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Business Profile

Ecommerce

ICF Technology Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/15/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Monday February 23rd 2025 at 10:00 p.m. Central standard time I was charged unknowingly and I did not give authorization for a charge of $2.06 A few minutes later on the same date from the same company I was charged again I did not make this charge I did not authorize this charge Sunday February 23rd 2025 1031 p.m. Central standard Time this second charge on the same date was for $57.68 I do not have any knowledge nor have I received any type of goods, services or items, company named on my transaction list, until reviewing my transaction was leaving somebody I had no idea what this company even was nor had I ever heard of it. Strange charges by this company that had been listed ****** internet browser it was a very very high position possible scam rated, following that warning instructions were given to dispute charges immediately and also look for multiple charges. I'm looking for 100% total refund of the total amounts of money immediately please let me know if you have any questions thank you

    Business Response

    Date: 03/18/2025

    Hello,

    The charges associated to the account under ******************* have been refunded. Your account and card have been permanently closed and blocked.

    Please let us know if there is anything else we may assist with.

    Thank you,

    Support Team

  • Initial Complaint

    Date:01/01/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was hacked and need them to disconnect, disable, deactivate my account and unsubscribe me to any sites for future billing.

    Business Response

    Date: 01/07/2025

    Hello,

    The charges have been refunded, and the account has been permanently closed and blocked.

    Please let us know if there is anything else we may do to assist you.

    Thank you,

    Support Team

  • Initial Complaint

    Date:11/13/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ADULT WEBSITE SAY UNCLE ***** Perps Subscription ********************************* Charged $29.95 Then billed another $39.97 They website offers no Cancelation options

    Business Response

    Date: 11/15/2024

    Hello,

    We have located the $39.97 charge, closed that account, and refunded the transaction.

    Please allow 5-7 business days for the funds to appear in your account.

    Thank you for your time.

  • Initial Complaint

    Date:06/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for something I have no knowledge of

    Business Response

    Date: 06/28/2024

    Hello,

    We apologize for the inconvenience.

    The $2 transaction was for authorization purposes only, and will not be processed as a purchase.

    Please allow 5-10 business days for your bank to update your statement.

    We have closed and blocked the account and card in our system.

    Please contact our **************** team 24/7 with any further questions or concerns. ************

    Thank you.

  • Initial Complaint

    Date:04/09/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up for a two day trial. Cancelled the service before the trial was up. Company charged me even after I received a confirmation of the cancellation.

    Customer Answer

    Date: 04/10/2024

    The charge was finally refunded. The customer service rep was very adamant that it could not be refunded, but I finally got them to refund the charge. No further action is needed. 

    Business Response

    Date: 04/15/2024

    Hello,

    The disputed amount has been refunded on 4/8/24. Please allow 5-8 business days for the money to appear in your account.

    All accounts have been permanently blocked from use.

    Thank you.

  • Initial Complaint

    Date:03/18/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was unknowingly charged $2.00 by this company. I believe it was because I signed up on some websites and they got hold of my information. I don't consent to being charged by them at all.

    Business Response

    Date: 03/25/2024

    Hello,

    The $2.00 authorization charge would have been released o 3/21/24. These funds are available on your card.

    We have closed and blocked your account and card from further use.

    Thank you.

  • Initial Complaint

    Date:02/27/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a subscription on a website and have canceled the membership and I keep getting random charges for $3 and $19.95... they won't stop trying to charge me so I had to start keeping my card locked

    Business Response

    Date: 02/28/2024

    Hello,

    We have refunded the $4.95 charge and permanently closed the membership.

    Please allow 3-5 business days for the funds to post on your financial account.

    Thank you for reaching out to us.

  • Initial Complaint

    Date:01/31/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am disputing 29 charges of $34.95USD and losses totalling $1308.19 CAD on my credit card dating back to May 7th, 2021. Charges made without my knowledge, without me voluntarily signing up for or accessing the service. Bang.com was charging me through the billing service of ECHST.NET, a carefully inconspicuous looking charge on my credit card. The extenuating circumstances that didnt allow me to resolve this within a year is that this was happening without my knowledge, until being discovered on Jan 15th 2024. This charge has gone undetected on my **** bill because of its similarity to other legitimate charges on my bill, such as my ********************* ECHELON. I signed up in May of 2021 for trial of a website called Deeper.com. I was charged for one month after the trial, I then cancelled the service. Unbeknownst to me, at the time of signing up for that trial, they also signed up for a subscription for bang.com. And because I never voluntarily signed up for it, I wasn't aware I needed to cancel that subscription too. As I remained unaware, the ECHST.NET charge from bang.com continued monthly from May of 2021, and went undetected until just this month, at which point I cancelled it. After I cancelled and investigated I learned there is always a checked box in the fine print on these sites, and unless you uncheck it, you get signed up for a second service you don't want, paying twice without being aware. It's how they make a lot of their money, and it's unethical. Out of 33 charges, I was able to get 1 month refunded from ECHST.NET, and 3 months refund from Bang.com, but I am looking for reimbursement of all funds lost from this site. I have never received any correspondence from Bang.com except a promotional email on May 30, 2022 offering me a deal on a subscription, even though at that time they were already charging me for a subscription without my knowing it. Total Charged: $1490.55 CAD - Total Refunded to date $182.36 CAD Thank you ***************

    Customer Answer

    Date: 02/02/2024

    Hello,

    Thank you for bringing this to my attention. I gave this address because it is on the bottom of the website bang.com. 

    It turns out that this addrtess is for their billing company ****************, which also goes by ECHST.NET. both seem to be offshoots of a company called SCTR, which is that ******* address I gave you. When I called **************** they referred me to call bang.com and when i spoke to bang.com they gave me the addrees for ICF technologies. The only other address they gave me was for SCTR *******************************************************************************. but I don't think that is helpful in this instance. 

    The email address for bang.com is ****************, but this whole system seems to be designed to make it very difficult to file a complaint. 

    This is as much information as I can gather at this point, will it be enough to proceed?

    Thank you

    ***

    Business Response

    Date: 02/19/2024

    Hello,
    We apologize for your poor experience and understand your concern.
    Unfortunately, we do not have the authority to refund anymore charges on this account.
    As of 2/19/24, your account includes 6 refunds of $34.95 USD each. Bringing the total refunded amount to $209.70 USD.
    Please understand ECHST.NET has made every effort to accommodate your situation.
    Thank you.

  • Initial Complaint

    Date:12/31/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/30 was charged **** on my debit card never authorized a charge want refund

    Business Response

    Date: 01/02/2024

    The signup under email address ******************************** has been permanently disabled and all information associate4d with the signup has been blacklisted to prevent further activity.

    The $2.00 transaction is not a charge, but an authorization which will automatically drop off, usually within 72 hours.

  • Initial Complaint

    Date:11/25/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unauthorized purchase

    Business Response

    Date: 12/06/2023

    Please provide the following information to allow us to locate the account:

    Full Name as it appears on the card:
    First six digits of the card charged:
    Last four digits of the card charged:
    Exact date(s) and amount(s) of charge(s):

    Thank you,

ICF Technology Inc is NOT a BBB Accredited Business.

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