ComplaintsforQuoteWizard.com LLC

Sales Lead Generation

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
09/26/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased life insurance leads from Quote Wizard on Monday, September 16th 2024.I had given this company $250.00 for exclusive leads that were guaranteed verified, only for me to start calling these leads and finding out the numbers were either disconnected or not even the right number to begin with. I had tried to get someone from customer service on the line for the past three days and finally got an answer back today. When speaking to customer service I requested to cancel and have at least the remaining $150.00 on my account refunded to my credit card, and when I gave him my reasoning he gave me very little explanation and before I could finish speaking he abruptly hung up on me. This does not seem like a very honest business, nor does it seem like a business that values it's customers. I am an independent agent, meaning I'm self employed and my income fully depends on these leads. It's hard to make a living when I'm receiving bad leads that I PAID for when they were supposed to be exclusive and verified. I would prefer a refund of the full $250, but I would even be willing to settle for at least the remaining $150.00 on my account as this has taken a hit to my earnings. Hopefully this issue can be resolved and everyone can go their separate ways afterwards. Thank you.
Business response
09/27/2024
Response to BBB ******** Complaint ***** ***** (Agent)
QuoteWizard.com,LLC (QuoteWizard) has investigated the matter addressed in the BBB complaint. Agent signed on QuoteWizard.com, LLC (QuoteWizard) to receive leads, calls, or services on September 16, 2024, with Exclusive Life Leads ($15 per lead); the agent contacted *************** at QuoteWizard to move the initial activation date from 09/23/2024 to 09/20/2024, the agent account began to receive leads on 09/20/2024.
The agent received 5 leads at $15 each for a total of $75 (leads) and 1 $10 lead totaling $85:
$250 initial agent deposit
$85 (billable leads)
$250 - $85 = $165 was refunded to agent.
It appears when the agent called in on 9/26/2024 the call was disconnected, we sent the agent a confirmation email that we would be closing out the account. The agent also emailed our support inbox requesting to cancel, we confirmed the account would be closed out and would refund the remaining balance to the agents primary card.
After reviewing the cancellation call from 9/26/2024,the QW representative was very professional with responses and showed the agent how to credit leads before we would close out the account. It appears that the call might have gotten disconnected from the agent's end. We did send a courtesy follow-up email that we would close out the account.
We sincerely hope this information has resolved the concerns in this matter.
Customer response
10/01/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
08/27/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
In August 2024, I purchased $500 worth of exclusive health insurance leads for an account. I was assured that these leads were thoroughly checked and verified, but they couldn't have been worse. Many had invalid phone numbers and emails, and those I managed to contact hadn't even requested information about health insurance. Despite this, the company refused to refund the full amount, only returning $325 after sending these horrible leads. Stay far away from this servicethey are clearly not doing the right thing and are more than likely collecting data instead of generating genuine inquiries about insurance. FCC will be next to contact.
Business response
08/29/2024
See attached: Response to Complaint IDL ******** - *********************************** ("Agent")

Customer response
09/04/2024

yes, this is Sufficient response as long as the refund hits soon,
Initial Complaint
08/19/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
For 9 months, I've been receiving harassing calls and texts messages about insurance quotes addressing me by the wrong name (******* or *****.) If I decline the call & block the number, they call from another spoofed number. The call log provided is from 8/19/24 and the numbers went to Quote Wizard when I called the number back. I have asked them at least 50x to remove me from their *********** keep calling. This is harassment at this point. I have never given my information to this company, have no interest in their services, and they will not leave me alone. It is disruptive and distressing, especially because I often need to answer calls from outside of my contacts from work. This is unethical and illegal and I would like it to stop.
Business response
08/20/2024
See attached response.

Customer response
08/20/2024

Complaint: 22163969

I am rejecting this response because I have received WELL over one outbound phone call and text message from this company for "*****" and previously for another name ("******* from WV.") I have been receiving phone calls and text messages from spoofed numbers associated with Quote Wizard since 2022, I have asked them repeatedly to remove my number from their list and they have not complied. I will only be satisfied with this company ensuring me that they will never contact me (by phone, by email, or any other venue) again under any circumstance -- I have never visited their website, filled out any form, or consented to any communications from this company. This communication is simply untruthful.
They also have a pattern of calling me from a spoofed number, then when I decline the call, they immediately pick back up again. This number is often routed back to Quote Wizard's main line.
Please do not contact me again -- I will continue to reject any correspondence that implies I have filled out any consent forms to be contacted by this company for any reason. I have not, and your company has been unresponsive to me telling them I am not ***** and they need to remove me from their list. My name is not *****. The only ************ have ever known in my life is a dog. This is why the name and email address do not match your files, you harassed me as first calling me "*******" and then "*****." When I block the spoofed number, this company contacts me through a new spoofed number.
I have also had my current phone number for about 15 years, so there is no possibility that someone named ***** who used to have my phone number filled out the form on their website and then changed his number. There is no ***** or ******* and I need this business to commit to never contacting the number ************ before I will consider this complaint resolved.

Sincerely,

***************************
Business response
08/27/2024
Please see attached - QuoteWizard.com, LLC (QW)Rebuttal Response to BBB Case ******** ***************************
Customer response
08/27/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, provided I no longer receive any type of correspondence from QuoteWizard or text messages soliciting health insurance quotes for someone named "*****." If another call or text is received, I will file another complaint.
I also would request that QuoteWizard implement some degree of verification for the information gathered through their website, as there has never been a ***** associated with my phone number. I will also again reiterate that I have received FAR MORE than 1 call from QuoteWizard.

Sincerely,

***************************
Initial Complaint
08/14/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
quotewizard has automatically charged my bank account $500 without my knowledge and refused to refund me after a representative stated on a recorded line that they will not auto debit my account. The representative I spoke with was so rude and was more focused on arguing than resolving the situation and refused to let me speak with a supervisor . The worst experience ever. I canceled immediately and will never recommend quotewizard to anyone.
Business response
08/23/2024
Please see attached response.
Customer response
09/09/2024
QuoteWizard used obscure and vague language to mask that they will automatically debit my bank account without my knowledge charging me over $500 in less than 3 weeks. When confronted, QuoteWizard representatives and management were rude and refused to refund me the amount totaling the unknown and unexpected charges. This is bad business practices and I will never refer them to anyone I know due to their dishonest practices.

Best,

Anneleah
Initial Complaint
08/06/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am getting too many texts and calls from many different numbers from quote wizard non stop and I did not provide them with my phone number and I have no way to stop this.
Business response
08/08/2024
See attached.
Customer response
08/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
07/25/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I work at an insurance agency. We do not use quote wizard, but Quote wizard pops up on my computer every time I try to do a quote. It is a sales funnel. There is no option to block it. I didn't get a quote or subscribe. With what I am experiencing, I would never be interested in using it.This is the address **************************************************************************************************************************************************************************************************************************************************************** It pops up everytime a screen opens. I find those tactics Aggressive and obnoxious
Business response
07/30/2024
QuoteWizard.com,LLC offers our sincere apologies that the consumer had this experience. Per the complaint, this issue does not involve QuoteWizard.com. The *** link included in the BBB complaint takes you directly to the QuoteWizard Auto lead submission page, what the complainant seeing is our form. However,QuoteWizard has never encountered such issue (s). Perhaps the issue is something local involving the complainant browser; we would not have sent the agency anything that had links to our consumer form.
QuoteWizard added the complainant to our DNC (Do Not Call) list. We sincerely hope this information has resolved your concerns in this matter.
Initial Complaint
07/22/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Company continues to harass me with phone calls every half hour to hour. After blocking one number they call from another. I asked multiple times to be taken off whatever list they have me on and informed them on a recorded line I am on the Federal Do Not Call List. Each time I was hung up on by the representative. I want this company to respect what I requested and stop contacting me immediately.
Business response
07/23/2024
QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
Our records indicated we received a lead on 07/21/2024 that the consumer (***********************************) completed a health insurance inquiry form through one of ************ marketing network partners.
When a consumer provides their information on the website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My health Quotes. ?
By clicking "Get My health Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
Additionally, by clicking "Get My health Quotes," I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use.
I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws.
We sincerely hope this information has resolved your concerns in this matter.?
Initial Complaint
07/18/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Individuals disseminated my information amongst several different companies. Consistently being harassed by several different insurance firms shortly after submitting form to compare quotes. Not an actual quote comparison tool, just another company that sells your information. I wish to be taken off the list of contacts.
Business response
07/19/2024
QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
Our records indicated we received a lead on 07/18/2024 that the consumer (*****************************) completed Auto insurance inquiry form through one of ************ marketing network partners.
When a consumer provides their information on the website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My Auto Quotes.
By clicking "Get My Auto Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
Additionally, by clicking "Get My Auto Quotes," I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use.
I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws. We sincerely hope this information has resolved your concerns in this matter.?
Customer response
07/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
07/17/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I was trying to get health insurance quotes like many others but am now being spammed with calls from insurance agents, over 50 in one hour. This is unacceptable and inhumane, take my number off your list and do better. Utterly ridiculous.
Business response
07/22/2024
QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is an insurance comparison shopping website where consumers can find insurance quotes from agents. We do not provide insurance quotes, and we do not contact consumers for this purpose. QuoteWizard has added the consumers information to its internal Do-Not-Call list, and we have notified our referral agents to cease all contact to the consumer immediately. This request will take ***** hours to be completed. However, QuoteWizards lead partners may have provided the consumers contact information to other vendors that provide services similar to QuoteWizard. QuoteWizard has no knowledge regarding whether another vendor or agentover whom QuoteWizard has no controlhas the consumers contact information and continues to contact the consumer.
QuoteWizard cannot control communications from such third parties. For this reason, QuoteWizard recommends that if the consumer continues to receive calls from any insurance agent, the consumer should ask the caller to add the consumers information to the callers Do-Not-Call list and to cease contacting the consumer. We sincerely hope this information has resolved your concerns in this matter.?
Customer response
07/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
07/16/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was looking for a quote on health insurance, but after I entered my information, I was inundated with calls. Ive received 10 in the last hour. I was not ready for this amount of calls, as Im at work, and I do not have time to respond. I would like to stop receiving these calls and unsubscribe.
Business response
07/17/2024
QuoteWizard.com LLC (hereinafter QuoteWizard) apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
Our records indicated we received a lead on 07/16/2024 and the consumer completed a health insurance inquiry form.
When a consumer provides their information on the website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My health Quotes.
By clicking "Get My health Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
Additionally, by clicking "Get My health Quotes," I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use.
I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws.
QuoteWizards lead partners may have provided the consumers contact information to other vendors that provide services similar to QuoteWizard. QuoteWizard has no knowledge regarding whether another vendor or agentover whom QuoteWizard has no controlhas the consumers contact information and continues to contact the consumer. QuoteWizard cannot control communications from such third parties. For this reason, QuoteWizard recommends that if the consumer continues to receive calls from any insurance agent, the consumer should ask the caller to add the consumers information to the callers Do-Not-Call list and to cease contacting the consumer. We sincerely hope this information has resolved your concerns in this matter.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforQuoteWizard.com LLC

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Customer response

Business response

Customer response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary