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Complaint Details
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Initial Complaint
09/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was misled into entering personal info on a website that turned out to be theirs but with a different name, and they instantly began harassing me with phone calls that I don't answer but the calls continue nevertheless -- 7 calls in the last 22 hrs. I hate this, and just want the calls to stop.
Business response
10/08/2024
*********,
Your phone number has been added to our do-not-contact lists and removed from future communications.
Please email us at ****************************************** if there is anything else we can assist you with.
- A Place for Mom
Customer response
10/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* ********Initial Complaint
09/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On June 18, 2024, I called A Place for Mom using the customer service telephone number on our invoice and requested that our account be cancelled. They told me they only take written requests, and they do not cancel mid-month. I emailed ***** Light, the csr on June 18, 2024 that I am cancelling as of 7/31/2024. I included our customer number and account license. I received an email that we do not have an active contract, therefore, there is no need to cancel. We received an invoice for August. When I disputed the invoice, I was told that I didn't cancel with the correct division. Considering that I called the number on my invoice, and received a written email that we did not have a contract, I believe that I was misled, and I would like A Place for Mom - whatever division they maintain has our account, that they adjust our bill to zero. If the *** had told me that there are two divisions, and gave me a number to that division (not the number on the invoice that we pay), our cancellation would have been timely.Business response
09/23/2024
*******,
We appreciate you letting us know and apologize for any inconvenience. We can confirm that your service has been successfully cancelled, and the August invoice has been voided.
- A Place for MomCustomer response
09/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
09/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The continue to call after numerous requests for no contact. Ive been told 3 times that I was on the no call list. It stops for a couple months and then starts back up. I just want the calls to stop!Business response
09/11/2024
********,
Thank you for letting us know so we can look into this for you. We can confirm that we have added your phone number to our do-not-contact lists and removed you from future communications.
If there is anything else we can help with, please email us at ********************************************************************.
- A Place for Mom
Customer response
09/11/2024
Complaint: 22240856
I am rejecting this response because:
I also want my email removed from any and all lists
Sincerely,
******** ******Business response
09/19/2024
Hi *******,
Yes, your email also was unsubscribed from future communications. You should be all set. If you need any other assistance, please reach out to us at ********************************************************************.
- A Place for Mom
Initial Complaint
09/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I contacted a place for mom at the beginning of 2024. I was looking for a place for my mom. I had already visited a few places. I secured a place for my mom on my own. It was the first company I visited ( before calling a place for mom ). I told them to stop calling because we found a place. They will not stop calling!!! They always say we will add you to our do not call list.Business response
09/27/2024
*******,
Thank you for letting us know so we can look into this for you. We can confirm that we have added your phone number to our do-not-contact lists and removed you from future communications. If there is anything else we can help with, please email us at ********************************************************************.
- A Place for Mom
Initial Complaint
08/28/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
A Place For Mom appeared to be a good reference website for information while seeking care facilities for my aging parents. However, they have been relentlessly calling my phone number despite at least ************************************************************************* Unfortuntately, I was inundated with care facilities upon my initial search and that was not helpful.I would hope that this company would review its business practices and demonstrate some compassion during a difficult time for families.The latest request practically demanded the name of the care facility we had chosen and for privacy reasons, we refuse to disclose that.It is such a difficult time of life going thru seeking care facilities and to have a business take advantage of families during this time is discouraging. It should not take repeated requests to stop all contact.I was most recently contacted again and requested to call back ************ on my answering machine. Continued contacts will result in continued complaints to the BBB and any organization that may help-when a customer asks to no longer be contacted, that should be honored.Please request this company remove all of my contact information and cease any further contact.Business response
09/11/2024
*****,
We appreciate you bringing this to our attention. We've added your phone number to our do-not-contact lists and removed you from future communications. Additionally, our system notified every referred community on the list of your do-not-contact request.
If there's anything else we can do to assist you, please reach out to us at ******************************************* and we'll respond promptly.
- A Place for Mom
Customer response
09/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
08/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I never called this place and I answered the phone and told them that it was a wrong number but they still spam-call several times a day. Please remove me.Business response
08/21/2024
****,
We appreciate you bringing this to our attention. We've added your phone number to our do-not-contact lists and removed you from future communications. If there's anything else we can do to assist you, please don't hesitate to let us know. You can reach us at ******************************************* and we'll respond promptly.
- A Place for Mom
Initial Complaint
07/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been receiving multiple daily unsolicited phone calls from this company. I've never heard of them until I began receiving these calls - I've never solicited any services from them. I've been blocking the number each time I get a call but they keep calling from different numbers. I've been registered on the National Do Not Call registry since 2005 with the number this company keeps calling. I need to be removed from their call list as well as any contact lists they may have immediately.Business response
07/24/2024
*******,
We appreciate you bringing this to our attention so we can look into this for you. We can confirm your phone number is on our do-not-call lists, and your email has been unsubscribed from future communications.
- A Place for Mom
Customer response
07/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
07/09/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I request some basic information and now this company wont stop calling me. I have asked to be removed from the call list and they insist on taking more information. The lady i spoke to advised me that they use an automatic dialer and will continue to call unless I give them more information. They have called me 7 times in 24 hours.Business response
07/18/2024
******,
We can confirm that the advisor you spoke to added your information to our do-not-call list as requested. Please reach out to us at ****************************************** if there's anything else we can do to assist you.
- A Place for Mom
Initial Complaint
06/19/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
For two years now I have been harassed with numerous ************** calls from ********************************** A Place For Mom. Every email I have hit the Unsubscribe Button, I have called ***** to be removed from their data base, I have emailed her & yet I'm still receiving unwanted ****************** calls. I want to be removed from your data base immediately!Customer response
06/27/2024
Dear BBB,
I am happy that you got A Place for Mom to remove my phone # & email from their data base after I have been trying for 2 years.
I thank you! You may close this out.
***************************
Business response
06/27/2024
********,
Thank you for bringing this to our attention. We can confirm your phone number is on our do-not-call lists, and your email has been unsubscribed from future communications.
- A Place for Mom
Initial Complaint
06/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I submitted an inquiry to A Place For Mom. I later decided I didnt want to work with that organization. I have sent numerous emails and texts indicating I did not want to work with them. They continue to harass me.Business response
06/27/2024
*****,
We appreciate you bringing this to our attention. We've added your phone number to our do-not-contact lists and removed you from future communications. If there's anything else we can do to assist you, please don't hesitate to let us know. You can reach us at ******************************************* and we'll respond promptly.
- A Place for Mom
Customer response
06/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************
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Customer Complaints Summary
82 total complaints in the last 3 years.
37 complaints closed in the last 12 months.