ComplaintsforA Place for Mom Inc

• Initial Complaint

  06/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  For two years now I have been harassed with numerous ************** calls from ********************************** A Place For Mom. Every email I have hit the Unsubscribe Button, I have called ***** to be removed from their data base, I have emailed her & yet I'm still receiving unwanted ****************** calls. I want to be removed from your data base immediately!

  Customer response

  06/27/2024

  Dear BBB,

   

  I am happy that you got A Place for Mom to remove my phone # & email from their data base after I have been trying for 2 years.

  I thank you!  You may close this out.

   

  ***************************

  

  Business response

  06/27/2024

  ********,

  Thank you for bringing this to our attention. We can confirm your phone number is on our do-not-call lists, and your email has been unsubscribed from future communications.

  - A Place for Mom

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I submitted an inquiry to A Place For Mom. I later decided I didnt want to work with that organization. I have sent numerous emails and texts indicating I did not want to work with them. They continue to harass me.

  

  Business response

  06/27/2024

  *****,

  We appreciate you bringing this to our attention. We've added your phone number to our do-not-contact lists and removed you from future communications. If there's anything else we can do to assist you, please don't hesitate to let us know. You can reach us at ******************************************* and we'll respond promptly.

  - A Place for Mom

  Customer response

  06/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  05/11/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Completed all required information requesting info and completely ignored

  

  Business response

  05/23/2024

  *******,

  Thank you for letting us know the submission form wasn't working for you. As you're looking for independent living options, we've connected you with one of our local experts. She has shared some options with you and confirmed that you are set up for tours next week. If there's anything else we can do to assist you, please don't hesitate to let us know.

  - A Place for Mom

• Initial Complaint

  05/08/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I called APFM to inquire about how they operate, how they can assist as I was trying to gather info for a client who is early 50's (not a senior) who is wheelchair bound with MS and looking for a good fit to age in place. My representative **** assured me they really try to match clients w facilities on personalized basis. She would send me some initial info and circle back. Instead she turned over my office email, phone and name to at least 15 so far companies from *********, to **, ** and ** who call, email constantly asking about how my search is going. INSANE! They do not help place you. They put your name on file with as many facilities as possible in hopes they eventually earn a finders fee they do not deserve. A complete waste of my time and the hope that has been diminished in my client is criminal.

  

  Business response

  05/16/2024

  Dear ****,

  We appreciate you bringing your experience to our attention. We understand that you were exploring options in several locations, and our advisors, therefore, provided options in each desired area. However, we acknowledge your concern about the referrals contacting you. To address this, weve requested our advisors to inform the referred communities that you do not wish to receive any calls or communications. We've also added your phone number to our do-not-call lists and removed you from future communications.

  If there's anything else we can do to assist you, please don't hesitate to let us know. You can reach us at ****************************************** and we'll be sure to respond promptly.

  - A Place for Mom

• Initial Complaint

  05/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am the *** for the mother and I was working with a local agency to place my mom into skilled care. My brother contacted A Place for Mom for additional ideas. I was already working with a local agency and did not have an agreement with APFM. They sent an email to my brother on a couple of facilities I had already seen with the local agency. APFM did not know anything about the recommendations they made and were not able to pronounce the names of the cities correctly. APFM kept calling continuously to see if I placed my mom. I finally told them we placed my mom through another agency, so they would stop calling! After the conversation, they sent an invoice to the facility claiming they owed them a referral fee. The facility already paid the local agency who initiated the referral. I called the rep. to dispute the invoice and she said she had nothing to do with the billing! I sent proof of the conversation with the local agency and asked them to please stop billing the facility on my behalf. They rep. said she didn't have anything to do with the billing and did not stop the bill from being continually sent. APFM is not owed a referral fee and as *** on behalf of my mom, I insist they cancel the invoice. I did not have an agreement with APFM and was already working with another agency.

  

  Business response

  05/13/2024

  ********, we understand that you have been unnecessarily involved in a fee related discussion between A Place for Mom and community. We want to assure you that our services are always free to families. Any billing adjustment requests would be handled directly between A Place for Mom and the community, and we are working with them on a resolution.

  We wish you and your family well. If we can help you further, please email us at ******************************************* and we will get back to you.

  - A Place for Mom

• Initial Complaint

  05/02/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  No money has changes hands. Initial inquiry late 2022 in an effort to support my husband. The calls and emails from a variety of Assisted Living facilities started immediately, which I answered honestly. Unfortunately, our situation changed during 2023 and we no longer could use these types of accommodations, and I responded accordingly. However, the texts and emails kept coming, so I finally spoke with someone as this constituted as harassment. The texts and emails subsided for approximately 6 months....now they have started up again. It's unfortunate that this business and call center pray on families who are truly looking for support to line their own pockets. The Senior Living facilities do have their own sales and marketing departments, 'A place for Mom' is just eating into the facilities bottom line. Frustrating and annoying. I can just imagine what goes on in these call centers and how they get rewarded - telemarketing with a numbers game.

  

  Business response

  05/13/2024

  ******, Thank you for letting us know. We can confirm that we have added your phone number to our do-not-contact lists and removed you from future communications. We wish you and your husband well. If you need any future support, we offer caregiver resources on our website that do not require you to input any information. Here's the link: **********************************************************
  
  If there is anything else we can help with, please email us at ******************************************* and we will get right back to you.

  - A Place for Mom

  Customer response

  05/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, unless I receive more emails or calls. If I do receive additional inquiries about a place for my husband within the next year, I will consider this harassment.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  05/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I called A Place for Mom - ************************* and they have put my number out there so that I get 1-2 calls daily and they will not stop even after my mother passed away 1 mos ago. I have asked repeatedly for them to stop all the phone calls but they continue, just had one.

  

  Business response

  05/13/2024

  *****,

  Thank you for bringing your experience to our attention, especially during such a difficult time. We can confirm that we have added your phone number to our do-not-call lists and removed you from future communications. Our deepest condolences to you and your family.

  - A Place for Mom

• Initial Complaint

  04/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A Place for Mom preys on elderly people who are not internet savy. My mother was searching for assisted living facilties and unwittingly submitted her name to A Place fo Mom. They sent out referrals to all local facilities, so that if she ends up at one, they get the finders fee, and my mother was just looking for information!!!. We are working with a professional who specializes in finding residences for elderly people. She knows us, our family, and has a medical background. She has shared incredible resources with us, but because a Place for Mom is such a strong marketing company, she may not be able to continue to work with us because she won't get the finder fee. We've never spoken to anyone at a a Place for Mom. They know nothing about us. Their tactics are awful. I'm shocked this business is accredited by you. It's a shame.

  

  Business response

  04/30/2024

  ********, 
  
  We appreciate you alerting us to this situation. We have taken immediate action by removing the community referrals from our system. Your family is free to work with whoever you want. 
  
  We have also placed your family on our do-not-contact list and unsubscribed you from any emails, as you saw below, so there will be no future communications.
  
  We wish you and your family the best. Please do let us know if we can be of any further assistance. You can contact us at ****************************************** and we will get back to you.
  
  - A Place for Mom

  Customer response

  04/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  Customer response

  05/20/2024

  A Place for Mom is STILL contacting my mother, *****, several times a week. This must stop!! They agreed to take our entire family off of their lists. We do not want to be in their database AT ALL.  This needs to stop! What can we do to ensure we are no longer EVER contacted by this terrible company? 

  

  Business response

  05/23/2024

  ********, 
  
  We appreciate you reaching out to let us know that your mom received communications from the company. Since we added your family to our do not contact list by request, we were unable to respond to your latest email from A Place for Mom directly. I reached out to you from ***************************** earlier this week. 
  
  In our current system, we have no record that an email was sent to your mother at **********************************. Do you want to provide a sample to us through the BBB or to us at ****************************************** (we can receive/not send) so we can investigate if a system error caused this? 

  Best,

  Shari 

  Customer response

  05/23/2024

  I received the same message from:

  From: **********************;<**********************************>
  Date: Tue, May 21, 2024 at 3:22?PM
  Subject: Re: Do Not Sell Request Confirmation - A Place for Mom
  To: **************************** <****************************>
  Cc: *********************** <**************************************************>, <******************************************>

  As requested, I sent them back the two attached documents. I've not heard anything since then. It seems they farm out some marketing, and the message to delete us from the list got lost.  

  I am shocked that you give this company a high rating on your website. They are insidious. 

• Initial Complaint

  04/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was just looking for information on assisted care facilities. I entered my phone number and email on their online service, thinking I would just get a list of some options. I knew right away I had made a mistake when they immediately called my number. Now they call 4 times a day. I have entered my phone number on their online list to opt out of future calls but the calls have not stopped. I just want them to stop calling me.

  

  Business response

  04/22/2024

  ******,

  Thank you for letting us take care of this for you. We can confirm that your phone number has successfully been added to our do-not-contact list and unsubscribed from email communications, so there will be no further contact.

  If you need any future support, we offer caregiver resources on our website that do not require you to input any information. Here's the link: **********************************************************

  - A Place for Mom

  Customer response

  04/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  03/20/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I contacted A Place For Mom in October 2020 because our blended family was looking for information about what programs might be available, how to find pricing, and what options were out there, so that we could have discussions about the future of our ageing relative that has dementia. Once I had received the information, I provided what I could the the family. I received several calls asking if I was still needing assistance, I informed them that the decision was not mine to make, that I was only information gathering, and that the biological children of our family member would be working with the spouse to determine what was best. I have not heard from anyone since late 2021/ early 2022, until today when my step relative called me and told me that someone from this company had told her that I had already opened a file for her relative and was in the process of finding a facility for them. This information is blatantly false, and has caused a giant rift in our family, which has devastated and traumatized the children, and the spouse of the elderly relative . I contacted the company by phone, was given a verbal apology. This practice is dangerous and unacceptable. In an effort to repair the damage done to our family relationships, I want a letter of redaction and apology addressed to my step family members by name, and forwarded to me.

  

  Business response

  04/04/2024

  ********,

  We understand this is a very emotional time for all involved and that you were information gathering for the family a few years ago. We can confirm that you have not made any recent inquiries and are not actively in the process of finding senior care for your loved one. We would like to extend an apology to you and your family for any confusion or issues this has caused.

  Please email us at ****************************************** if you have any questions or we can help further.

  - A Place for Mom

  Customer response

  04/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩