and run a malware scan to help reduce the frequency of these occurrences. In addition,
  QuoteWizard has added the consumers phone number provided in the BBB complaint to its internal Do-Not-Call and unsubscribe list. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. We sincerely hope this information has resolved the consumers concerns in this matter.

  Customer response

  12/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I hope they are telling the truth that their annoying ads will quit.

  Thank you very much for your help in this matter.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  12/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 12/1/2024 after giving my email and phone info to quote ********** I have been bombarded with calls, emails, and texts sometimes one minute apart I am on the national do not call list and have repeatedly asked to be removed from call lists and have block numbers ever since and can not get the contacts to stop.

  

  Business response

  12/13/2024

  *********** has added the consumers phone number provided in the BBB complaint to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. We sincerely hope this information has resolved the consumers concerns in this matter.

  Customer response

  12/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

  Customer response

  01/29/2025

  Quotewizard.com has been continuously been giving out my phone number and I received endless calls from insurance agents daily after I had filed a complaint with the bbb and had my phone number registered with the national no call list. They had claimed to have removed me from their call list but are continuing to give out my number. My original complaint number was #********. I just want the calls to stop!

  

  Business response

  01/30/2025

  QuoteWizard.com LLC apologizes for any inconvenience our services have caused.
  QuoteWizard is an insurance comparison shopping website where consumers can find insurance quotes from agents. We do not provide insurance quotes, and we do not contact consumers for this purpose.
  
  QuoteWizard has added the consumers information to its internal Do-Not-Call list on 12/13/2024, and we have notified our referral agents to cease all contact to the consumer immediately.?This request took ***** hours to be completed.
  However, ************ lead partners may have provided the consumers contact information to other vendors that provide services similar to QuoteWizard. *********** has no knowledge regarding whether another vendor or agentover whom QuoteWizard has no controlhas the consumers contact information and continues to contact the consumer. *********** cannot control communications from such third parties. For this reason, QuoteWizard recommends that if the consumer continues to receive calls from any insurance agent, the consumer should ask the caller to add the consumers information to the callers Do-Not-Call list and to cease contacting the consumer.
  
  We sincerely hope this information has resolved your concerns in this matter.

  Customer response

  01/30/2025

   
  Complaint: 22671132
  
  I am rejecting this response because:

  This is the same response I received when I filed the 1st complaint against the company and I continue to receive daily calls if they have given or sold my information to other salespeople or organizations I would like to know who so that I can follow up with them to stop the daily harassment of salespeople calling me at work and home on a daily basis which as far as I am concerned is in violation of the national no call list my number is registered with. I have never asked for a quote which makes this even more aggravating I daily tell people to put me on their no call list and continue to receive calls. So if they have passed on my information I would like to know to whom they have given it to.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  11/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  i keep continuing spam from this people whenever i try to open a link

  

  Business response

  11/27/2024

  
  QuoteWizard has reviewed the issue raised in the consumers complaint. We sincerely apologize for any inconvenience caused by our services.However, QuoteWizard has no influence over the consumer's personal searches or actions on their computer that may lead to pop-up advertisements from our company appearing in their browser. We recommend that the consumer disable pop-up blockers, clear their cookies, and run a malware scan to help reduce the frequency of these occurrences.

• Initial Complaint

  11/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  11/1 is when i signed up with *** ****** who told me I would receive exclusive high intent leads but this was a big lie as I didn't get anything exclusive or high intent., It was a bunch of Junk leads that i returned to them. It comes off as a scam due to what their salesman sold on and what they actually have does not line up to meet the needs I was promised it would meet. This is the worst , I even had their so called leads threating to sue me. I just want a refund

  

  Business response

  11/20/2024

  *********** has conduct research on the complaint received. Per our record, a ** customer service representative reached out to Mr. ******** The account was closed, and a refund was issued to him. 

  Customer response

  11/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  11/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased $1,000 worth of leads from a lead provider QUOTE ****** and they have sold me leads which disconnected phone numbers, people who already have insurance with my company, and they refuse to give me credit back as per their own terms. They have a scam where they sell you leads with invalid phone numbers, or fake names i.e. Mickey ****** and then cap you on the refunds they allow, but they sell you three times as much garage. They are stealing and have a serious scam going here. I have purchase lead filters which are: must have 1 year insurance, must be clean in 3 years, phone number must be valid, and cannot have insurance with my company already. They are selling me leads that dont meet my filters and they dont credit back. When I called them, they just tried to sell me more leads. I tried to attached a sampling of what they sold me, but the file is too large, thats how many they sold me. Happy to email as an attachment or mail upon request.

  

  Business response

  11/12/2024

  Please see attached response due to limited characters.

  Customer response

  11/19/2024

  
  
  complaint #******** 
  Attached is the attachment I was trying to attach to my complaint. Please review this attachment in conjunction with my complaint and my rejection of their response. 
  
  Sincerely, 
  Vonceleste Gullo 
    2024-11-12_125838.pdf
  

  
  

  

  Business response

  11/22/2024

  QuoteWizard has conduct additional research on the documented received. As previously stated, lead credits are available to a maximum of 25% of the total leads received and the agent signed and agreed to a contract with QuoteWizard for the following filter packages:
  Preferred Homeowner Search No Condo leads which filter for ********* Home and No Condo.
  Wizard Premier Auto leads which filter for the driver being insured 1 or More Years, No Incidents, Driver Over 25, Not High Risk, No DUI, No SR22, and No Suspensions.
  
  QuoteWizard cannot disclosure specific details for each lead credits on the documentation provided because we cannot provide any personally identifiable information on the response.
  However, here is a summary of what was received and reviewed.
  1 has not been submitted
  1 received and will be submitted for review.
  1 denied as request outside of the 10-day window for lead return
  12 submitted and denied because they were over the 25% limit at the time.
  14 has been credited to the account

  For any specific details, please have the agent reach out to one of our customer service representatives.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩